If you're reading this, I strongly encourage you to reach out to Joe and his team. Like someone…read moreelse wrote in their review: "Their professionalism is unmatched, especially their care for details." I couldn't agree more. I worked with another real estate agent before Joe and the difference was night and day. Not only did I need to sell my Hawaii property long distance, the market at the time was challenging and the apartment building was scheduled for repiping. But Joe and his team came through every step of the way. From the beginning, they provided a clear break down of costs vs. expected actual net profit and offered various options for marketing packages. Finally, when my unit sold, they provided weekly updates of the current timeline till closing. If you're still reading this, just take one meeting with Joe and you'll know.

Just closed the sale of my condo in Honolulu yesterday--exactly one month after I first reached out…read moreto Joe and his team about listing it. Amazingly smooth process from start to finish. While I was away from the island, Joe stayed on top of everything--from listing and maintenance to inspections and final closing. I truly appreciate his hard work, responsiveness, and dedication throughout the entire process. Thank you Joe, for making the sale so seamless!

Working with Karin and Meme Moody was nothing short of awesome. It was my husband's and my first…read moreexperience purchasing a home, and we both still can't believe how easy of a process it was, thanks to this team. Karin and Meme are a dynamic duo that blend professionalism with personality, and I truly feel like I've gained a friend in both of them. Meme was attentive, extremely knowledgeable, helpful and communicative - everything you would want in a realtor. With years of experience in the North Shore market, we felt confident in their hands. Meme's honesty and insider tips proved very helpful, and thanks to Karin and Meme we now own our first home in Hawaii! Throughout the process, they always reminded us, "you'll be in the home you're meant to be in." Wise words from wise realtors. Thanks Meme!

From the owner: Home Buying and Sellingread more

Thank you to my sister for recommending this team because they were an absolute dream to work with…read more As a first time buyer I had no clue what I was getting myself into, and doing my own research/ talking with friends and family only made me more confused. But after taking with Sean and Raullen, I was able to take the first steps and felt like I was finally heading in the right direction. Their team was in contact with me basically everyday from the initial calls to viewing, step by step they explained everything, and anytime I had questions or needed recommendations they were always there to answer. They work with the purpose of supporting you, and communicate so well between each other and the other key people it takes to close on home, that within a month or 2 I was signing and handed my keys!! It's been about a year since then, and I'm so thankful to them for being there and basically holding my hand through the whole process. I'll be sure to contact them again when the time comes! Thank you Sean and Raullen!!

Okay whatever makes you sleep better at night.. lies and unethical and thank you for "allowing" us…read moreto break a lease as living in the house lead to MAJOR health issues with our minor son from living in that nasty house that was infested with mold, mildew & rodents!. And then retaliate charging for normal wear and tear of a house falling apart. We have pictures too. Shameful No damage was done on the property, as stated on the invoice this is normal wear and tear. Also this is a two unit property shared garage cans. With another tenant who also used the garbage cans, where we even helped our senior lower unit tenant dump her garbage the day we moved out, And when we moved in the cans were full and we had to request it to be removed. We have emails showing the cans were full and removed with rental company. Returning property as it was found, no damage done to the property. Normal wear and tear on the invoice and some are not even real. Duck tape so rodents don't go in the house.. wear and tear! And all health issues gone since moving out Security deposit can not be deducted for no damage and just wear and tear, as seen on invoice to the property. The towel bar was like 40 years old! Sean and Cathy can kick rocks with slippers on. Extremely unprofessional and unethical.

We used Bri Steel to sell our house on the North Shore of Oahu Hawaii and she was hands down the…read morebest realtor ever! We were looking for a great real estate agent and actually found her online from her awesome reviews. After speaking with her on the phone we knew that we were going to choose her over the other two agents we interviewed. She was patient, kind, knowledgeable, and a strong female businesswoman. Selling is a lot of work (well, moving is in general) but she made the process much easier than the last few times we did it. And on top of it, she got us a phenomenal price - much higher than we expected. We truly feel that this price came from her marketing skills and how she presented the house. It was staged and the photos turned out just beautiful. Bri Steel thank you so much for all of your hard work we are very happy with the result!

Bri was a phenomenal agent for us. We were looking to buy in a very competitive market, which…read moreobviously has its challenges. Before Bri, we were working with a different agent who didn't seem to working hard enough for us, or maybe just didn't know how to be competitive in this situation. Once we found Bri, our first offer was accepted. Her negotiating skills were top notch, and she thought of every single little thing we could put in the offer to make it the best. Regardless of being in a competitive multiple offer situation, she negotiated strong and got us the house. We want to thank you Bri for all of your hard work - 5 stars all the way! We will definitely use you again to buy or sell in the future.

Michelle was the perfect guide for buying a home in Hawaii. From the initial consultation to…read moreidentify our preferences, through to closing she worked tirelessly to help us buy our dream home. During a drawn-out escrow period, as issues with the property were uncovered, she identified solutions and kept our hopes up when a successful close seemed out of the question. We heartily recommend Michelle Wood to help guide you through your successful home purchase.

Michele is an incredibly hardworking and knowledgeable agent committed to support and guide you…read morethrough your real estate journey. My wife and I appreciated her invaluable thoroughness, follow up and sense of urgency that allowed us to make timely decisions. We highly recommend Michele and her team!! Andy A.

My husband and I have been trying to find a rental that will accept our multiple pets for awhile…read morenow and have experienced that majority of the agents with other companies do not reply to any of our calls, emails, and/or texts. They don't even acknowledge that we reached out or applied. When a rental became available with Royal Realty, I immediately called the agent listed for the rental expecting no answer. However, he answered the phone immediately and was very pleasant and helpful! I was shocked! I told him, "Wow, thank you for even answering your phone! Most agents completely ignore my emails and calls." Rodney has consistently communicated with me throughout the viewing and application process. He has been the ONLY agent that has done so throughout our three months of hunting for a rental for our family. Just about when I was going to give up on finding a rental, we met Rodney today in person to view the rental and he was so kind and thorough. He explained every part of the home and even took us around the property to show us where the shared units were located, ones that we were not applying for, but that we would be sharing the space with. He took the time to get to know us as people and made us feel seen and welcomed. Most agents we've seen in person unlock the door and just tell us, "Okay you can go look inside" and never really talk to us or show us around. He was very transparent about the application process and the owners needing time to decide if they would be willing to accept our multiple pets. I told Rodney regardless of the outcome, I truly appreciated his timely and consistent communication with us and meeting him today. We are hopeful that the owners will accept our family and multiple pets, but even if not, our experience with Rodney makes us want to find a rental with this company since we know they will take care of us and our needs. Mahalo nui, Rodney!

Renter Beware: Avoid This Property Management Company…read more I rented through this agency for over 4 years, always paid on time, and left the apartment in better condition than when I moved in. Despite this, they withheld most my security deposit and tried to charge me for furniture that was never even provided in the unit. This wasn't an isolated incident of poor service -- I had requested replacement curtains after mine fell apart, and it took the agency over a year to follow through. Communication was consistently unresponsive and unprofessional throughout my tenancy. What makes this worse is that I now own a rental property myself. Having seen how this company treats tenants, I would never use them -- not as a renter, and not as an owner looking for a property management company. They seem far more interested in squeezing every dollar from deposits than treating good tenants fairly. If you're considering renting from this agency, think twice. And if you're a property owner considering hiring them to manage your property, look elsewhere.

An agent for this company lied to me and probably potential buyers. He became my property manager…read moreand outright lied to me concerning the average rent in the building my apartment is in. He did this because he was selling my unit and probably told buyers the average rent for the building was way higher than it really is. He likely told this to get the way overpriced deal done on my unit. It is all about greed and nothing about caring for people. People like this are contributing to the homeless problem in Hawaii and all over the country. I cannot say the whole company is bad however this agent lied in the performance of his licensed position as a real estate agent.

We have been doing business with Sterman Realty since 1994. We started out renting vacation rentals…read morethrough Richard and his office and from there we soon started purchasing property using their real estate expertise. We have worked specifically with Bitsy (AKA Lora) Healey since 2002. Over the past 20 plus years, she has represented us many times. Sometimes we have been the Buyers and sometimes we have been the Sellers. We just closed on a property yesterday with Bitsy as our listing agent. We wanted our property listed and sold by the end of the year. Bitsy did not have a lot of time to work with to get it done, but she stayed on top of EVERYONE to make sure that everything was done on time, and as it should be! She was able to secure an offer and close within 21 days. Her attention to detail was stellar. Excellent job! I would highly recommend Bitsy on two counts, her real estate knowledge/skills and her ethics.

Laura Fleming and her team were absolutely amazing! We were on the fence about selling our first…read morehome in Hawai'i. That home was so special to us, and selling it was not an easy decision. Laura came highly recommended by our property manager, who had managed our home for several years--and now we know why. Please check out my review for Hawaii Pacific Property in Kapolei if you are looking for a good team to manage your home. From the start Laura was professional, organized, and extremely thorough. What stood out most about Laura was her empathy. She never pushed us to sell but truly listened and supported us through the process. Although we had exhausted all the options to make it work, I still had hope that somehow someway we could keep our beloved home. When we finally decided to sell she made a great personable presentation. Her presentation included clear charts, graphs, and market comparisons that made the process easy to understand and gave us full confidence in her strategy. Costs were upfront from the beginning. We were also in the process of purchasing another home on the mainland and had interviewed several realtors--and no one matched the caliber of Laura and her team. Their professionalism, communication, and genuine care set them apart. The communication was outstanding. We were notified every time someone viewed our home, and we received weekly email updates on how many times our listing had been viewed online, what homes sold in the area, . Laura personally called my husband or me every Monday with updates, and her team sent weekly seller reports with clear next steps. Everything was seamless, using DocuSign, Zoom, and other digital tools that made the entire process smooth and stress-free, even while we were on the mainland. We are so grateful to Laura and her team for guiding us step by step and making this sale such a positive experience. Highly recommend if you want a team who is professional, compassionate, and reliable!

I initially contacted Team Lally because Chat told me about their Guaranteed Sale Program, which…read moretheir website promotes as a way to sell your home quickly -- or they'll buy it. The website makes it sound straightforward and gives the impression that you can confidently move forward with purchasing another home. I mentioned this directly to Alesia Borja (MRP, SRES, PSA) before our Zoom meeting. As a listing partner with those credentials, I expected her to understand the program and explain how it works. Instead, the meeting turned into a long one-hour listing presentation, and the Guaranteed Sale Program was not discussed at all, even though that was the main reason I contacted them. Her follow-up response was that she would "connect me with the broker for clarity" and that the program is not designed for sellers who want a home sold in 30 days. That felt like my question was sidestepped rather than answered. Adding to the confusion, my husband listens to Adrienne Lally and Attilio Leonardi on their Saturday morning radio show, where they consistently say that "if they cannot sell your home, they will buy it." That messaging is very clear, yet the explanation I received suggested the reality may be much more limited. Because of that, the Guaranteed Sale Program felt more like a marketing hook to draw people in rather than something clearly explained upfront. Pros: Organized general listing presentation. Cons: The Guaranteed Sale Program, heavily promoted on their website and radio show, is not what it appears to be. Despite this being the main reason I contacted them, the program was not discussed at all during the meeting. Adrienne knew I already have a realtor, who would facilitate my purchase while Team Lally would sell my home, yet the program was still sidestepped. No follow-up has been received.

Dawn Koopman, not responsive. Apparently it was something wrong with their emails prior, but now…read moreeven with direct text, and phone calls, no response. After all that, I'd be very cautious moving forward with any rental listed. Something seems off putting, and starting any rental process with someone uncommunicative sounds like a complete disaster waiting to happen. The property is owned by Kamehameha Schools, so maybe she doesnt get any type of compensation for finding a renter for such properties that benefit the school, who knows. What I do know though, is that the property had been sitting vacant for 90+days. Oh well, going with my gut feeling, moving onto a property well shown, and responsive.

My experience first hand review primarily on rental properties through Dawn Koopman…read more #1 She never returns a call. EVER if you are a property owner listing with her to rent your property is going to sit vacant for a long long time because she cannot be bothered to deal with renters and call them back. I have called, my husband has called, my friends have called. ZERO response #2 Since no one returns your calls you walk in to talk to someone and apparently everything your seeing on CL, Trulia, & Zillow is "already rented". I do not know if they just hate locals or don't give a you know what but I feel like its probably a combination of both.