Very good service. Went above and beyond to resolve the issues. Recommend service at reasonable…read morecost.

Al works fast and is very well priced! Was great working with him. I have not had such a good…read moreexperience with services in a long time.

Scott reached out to me to make this right after the missed appointment. We spoke and they had my…read morephone number wrong in their database which is why I never received a call. We updated this number and they sent out a plumber on a Sunday (sorry to the tech who had to come out, but we very much appreciated it) to remedy the issue. We appreciate the prompt fix very much.

Rude and arrogant plumber boss , called me a dick for not wanting to provide my cell phone number ,…read morebecause I only provided my landline number. The job was completed on time.

David the technician was prompt very pleasant Had the new hit water heater in in no time! Very neat…read moreand tidy would definitely call David Gray again

I wish I could give no stars Rude and disrespectful employee…read moreJob was not completed. The faucet was still leaking after he changed the knob. I called company and They sent the same man back out and he should not be representing a well known company. He was rude very rude! I will never use them again. My invoice did not reflect the job done. I am waiting on someone to call me back and tell why it says he did work on my washing machine. Then I was told if I had the work completed I would be charge a fee for coming to look at it. Well I was charged any and now they want to try and credit it back after questioned my bill. Horrible experience.

Technician was wanting to help and they're not overpriced. I would recommend them again.read more

Extreme price gouging!!!! During a hard freeze this past winter my pipes froze and burst. My…read morerelative recommended this company so I called for assistance. They came the next day and repaired the damaged pipes and replaced two sub meters. The plumber they sent had never seen sub meters. He said I'd need to call JEA about them. I explained that they were mine and that I'd had them installed years prior. He had no clue where to get them. He went back to his truck after looking over the situation and I came back inside and called a plumbing supply company five minutes from my home that stated they carried them. I went out to his truck and told him where he could get the sub meters and he was sitting there clipping his nails! After a while he left and got the necessary supplies for the job and came back and made the necessary repairs. According the the owner of the company the sub meters cost $237.00 each totaling $474.00 there was four feet of PVC pipe replaced and the charge for the repair was $2,186.91. The repair took a total of three house counting the time the repair person sat in my driveway clipping his nails and doing whatever else he was doing but surely was not working on my repair. He didn't even wrap the piped with insulation after he replaced the broken pipes and meters. He told me I'd need to do that! Their hourly fee for this job works out to approximately $550.00 per hour! In my opinion that's price gouging. I spoke with Spencer, the owner of the company who told me they don't work "buy the hour" they price by the job and reminded me of overhead costs etc. He said he'd look over the paperwork for the job and see what he could do. After numerous attempts to contact him he finally offered me a $200.00 refund and said he'd mail it to me. After countless attempts to get the refund I finally drove to their "office" and in person I requested they write me a check. I waited about twenty minutes and got the $200.00 refund. I will NEVER call this company again!

Had service call for leaky faucet and received great service, above and beyond. Highly…read morerecommended.A+++........(contrary to profile reviewer is in Jax Fl NOT San Fran!)

Mike came out to check my water heater. It had been acting up for a while so I wanted to check it…read moreout before it randomly failed. Turns out my water heater was 12 years old (I had just purchased my house). He recommended I replace it, but was never pushy. He gave me different brand options based on my financial situation. He also repaired my toilet that wasn't properly bolted to the floor. It turned out to be a more extensive repair than I had previously thought. He took his time, explained what he was doing and why he needed to do it. He was on time, kind, respectful, extremely knowledgeable, and very thorough. I was pleasantly surprised with the cost (plumbers can be expensive!) but I felt the service and time he spend was fairly priced! I will only be using Water Heaters and More from now on!

Had a back up on a Saturday and called Brian. He was out within an hour and advised us our best…read moreoptions. Very professional and courteous guy. We agreed on a fix and he was able to get us taken care of even out in the rain. Highly recommend and will be using him again for any of our plumbing needs! Thanks!

Brian is a Great plumber very knowledgeable not all about the money, does what's best for you…read moregenuinely a great honest guy he communicates well very fast and efficient with his job. HE WORKS IN HURRICANES this guy came out in hurricane Milton. Will be calling if I have any issues.

Our toilets, showers, and tubs were backed up and this was on a Sunday. After I called I got a call…read morefrom the company who explained the process and that someone was working in our area and it could be up to 2 hours. I okayed that and got a text message 5-10 minutes later and replied Yes to accept the service. Then I got another text about 15 minutes later from the Service Technician saying he will be here in about an hour. After that text he arrived about 20 minutes later introduced himself and I showed him the problem. His name is Mr. Galu - I hope I spelled it correctly. My first impression was he is friendly, clean-cut, professional, courteous, competent, and wearing a mask. He went to the front of the house to look at the round pipe above the ground and saw bush roots around it. He cut the bush and roots, okay by me and I helped, and then got an electric "snake" to go down the pipe and reversed it out. This cleared out everything blocking the pipe and all was back to normal again. He asked if we had a dog and if we bathe the dog in the tub which we do. He saw a lot of dog hair and most likely was the problem after 12 years of baths. More good news! He recommended Roto-Rooter Preventative Pipe Shield Maintenance Treatment - 1 Gallon - good for at least 64 treatments and will last a year. I definitely want something like this. He had some with him and had it added to the invoice. He explained and showed me how to mix it with water, when and how to do. It is only once a month. The next day I purchased a screen to place over the tub opening to keep any dog hair from going down the drain again. I am completely satisfied and highly recommend Roto-Rooter and especially our Service Technician Mr. Galu as he is the best and would like to give him Special Thanks And Recognition (STAR) - Thank you.

Beware of this company. I called them to fix a blocked toilet and was told the total charge would…read morebe $500. They also promised to provide a detailed report with photographs. After spending only about 30 minutes on the job, I later discovered that they had charged me $750 instead. I called several times requesting the promised report and photos, but never received a response. Very disappointing experience. I would not recommend hiring this company.

Contacted this company as they had very high ratings and had been in business for a long time…read more They also advertised they went all over the area including my area. Left voice mail and did not get a call back. Called a little later and got someone obviously on mobile. Briefly described problem and was asked what area I was in and when advised they told I could get someone closer. I mentioned I called due to reviews etc. and he then asked me for more detail. Afterward he advised what he thought it could be and said he would call me back later that day. that was 5 days ago. After researching it appears the owners that had all the good reviews and had been in business so long had sold out so that probably explains the lack of service or desire to work.

Just got thru Hurricane earlier this week and last night woke up to hear water spraying all over my…read morebathroom from a blown out supply line. Ugh! I found these guys on Yelp and they are the best! I'm so lucky I called them. They came out so quickly, fixed my leak so fast and gave me an amazingly good price. The workers were so nice and worked super fast and left my place clean when they were done. I will definitely call them for any work in the future. I highly recommend them.