The yearly exam was almost $300! They tried upselling all kinds of things that were unnecessary, such as a fecal test. The next day my dog was scheduled to be groomed there. After waiting to check in over thirty minutes, they said they couldn't groom him without a $100 fecal test!!!! Not affordable care read more

I made an appointment for 320. They told me to come in 20 minutes early so I showed up at 3 PM filled out the paperwork which took all of one minute and for some reason they told me to be there 20 minutes early to fill out paperwork and then I sat in the waiting room and waited for 20 minutes. They put me in a room at 3:20 which was the time of my appointment and I sat there for 25 minutes. I let them know before scheduling that I had to pick my children at 3:45 they said the appointment should only take 20 minutes . No one checked on me. No one said a word to me so I walked out and I will never go back there. If you don't have a 320 appointment don't give me a 320 appointment. read more

We had to say goodbye to our beloved Kitty Jesse this morning, and we want to thank Dr. Arens and the entire staff for their compassion, kindness, and respect for us as we said goodbye. They made every attempt to treat her for what we believe was most likely feline cancer, but within the last week it began to take her quickly as she stopped eating, became quite lethargic and couldn't keep anything down. The process was painless for her as she just went to sleep peacefully and slipped away. We will miss her to no end, but are so grateful to Dr. Arens and the staff for their tender care. read more

Our dog has been a patient at kutter for several years. We have been happy with the care he receives from the doctors during his check-ups and have been treated well by the staff. A year ago our boy started acting unlike himself and we got him right in for a check-up. His condition turned out to be pancreatitis which can become very serious. The vet techs took the utmost care of him and Dr. Ayers was able to talk me through all of the concerns over the phone (because my husband had been the one at the appointment.) With their care, he recovered has done well ever since. We also routinely take our boy to the daycare. We could not be happier due to the cleanliness of the facility and the genuine concern the staff have for the dogs. We always feel informed about what is going on and like that he can have his vaccinations or check-ups while at daycare. I read more

this place has been around for a while. This was a local vet in Andover, but when they got bought out by Missionary Vet Partners they really sank. For instance my new vet after Kutter pet care charges $25 for a fecal test. At Kutter pet care a simple fecal runs you $65. Boarding facilities look like a an emergency Rescue facilities. Dogs getting hurt in daycare, the daycare for littles and bigs not being in regulation sizes. The Docs do not often see your pet. you're lucky if you get a vet tech with experience but no license. That definitely would not be a problem if they weren't charging LUXURY prices for services and doctors who wanna perform surgeries and stitches in their home and not come into work, because oncall doctors were unavailable. Plus multiple wrong vaccines given to dogs, wrong spays on wrong dogs, not reading medical charts. Kinda the basics to do at your job but what do we know, the patients and clients just get the stiff bill with bad care and get told to deal with it. one daycare attendant most days and not enough activities for the dogs. The manager also has no prior experience running a VET CLINIC. And refuses to care about clients and pets alike. read more

Hello! First off I just want to say that I have read all of these reviews and some are horrific and then some are fantastic so it's hard to know what to think of this vet clinic . I am very sorry though that the bad reviewers had such awful hurtful traumatizing experiences and then some had the pet pass away. So my heart goes out to them all . We have never experienced anything bad from this vet. Dr Zimmerman has always been so wonderful and thorough since the beginning of our babies visits . We have two mini Aussie dogs and they are brother and sister and have never been separated since birth. Yes I know this isn't probably a good thing but my point is ... that when it came time to get them fixed the staff was very understanding about them never being apart and so they made sure that once they were in recovery that they were next to each other in the holding recovery kennels and then they called and checked on them a few days later and the surgery's went perfect ! My female dog had split a toenail and it went way back so far that she had to have the mail removed surgically and it happened at night and we live three and a half hours away and I called first thing and they told us to get there as soon as we could and they would get her in . Once we got there they took us right in and then kept her over night they fixed her foot the next morning and she was out of recovery and running on it again after two days! It was great ! There was no infection or staph infection ! We get everything done by this vet and they are very good with our hyper dogs! Dr. Zimmerman is a wonderful vet and he has always checked out our dogs and if he felt that something was off he would do a thorough exam and make sure that they both were good from head to toe! They keep us up to date on all of their vaccines and or shots and so we never have to worry if something should happen to them out here on the farm because they have been fully vaccinated and they have all of our records as well and have faxed them to our boarding kennels for us and made it no issue at all! So we have just loved taking our dogs there and I have heard some good and some really awful things about this vet clinic and the day care . I can only give my opinion from our experience and I am so grateful that our visits with them have been very good and pleasant. The staff has always been very nice and helpful and knowledgeable. So we will continue to support them in this practice and I hope that there are more positive visits verse not that start to come across the website. I can't imagine being a vet and having to deal with animals in distress all day long and then having the parent as an emotional wreck . That is hard to deal with and most times when bad things happen to our pets that we love so deeply we blame the wrong source because it's just hard to loose a pet ! Very hard! But try to see the situations from all sides before you decide to except or deny this clinic to be your main vet for your pets care. Like I said places can change and get better and or worse but from my experiences and how my dogs react with this vet we love them and will continue to see them and support them. Thank you for your time! read more

We had to put our sweet beagle Gibbs to sleep about a week ago. Dr Zimmerman and the staff at Kutter Pet Care were so understanding and cari g to my husband and me. During this social distancing they were only letting one pet owner in the clinic so we took turns waiting in the car while they ran tests and took x-rays. When the decision was finally made they allowed both of us to be with Gibby when he passed away. Then this week we got the nicest card that even had a paw print of our little buddy. Thank you so much for the care you have given to our furry family. You really are the very best. read more

Kutter deserves a much better than a 3.5 star review. We have as a family taken our past dog there and our present. The staff are friendly and great to work with. Last year we had to put our dog of 14 years asleep Kutter staff where caring and supportive knowing how tough it was. This is a great place too take your pet. We love the daycare there also. read more

The staff member was extremely rude when I picked my dog up. Yes it was minutes before they closed but that's what time worked with my schedule. Also, they require so many test to protect the pets. Yet, every single time my dog goes there we comes home super sick. My dog will not be returning to this place. He has been acting weird since he came back on Thursday and up all night sounding super congested and coughing super bad. Again this is every time he comes here. read more

I do NOT recommend Kutter Pet Care Center. Dr Kutter completely MISDIAGNOSED my cat which led to her death. In November 2020, I took my cat to Dr. Kutter for rapid breathing. She was taken back for blood work by a technician and brought back to me in respiratory distress, gasping for air (she was NOT like this upon arrival). I called for help and a technician took her to the backroom where Dr. Kutter examined her for the first time. She was now being pinned down with an oxygen mask over her face, increasing her fear and exacerbating her condition. An x-ray revealed fluid in the chest and Dr. Kutter quickly diagnosed her with FIP (feline infectious peritonitis), stating it was fatal and recommended immediate euthanasia as the only viable treatment. He then walked away to examine other patients and left my cat in an emergency crisis, gasping for air. I had no choice but to authorize euthanasia as he did nothing to stabilize her condition. I called Dr. Kutter the next day to discuss the diagnosis and my concerns, and he refused to return my call. I had a necropsy (animal autopsy) and additional testing performed confirming a diagnosis of feline hypertrophic cardiomyopathy with NO EVIDENCE of FIP. I was pressured into authorizing euthanasia as Dr. Kutter did nothing to stabilize her after their extremely rough and hurried treatment elevated my cat's respiratory distress to life threatening levels. I was denied the opportunity to even discuss my questions/concerns with Dr. Kutter after her death. My cat was given a fatal, incorrect diagnosis that she did not have. read more

While being boarded at Kutter, our cat was given the wrong dosage of insulin and was found comatose. They treated her and then expected us to pay for the medical bill for their negligence. When we spoke to Dr Zimmerman he was insulting, rude, and disrespectful. Our family member almost died under his care and he was absolutely awful to my poor mother. Mistreatment of animals and humans alike. read more

We have entrusted Kutter with our pets for over 15 years. They do a great job with both cats and dogs, are easy to schedule, and have good hours to accommodate busy families. They are very sensitive and caring when the end of life for a pet has come. read more

I wish there were more stars to assign! This place is out of this world. The staff and doctors are absolutely the best. The kindness and love for our pets is unlike any other place. Recently our dog was very sick and we were afraid to keep him at home alone while we were at work. They kept him there all day and loved him and when he passed they cried with us. They let us bring him in every time we got scared, even at the end of a busy day. We have used them for 13 years and will never go anywhere else. They are dedicated to caring for and loving animals. read more

I have been taking my furry babies here for the past 5 years! They are always great about getting them in for last minute shots, or emergencies. They have GREAT hours, they are open early and late a few days a week. I love that they can board my animals there too if needed. A few years ago my older lab got caught going under the fence and had to have surgery. They kept her over night and were amazing! They have wonderful and caring staff. I always feel that they have my animals best interest in mind! read more

My regular vet is across town now. They called Kutter to see if they would fill an antibiotic script for my sick dog. They declined, now the pup has to go another day without the meds because I can't get across town today. Shameful They were going to be our choice for our new local vet since we moved. Not anymore. It's not like we were asking for the meds for free. At some point vet care has to be about the animal's well being. Guess Kutters doesn't stand for that. read more

I became a client of Dr. Kutter and Kutter Vet Care in 2001 with my first beagle (18 years ago). They did an awesome job with when I became a 3 beagle owner and were great when Buddy (my first beagle) had cancer and had to undergo life saving surgery. He was worth the expense and appreciated the attention to my next three beagles. I used them for vet clinic services and for boarding. Because another vet and his wife in Wellington have been financial clients for 20 years, I had them give my youngest beagle his annual shots. I was refused boarding on that beagle in August, 2019, citing a ridiculous policy that they require all shots to be performed there. I informed them I'd not be back. read more

Terrible, our dog was under diagnosed when there was something much more serious going on. Didn't even run any tests, just made us pay way too much for a medication that did nothing for him, because they just looked at him and prescribed it then sent us away. read more

This is really an awful experience, I wish I could rate this for negative score if I'm allowed. They are very unprofessional to treat the dog. The owner Ron Kutter of this business is very rude, he didn't even take his time to review the basic info of my dog, making basic mistake with the dog's gender till the end of the appointment. Without taking any effort to get along with our dog, he took his instruments to start the exam, since that the dog was scared and decided not to cooperate. The whole procedure was completely against as what I learnt from the previous vet, where we visited regularly before we moved to the new home. And since he can't start the exam he blamed us not taking any training class for the dog, but the truth is my dog has already accomplished the advanced obedience class in pet smart. He even claimed that the dog was "misbehaved" again and again. But first of all, should the vet learns what Misbehaved means for his own behavior? I don't understand how he came up with his conclusions and who gave him the right to make the irresponsible conclusions. Anyway Ron Kutter, the vet successfully developed the appointment into the argument. I doubt if anyone without any patience and politeness could become a vet. For me, he gave me the feeling that he just had a very bad day and need to fight with someone Among all the ppl I have ever met, he is top notch of RUDEST. Will never recommend this place to anyone. read more

We have been going to Kutter Pet Care for 16 years and have received excellent care, grooming and occasional boarding. The staff is very friendly and the doctors are great!! Our dogs get very excited when we drive by the center, they love going there and especially getting groomed and day care. I highly recommend them. Karen L. read more

I recommend!!! These guys did a great job !!! We brought our dog with a swollen foot and had blood. They took us very quickly and quickly gave their opinion. The operation was carried out and after 4 hours the dog was already happy! VERY benevolent !! Ssaibo great that make the dogs happy when they are bad !!!! Great building, no smell, clean - excellent !! read more

Fantastic team over there! Just moved here and couldn't be happier with the entire staff! We use the groomer monthly for our Husky. They neutered our other dog and saw him very quickly when he had an emergency. read more

The owner of Kutter is very unprofessional, calling customers saying that they "ruined his ****** Vacation" I am still in awww, then was told dog needed to go to wichita vet hospital and wouldn't make it 2 more hours if he wasn't taken there, but before we could have our dog to transport him to the hospital we had to pay almost $600 ....So, give them money or they let your dog die. They will definitely be hearing from my attorney..this experience was very unnecessary and VERY unprofessional. Please people go some where else!!! read more

It saddens me to write this because my family and I have been customers of Kutters for over 14 yrs. We have encouraged many friends to bring their pets here even though it is more expensive than most vets in Wichita and Andover. They had our trust and respect..Until our recent experience. Dr.Zimmerman had previously examined my cat and gave him eye drops and a steroid for a respiratory infection. Approx. 3-4 days later my cat's condition changed. He became more fatigued, had a terrible necrotic odor from his mouth along with visible necrotic tissue. When I contacted Kutters they told me to come in. Dr.Zimmerman welcomed us by saying, " So I treat him for a respiratory infection and now he is dying." Slamming our chart on the counter while raising his voice.He forced my cat's jaws open, not even assessing his oral cavity because he was too enraged to listen..I was trying to explain the symptoms that I noticed and he said, "Lady you need to go somewhere else." He raised his voice at me all the way to the counter yelling in front of customers and his staff. This situation ended up with me contacting the Andover PD. So to answer Dr.Zimmerman's question... Yes, my cat was dying. He was diagnosed with oral cancer 2 days later. By a vet that did listen. He required liquid Morphine and comfort care. We trusted Kutter's Pet care with our pet's lives and they let us down. Don't make the same mistake. read more

Worst Vet ever, don't take your pet here. Brought my pet in who was having difficulty breathing. Rather than referring me to the Emergency Hospital where she needed to go. I got to watch her slowly die in about an hour. Please take your pets elsewhere. read more

We started taking our puppy Stella here a year ago and absolutely love the staff!!! Always clean and professional!!! They always make sure we know what the costs are going to be up front! read more

I don't write many reviews, I am not a "yelper". It is important to have great-trusted pet care so I felt that I should let you know.... We just recently moved to Wichita and found Dr Kutter only because we had an emergency with our dog Bandit. What a blessing to have been referred to him! Bandit was sick for several days and severely dehydrated. Dr Kutter and his staff spoke with me over the phone several times and they were very sensitive to my concerns and anxiety over Bandit's illness. Bandit was admitted on a Sunday (amazing hours) and I was extremely impressed when I got to meet Dr Kutter and his staff in person. I left Bandit in very good care and he was better in no-time. I was sent home with a "care package" and instructions to insure his continued recovery. Bandit has had many medical issues and has seen many Vets (we move a lot) but never have I felt so secure with a Vet. Thank you Dr Kutter and staff, Bandit is my baby and thank you for treating him as if he were your own. read more

They are all awesome my pets love coming here, where they were always afraid to go to Andover Vet. My wife love the people there and are animals look amazing after they have been groomed. read more

Always a great experience at Kutter! The staff is always helpful and friendly. Whether it is the groomer, doggie-daycare, vets, or vet techs, we have enjoyed taking our dog to Kutter for over a year. It's a bit of a drive from our house, but well worth it! read more

My dog stayed here a week I came to pick her up and she seemed well. Next morning her front paw was swollen twice the size. Had to take her in to check for broken foot or infection. In short a huge bill was paid for from the vet. My vet said she was attacked from another dog. My dog was inside all that night and day from when we picked her up. Kutters was to blame. So I give Kutters a poor review they cannot watch the animals that we all care for. To add, we called to ask the manager if anything happened and she was very rude and unprofessional. Never coming back here. read more

Awful, awful, awful. My boyfriend and I just recently adopted a new dog from the Kansas Humane Society. We have never boarded her before but were going on vacation and needed a boarding kennel. We looked up all of the boarding kennels and decided to take Bella to Kutters. We dropped her off last Monday and we trusted the clinic with our dog. We then picked her up that following Saturday. The next morning after picking her up, he paw was severely swollen and she could not walk. We immediately took her to the Wichita Emergency Animal Hospital. 5 hours and $500 later, it turns out that Bella had an infection in her paw, which the doctors at the hospital told us was caused by a dog bite that happened within the last couple of days. The only place Bella had been around other dogs was at Kutter Pet Care Center. So I called Kutters and asked to speak to a manager. After describing what happened to the manager, she told me that it could have happened in doggy daycare when the person watching them turned away for a few minutes or it could have been because Bella destroyed one of their dog dishes. First of all, the person watching the dogs in doggy daycare should have their full attention on the dogs. Second, when we picked Bella up, they told us nothing about her destroying one of their dog dishes. Third, Bella has never chewed up anything or destroyed anything in our home, she is a very soft-centered dog. Needless to say, this is a terrible, awful facility and I will never bring Bella back. I would not recommend that anyone brings their pets here. read more