I'll be honest, before this I'd never been to a shoe store. I always bought my shoes at Walmart or…read moreMeijer, but working on my feet all day in a hospital was killing my knees and feet with my new balances. I was greeted by Forrest and he was extremely knowledgeable and helpful. I tried on a bunch of shoes and we settled on one that they didn't have in stock. He had them shipped to my house. I was skeptical at first that I'd actually like the shoes but after breaking them in for a day they are probably the most comfortable shoes I've ever worn. I almost didn't want to take them off! The shoes get 5 stars and so does Forrest!!

If you love running, Gazelle is worth checking out. Their staff are super kind and knowledgeable,…read moreand they are glad to chat with you about all types of different gear. The prices are a little steep, but the customer service is top notch. They can be pretty busy, but the store is spacious and well laid out. It's always fun to browse and dream.

I was there today, I needed inserts for my plantar fasciitis, a guy sent me to the basketball…read moreaisle, the lady there sent me back to the shoe area, I bought a pair , they have a very limited selection, nothing for fasciitis, just for comfort, I bough a pair, took it home and it one of them was broken, I took it back, went to get another one, still no other options, I said to the guy I bought this one and it was broken, I grabbed a new box, opened it and there it was, another one broken, he said I've never seen that before, he asked me if I wanted to order it on line but I decided that if 2 of them are broken they must be of poor quality, he said, yeah, you can go to ... this other store and get pair, so I did. Funny thing, he put the broken inserts inside the box and hung it back on the display. Ugh, really? I told him not to put it back, so I took it back to the front where I had left my original and the receipt, i got my money back and went to the other store to get the inserts, better quality and very similar price.

twice now, I have been told I could not purchase some shirts because technically they had not been…read morereleased yet to sell? WTH? why put them on racks if you can not buy them? Seems like they some leadership with some common sense. first time I understand- maybe a simple mistake to put out on the rack with out a release date but twice, c'mon people get your sh** together

Sold me a boat with the promise of delivery. Ten minutes after I paid over the phone they called me…read moreback saying they no longer can deliver because they're too busy with putting pontoons on the water for other customers. Spent almost $70k on a new boat and they immediately back out of promises as soon as they get my money.

This is hands down the worst service department I've ever dealt with -- not just in Michigan, but…read moretruly a contender for the worst in the entire United States. Service is consistently unreliable, disorganized, and careless. They say one thing, do another, and somehow always find a way to charge more than originally quoted. Nothing ever feels straightforward, and there is zero sense of accountability. I personally know a large handful of people who refuse to ever step foot in their service department again because the experiences are consistently bad. They do not stand behind their products, their customers, or their own warranties. Buying a warranty here is equivalent to donating money than receiving any real protection or service. To be fair, their retail side is much better. The store itself is nice, well-stocked, and worth browsing. But the service department? Get rid of it and stick to retail. If you value your time, your money, or your sanity, don't put yourself through the same frustration so many customers already have. This place will never get another dollar from me -- and based on what I've witnessed, I'm far from the only one who feels that way.

Helpful, good bag, received at great price and I don't know what Der.W is talking about. He said…read morebad service and unhelpful but he is just straight tweaking.

Very helpful staff, very clean and well maintained too! Nice to have a local option to get camping…read moresupplies on the fly.

The selection was so so. The prices were kinda steep…read more No real service to speak of. Kinda cramped.

As a retired military person, I had some military gear that I had collected over 20+ years in the…read moreservice. Paul gave me a fair price and I know my stuff will be appreciated by the next owner of my equipment.

This is pretty much it for me as far as outfitters go. I take this stuff seriously and I have no…read moreproblem dropping my opinions on things. There are sports stores and then there are gems like this. If you need it, this place has it or it can be had. Like with my taste in food, I will travel great distances to find that one great place. My entire life has centered around outdoor activities that do not require a ball of some sort. This has also turned me into a gear fanatic, so yes, I can go broke quick here. On that note, the gear you will find here is reasonably priced. I used to travel to Indy for my gear habit, but REI is just to big and Rusted Moon, although cool, is just too proud. This is the place. This is the gear you want.

This is the kind of place you go to if you want to climb Mount Everest…read more The company's logo, the employees that work here generally do it for the love of the job. Giving them something to do. The owner is retired,( at a very young age). The oldest is around seventy). He is about like a fifty year old in his physical abilities. Also with a few select others. The main advantage here is that the employees (not salesman). Have actually used the equipment that you are looking at. The younger ones do not try to push it out the door (make a sale). Have you ever noticed that if you watch a T.V. show? That some piece of equipment you saw will suddenly show up in all the stores? It is always made in China? When you take I camping isn't that always the time it seams to well not perform as well as it looked like it should? This is the main advantage of this store. Knowing what to use, and not carry twice as much as needed. This was the part that bankrupted one of there competitors. Roots sporting goods, they tried to carry everything, the staff was overrun and id not know what they are doing. Even I could tell. Earth Adventures only does a few things; one of their newest classes that is offered is an emergency preparedness class. This is better than what the Red Cross-offers. Can you pick up one bag, and walk out the front door, for three days? Then have a second bag for seven days? I could just get in my van and drive off.

East Lansing Moosejaw is a great place to go whether you are planning your next adventure or just…read morebrowsing. They have an awesome staff that is very helpful and knowledgeable. This is my first stop whenever I am planning my next big hike.

This is located right on Grand River so it's nice and easy to find. There is parking in nearby…read morestructures and on the street as well as behind the store in lots. It's right near the campus too so easy for people to get to if they are on campus or are coming onto campus by bus. I have 2 Nalgene bottles from here and I still have them after 3-4 years in good condition. This place has sales and a very popular place on MSU's campus even without sales. The staff doesn't burden you and let's you shop but can answer questions you have. My friends have bought sweatshirts and tshirts from here and they still have them in good quality. The sweatshirts are on the more expensive side but come in so many colors that they are preeeeety. :) If you're into North Face, they have a ton of NF apparel.

Earth's Edge brings top of the line products and staff that knows their stuff. I shop here for…read moreChristmas every year because of the vast selection AND the quality. The salespeople are friendly and always ready to help. The store is big, so take your time to see everything. I like to look at the whole store and then zero in on what I came for, but if you're there for something specific, the staff can help you.

Loved the store and had the best selection I think I have ever seen…read more However, the employees (salesmen) were pushy and I wanted to give them the benefit of the doubt but they wouldn't leave me and my girlfriend alone even after we said we were just looking around several times. Not sure if this is a shoplifting deterrent or if their pay is based off of commission but it will impact my choice to return.