The selection was so so. The prices were kinda steep…read more No real service to speak of. Kinda cramped.

As a retired military person, I had some military gear that I had collected over 20+ years in the…read moreservice. Paul gave me a fair price and I know my stuff will be appreciated by the next owner of my equipment.

Helpful, good bag, received at great price and I don't know what Der.W is talking about. He said…read morebad service and unhelpful but he is just straight tweaking.

Very helpful staff, very clean and well maintained too! Nice to have a local option to get camping…read moresupplies on the fly.

I'll be honest, before this I'd never been to a shoe store. I always bought my shoes at Walmart or…read moreMeijer, but working on my feet all day in a hospital was killing my knees and feet with my new balances. I was greeted by Forrest and he was extremely knowledgeable and helpful. I tried on a bunch of shoes and we settled on one that they didn't have in stock. He had them shipped to my house. I was skeptical at first that I'd actually like the shoes but after breaking them in for a day they are probably the most comfortable shoes I've ever worn. I almost didn't want to take them off! The shoes get 5 stars and so does Forrest!!

If you love running, Gazelle is worth checking out. Their staff are super kind and knowledgeable,…read moreand they are glad to chat with you about all types of different gear. The prices are a little steep, but the customer service is top notch. They can be pretty busy, but the store is spacious and well laid out. It's always fun to browse and dream.

This place is awesome! Good prices friendly staff. Great selection. I was there looking for winter…read moregear and they had exactly what I needed.

Kind of a let down. We have been here a few times before and have never left without purchasing…read morestuff, but there just wasn't much there today. Very little stuff for marines. Some nice tactical jackets, but not a wide selection. There was a lot less here than we had seen in the past. We bought some awesome backpacks with metal frames a couple years ago. We have bought tactical gear, clothes, hats, patches, etc. in the past. Always had friendly service too. Just seems like it's changed a lot.

Sold me a boat with the promise of delivery. Ten minutes after I paid over the phone they called me…read moreback saying they no longer can deliver because they're too busy with putting pontoons on the water for other customers. Spent almost $70k on a new boat and they immediately back out of promises as soon as they get my money.

This is hands down the worst service department I've ever dealt with -- not just in Michigan, but…read moretruly a contender for the worst in the entire United States. Service is consistently unreliable, disorganized, and careless. They say one thing, do another, and somehow always find a way to charge more than originally quoted. Nothing ever feels straightforward, and there is zero sense of accountability. I personally know a large handful of people who refuse to ever step foot in their service department again because the experiences are consistently bad. They do not stand behind their products, their customers, or their own warranties. Buying a warranty here is equivalent to donating money than receiving any real protection or service. To be fair, their retail side is much better. The store itself is nice, well-stocked, and worth browsing. But the service department? Get rid of it and stick to retail. If you value your time, your money, or your sanity, don't put yourself through the same frustration so many customers already have. This place will never get another dollar from me -- and based on what I've witnessed, I'm far from the only one who feels that way.

vary nice workers and way are vary help full and it has almost everything you need and yaread more

These guys deserve more stars for their outstanding customer service. Their knowledge of kayaks was…read moreA+. I highly recommend Matt and his crew !

Superior selection and great personal service. While trying on clothes, I got a snag in my new…read moreopen weave sweater. The woman monitoring the dressing rooms said, "You can get a little gadget to fix that," and had one in the store and fixed it, The salespeople were equally helpful and available and friendly. The selections were the best in the Holland-Grand Haven-Saugatuck stores. My new favorite store in Holland.

Best store in Holland in my opinion, for outdoor apparel with the best brands in the outdoor…read moreapparel industry. Great customer service, huge selection. It deserves five stars. Only people who can't afford the best quality would give it a lower rating.

If you love the outdoors and need some quality gear, you have to check out Feral in Grand Rapids!…read moreThey have an awesome selection of clothing and gear, but my favorite part is their recently used and discount sections--because let's be real, hiking gear can add up fast. I love finding a good deal, and Feral makes it easy! The staff is super friendly and knowledgeable, offering great recommendations and making sure I didn't miss out on the clearance section (which I really appreciated!). Definitely worth stopping by if you're an outdoor enthusiast!