I don't usually write reviews, but here I am. I've used PR&C twice. The first time they said I took…read moreone of their tables (all were there waiting in my yard). Thought I would give them another chance for my daughter's high school graduation party.
The Monday before my party I did get a call from them confirming taco catering, tent, tables, chairs and table linens, and a delivery time frame between 10-12 on Saturday. Saturday morning comes along and now it's 12:30, I call PR&C and the associate asks me what day is my event on? I said today! and delivery was suppose to be between 10-12. She puts me on hold, and comes back asking if my tent has been delivered and set up, I said no! This leads to the next hour and a half of me calling trying to get an eta of when my rentals would be delivered! I called many times throughout the hour and a half trying to get an eta. The associate mostly did not answer my calls, leaving me to text constantly to find out where are my rental items.
PR&C finally sent a text to back to me, and said my items would be at my home in 20 minutes which at that time was 1:55 pm, my party started at 2 pm. They arrived at 2:20, and had to set up the tent, that took another hour. The taco catering did show up on time (1:30, food served at 2). The tent, tables and chairs were done with set up around 3, that is when i could finally tell my guest they could eat. I was soo embarrassed, my guests kept asking me if they were early to the party cause the PR&C crew were setting up.
I called the next day, Sunday and expressed my frustrations and issues of what happened Saturday. Kim answered, and she was very understanding and apologetic about Saturday, and told me she would call me back Monday evening. The week went by, and finally Friday I talk to Kim again, she told me she sent an email to Jessica, and Jessica should have emailed me, no email was sent during the week. I finally did receive an email from Jessica on Friday afternoon, after my many phone calls. She did not apologize about the mishap, but instead stated in the email, that my guests arrived late to my party (they did not, they were all in my house waiting for outdoor seating to eat). And since they arrived late that pretty much it is not PR&C fault for the late delivery. Jessica also emailed me attached photos of my home with my guests in her photos. Why are her employees taking pictures of my house without my consent.
Still to this day no call from Jessica just emails of her trying to justify their wrong doings. Her husband did call me Friday, and stated since I accepted the rentals late, they will not refund me any amount (not even partial) but instead offer me a credit for future rentals. Why would I choose to rent from a business who has already showed me who they are. I understand the frustration of other reviewers, and what Jessica calls "harassment". She and her staff do not answer the phone to us disgruntled customers, they should just talk to us, that is what good customer service is from a small business. Definitely take your business elsewhere.
... Reading the comment back today. Exactly what I wrote about NO ACCOUNTABILITY!! And full on LIES about the actual events that took place. Your comments are very formal and proper, thank you CHAT GPT.
I actually did rent from you guys before in September 2024 (your husband/owner took my order), you might want to get your facts straight before commenting.
I agree the facts are facts. I did give your business a second chance, sorry for giving you a second chance. Yes I did receive my rental items (late), you are right I did not call during my party to complain (i was trying to celebrate my daughters party), you are right a partial refund would of been nice. But the fact is simple it's called "customer service" it is what i have been saying this whole time. This is the most i have spoken to you since my event. So Thank you. I do like that you changed your whole respond from this morning, good job Chat GPT you should give him a raise.
