Knowledgeable physician and staff. Listens to my concerns and helps me improve my quality of life.read more

I'm new to the area and went there to find a primary care physician. I saw a nurse practitioner who…read moreimmediately told me she would refer me to a psychiatrist because of an anti-anxiety medicine I used to help me sleep. I was so put off I couldn't believe that her approach was not Pro more and ask me more about myself And I take the anti-anxiety medicine. Furthermore, I was referred for a mammogram and I need diagnostic (which was not even asked of me! Seriously!!) I went to get the mammogram and didn't even hear results that day-and still haven't received them!! And this was back in March. I would not recommend!! I now go to UNC family medicine in Apex, and have an amazing primary care physician. One that actually talks to you and listens to you!

Primary Care- Dr. Jennifer Jo, and her assistant are the worst. Dr. Jo's beside manner has much to…read morebe desired. She doesn't care about me as a patient. Her assistant is rude and has no personality. I have been a patient for 5 plus years. I hate that Dr. Carr joined this practice. I will be going elsewhere, sadly they don't even care.

Appointment was easy to set. Alan listened and explained…read morewell. I am receiving excellent care.

They take great care and spend plenty of time. Highly recommended to anyone. Dr. Henry Mathew is…read morefantastic.

I see Jessica, NP at this practice. She is fantastic! She really spends the time with you…read morelistening. Not like speaking with a typical PCP I have seen in the past. She responsive when you have questions and really cares for her patients.

Excellent!! doctors!! and thank you!! so much for all the help over the years!…read more Many Thanks! Zack

Just moved to Cary, North Carolina from Chesapeake, Virginia. My first visit to establish a PCP…read morerelationship. Good session with Dr Scott Brundle. Very personable and very thorough. I have my PCP.

I guess Dr Vernon is an ok doc, but his office is the most poorly run I have encountered in over 30…read moreyears of dealing with my own healthcare issues, having lived on both coasts of the US. They do not answer the phone and they do not return calls if you leave a voicemail. If you happen to get someone to actually answer the phone, you will learn very quickly that you calling is a problem for them and they will then forward you and ask you to leave another voicemail. They do not care and you will actually hear that sentiment in their voice, clearly. It won't matter if you're cordial in every single encounter or how mannerly you behave in general. They simply do not care about resolving even the most simplistic of administrative/insurance issues. You will spend weeks battling and agonizing before you get a return call, if one ever actually does come. His office didn't bill my procedure correctly; they used my member ID but not the correct insurance. So when the anesthesiologist billed my insurance company, said company had no filing about a colonoscopy procedure actually occurring. So my insurance sees only that I had some anesthesiology services on a certain date. That alone is a $600 bill that only $108 of which was covered because there was no procedure tied to it. If my insurance company had received the billing for the actually colonoscopy along with the anesthesiology, all of it would have been covered at 1000%. My procedure was literally 7 months ago and I have fought and battled with Dr Vernon's office/billing staff. I'm now about to have to pay $492 for the anesthesiology or face being sent to collections, all because Dr Vernon's office didn't file with my insurance prior to the anesthesiologist filing. I know I gave him the correct insurance info and the proof is in the fact that the anesthesiologist successfully filed their portion of the claim. I will NEVER return to this office and whenever the subject of gastro issues/routine colonoscopy comes up in conversation, I will do everything I can to warn folks about what they'll likely face should they choose Dr Vernon. I will also be warning my PCP that he is destroying his own credibility with every referral he makes to Dr Vernon.

Dr Vernon and staff are awesome. They were friendly and the procedure went well. He explained…read moreeverything to me and my husband. I would highly recommend him.

Caroline Davis was a helpful and kind doctor .i am grateful to have her as my doctor. she was…read morecarrying and helping

Not only did they misdiagnose a severely inflamed gallbladder with a UTI and sent me home in pain,…read morethe nurse was literally taking nurse courses for SCHOOL while I was in her care. They also let an IV drip out of the bag or my arm into my lap to the point it was soaking wet and I was shivering. I passed out multiple times and they left me for HOURS. After going home and getting a second opinion from WakeMed, I had to go into surgery THAT NIGHT. I honestly should've sued for negligence. I will be reporting this .

Long term client. Always has flexible appointments. Great for seniors! Dependable with young staff…read morethat makes you feel at home!

The staff is incredible from the front desk, to the nurses, the phlebotomist to the Doctor and NP…read more I am so glad I fell into this place and grateful for their presence in my life!

The care received from the providers are great however the front desk staff not so much. I called…read moreto make a follow up appointment and when I got through I was asked if i was aware that i had a bill left over from my initial visit. 1. I have insurance Blue Cross Blue Shield PPO and have not lapse insurance in I do not know how many years, so this shouldn't happen from a primary care appointment. 2. I gave them my insurance card when i came in and they input my information. 3. they never called me to notify me that i had a bill or sent out notification that i had a bill, so how am i to know i have a bill. 4. I am also a patient access front desk staff for a hospital and am well aware of the no surprise care act where you should not have services rendered and be unaware or surprised by a random cost or bill. Next problem is i was instructed that my insurance company did not pay out after the claim for services were sent in, and that i should call my insurance company, this is also not something I the pt should be doing, but i called anyways and found out nothing was ever recieved by this place. so now i call thier billing department with my bcbs insurance rep on a 3 way call to straighten out and find where the disconnect is, ofc it was on the pcp side as they switched the last two numbers of my policy number when inputing my insurance information. Next problem i have been calling for 3 days straight trying to find out had the issue been resolved and i was also going to schedule my mother a new patient appt for the same day as my upcoming appt. every time i call i was told to hold not asked if i could like the proper protocol but told to hold and immediately placed on hold, ALL 3 TIMES!!!, by the last call i asked her not to place me on hold and she still did, at this point i am now calling to check the resolution of the bill and also to cancel my upcoming appointment as i have lost interest in continuing care with this PCP office strictly off the front desk incompetency alone, to no avail i cannot get them to stop placing me on hold.

A great practice, from the front office to the physicians. Everyone I have come in contact with…read morethere really cares. I see Dr McMullen, and he is wonderful. I highly recommend them, especially if you are tired of navigating the big networks.