I guess Dr Vernon is an ok doc, but his office is the most poorly run I have encountered in over 30…read moreyears of dealing with my own healthcare issues, having lived on both coasts of the US. They do not answer the phone and they do not return calls if you leave a voicemail. If you happen to get someone to actually answer the phone, you will learn very quickly that you calling is a problem for them and they will then forward you and ask you to leave another voicemail. They do not care and you will actually hear that sentiment in their voice, clearly. It won't matter if you're cordial in every single encounter or how mannerly you behave in general. They simply do not care about resolving even the most simplistic of administrative/insurance issues. You will spend weeks battling and agonizing before you get a return call, if one ever actually does come. His office didn't bill my procedure correctly; they used my member ID but not the correct insurance. So when the anesthesiologist billed my insurance company, said company had no filing about a colonoscopy procedure actually occurring. So my insurance sees only that I had some anesthesiology services on a certain date. That alone is a $600 bill that only $108 of which was covered because there was no procedure tied to it. If my insurance company had received the billing for the actually colonoscopy along with the anesthesiology, all of it would have been covered at 1000%. My procedure was literally 7 months ago and I have fought and battled with Dr Vernon's office/billing staff. I'm now about to have to pay $492 for the anesthesiology or face being sent to collections, all because Dr Vernon's office didn't file with my insurance prior to the anesthesiologist filing. I know I gave him the correct insurance info and the proof is in the fact that the anesthesiologist successfully filed their portion of the claim. I will NEVER return to this office and whenever the subject of gastro issues/routine colonoscopy comes up in conversation, I will do everything I can to warn folks about what they'll likely face should they choose Dr Vernon. I will also be warning my PCP that he is destroying his own credibility with every referral he makes to Dr Vernon.

Dr Vernon and staff are awesome. They were friendly and the procedure went well. He explained…read moreeverything to me and my husband. I would highly recommend him.

I've been a client of Dr. Hamby's since I was a toddler. My most recent visit was for a teeth…read morecleaning. These are my thoughts and observations. - The waiting room is inviting and comfortable. - I've never waited more than 10 minutes to be seen. - I tend to see the same hygienist everytime. - The employees are friendly and engaging. The hygienists talk to you while they work. - One of the front desk ladies is abrasive. It was off putting after my pleasant experience. - I've had issues with my insurance in the past and they helped me work around the problem. - Don't call during lunch hours; nobody's there to answer your call. Overall, I haven't had a bad experience yet and I'd highly recommend their services.

I made my appointment as a new client for a cleaning to establish a relationship for advertised…read morein-office whitening. The hygienist was very nice and gentle. She did a great job. When it came time for the exam and I explained that I was interested in the in-office whitening, the dentist was very negative about it with not wanting to set a date for an appointment because they would have to schedule it when they had sufficient office staff and that wouldn't be possible for several weeks. I think they are going through a merge/buy out situation??? it is all very weird. I have never dealt with a company that advertises that they offer something then don't want to schedule it.

Do not go here for wisdom teeth removal! I expressed extreme post-op pain when I went in for my one…read moreweek post op check up, Dr. Mahar gave me no more than 30 seconds of his time and told me everything looks fine, no infection just take Tylenol and I'm good. I went 2 weeks with still extreme pain, and decided to go to my family dentist instead to find out... I did in fact have a post op infection. Fast forward 2 months and my tooth was STILL NOT HEALED and the office made it extremely difficult to get an appointment. WISH I NEVER WENT HERE FOR WISDOM TEETH REMOVAL. AWFUL POST OP EXPERIENCE.

Dr. Mahar is absolutely fantastic! He did an extraction for one of my kids and an implant for me…read more In both situations, he was very thorough in his explanations of the procedures and patient in answering questions. His bedside manner is superb! He took the time to get to know my daughter and to put her mind at ease...and he even called to personally check on her after we went home following the extraction. Both procedures were done with the utmost of care and next to no discomfort. The entire staff is kind, friendly and accommodating. I HIGHLY recommend Dr. Mahar and will definitely be returning for any future procedures.

Great!!! We moved here last year from out of state and obviously needed to find a family dentist…read more Upon skiing social media who they recommend many people said Waterstone. We drive an hour for this dentist but it is twice a year and FV is a really cute area. We have a few requirements. *Very small office. Preferably one or two dentists. * Place that could see our whole family Place that is good with people with anxiety as I have extreme anxiety and PTSD Now because I have anxiety my Husband went first and 'checked' it out. He was pleased and said it would be a good fit for us. So I got an appt. Then we decided to make an appt for my son and he got in faster then my appt as I assume there was a cancellation and we got lucky making the appt. My son went in and liked it a lot and the hygienist (I think Alex?) was great and so was the dentist. My appt was today and it was a breeze and everyone was very nice and I was happy with everything. If you struggle with anxiety you should go here. They didn't make me feel bad about anything. And thankfully all 3 of us are cavity free.

I am a Certified Dental Assistant of over 15 years. I've loved temping from day one. As you could…read moreimagine, I've seen and experienced much, especially things that the patient doesn't see. And I would like to say that this office is one of the finest that I've worked in. It's super clean, the staff is personable, professional, and very easy to work with. The technology used for patient care is second to NONE! And Dr Collier is highly experienced, gentle, caring, and passionate about the care she renders to her patients. SO IMPRESSED!!!!!!!

This place deserves 0 stars. I never write reviews. I filled out the insurance form the day I…read morescheduled my apt and otw to my apt I got a call saying they didn't have it (I have a screenshot of it being submitted) and she proceeded to basically call me a liar and say they've tried multiple times to call me and get my insurance. That was a lie. Told me I can either pay out of pocket or cancel my appt after I left work early unpaid to go to this appt, and I was told I would get the work done same day which turned to just Xrays. Which were already on file. A simple cap on a chipped tooth. Horrible horrible receptionists and she was too lazy to go through and find my insurance bc they ask 50 questions about mental health and none of their business for a chipped tooth.

Let me start off saying the only reason I am giving a 3 star is because of Dr. Hines. She is a…read moretreasure and they need to know that. I'm also giving it a 3 because this is the first bad experience in a long time here. Friday, my crown fell off. I left a message on their machine but the call was never returned, so we waited the weekend and called back on Tuesday. Tuesday we were told that they could get me in as an emergency that day. When I asked for the Valium like normal and nitrous I was told that no one was there to write the Valium and the doctor was not cleared for nitrous. They called the other Fuquay clinic and was able to get me in with Dr. Hines Wednesday at 12. We asked or Nitrous and Valium. They said Dr. Hines was off and there wasn't anyone to write the Valium but they assured me nitrous would be available, and they would send a note to Dr. Hines to have it called in. They called back a little later and said there was a cancellation at 9 and asked if I could make that apt. I said yes, and again asked if there was nitrous for that visit and was told yes. Wednesday (today) I get to the dentist and I asked the lady who checked us in to please let Dr. Hines know that I was not pre-medicated and again checked on the nitrous. I was then told that it was ok that I wasn't pre-medicated because she was only looking at me, not putting the crown back on, which we were NOT made aware of when we scheduled the apt. Also, I felt like I was being dismissed because why would I need sedation to walk into a dentist office? I've had Valium for 20 years to just walk into a dentist office. I am not like most people, I'm not "scared" of the dentist, I'm TERRIFIED. So much so that I can't really know when my apt is, my husband gives me the Valium and that's when I find out I have an apt, that TERRIFIED. I get in the room and they do X-Rays, again, I need pre-medication for all of this, but it was ignored. Dr. Hines comes in and examines me and then says that Nitrous wasn't available for the visit. I'm not pre-medicated as I asked multiple times for and I don't have nitrous available as I was assured at least 5 times. Because it's Dr. Hines and I trust her, and ONLY her, I let her do the apt, non-medicated. She walked me through everything that she did, she comforted me. But when she had to do the bite and the drill machine came on, I started shaking uncontrollably. My husband was having to calm me down and help me slow my breathing because I was close to having a panic attack. Dr. Hines, being amazing, gave me the time that I needed to calm down, cemented the tooth and then walked out of the room. The hygienist who worked with her, was also amazing. She was cleaning up the tooth and walked me through every single step. They showed me more empathy and compassion than anyone else in the office today did. The ONLY reason I will continue here is Weenie, who does the teeth cleanings, and Dr. Hines. I have been coming to this office for over 20 years. I have only had 1 or 2 bad experiences in those 20 years. But if it weren't for Dr. Hines today, I would have walked out and found another dentist who does full sedation so I don't have to be anxious and worrying walking in to the office going forward whether or not I have the medication that was requested and the procedure is what I scheduled. How do you trust the front desk going forward?

AMAZING!!! I'be been going to this dentistry for about a year now. Up to this point I've only…read moreneeded regular cleanings. The staff is always great ~ calls me by name, courteous, polite & gentLe Caring. Today, I has an appointment to have a very bad tooth to be distracted. I'm a baby ( big time!) when it comes to anything pass a simple cleaning. Well, Dr. Huff was simply amazing! He was so kind and extremely thoughtful. He took his time, explained every moment, and ensured my comfort. I'm am just so grateful to have found a sincere practice, that I feel so safe in the hands of, and who genuinely seem to care for their PATIENTS first! I cannot praise this dentistry enough. Both Dr Huff's ( Mr. & Mrs), the receptionist Brittany, and Dental Assistants Kari & Katrina~ ALL are simply wonderful and I tru appreciate their patience & kindness. I would recommend this practice to all, but particularly those ( who may be like me), have a fear of going to the dentist!!!

My review with Huff and Huff could have been positive, but I cannot in good faith leave that review…read moreanymore. After completing 4 visits with the reassurance we were in-network, this ultimately was not the case and were completely misled to complete services without the knowledge of what we had been told was false. Before services, my husband and I went in for a consultation and were given a breakdown of the cost we would pay out of pocket vs what insurance would cover. There is no mention in the quote reflecting out-of-network coverage, and justifiably no reason to expect that insurance would not fully cover their portion quoted - as it matched what I expected from my "in-network coverage" - and no further reason to question any sort of setting up my own appointment after services were completed. At the first visit, we were reassured that insurance would be billed and were led to believe that this comprehensive breakdown was correct. Upon our 2nd visit, after my husband had already fully completed the appointment, I was told there was an outstanding balance - which would not be consistent with what my insurance covers in-network. I questioned the balance and was told false, misleading reasons to make me assume that it was routine to occur when paying with insurance. I was directly lied to, the true reason being that the provider was out-of-network. The provider did not offer that moral, reasonable, honest explanation that would have immediately caused me to stop future services. Why did the provider not alert me when we checked in that we had an outstanding balance from the 1st visit? Was that a tactic to allow us to complete his future appointments and in return make them more money? After paying, I walked back into the office to get another explanation why there was a balance at all. Brittney gave me a confusing open-ended answer, still leaving out the crucial component that we were out-of-network. I still felt unsure, so I called the next morning asking for clarification a third time. Brittney was rude, short, and acted like I was a bother trying to understand what was happening. Putting our faith in their answers and trusting their words, we continued to see this provider a total of 4 times which left us with an outstanding balance after insurance. This is completely outrageous and unbelievable why a business would be allowed to hold information from their customers in order to book services. After being notified of the claims, I called to confront the provider. Brittney began to speak defensively, almost as if reading off a script. Stating; "WE WERE AWARE you are out-of-network the entire time...". I was completely shocked. I was blamed, cut off from any type of resolution, just listening to a well rehearsed excuse. I do understand that the customer has a duty to confirm in-network providers - but how could I be penalized for doing so and be lied to? What reason do I have to not believe their answer? "No, you are out-of-network" was never said when I asked her to help me understand, and the audacity for them to claim so is insulting, belittling and paints the picture that there was no effort on my part to understand. Which, clearly, is not the case. Discussing with my insurance company, they made it clear to me how often these lies are told and how unfortunate it is that the provider is not "required" to tell you if you are in/out of network. That then raises the question of Huff and Huff - given you have no "requirement" to inform your clients, do you also find truth and morality to be optional? I see now why getting a clear explanation was so difficult, coming up with distractions and lies on the spot takes a lot of work. I was completely scammed, given misleading information, unclear and immoral answers. This is a serious and dangerous practice by the provider, I would be very inclined to believe that a majority of their patients are "out-of-network" and others have fallen into the same trap. Do yourself a favor and think twice before entering into business with Huff and Huff. What a shame!!!!

very clean and welcoming environment,the staff is incredibly polite and informative. orthodontist…read moreare respossibl,respectful and knowledgeable caring. I've been going there for years and would definitely recommend them to anyone looking for a good Dentist. yours truly Jose Roldan

My family is new to this area. We currently have a family dentist in another state that we…read moregenerally get back to once a year. Since we didn't get back to our dentist this year, we thought it would be proactive to also have a dentist here in the Raleigh area. My wife called to set up a general cleaning for the whole family. She was told there was a $99 "New Client" promotion which would cover X-rays and a basic cleaning. During my checkup, the hygienist recommended a deep clean. I told her that at this time, I would prefer to have a basic cleaning done and any matters of concern I would be bringing back to my established dentist. She then told me that unfortunately since they had recommended a deep cleaning, and I had declined, it was against their "quality standards" to only do a basic cleaning. Their price on the deep cleaning was $259. My wife was able to get her basic cleaning done without issue, though we found it interesting that the Dentist asked my wife if she had ever considered getting Invisalign braces. Only a bit odd since braces have never been mentioned to my wife by any dentist... ever. My 3yr old daughter had her cleaning done and it went fine. Everyone that worked at Dental Care of Fuquay was very nice. We brought our family and they really did try to accommodate us all. Unfortunately, I feel that I ended up wasting 2 hours of my busy day coming out when I could have stayed at home with my youngest. If your policy is not to honor your New Client price, then this circumstance should have been stated clearly in the new client paperwork. I have never been declined a cleaning and while you may call it "quality standards" it makes me feel like you are just trying to upsell services or bait and switch. I will not be returning and this situation has really turned off our family. My wife thought that I misunderstood and actually walked back in to question the policy. They confirmed that the policy was correct. They literally said to her "It is like going into the hospital with a broken arm and putting a band-aid on it"......... Do better Dental Care of Fuquay.

Outstanding service and very prompt scheduling. B. Etzel was great and helped with the diagnosis…read moreand recommendations in a very clear manner. Highly recommend.

This was my first time in. The staff were friendly and Blaine took his time explaining my options…read moreand what was going on. I'm so glad I came here rather than going to a primary care who may not be as informed about orthopedic issues.

I had an appointment at Carolina dentist in Fuquay NC a few months back,my insurance was verified…read moreby staff and I was good to go,after my appointment everything was good verified by staff and practice manager no money is due,a month later I received a bill over $600 from Carolina dentist and a letter from my insurance saying that Carolina dentist was not in network with my insurance,how did this happen an oversight saying I was in network and wasn't.This was not good.

I hang out in FV a lot because my town is kinda dead. It's been five years since my last cleaning,…read moreand so it made sense to find a spot in Fuquay. Went inside to find an offer of $100 for a cleaning and X-rays. Sold. Two weeks later, I was in to get my teeth worked on. It must be a popular place because my appointment date was far off. Though the lousy reviews wouldn't reflect their being "popular" at all. Infamous, maybe. Which is weird because my experience was a fine one. All the ladies there were sweet-natured and accommodating. Sarah worked on my teeth using technology I'd never seen before in previous years of dental visits elsewhere. I saw my entire tooth layout in 3D on a view screen. It was super cool. After inspecting my teeth, I fully expected someone to try to upsell me on some deeper cleaning treatment or related work. But I can be obsessive about my maintenance regiments, and obviously they couldn't find a reason to push me for extra money. I've been to places that tried everything they could to dig deeper into my pockets. This place didn't. I was happy with the results, I loved their tech and watched more "Gilmore Girls" than I'd have liked, but no need to trash them for that. It was clean as a whistle, and everybody was kind. And my teeth feel great. Good place. No complaints. All the best.