Long review, but potentially helpful for customers who are concerned about low-producing wells…read morebefore making a large investment! First I want to recognize the field crews. Everyone who came to our property was professional, friendly and explained what was happening. We truly appreciate the effort they put into trying to help us. Our concerns stem primarily from communication, transparency and expectations that were set during the sales process. When the project was sold to us, we were told there was approximately an 85% chance of hitting good water with a bucket well. We were previously using a pond well and despite explaining that we had recent bacteria testing showing no issues, the salesperson repeatedly expressed concern that our water could be harming our children and stated that he was "so concerned" that our situation would be treated like an emergency. Because of those conversations we felt a great deal of urgency to move forward and trusted that all available options and risks were being fully explained. We made it very clear that we needed adequate clean water for our family and wanted to realistically understand all of our options before making such a large investment. We asked multiple times and he was confident this well drilling would be successful. We were told they would first attempt a rotary well and that if that did not work, a bucket well would likely be successful. However, after the rotary well was drilled to 200 feet without finding water, we were immediately told that a bucket well was probably not a good option either. That completely contradicted what he had told us before moving forward. The bucket well was drilled but it has never produced enough water to meet our family's needs. We understand that no company can guarantee water quantity or quality and that drilling always involves risk. However, after reviewing nearby public well logs ourselves, it appears that low production was a much more realistic possibility than we were initially led to believe. We did not realize local well logs were public and after reviewing the area it seems clear there was never a strong possibility of hitting good water. Water storage options should have been discussed from the beginning. One of our biggest concerns involved communication regarding water quality. After the well was completed we believed the water was safe to use and were never informed that bacteria testing was still pending. We used the water, including for our son who has significant medical needs, only to learn nearly a week later that the water had tested positive for E. coli. That lack of communication was extremely concerning. At that point we were advised that an additional $1,800 UV treatment system was the best solution. We explained that we could not afford another major expense on top of the nearly $19k we had already invested. We were told not to worry and that they would "figure out the nickels and dimes after we get your water safe for your son." Based on that conversation we believed the additional cost would be manageable. In the end the discount offered was only $150, which was not what we understood from those discussions. We were also initially told the well was producing around 140 gallons per day. After experiencing sediment coming through our plumbing and requiring another drilling rig to return to the property, we reviewed our actual water usage data and the well appears to be producing closer to 30 gallons per day. As a result we have spent over $19k and still require weekly water deliveries with no storage. Looking back we wish additional options such as water storage solutions had been discussed more thoroughly from the beginning given the local well data. We recognize that drilling wells involves uncertainty and appreciate that C&J returned to address problems. However, the lack of transparency, inconsistent communication and expectations set during the sales process left us feeling that we invested a significant amount of money while still facing the same water challenges we were trying to solve.

Great, professional company for households with well water systems and/or water treatment!…read more I've had service with C&J a few times within the eight years I've lived in my house thus far. The house runs on a private well system. An iron filter system is a big water treatment component that was installed by C&J some time ago. Most recently, a new media tank was installed since the previous one was about 10 years old and likely nearing the end of its lifespan. The call was made and done a few days prior, scheduling was done easily, and the service/tank exchange was done with no issue. After the new media filter was in place, the technician, Jeff, was sure to run a cycle and stuck around for a few moments to ensure proper functioning. Like previous service calls, work was done promptly and within reasonable pricing. Highly recommended for homeowners with well water systems!

I discovered a pipe leak from my washing machine when my water bill was double the normal rate…read more Fortunately Jay was finishing up another job nearby and was at my house within an hour. He quickly replaced the pipe and was on his way. Would recommend Day by Day Plumbing!

I had a hose bib leaking outside behind my house. The Day by Day team showed up on time and…read moreresolved the issue quickly. The overall total for the service was way under what I saw online when looking up similar estimates. Really happy I found Day by Day and I will continue to use them moving forward.

Devon was exceptional. I'm saving their number in my phone because I'll never use anyone else…read moreagain. Before you get scammed by someone else give these guys a call and get your situation taken care of quickly and professionally.

Exceptional Drain Cleaning came out when we had a standing water emergency. Devon figured out why…read morewe had a blocked drain when no one else could. It was a unique problem and he persisted until it was fixed. Great service.

If you need your lift station fixed this is hands down the place to call. Braden showed up to our…read morehome the day we called. He was friendly, knowledgeable and gave us multiple options for repair. We had our grinder pump replaced and only took about a hour. Covalen Service Center is actually certified to do this kind of repair. My grinder pump was replaced with a more efficient model and Braden explained in detail about how the newer models are better designed. I would highly recommend this company if you need work done. 10 out of 10 In the photo is my old 2012 grinder pump

We called Covalen for our grinder pump issue that was limiting our family's use of showers,…read moretoilets, etc. The customer service was amazing! Even from the initial phone call to the end solution, we were handled with care and kindness. Special shoutout to Trey for his amazing work, awesome communication and professionalism. We also appreciate Rich and his hard work and teamwork. THANK YOU!!!

I gave this company around a grand for a sewer scope and jetting, less than a year later the entire…read moresewer line failed and was $25,000 to replace. Expensive mistake using them. Look elsewhere.

Ok. I am completely floored with the service I received with my main drain. Kels went above and…read morebeyond for me. They were here for about half an hour and fixed the problem with great care. All other companies can get lost. Honest and work done with pride. Will never use anyone else. Thank you

I've been in the construction industry for 50 years. You…read morecannot ask for more professional people. They followed up and did everything necessary to make sure the job was done right. I can't recommend these people enough. Jon B. Beasley Beasley Machine and Fabrication

we had one company out and they said the sewer line was collapsed and they couldn't do anything. We…read moredidn't trust it and we called these guys and they were quick professional and cleared it within a half hour only use this company in the future!! This is the best company we have used in the last 20 years!!

Casey from A-1 came out today to inspect and pump our septic tank. I called for the appointment…read moreonly 2 days ago, so they are prompt and accommodating. This is the third time we have used A-1's services (over 4 years and 2 properties). We are very impressed with their thorough, comprehensive, conscientious service. Casey was also very informative and reassured us that our tank was well taken care of but that he would have recognized any signs for concern if they had been present. A-1's prices are reasonable, too! And their receptionist/scheduler is friendly and answered any questions I had. We highly recommend this company.

Just had them out to pump my septic tank today. Helpful, friendly, and got the job done quickly. It…read morewas a challenge locating my buried septic lid at my 100 year old home, but A-1 used experience and know-how to find it and clean the tank. Pricing was great too. I'd highly recommend.

I've had the water system for many years. The past 2 years the quality of customer service has…read moredeteriorated. Today was the last straw. I attempted to schedule salt delivery June 15. It was scheduled for today, June 24. The delivery schedule was from 8 a.m. to 5p.m. A nine hour window for service. Text and calls went unanswered to get a time frame. At 4 pm I contracted with another company for future salt delivery. I don't know if the aqua systems sold, they grew too fast, what happened but it is disappointing. Clearly providing good customer service is no longer a priority. I do not recommend.

I had a whole-house filtration system put in 2023. It broke last week, I called Avon, and they said…read moremy system was out of warranty because it was a 2016 model. It was presented as new to me. Has anyone else had this issue? I have grounds for a consumer fraud claim under Indiana law. I will file a complaint with the Indiana Attorney General's Consumer Protection Division. I will also contact my attorney for misrepresentation and fraud. Franklin Electric assumed all liability when it purchased Aqua Systems.