They are all super nice at this clinic and very professional. The place is super clean and modern,…read moredefinitely a plus! I do my annual check ups here since I feel super comfortable with the staff, and know exactly what to expect each time. They're kind, courteous, and patient with me during each appointment all awhile super efficient allowing me to be in and out in no time.

I had been calling the North Pacific Dermatology office for over a year, when my adult acne just…read morestarted, consistently being told that Nicole Prevo Kageyama was not accepting new patients. No waitlist to make things easier. I had called other dermatologist and was getting the same response of not accepting new patients. Eventually, I was informed that she had hired a new PA-C when I called, Kieu Dang, and I was finally able to book an appointment--three months out--for 10/8/2025. I showed up prepared to discuss my primary concern, which was acne, but I also wanted to address several additional issues that appeared from the time I scheduled the appointment to 10/8: hair loss, stye eye, eczema on my eyelid, and a new burn. Unfortunately, the appointment lasted only 10-15 minutes. I was told that only my acne would be addressed during this visit, and that I would need to book separate appointments for the other concerns. During the short time I had, I was prescribed three medications with very little explanation. Told I needed to take them for life. Kieu Dang simply looked at my skin and mentioned that I had various types of acne without specifying what they were. No blood work was done, and aside from a light scan on my face, no in-depth examination took place. She recommended CeraVe and Cetaphil--brands I had already tried without success--and showed no empathy or personalized care. Her overall demeanor lacked any sense of customer service or attentiveness. It was incredibly disappointing to invest three hours of my day, including the commute, for such a brief and unhelpful appointment. After waiting over a year and trying multiple treatments in the meantime--facials, microneedling, chemical peels--I had hoped for a more thoughtful and thorough medical consultation. From a patient standpoint, this was one of the worst experiences I've had with a healthcare provider on 10/8/2025. Kieu was much better in my follow-up on 10/9/2025. She showed signs of empathy, understanding, curiosity, and personalized treatment. The explanation for treatment and prevention for my eye eczema and burn was explained with detail by providing background. I was happy to see this change in less than 24 hours in her care. I appreciate a physician being flexible in their care and taking feedback.

Stay away from Dr. Knutson and this office by all costs. A lengthy review- but hoping to save even…read moreone person from my awful experience. It started when the medial assistant called to tell me my results of my mole biopsy her words were "are you okay to talk right now, your results came back abnormal" I said okay, which she then said she needed to place me on hold. Didn't come back for 5-7 minutes so I got to sit there worried. When she returned she still didn't spit out the results so the dr finally got on to tell me it was atypical and recommended to have a surgery to remove full mole. She said I wouldn't be able to exercise/swim for 2 weeks. Nothing else. I go in for my scheduled surgery which she proceeds to tell me I couldn't pick up my kids for 2 weeks (6 months and 2. )And "couldn't someone else help me out" she was upset I rescheduled my appointment after hearing that. Fast forward to my actual surgery, she was rude- condescending- no compassion- didn't answer questions instead telling me "does that matter now?" And that bed side manor does not actually matter as long as shes a *good* surgeon. Asked me if I was seeing a male provider if I would be worried about his bed side manor (not sure why she brought gender into this) my response was I just wanted someone caring & she told me she is not my mother. Yes she actually said ALL of this. She talked over me and my mom with everything we tried to ask. I felt very rushed, uncared about, the feeling she never can take ownership of what she does wrong- always blaming everyone else. There is NO on call doctor for after surgeries so if something is wrong- you just go to the ER and they "hopefully" will get you in that week. This doctor/ practice is a joke. - my biggest regret is going to her for a service. Save yourself the mess and go to anyone else. Literally.

Dr. Phillips is the best. I have been seeing him since I was 12 and now both of my children and…read morehusband see him as well. He is very thorough and friendly. He always makes sure you understand all your options.

This's an overdue review. I had an annual skin exam here a…read morefew months ago. It's my 1st time in this office and will be the last also. Everything was happening in a rush from the minute I walked in (I arrived early). Felt like everyone was just trying to get me out of their hairs as fast as possible. I had a couple of concerned spots and Gina Fragione had a cold attitudes. She had quick answers for my few questions while barely exam my skin! The appointment was all over in the blink of an eye. In comparison, my husband's Dermatologist examined his skin from the top of his scalp to the soles of his feet.

Check your staff Gina, they're rude. I had an appointment and showed up 15 minutes early as it was…read moremy first time there. Your staff rudely dismissed me as they were open until 1 My appointment was at 12:50. The gal that was sitting in your waiting room with her feet up on a stool on a sofa never got up, she just rudely dismissed me as I was at the wrong place! My appointment was at 12:50. I arrived 15 minutes early to make sure there was time to fill out paper work. Frankly i have never been treated so rude, ever.

I'm not complaining about Dr Chow, but about an encounter with one of his wound care specialists. I…read morewent in for a full body check. I told the MA I had a scab on my right forearm. I lived in Las Vegas I was diagnosed with basal cell carcinoma. I had been given a cream to apply every day. The scab even went away. Due to personal health issue, I had stopped using the cream. When I was examine, the specialist said it wasn't cancer and proceeded to burn the scab off. When I reached home, I noticed that the small round bandage that covered the wound was soaked in blood. The intake forms had asked if I ever had to stop taking aspirin before a denta procedure. I checked the no box. I take aspirin every day to help with sciatica nerve pain. When I replaced the blood soaked bandage with a bigger one, that too was blood soaked. I started to panic and looked online to find out how I could stop the bleeding. It said put pressure on the wound and keep the arm elevated. I did that for 1 hour. I decided to fold a tissue into a 1 &1/4" long by 1" wide bandage and tape it on. In the morning I cut the end off the tissue and peeled each layer off. By the time I got to the wound, it was still leaking a little blood. I decided to leave the wo uncovered in order to dr it out. The same evening I called the office, after hours and left a detailed message as to my problem. I requested a return call w instructions on what to do. I never got a return call. 4 days later I received an email saying it was cancerous. I then received an estimated copay for $ 1,381.00. When I called to speak to the billing department, I told the female employee what had happened. She apologized and said she would put notes on my record. i canceled my appointment to get Mohs surgery 2 days later. I couldn't wi good conscienc, not report this on Health Grades. The scab has dried and there is no sign of infection thankfully. Terry B.

This review is not a reflection of the service provided by Dr. Chow- He's excellent. It's the…read moreprofessionalism of the back office. Under a former insurance plan, Dr Chow provided excellent service. I had to switch insurance providers ( WA market place) and I specifically chose a new insurance provider as Dr Chow is listed (twice) as being in network. However, when calling to make an appointment, was told they DO NOT accept my new insurance. When I confirmed this with my insurance, they called Dr Chow's billing Dept- and their response was Nope , we no longer accept my plan. THEY NEVER UPDATED THEIR PROVIDER NETWORK. People are making insurance decisions based upon their lack of professionalism to update records. Just unprofessional. And people wonder why health care is so screwed up. -jp

The staff was super friendly, supportive and welcoming. Great bedside manner for a procedure I…read moreneeded to have in a sensitive spot. My follow up appointment? I didn't get brought back until 40 minutes past my appointment time which wasn't great,

This review is long overdue. This is one of the best dermatology clinics I have ever been to. I…read morehave been seeing Dr. Garton for over 5 years and she and her team are excellent at what they do. They care about their patients and their overall health rather than just cosmetologic issues. The location is great, easy for parking and their office is spacious and welcoming. Dr. Rachel Garton and Dr. Brenda Newman are both well trained experts in their field. I have seen both of them on separate occasions. They both are attentive to your needs, listening to the problem and they take the time to really examine you and find the best solution. Even despite being doctors they will call you to clarify prescription refills or even see how you are doing. This kind of humble kindness cannot be found anywhere. It helps that their expertise has really improved my dermatologic problems over the years. I would not go anywhere else. Their staff is also so kind and helpful and even their billing staff will work with you to help figure out issues. If you are looking for a caring, knowledgeable dermatologist you should definitely call and make an appointment. They are the best!

I am seen promptly and receive excellent care and after-care. I have been going here for 12 years…read moreand have seen multiple providers. They are all professional and caring.

I cannot state how EXCELLENT Frontier Dermatology (Mercer Island) is ! I have had excellent facials…read morefrom Sheila Librizzi - and this last week (mid August) she SAVED me BIG TIME. I had been pulling 'the deadly vine leaf' off our evergreens and without thinking had been wiping the sweat off my face w/ my gloved hand. By early evening my face was in a major crisis with an allergic reaction. I quickly made appt for the next day - and Sheila literally calmed my poor peeling skin! She's amazing, sympathetic and very talented.

I purchased a BBL package while it was on sale in December 2023. I used one treatment shortly…read moreafter, then my second in October 2024. When I went to schedule my final appointment, I was told my package had expired six months after purchase -- based on an agreement I supposedly signed five years ago. Not once during my visits was I ever informed that there was an expiration, nor was this policy clearly explained when I purchased the package. These treatments are not cheap, and I would have never spent that kind of money had I known the sessions would expire so quickly. It's extremely disappointing that they won't honor what was clearly a communication mistake on their end. I'm out the money, and the company isn't taking responsibility -- very unprofessional and not what I expected from a business in this industry.

purchased Halo package (3 treatments) while it was on sale in 2023. Shortly after I bought the…read morepackage my health took a bad turn and I was under care of various health care providers and was unable to use my services and the spa was aware of it because I had other services done that was not this intense. Halo laser had a week or so down time which while seeking medical care was not possible at the time. Time to time I inquired about my package from staff and was never once told about the expiration policy. When I went to schedule my first appointment, I was told my package had expired six months after purchase -- and they given me an extension period, again which I was never informed about. Not once during my visits was I ever informed that there was an expiration, nor was this policy clearly explained when I purchased the package. These treatments are not cheap, and I would have never spent that kind of money had I known the sessions would expire. It's extremely disappointing that they won't honor what was clearly a communication mistake on their end. I have given multiple details and documents and a doctor letter stating I was advised by my physician to hold off on lasers but the company isn't taking responsibility -- very unprofessional and not what I expected from a business in this industry. **Disagreeing with my review does not change the fact that payment was taken and services were not delivered WITH NO CLEAR COMMUNICATION ABOUT EXPIRATION. There r other similar reviews.

I am on bereavement leave from work and called Friday early morning to cancel my Monday appointment…read moreas a new patient never been seen before and was told I would be charged $100 for cancellation. I'm out of town and there is nothing I can do, but pay this fee. I could never recommend a business who obviously only cares about taking peoples money. I should have followed my gut and never booked with them in the first place.

I have been going to Dr. Arlo Miller over 10 years. He has been always attentive to my dermatology…read moreneeds. He's removed some skin cancers without a lot of scarring. Plus, he's a nice guy in general.