Clean and conveniently located store, with friendly employees, but the cactus and succulent plants…read moreweren't very well maintained.

Allow me to regale you with a tale of misery that can only be rivaled by an enema of broken glass…read more On 1/3/21 my wife and I were notified by our builder that it was time to order our appliances as the specs were required to finish building our cabinets. On 1/4/21 I begrudgingly joined my wife on a daylong hunt for the perfect matte black stainless steel appliances, after shopping around for a few hours we landed on a full set of Cafe (Refrigerator, range, dishwasher) and a GE washer and dryer at this particular Home Depot. We worked with a very friendly salesman (MDG1YY5) and he proceeded to build our very specific order in the system, as it often goes the system went down several times so he kept redoing the order (hoses, power cords, custom brushed bronze pulls, and all), no big deal "stuff happens". Due to the manufacturing delay of appliances in the COVID-19 era we wanted to get these ordered for a future date to ensure they were ready by the time we moved in. We selected a future date of 3/10/21 as that paired up with our expected timeline to move in, I expressed the potential issue of the home not being ready and was assured the warehouse could hold the appliances for as long as needed if that were the case, great. We finalized the details and checked out about $10,000 lighter and went on with our lives. As 3/10 approached we found ourselves behind schedule due to weather and material shortages (This is where our experience with Home Depot morphs into a Quentin Tarentino film). I contacted their third party delivery service and notified them that the house was not ready and I will need to push our date back up to 60 days. It was at this time I was notified that they would not hold a product for more than 30 days. I worked with our builder and he gave me permission to unload them all bunched together in the living room as the floor had just been completed. Appliances arrive on 4/10 (30 days exactly), as the gentlemen bring in items I compare their product ID to what is on my paperwork to ensure every single item is accounted for and correct. An important note here is no appliance is listed as "White GE Washing Machine" instead it is something like SKU 1005-128-482 and Description GFD65ESPNSN. Everything checked out and there the appliances sat until our final inspection (Only the dishwasher may be installed prior to this point). On 5/8 we were granted occupancy of our new home and cleared to begin moving in. The very fist thing we wanted to do was open and install these appliances we had been enamored with for the last 4 months. If you've ever received appliances in this method you will know that they come in massive reinforced boxes secured with metal banding and several inches of foam to ensure safe transport. Our first box was the dryer... It was champagne colored, not white. Next was the washer, same issue. Kitchen appliances were all the appropriate color and model so no issues, yet. We immediately contact Home Depot to notify them of the mistake, they refuse to do anything stating we approved of the items when they were delivered and its been over 30 days why hadn't we raised concern to this point? The following day my wife goes to the store and exhibits the patience of a Tibetan Monk and after a few hours convinces them to let us trailer these back to the store and send us the correct items. New delivery is then scheduled for 6/11, crisis averted we can survive a month without a washing machine. When you order handles that are not stock with the appliance they come separately so you end up with both colors. We go through and swap all of them out but the ones on the stove don't fit quite right, the handles are fine but all of the knobs seems off. After a few days of tinkering with it I dig through the box to see if there are instructions for this seemingly mindless task that I don't understand. The kit is for a gas stove... they ordered the wrong parts. A few hours on the phone later they get the new pulls ordered for us (It's 6/29 as of writing this and we still do not have them). I wish this was the end.... 6/11 finally arrives and with it our new washer and dryer! We slide the dryer in place, get it hooked up and test it out, perfect. Slide the washing machine into place, there is no outlet... Call our electrician and he says he will be out on 6/23 with the rest of our lights, no worries on our end just 2 more weeks. He comes out on that day and runs a new outlet. We set the dryer up and it immediately pops the GFI. Check the manual with the electrician and confirm everything is correct, it is. Run an extension cord to other outlets through the house, same issue. Bad ground in the machine maybe? Anyway, Home Depot told us to pound sand because its been over 48 hours since receipt. So now begins the tedious journey of working with the manufacturer. Spend the extra money and deal with a mom and pop shop, someone that has a face, reputation, and a soul.