Stopped in for a state inspection like the website states they do and their yelp suite says they…read moredo. Only 1 of 3 bays open. After waiting 30 minutes for the cars in front of us to have their services completed, I pulled into the bay. After being told to pop my hood, I explained I wanted to have my car inspected, this is when I was informed they do not do this here, I needed to go somewhere else.

When I went to them I had a notification that I needed the oil changed. I drove and they were in…read moreoffice, and had to hunk the horn to get their attention. Well, the young technician was young and new although he was pleasant enough. He didn't know how to reset the car to reset the notification, lucky the manager came in with his lunch in hand and very rude reached inside the car to reset the systems while telling his tech "can't you do anything without me?". I said nothing. I saw the other technician checking the air filter but he had also a bad attitude (I guess copying manager's disposition). Was not very impressed and I felt intimidating. Sure enough when I drove away I looked at the dashboard and engine light was on, which was not there before. I turned around and ask to speak to the manager which was told he was busy with his lunch and could not come out. I explained the problem and when he came back his manager told for me to take the car to Autozone for a diagnostic. I ask can you just look under the hood maybe something was not connected properly, I left. Went to Autozone for a diagnosis (have report to prove it) and sure enough, they had disconnected an air sensor when they were checking the air filter and not reconnected which cause for the engine light to come off. Lucky I did not drive the car far enough to cause engine damage. Had they had looked under the hood perhaps they would have realize their error. Customer Service was awful and the technician looked way too young and without experience or concerns. I guess I should had let my husband take the car to get the oil change and they would have treated him better. I contacted headquarters and never heard back from them . I have always had great service at the usual Take 5 location, but this one was closer and newer location and expected the same level of service, but wrong!

I recently went to this location for an oil change. I was told that it should only take 15…read moreminutes. After a considerable amount of time, they still hadn't finished the oil change. In the course of changing the oil, they stripped out my drain plug.

The most horrible service they didn't attach the skid plate back to my car when I went back and…read moreasked for the manager the manager wouldn't come out and talk to me as well as the manager saiid he was not going to entertain this issue at all. I am so disappointed in the service. My 3 year old granddaughter was in the car when we heard the horrible noise coming from the bottom of my car. I have been trying to get ahold of corporate or the owners. I just can't believe I didn't even get a apology or anything they did attach it and that was it. Never never go there.

I do love coming here, it's close to home and they are usually really quick and do a great job. I…read morealways get taken care of with whatever needs I have. They are a little bit more on the pricey side but you are in and out quickly. They do always send coupons too though so that's a plus!

HEADS UP! Those coupons you're seeing on the Valvoline site for this place might NOT be honored at…read moreall. They should just take them off the site if they didn't want anyone using them. It all seems straight-forward until they tell you "no, sorry", and that's that. Last year, it would've been five stars for the state inspection I did here: it was very fast and they honored the inspection coupon on their local website - two of the things that made me come back a second time. However this time, it was a bit slower, and when it came time to pay for it, they didn't honor that same coupon (with an updated expiration date). Didn't even try to enter it in or ask a manager how to do it or anything.

Came in to get two new tires. I used this location when it was NTB and it was a good experience…read more The person at the counter helped me to order them. They came in the next morning, which is why I'm giving two stars. When I went to pick up my vehicle there was an older tire on the rear(this is not industry standard, new tires always go on the rear). After asking the counter why? They said we talked about replacing the front tires, but even after paying for a balance and rotation of the tires, just replacing took place. He said I didn't ask for the good tires to be on the back. If the employees working at a tire/mechanic shop do not know a basic industry standards, I wouldn't trust them to do anything else more critical with my vehicles.

My daughter took her car to the Alvin location for an oil change and tire rotation. They did the…read moreoil change, but refused to rotate her tires because "she needed new ones". I measured the tread when I got home and there was 5/32" tread left on all four. Get close to time, but not grounds to not rotate them. While measuring the tread, I noticed the oil leak. Thinking they had left the plug or filter loose, I got under the car and discovered the plug was tight. I tried to back it off and discovered they had cross threaded the plug and tried putting some kind of sealant. I told her to take it back, but didn't mention what I knew about the plug. She took it back and they "fixed it". The third time, I went with her and the service guy said it just needed a new crush washer and it was good to go. "What about the cross threaded plug?" The response was silence and kind of a stupid look. "No, it wasn't cross threaded." Bullshit! Ended up having a new oil pan put on eating the cost. Easy to see why Discount Tire is mopping the floor with NTB. Never again.

I've been there twice, the first time I went for an oil change and the it was raining so I pulled…read moreinto the bay and got out, the employee told me I wasn't supposed to pull into the bay and I broke their chain. When I told him I waited until I was inside to get out of the car because it was raining he told me I "wouldn't melt" The second time I went for tires, I ordered the tires ahead of time from Walmart.com and I had them shipped directly to Walmart. That seemed to confuse everyone working there and it took them hours to find my tires. Then when they were done they billed me $80 for not getting the tires from Walmart tire center even though I got them from their website...

I've always gone here, and there is always a wait - whether they have customers or not; whether…read moreyour replacing tires or a battery - they want you to walk their store. I've attempted, on several occasions, to have them patch a leaky tire - and they have never attempted always stating an excuse. Road hazard was not honored because I drove on a tire from the left lane to the feeder on the right. Battery information could not be accessed between stores. The tire that I find on the internet has never been available when I arrive - coincidentally always the next higher priced tire. I'd gone here for years simply because I though it was the cheapest, quickest place (most importantly cheapest). Finally, out of complete frustration, I tried NTB across the street - and found that I no longer had a need to use the walmart service department . At NTB I got better service from a more knowledgeable staff at a better price... and when they patched the same tire that walmart refused to patch, it lasted another 5000 or so miles.

Highly recommend Grease Monkey in Friendswood. Found them to be honest and reasonably priced. In…read moreaddition to oil changes they do batteries and a/c work. Ask for Dom. He's the manager.

They kept me informed each step of the way. Oil change, State Inspection and two filters changed…read more Great customer service!!!