Love the delivery service, smooth and easy. Texting and app easy to use. The cars have been perfectly clean.

We needed an extra car for a couple days, and the rental process was so easy and seamless! Priced competitively as well, I would definitely use them again read more

Kyte is usually cheaper than traditional car rentals, and the convenience of having the car delivered to my door can't be beat. It makes non-car ownership very easy in a city, as it's simple to get a car for out of town trips when needed. Surfers have always been friendly, and customer service responsive when I've needed it. read more

Kyte is the best! Generally cheaper than most rental agencies (assuming you carry your own insurance). Cars are new; delivered to where you are, and every delivery and pick up has been on-time. They will fill up the car at a neighborhood rate and don't charge administrative add-ons for bridge tolls, etc. read more

0 stars. Booked 6 weeks in advance. Had a reservation for 8:30 am to pick us up from Emeryville Train Station and we were to spend 24 hours in San Francisco for my girlfriend's birthday. I had an entire, minute by minute itinerary. Right as our train was pulling I to the station, I got a "refund" email from Kyte. No info, no reason, no nothing. Just a return type credit. I called and they said that my deposit was rejected (?) and that they emailed me earlier (like at 3am) to tell me, and that they sent a follow up email. Well, o got no emails, no phone calls, nada. But the refund email found its way I to my email box magically. I called and they said I have to rebook and it would take 3 hours. I asked if my reservation was "just" canceled" then they should have my car and driver ready to go still.? NOPE. O cooperation. No consideration. No empathy. No service. Just a big "f you, you need to rebook, f your time and itinerary and vacation plans." Horrible service, and apparently bad technology since they said my deposit was rejected (total BS) and that they sent me emails / notifications (none, not one, not even in my junk or spam folders. Zip. Zero.) why they canceled I will never know and I'll never care because I'll never let them screw my plans again. Took away a great full day from us that we'll never get back. Screw you guys, Kyte. You suck. read more

Great service. Price is very competitive and, when you factor in the unrivaled convenience of having the car brought to you and picked up from you at your door, why would you rent from anywhere else? read more

WORST RENTAL EXPERIENCE EVER. Please don't use! First of all, kyte does not have a fixed location for car rental. The method used is that the staff will drive the car to the agreed location at the agreed time for handover. So here comes the problems: 1. The location selection range is very small: only a few fixed cities can be selected. Taking the Bay Area as an example, it can only be selected in the city of SF, not even the SFO airport. When getting off the plane, you have to take a taxi to pick up the car within the range of SF . 2. The staff will only wait for 10 minutes at the agreed pick-up time, and leave immediately after that. The driver called me in advance and I confirmed that I would arrive to pick up the car. But I was 1 minute late at the time, and the car left immediately. I was speechless watching the rented vehicle drive away in front of me! 3. Customer service waits for more than 20 minutes on average. After I didn't get the car, I immediately sent a message to the customer service, called, and wanted the driver to return and deliver the car immediately. As a result, after waiting for a god-knows-how-long period of time, the big plot twist: when I finally got connected, the customer service said that I could only reschedule. The most recent reschedule was 3 hours later, and the reschedule fee was $25. I had to wait outside in the cold weather of SF for 3 hours and I was so furious and about to explode. 4. Ridiculous charge of fuel fees. When I returned the car with a full tank of gas, I was charged a gas fee of $47. However, during the entire process of renting the car, there's nowhere mentioning the rules for charging gas fees. 5. The entire car rental experience, whether it is the app or the website, is extremely poor. The UI is written like by a dog, which is very stupid, and the entire booking and schedule process is very unsmooth. Based on the above points, I suggest that friends who rent cars never use kyte! read more

Convenient and seamless rental experience! We don't often need a large vehicle but this was a fantastic option for transporting a large load and a larger group of people. The car was immaculate , the "surfer" was friendly, helpful and punctual. Will definitely use this service again for future needs. read more

Do NOT use this business!! Kept me waiting 55 mnutes to drop off my rental at Daly City BART. No one returned my calls for 45 minutes....I missed my flute home because of this shoddily run business!!! read more

Kyte - Car Rental Near Me

I think it was good for most parts.... Pleasant conversation but not streamlined. We got a dirty car, our surfer left someone else to give us the keys and she said she's not comfortable telling us her real name after she logged in my license etc... and then she goes like since I'm covering for someone else and the car is dirty, I don't want my name to be mentioned with the complaint. She was the one who noticed the condition of the car and she was mostly pleasant but it was all a very odd experience. I'm thinking may be something that'll be really convenient and affordable for the future and we liked how casual they were... but a bit crazy for a 5 star at this time. read more

Great price, a bit confusing to get to it if you are not used to the area, but it was just fine for me. I would rent from them again. read more

Dumbest rental car service ever. Saved $5 only to spend $10 on a train, to go wait for someone to personally drop off a car, who was 45 minutes late. read more

I cannot stress enough how much you should NOT use Kyte under any circumstances. I made a booking for an address in NEW YORK, NEW YORK which always means Manhattan. I was waiting and found it odd that the driver said he was 5 minutes away when he was still in Brooklyn. turns out he had driven to the same address in Brooklyn. I called customer service and they agreed the address said New York, New York but the driver had already canceled our reservation and they were unable to rebook for us. because you can't book day of due to no fault of my own I had to scramble to get a rental car the day of as I needed to leave that day. I had just had surgery and couldn't fly and needed my partner to help me move so this added stress was very unwelcome and I had to book it to the nearest airport and get a far more expensive rental car there. I saw with the most sincerity PLEASE do not use Kyte. They gave me a full refund only after I pushed back against my cancellation for being "late" and arriving to the "wrong location" but even that does not rectify the fact that I paid money and was left with no car and no way to travel. they did absolutely nothing to help me with my travel plans beyond giving me back my money because they had provided me with no service whatsoever. read more

This felt very much like a scam. I booked with ease and was very happy with the price. I was prompted by text to add my drivers license info which I completed right away. I scanned my DL and then took a picture of my face, which it automatically took the photo before I was ready, but I didn't really care as long as the photo would be sufficient. Instantly, my bank account app opened without me prompting at all. That was very odd and made me worried it was a scam. As soon as I exited out of my banking app and that ID scan screen, I instantly got notified that my reservation was cancelled. I did get refunded, but there was no way for me to keep my reservation. I called one of their numbers and it never even completed the call. I called another number and stayed on hold for a long time after deciding to use their online system. That experience was horrible and I've never experienced such bad customer service with no help. See the pictures to see how they "helped." I was not able to book anything through Kyte and they didn't help fix the problem. read more

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Living in San Francisco, having a car is more of a hassle than anything. I always use Kyte for any anticipated weekend trips or errands where I know I'll need transportation. What differentiates Kyte from other car rental services is really the delivery service, general flexibility, and customer service when using the app. All of my Kyte experiences have been very positive, with excellent customer service and really nice quality vehicles for whatever my need. It is a bit more expensive than other car rental services due to the delivery fees, but in terms of time-saving and quality of service, I definitely recommend it. read more

Unsanitized, dirty car upon delivery. Kyte misrepresents what they advertise when it comes to cleaning and sanitizing. They only gave a $40 refund. Extremely disappointed. read more

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The easiest and most affordable way to rent a car! I always receive great cars! Very clean! Surfers are very friendly when dropping off and picking up! Love the option to extend rentals! read more

Love using Kyte for car rental! Surfers who deliver rental cars are efficient, professional. Rental car deliver to and pickup from the location you want. You can not ask for better service than that. Kyte helps us to save time, hassle getting to the rental car in place and waiting in line. I will never use another rental car company again as long as I have Kyte. read more

Extremely abusive. I used to love this service, so easy and convenient. However the last time I used it they charged me $100 (!) for a cleaning fee for "excessive pet hair". I had my dogs in the car for literally ten minutes, and there was no excessive hair in the car for sure. I tried to reason with them and got nowhere, they claimed that the $100 were for the surfer's time to clean the car, well I got the charge 20 min after turning the car in, if 20 min of cleaning signify $100 cleaning fee, I don't know what to make of this. I am extremely disappointed with them and the response I got. I don't think I'll ever use them again. read more

This company is run by dishonest crooks. There's no other way to say it. The cost to rent the car I rented was listed as $45.99. As soon as I paid for the car with my bank card the price changed in a matter of a few minutes, it was now $49.99 per day. I took the car and already felt deceived. I needed the car for one extra day so I changed the return date by one day. The charge? $87 for one day. That's nearly double the stated rental cost per day. This is a dishonest way to do business, and is unacceptable. If this behavior doesn't fall under the category of "Lying", I don't know what does. The price changes constantly and finding a phone number to address this issue was next to impossible. I finally found a phone number on Yelp. I urge you to read the many other negative reviews if you think I have an ax to grind. It takes a lot before I'm motivated to write a negative review. My time is more valuable to me than that. Update: I changed the return date of the car to the original date. They've decided not to return the full amount to me, but instead grabbed an unearned $35.00. The extra day's cost nearly doubled the rental price! 2nd Update: After my aggressive complaints were finally heard, Kyte said they will refund my $87 in full if I return the car on the original return date. I said yes, that's OK. So far, they haven't refunded the $87. I've called my bank to have all charges reversed. If Kyte is willing to negotiate with me and charge me the $45.99 per day that I originally agreed to, and actually return the $87.00 the matter is resolved. Here's another really clear indicator that this company is really one to stay away from: Notice with the many one-star reviews, a woman named Emily responds. Notice that all of the responses are the same, they're automated. She writes each time: "Hi [name of person], we would love to know what went wrong and what are our areas of improvement. Feel free to email us to support@drivekyte.com please be sure to reference this code so we can connect your email to your review. Code: [code #]." In each case the person who wrote the one-star review is telling the company, and us, exactly what went wrong, these complaints are specific. Yet, in each case, "Emily" provides the exact same response. It appears that the response is read by a bot that is programmed not to deal with the specific complaint. 3rd Update: Kyte advertises that they charge for fuel if the car isn't returned full. Fair enough. BUT, they also say they charge the going rate (in San Francisco it's about $5.00 a gallon. Kyte charged me $6.00 a gallon. The receipt also fails to include how much fuel they added, which of course adds to my distrust. Kyte has what could have been a successful business model, the idea of having a car delivered and picked up is appealing. So appealing that I failed to read all of the negative Yelp reviews before ordering a rental car from them. I won't be doing business with Kyte in the future. The old adage, when it comes to Kyte, is unfortunately all too true: Buyer Beware... read more

Used Kyte for an overnight trip and it couldn't have been any easier. The "surfer" dropped off the brand new car (had 5k miles on it) on time. It was clean, unlike some other car services. (Won't mention any names...) The return was also incredibly easy. Didn't have to stop for gas and the car was picked up within 5 minutes of me returning to my home. I kept in contact with the gentlemen who was picking up the car, made it easy for both of us. If anyone is thinking of renting a car from anywhere....pick Kyte. It will be the only place I rent cars from now. read more

If all works perfect maybe you're good. But if the simplest thing goes wrong - my situation - there are no communications with anything but bots here. meaning, in my case I am into the 30th hours with no real response to my problem other than confusion and mixed message on the part of Kyte. call their phone number. no one answers. So Customer support - if that's important to you - is non existent. though the team of smiling executives on their web page believe they are trend setters. good luck with that. read more

If I could give 0 stars I would. I only rented a car for one day. The total was $226 and $12 to replace the gas I used. Everything went off with only one glitch. The first card I gave for the deposit got decline. I gave them a second card to use instead. A couple days after the car was returned I get a notification from the bank about possible fraudulent activity. What was charged to my card was two $300 charges not a hold for $300 and the rental fee, $226+gas. There were also two $500 charged for Ikea gift cards and something else. This card has had no new transactions for a year or more and a $0 balance. I took a look at the transactions for the declined card and kyte had charged $226 to that card as well. I can't say for sure the ikea charges was made by someone at kyte. Everyone would agree it's highly suspicious I contact customer service all I got from them was that their side shows is the amount of the bill $226. That's when they ended the conversation. No iterest in resolving the matter or an investigation. They didn't even ask for a copy of my transactions, nothing. I checked them out on the Better Business Bureau. They had 3 complaints all regarding fraudulent charges. I would not recommend this company to anyone. read more

I had the worst experience ever renting a car from Kyte. Their business model is horrible, they don't have contingency plans (when meeting you somewhere in a city to deliver your car - like in case your flight is delayed (they charge you a late fee) and they charge you for fuel if you don't refuel the vehicle, unlike some reviews I read. Most professional car rental companies at least talk to you when you pick up your vehicle. Instead, we got a rude, grumpy "surfer" (Kyte calls them this because they bring a scooter with them and get to whoever they're going after your drop off), without reminding you when your car is delivered to you. There is no justification for the amount of the fuel charge. More problems: My trip was for two days. I tried to book two days at about $31/day. I made a typographical error and only included the first day. When I saw my total of over $60+ I figured it was OK because it was two days at $31 per day. Then I looked at my reservation and corrected my error. Again, I saw a total of over $60, but thought it was okay since it was two days. So instead of being charged for two days for $60+, much cheaper than two single separate days, I was charged in that way (because they consider it an "add on".) No amount of explanation helped, their customer service is horrible, and they didn't make it right. In addition, our flight out of LAX to SFO was delayed, then the quick hop from SFO to Daily City on the BART took us about 45 minutes longer than they advertised. So they charged us a $25 late fee. This is the most horrible trip-ruining experience. I think they have a bunch of young kids running this company. They won't talk to me in person or help me in any way. In addition, I left my purse in the car. There was no one to inspect the car so avoid that. Anyway, that's on me. I got a text that they had my bag but I was already at the airport. So I told the fleet coordinator to use the cash in the bag for fuel charges. I asked them with my permission to open the bag. below is a picture that they sent. They kept the money and I never heard from them again. Priceline, Expedia, or whoever works with them, don't anymore, they don't deserve to be in business with this lack of organization, business plan, and customer service. So bad, I don't have words, and you would never guess it, but after all this, I could still go on, but my fingers are tired. Don't do business with Kyte. read more

Kyte - You can see the cash the middle of the photo. They kept it. I never head from them again. - Car Rental Near Me

I've never heard of a car rental service that drops off and picks up the car for you. Glad I found Kyte! They saved me nearly 2 hours and probably over $100 in time and money that I would have spent taking a Lyft to the airport to grab my rental. I am going to use them every time I ever need a rental car! read more

Best Rental Experience I've ever had. Total convenience, great car, App was easy and simple to use.

Do not rent from them! Days after the dropoff they sent me a picture of a "scratch" and decided to keep my $300 deposit... for a scratch that wasn't even caused by me! It's a scam, they make money by not refunding the deposit. Plus they charge extra if you are 5 min late. read more

Rented a car in Chicago. What a horrendous service; I would NEVER use them again and I would never recommend them. On pickup, I was not able to move the car delivery up to meet my changed itinerary. Then, it took me about half an hour after the scheduled delivery for customer service to even locate the driver. On the return, I initially moved my pick up time up a few hours to ensure that I would not miss my flight after the drop-off debacle. Then, I got stuck in some traffic and informed customer service that I was running late. It took at least 15-20 minutes for each response, and despite 3 times asking them to put me in touch with the "Kyte Surfer" aka Driver, they would not. I asked if they could let him know that we would be arriving at 3:10 and not 2:30. They said he could not wait 40 minutes. I asked to be rescheduled for 3:30, they would not. Turns out, the Surfer was running late too and we arrived about 10 minutes after he did. And they did not even tell him that we were running late or ask him if he would be willing to wait! Turns out, this is a pretty regular occurrence. They could not pay me to use this service again. read more

No direct number to contact surfer, customer service takes a very long time to respond to messages or answer phone, the app is faulty (changed my pick-up time to a different time), but when I checked the app the next day it defaulted back to its original pickup time. When we contacted the customer service (after being on hold for over an hour), they hung up on me. read more

Kyte is fast, affordable, and easy to use. It's my go-to service for when I need a car to get out of the city.

This is an update from Kytes entry of 11/4/21. They did NOT get in touch with me to try & "make things right". The real issue with this firm is they don't rely on the telephone for customer service. They rely on text & email (a flawed business model). Unfortunately, they DON'T rely on flite schedules or ask the client if they're flying into an airport, to wait until the client HAS ARRIVED before texting/emailing. They just cancel your contract without warning if they can't reach you by text or email, and yet may not respond to your for HOURS if you're trying to reach them, for example, to return the vehicle. If you want your vacation to be a great experience, bypass this temptation of a $300 savings over the competition! read more

I tried to be that guy who wanted to save a few dollars and it cost me twice as much! I say that to tell you to stay away from Kyte, they can't tell me why they can't validate my account when all my information is correct and up to date. The didn't confirm my trip for over a week and then cancelled it. Now that my trip is so close prices are a lot higher booking anywhere else. So don't trust them because the savings will cost you. read more

Very poor communication. The pickup and drop off staff are unreliable and late. They charge a premium for this service but definitely do not have it down. Customer service is very hard to get in touch with, and they are not interested in resolving their mistakes and shortcomings. Would NOT recommend based on my experience. read more

Love it from Demo day till now. Simply the best. Everything is always smooth, car is when and where it should be, they refuel it for you. Cars are in good condition. Pricing mostly unbeatable. read more

Kyte has been a great service - so helpful to have the pick up and drop off option and their app is very easy to use. The cars have been clean and in good condition each time. read more

It was a pleasure working with Kyte. The staff was very responsive, professional and accommodating. We had to make a delivery time and location change and Kyte staff made it easy! Kyte made our car rental experience stress free, especially since they delivery and pick up the car in a convenient location. The car was clean and reliable. We will use Kyte again!! read more

Kyte - Subaru Crosstrek-our rental car - Car Rental Near Me

Would give 0 star if possible. I rented through Kyte and the car they gave to me has a broken gas tank door. I didn't realize that the gas tank door couldn't pop open until I need to refill gas. I was on my way to catch a flight while driving Kyte but the gas tank door won't open. I called Kyte customer service but they neither want to send a driver to bring a replacement car to me nor they are willing to pay for my Uber to the airport. I end up need to take the car to a mechanic shop to get it fixed. Also I missed my flight because of this. I definitely don't recommend renting from Kyte read more

Probably the worst car rental experience my wife and I ever had. We rented a car in Portland because of the steep discount compared to other car rental companies. Apparently, while trying to reserve a car for our trip to Portland (about a month before our trip) on the Kyte website, I didn't complete all steps. The day before our trip, we received a text saying that we needed to verify our identity. That night, I went back on the Kyte website and sent a picture of my driver's license and a selfie as required. The website indicated that everything was good to go. The following evening, after arriving in Portland, while on the city bus going to the Kyte pickup location, we received another text saying that the pics I sent the day before were blurry and we needed to send them again - which we did, once we arrived at the pickup location. We waited at the Subway parking lot and no one from Kyte appeared with our car. After about 15 minutes, we texted Kyte and after another 10 or 15 minutes received a text that the photo on my drivers license was too blurry to verify my identity (as the driver) and that our reservation had been cancelled. I called Kyte and explained that we had reservations for accommodations about a 2 hour drive away (it was almost 6 pm by this time) and needed a car. The customer service rep said that there was nothing they could do because our reservation had already been cancelled. I asked to speak with a supervisor but was told that that was not possible. In the meantime, my wife had been texting with the company as well and was told that we had received an email the day before and another one on the day of our trip. Later, I checked my email and found that one from Kyte had arrived at 2:50 am the morning of our trip and another had arrived sometime later in the day - neither of which I had seen because we had been traveling all day from Southern California. The most annoying thing was that Kyte seemed totally unconcerned that we were stranded at night in a parking lot on a rainy day and determined that it was impossible to help us in any way - when we had done nothing wrong on our end. It seems that helping us would have been easy, for instance, having the person who was supposed to drop off the car verify our identity personally. We'll never do business with this company again. read more

Would not recommend if you are arriving to the SFO airport. Our flight was delayed. We were unable to contact Kyte in their 2 hour window as we were in the air. We landed and immediately tried to contact someone to see if our car would still be available, knowing we had to travel off property to retrieve it. Getting in contact with someone is a nightmare and near impossible. We also had to pay an additional $40 for train tickets (this should have been listed on their site). I would not have booked with Kyte knowing the additional cost and them having very spotty contact info or personnel for support issues. In total we spent an additional $55 out of pocket using kyte, making them a hard to use, unaffordable and extremely frustrating service. read more

Kyte is a magical service with an even more incredible support team. Big shoutout to Elaine and others who helped with my issue.