Over a weekend my dog developed an infection and had to be put down. It was one of the most heartbreaking and hardest things I've ever done. The team showed me so much compassion, empathy, and kindness. They let me take as long as I needed. They made these watercolor cards and signed a card. Through the tough times it meant a lot that total strangers were there for me. I've never used their services prior to this, so it was hard going to a place to do this in an unfamiliar place. Hopefully I never have to use their services again, but if I did I would go here. read more

Urgent Pet Care - My dogs footprints and nose print and sympathy card - Emergency Pet Hospital Near Me - Wichita, Kansas

The team was very professional while we were dealing with the emotionally fraught decision to put down our senior cat. They were informative and straight-forward about our options, but they were also compassionate about how difficult these times are for families. We were seated in a private room that was very comfortable for us to say our last goodbyes, and we were given a number of options for remembrance after, including paw and nose prints. All workers were very sympathetic about our situation. Overall, this is a great facility for some of the hardest days of pet owners' lives. We're very thankful for their help giving our boy a peaceful passing. read more

The had to euthanize my best friend. They we're all so very kind, professional and empathetic. They were very busy but got us in quickly when they saw how serious it was. They treated my dog with such tenderness and respect. I was thankful they were there when we needed them. read more

Staff was Caring, attentive, quick and didn't waste and time taking care of my pet. One of the best experiences I've had in stressful situations like this. read more

signed in and waiting 2 hours sitting watching other animals come in and out with in 1 hour I would not recommend coming here unless u plan on waiting 5 hours just to sit and watch other people come in and out this is sad coustmer service no communication at all unless I went up there mysle to see what was going on every disappointment in this experience read more

Urgent Pet Care - How my dog is looking and haven't been seen for 2 hours - Emergency Pet Hospital Near Me - Wichita, Kansas

I took my cat who was dropped off at the condos where I live but he has kinda become my cat. He is an outdoor/indoor cat. He started losing weight and not acting like himself. When I got to the Urgent Pet Care the staff was nice. The took my cat to the back to take his vitals and I was not allowed to come which I didn't like. So after the doctor saw him and she came in the room and told me that to find out exactly what was wrong with him she would to need to do blood work and then the vet tech came in with an estimate of $800. I am on a fixed income and can't afford that so the doctor did say then the most humane thing to do was put him down! I then asked if there was some blood work they could do to try to find out what is wrong so they gave me another estimate of $599. Or the vet said they could euthanize him. I felt like I was being pressured to have the very expensive testing done or he would need to euthanized. I did ask if they could get him fluids since they said he was dehydrated and give an antibiotic but the vet said as far as an antibiotic until she knew what was wrong she wouldn't know what antibiotic to give him. I did tell them to go ahead and do the $599 testing and when the doctor came in with the results she said she still didn't know what was wrong with him. I'm assuming that the other $300 of lab work would have the answer! I truly felt that the vet saying euthanizing my cat I was being pressured into the very expensive testing. well when I was ready to leave the vet did give me an antibiotic that she said was a powerful antibiotic that would work for almost all infections. Why couldn't she give me that when I first asked? I was so upset when I left there! And in debt! read more

I took my 4 month old cane Corso in cause she wouldn't stand on her hind legs. They told us that she was having t cells heart rate and had a horrible heart condition and she was in so much pain that she needed to be put down immediately, not one other vet she had gone to had said anything about her heart, they gave me two.options put her to sleep or take her to a cardiologist that night, mind you there was no blood work done. So I choose the third option and to sign a waiver to.releaze her against medical advice, they told me.she would probably not make it the drive home, we'll she made it and is still living and that night was doing zoomies around the yard and house, took her to my vet and didn't find anything wrong except the t cell.hwart rate but wasn't acting like anything bothered her so they said they had no idea why the Dr's would say put her down. Please get a second option when taking your dogs here!!! read more

Vampiristic business. This is a more business like environment. Bring your pet here if you think your pet will leave here alive. If you're in need of comfort that doesn't have $$$ requirements don't come here. They're fine for providing end of life care if you have the funds. Also the open floor plan that allows you to see your dying pet like it's a damn show. I suggest you make things a little more personal. A little less community viewing when you drop your pet you don't want to be providing your billing information while seeing your loved one laying on the table being evaluated. Then being told there's nothing they can do here for $ but they can do more if you're willing. With a whole bunch of prying ears. Don't expect privacy here. read more

I was traveling to visit family in Wichita when my dog Samson began licking and limping a lot. I brought him to the Urgent Pet Care location. Initially when I came the staff seemed welcoming and professional the place was clean and a DIY industrial look to it. We were enjoying the venue overall my dog is in severe pain and is scared and hurt. I had a muzzle placed on him because he does bark and snap at the vet tech and has a lot of anxiety and fear. He obviously cant bite anyone with a muzzle. After nearly an hour the vet finally arrived and as she and the tech circled around my dog with his muzzle on he snapped and barked again. The vet techs don't seem to be trained on dealing with animals with anxiety. She left the exam room upset. The vet in a stern voice at me informed me "that if my dog is going to act this way they are going to have to sedate him for the exam because she is not going allow her staff to be endangered or hurt if Sammie is going to act this way" My dog has never been injured. I obviously didn't know that he was going to bark and snap with a muzzle on, as a vet and tech you should be better trained to work with animals in pain that are scared and anxious and communicating that in the only way they know how, barking and snapping. The staff consoled the vet tech for 20+ minutes and gave myself and my dog dirty looks and seemed very uncaring and put out by cleaning up his treats off the floor of the exam room. I would hope when a client is spending $100's to $1000 of dollars at this clinic for a pet that is injured and in pain you would be met with professional and compassionate staff that are able to understand this is how animals behave when they are trapped scared and injured. A long way to go at this office in professionalism and pet care. read more

Urgent Pet Care - Meet Sammie. Great dog. Hoping to be out of pain and better cared for in the future. - Emergency Pet Hospital Near Me - Wichita, Kansas

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We couldn't have asked for a better visit with Urgent Pet Care. We went in because our dog was having an allergic reaction to her vaccines that she had done this morning. We were in and out in less than an hour. All of the staff and vet team were kind, informative, and punctual. The prices were great in comparison to VESH. Can't recommend enough! read more

Very dishonest billing practice-I called and asked specifically about medications that my dog was being sent home with post surgery since it was my dog sitter that brought my dog in for care. I explained that if i could save $ by taking prescriptions to a retail pharmacy rather than filling at an expensive immediate care Vet, that I would rather have paper prescriptions and I was only informed prior to payment of one medication, not 3. I paid for one medication that cost $57 that I agreed to, one that cost $40 that I already had at home and a third that cost $40 that would have cost less than $3 at a retail pharmacy. When I called to question why I was not informed prior to payment when I asked on the phone prior to payment, I was told that because my pet sitter was acting as my agent because I was out of town that it was her responsibility to give me the estimate. Even though I asked prior to payment of what medications were being sent home. Instead of making a concession to refund me for the two medications that I was not informed about prior to payment when I specifically asked-I was told that they couldn't be refunded. Not a good business practice to blame the pet sitter of failure to deliver an estimate prior to payment. read more

Was really impressed with the care my cat received today. The vet tech and veterinarian were great. Dr. Cederberg explained everything and was very helpful! read more