Agency always takes the time to provide the best service and rates - Many thanks Markus and team!read more

I needed insurance for a home and they wanted to charge me $100 just so I can give them my…read morebusiness. Ridiculous.

I was helped by Luis and I was able to get 2 different auto insurance policies and a renters…read moreinsurance for a really good price. He was very helpful and understanding, answered all the questions I had.

Such a amazing team, very helpful with my needs, best State Farm's location by far. I have always…read morehad bad luck finding a good insurance office that puts their customers needs first. But this office was very welcoming and informative about the policies I was looking for.

We used this company for our insurance on our new home. They said the best rate and insurance was…read morewith travelers Insurance. We trusted them and went with travelers. I decided to do some more searching on my own and found statefarm to be cheaper and have more coverage. We changed coverage to statefarm. The statefarm agent asked them to cancel our service. Linda Sexton told him that we planned to make many claims and advise him against insuring us and they did not cancel our travelers insurance. We ended up on the phone for hours trying to cancel this service because they did not cancel it. Beware they are deceitful and liars and I have the bills and emails and everything to prove it.

Bottom line Katlyn is competent and will get the job done right and in a timely manner. I was in…read morethe process of moving, purchasing a home and splitting house holds on the other side of the state. I filled in Katlyn's questionnaire and received a follow up call the next day. She asked questions to understand my situation and what I needed. What separates her from the other brokers is she offers advice to help you make a good choice and think about scenarios you may fail to consider. I also liked that the suite of providers she works with are reputable versus some brokers who may get you lower quotes but with companies that have poor consumer reports when that time comes to put in a claim. I trust her with my future needs because of my experience with her customer service. 1. Listens well 2.Offers solutions not just barriers 3.Proactively follows up 4. Plugs in well with your home buying team Did I mention she is pleasant to talk to as well! Save yourself the stress, stop searching and call. She'll help you keep Murphy at bay.

I just had the best experience talking to Patrick about my car insurance. I had been paying…read morewaaaaaay too much with Geico and needed to save some money. He took the time to look into every aspect of my policy and even suggested some other ways to save that Geico didn't have. He was knowledgeable, friendly, got the information in a timely manner and knew how to navigate system to work best for me. I'm so happy to make the change and work with this particular agent.

BAIT AND SWITCH. John misrepresented the monthly cost on several occasions. He continued to try and…read moreupsell me a health plan before he can explain why my policy cost kept changing. I told him on several occasions, I don't care for it but said get it for a discount with my auto. A health plan discount, drive safe, and defensive driving discounts were added and then removed without notice. Defensive driving passing document submitted but didn't qualify for discount as it was not a certificate which was not disclosed to me. After numerous calls and an office visit he still had no idea what my monthly costs were and kept saying the discounts will be added in a few days. I fully disclosed any and all At Fault accidents several times before starting coverage. Requested to cancel any and all policies set up at this office and after they confirmed through text, I continued to get billed for the bundled health plan. To this day I have an outstanding balance for the health plan and the difference of auto insurance. I had the policy for 2 months and was billed for a 3rd month, which I canceled before the 3rd billing cycle with confirmation texts from their office. Original quote, first, and second month I paid was $335.94 to a third month $498.31 where I never had insurance as I canceled before the 19th. Communicate with underwriting before changing the price 2 billing cycles later then tell me I owe the difference for month 1 and 2. As you can see the screenshot I was also charged back pay for the health plan which I didn't need nor receive the bundled discount as John said I would.

Mike Alexander Jr., owner of ABM, is a business associate of mine. I highly recommend him and the…read moreteam at ABM Insurance. He has managed all my commercial insurance and employee insurance for over 10 years. You can trust him with any insurance claim advice. He is always available during natural disasters and accidents.

Misty helped me shop for new insurance policies for both home and auto and she was able to find…read morebetter coverage for less! I thought I had good coverage but figured I would see if they could help me save money. I'm glad I did, the process was very easy, after she was done all I had to do was make a few calls to my lender and my old insurance provider and that was it. Overall it was a Great experience and I will use them again next year to see if I still have the best insurance coverage for what I need.

I attended a seminar with Mrs. Boudreaux, who was one of the speakers. She was very professional…read moreand informative. I called Mrs. Boudreaux's office and the lady who answered the phone had excellent customer service. I was transferred to Dayo Awosika-Olimo. I explained to him the policies I needed and what I was looking for that would fit in my financial scope. Dayo ( I call him Mr. D.) went beyond what I expected. He gave me detailed reports and outlined the coverage I was requesting. All the premiums were lower, and I am very pleased with his professionalism, his patience, and he was very informative. He was upfront with details, and we reviewed the entire report. All of my questions were answered. As of today, I have referred this agent and State Farm to 8 of my friends. I was against a timeline, Mr. D, got it done. Thank you so much!!!

Overall I'm just so mad at this agency . We are currently paying 887$ FOR 3 cars suv rav4 2021 2014…read moreChevy Silverado 2018 Toyota Camry (all le and lt model) I first only had the rav 4 2021 I asked full coverage and even had 0$ deductible in case something happened to my windshield and it did I made the claim no problem , keep in mind when I added the 2 other cars i asked for everything to be the same tell me why I made a claim online due to the 2014 Chevy Silverado having hail damage on the windshield and now is 1k deductible. . This is a joke because Litterly this year I also had to take a loss with my house we pay insurance we ask for the best and once it comes down to getting repairs they don't respond they don't communicate they won't handle your case how it has to. Now I'm just so upset on how I'm almost paying 900$ and I still have to come out of pocket AGAIN . Worst insurance.(keep in mind each time it renews your insurance just goes up )

We've worked with Bill for the past few years and are appreciative of his quick response and action…read moreon our requests. He was able to explain the current wild market and expectation for the future that helped alleviate some concerns we had with our home and auto insurance. We appreciate not only his care and attention to our insurance needs but his knowledge of the market as a whole.

Not stellar customer service. When asked to be removed from their mailing list, as you could do…read morewith any service I was treated like I did something wrong to ask for it. People reach out for things all the time they change their mind about and when requesting to ask to not be called, emailed and texted about it they shouldn't be responded to like this. Happy I didn't go forward with this company if this is how they speak to people.

Great agency, I've always had horrible experiences when dealing with insurance but Pinnacle has…read moremake the process fast, friendly and most of all correct. They make sure I had exactly what I needed for our new home and answered any questions I've had in a timely manner.

Every time that I have contacted Aaron England, he has been very courteous, friendly and quick to…read morereturn all calls. I have been with Aaron since 2009 and one of the reasons I reached out for additional insurance from Pinnacle is because he has always been very helpful. Thanks Aaron!