Dr Mitchell is a wonderful person and an excellent veterinarian. The staff is excellent as will I…read morehighly recommend Westport Animal Hospital,

After my last experience, I won't be going back. If you enjoy a clinic that smells like chemicals,…read morebeing charged without consent, and rude staff... this is for you. I called to have our dogs scheduled for dental work and the receptionist kept avoiding my direct questions. She kept saying this is what you will have to pay for, but wouldn't say how much. I am not going to schedule if I don't know the cost. So, I asked again for specifics. She got annoyed by my questions, put me on hold out of nowhere, then came back and said this clinic wasn't the right fit for us. I mentioned how confusing this was bc it is their job to answer questions about pricing and what the surgery entailed. Especially since I have been taken advantage of at this clinic. When my cat was last brought in, the vet completed x-rays without my permission, even though I was in the other room. That cost an additional $300+. Everything about this clinic is a bit sketchy and they were right, this clinic isn't for me. I prefer transparency and kindness.

New Albany "office manager" Dorian, friend to Dr. Rowland, threatened to fire me several times bc I…read morequestioned a $25 deposit from a missed appointment in 7/2025. I have had 2 appointments since July and have not paid a deposit. Basically my dog needed to be seen bc of bloody stool but Dr.Rowland self proclaimed friend getting an apology for questioning a deposit is more important. Never go her bc your pet is not a priority.

My daughter has dealt with Access they are kind and caring…read more My daughter has an appt soon with Access for our new kitten Archie wellness check . They answer questions for you and help you with them.

Wonderful staff and Dr. Reinhart is amazing. She is so knowledgeable, friendly, and genuinely cares…read moreabout the wellbeing of her furry patients. She recognizes that not every pet is the same and she truly tailors to each animal's unique needs. Each time I have visited, she always takes the opportunity to say THANK YOU for allowing her to care for my pet. She's genuine, honest, and grateful - couldn't ask for a better provider!

I would highly recommend not taking the one star review from Paul D seriously at all, this practice…read morehas been nothing but fantastic to work with. Dr. Reinhart is excellent, she's informative, great with our dogs, and every single time we go in, thanks us for allowing her to care for our pets. Not once have we ever had any of the staff pressure or berate us for not saying yes to their recommendations. She truly cares about the wellbeing of your animals, but is also respectful of whether or not you want to have a service provided. I can't say the same about the place we stopped using when we switched to her.

I took my first dog, Jax, to Dr. Mathewson for 15 to 16 years. He was amazing with him, especially…read morein Jax's early years with how "uncooperative" my dog was with being there. He was extremely patient, gentle, and caring. As Jax got older (was 17 when he passed), he answered every question and concern I had, and provided me with honest and truthful information to help me make the best decisions about my dog's health. I now live in Floyd County, with two young dogs (2 and 3 yrs. old), and I'm willing to drive the 30+ minutes it takes to see him because after the way he treated my Jax, he is the only vet I trust to provide the care I desire for my boys.

I had my kittens fixed. They did a great job. I love that it is family owned. His son works at the…read morefront desk. Is there a brunch of frills.. no but their prices are the best in the area

I brought my 8-year-old Hahn's macaw to Veterinary Associates Stonefield for what was supposed to…read morebe a routine wellness exam and beak trim. Prior to the appointment, my bird appeared healthy, active, vocal, and behaved completely normally. She had received annual veterinary exams and routine grooming throughout her life without complications. During the appointment, my bird was taken to the treatment area. Less than a minute later, I heard a loud scream, followed by silence. A short time afterward, I was informed that she was in distress and was asked whether I knew she had heart problems. To my knowledge, she had never been diagnosed with any heart condition. When I was brought into the treatment room, my baby was unresponsive. A staff member appeared to be performing chest compressions while Dr. Roppel stood beside the table. I did not observe monitoring equipment being used. My bird did not survive. I later obtained an independent necropsy. The pathologist did not identify a definitive cause of death or any abnormalities that explained why an apparently healthy bird died during a routine examination. Because of the circumstances, I filed a complaint with the Kentucky Board of Veterinary Examiners for review. My baby was a beloved member of our family for eight years, and her loss has been devastating. I encourage bird owners to ask detailed questions about avian experience, handling procedures, monitoring practices, and emergency protocols before entrusting their birds to any veterinary clinic. UPDATE: the clinic blocked me at Facebook. Please don't bring your birds there!!!

This really makes me angry and sad to say this. My cockatiel was being seen here and they all…read moreseemed amazing. Bo, that works up front is very nice. Ever since I took my cockatiel here, he has had injury to his wings and I've been out of pocket a lot of money because of broken blood feathers. He had another one break at the shaft yesterday and I had to rush him to shively. The doctor came in and said "who cut his wings?" I told him and he literally said "do not go back there." They said it's common knowledge how to trim wings being an avian vet and they cut them completely wrong, and this is why he keeps having blood feathers break." They were messed up bad and he was in pain. The doctor at stonefield cut all the wrong ones and his wings have been messed up ever since. I have to spend another $200 in 2 weeks so they can try to repair the damage caused. The assistant as well grabbed him very hard and I called about that, and never got a call back. Luckily my conure hasn't had her wings clipped here. I'm sure I'd be dealing with the same issues. Never again!

My sweet cat Clyde suddenly became very ill on Thursday, May 7, 2026, and Kelly said to bring him…read moreright in. She and Greta were so kind. They said they would call me later, after Dr. Deck checked him out. Well, Dr. Deck actually called - it wasn't good news but Clyde was treated and kept overnight. He worsened Friday and Kelly said I needed to come in right away. She was lovely, hugged me, and brought Clyde to me. He was going to have to be put to sleep but I spent time with him. Kelly took some photos of me and Clyde. She shaved some of his fur and put it in a little bag with his name on it. I couldn't stay as my neighbor brought me and was waiting plus Kelly wasn't sure what time Dr. Deck would be in to do the procedure. I called later that afternoon and Clyde was gone. But Kelly told me that Dr. Deck had made an impression of Clyde's paw for me. She said it was "really cool". I will pick it up when I take my other senior cat, Freddie, in to check his blood sugar. Everyone was extraordinary at an awful time. I cannot believe how kind they all were! Good people...,

Best most caring facility in Louisville. No assembly line approach like other clinics in town.read more

We love Eastpoint Vet Clinic and their staff! We got a puppy, Max, about a year ago and chose this…read moreclinic as his primary vet due to the proximity to our apartment. We have moved but still drive 30 minutes just to continue going here due to their excellent service and care. Max has unfortunately been the victim of two separate attacks from aggressive off leash dogs. Their staff has been very supportive of his healing. Gentle when they notice he is nervous and firm when he is testing boundaries. Their record keeping is incredible and they can usually guess what we're calling about before we even book the appointment because they know all of his information. Max is so excited every time he knows we're going to the vet and wags his tail the whole time!

I rescued our pup and his adoption fee covered his neuter. We were sent here. The doctor took…read moreamazing care of our pup to get him fixed and also removed so baby teeth that had not come out. During our post op the doctor answered so many questions, taught me so much and was so patient. We live about 40 minutes away from Here and are considering switching vets because of how amazing the doctor was.

Excellent communication and service! Everyone who saw my kitty was very sweet and I have actually…read morenever seen her interact so well at a doctor's appointment. I think it really helps that they do not see dogs. No hate, love a good pup, but the noise and smell seems to drive my cat mad. The environment was super clean, but fun and welcoming.

Excellent and caring staff! Stellar service. You can tell that they are highly skilled and also…read moretruly care about cats. When our cat has needed a different level of care or an opinion from a vet who could do things like an ultrasound, our cat was referred to a wonderful internist south of Louisville. I highly recommend this veterinary clinic!