Quality work and a fair price, and it was fixed sooner than I thought. Only complaint/concern is…read morethat the parking lot is a mess, but a good place to watch the local sheriff's department run a speed trap (they didn't get me, this time).

took me car here to have the transmission rebuilt they told me it would be about two weeks because…read moreof parts and they where very busy but to my surprize they called me with in a week and had my car fixed and at a great price compared to other transmission shop around augusta ga

This was supposed to be a two day fix and turned into a big mess!!! After calmly asking the owners…read morewife behind the counter about what's going on with my sons truck she started to get snappy with me and walked off from the counter. I had to step around the counter and look in her office and ask her if I could talk to someone about a time frame of the work that hadn't even started. The owner finally came up with a very aggressive additude. Now I understand that things happen all I wanted was a revised time frame to completion not to feel threatened. Now I will say that my son got his truck back finally and it ran good, but should not have had to go through such poor customer service!!!

Someone recommended them to me after I had difficulties finding a garage that could help me with a…read moretransmission fluid flush. When I was told by my usual mechanic to contact directly the manufacturer of the car, I called and they were asking for $200, and ATAC was only asking for $160. Not only did they do the job well, the owner also took the time to explain to me what they did. He also warned me that eventually I would need a new transmission. And once again, he took the time to show me a transmission and how it gets used, and explained the process of replacing it. He seriously spent over 40 minutes educating me. I will still get a second opinion on my transmission b/c it's expensive to change, but I overall had a very good experience with them. I would recommend them to anyone who has transmission problems. When the time comes to change my transmission, I will go back to this garage.

Absolutely our go-to auto shop in the area. They do a full check of the car with every oil change,…read moreand it's easy to make a reservation and get in. Recently I needed a quick tire patch; I waited at Discount Tire for 2 hours before I called Robbie's and they got me right in. They give me the price up front and their work is super quick. I will go here first always and would recommend to anyone.

Robbie team again does a great and honest work. Dropped off my vehicle here several times. This was…read morethe first mechanic to clean my engine. For along time. I thought grease and oil was suppose to be on the top of the engine cover. Johnny is a master mechanic and fixed my misfire issue and again with my coolant leak. Enough can't be said about this shop. Their honest on their work and texting to check to see if their service was done correctly. Stepping in before the holiday and seeing 12 clipboards (1 clipboard for every car) you can tell a service center by the amount of work that comes into the shop. Front desk Corey and Steven are hilarious and are a funny team to tell you the straight up truth. I will definitely be brining my car back there again for future car service.

ad transmission rebuilt - mechanic called me to see if clutch was going to be replace as well? i…read moreasked him what he thought 'it should be good, i don't think it needs to be replaced' i was still in shock over price estimate ,which ended up being incorrect. picked up car drove it back and forth to work had problems shifting gears. i took car back the next day, did not want to break forks in transmission again, they ended up having to replace clutch throw out bearing etc. and charged me another $340 in labor to remove transmission and replace clutch assy. ultimately it was my decision to not have clutch replaced in the first place, but you would think they would cut me a break on labor right? nope! do yourself a favor and go elsewhere. i forgot to mention i had car towed in april 2 and justy got car back may 12. i hope you have another car to drive while they work on it

I didn't end up needing service here like I initially thought I would, but none the less the staff…read morewas polite, understanding and communicative. If I ever needed transmission work in the future I would definitely be coming here first due to my first impressions with them.

Weeks replaced the transmission in my 2011 BMW. it drives like it's brand new now. and a very…read morereasonable price. Thank you John!!!

They explained up front what was needed, how long it would take and how much it would cost. My…read morequestions were answered and there were no surprises. There is a comfortable waiting area and the staff is great. This was my first visit, but I will be taking my cars here from now on

Service was excellent, needed AC fixed, scheduled it within a week, took it in in the morning, was…read moreable to pick up after work. Amazing service, honest, and kind. Other shops were charging 1.5x the amount, which was ridiculous to me. Beacon was upfront, honest, and quick getting back to my inquiry, even though they were busy. Highly recommend.

Ambience. A Service. A…read moreDiagnostic. A Price. A I needed to find a local mechanic shop for my j30 1993 infiniti. I took my car in at 12:00 and was DONE by 5;30! Find out its truly a Onr stop shop to care for your Car!!! They called me to diagnose and give cost. Before doing any work! Lota of friends and a personal mechanic referred me to use Butler! Well, overall after checking in today and going multiple issues with my Old car... they took me in without a schedule. Immediately at Noon. They ran diagnostics for problems I experienced but couldn't duplicate. It was $169 cost, but they waives coat as they couldn't duplicate the issues. Ended up getting all Tires changed, Oil change and new battery!!! $1048?!! Oh...and they have never seen a car with tires that lasted so long. Its 2024 and the last time I changed my tires was 2007!!!! ( I don't drive that much in my classic car)heh They're a great HONEST and fair company Concerning the care of your vehicle!!! I'm Hooked!!! I'm bringing back for future services!!! And they took my AAA or AaRp discount which maxed at $25. I was hoping 10% ! I'm a Fan!!!

I have reported this to BBB as well. WARNING: DO NOT GO TO THIS shop. I will never use any Butler…read moreAutomotive for anything EVER again. On 06/23/2026, I took my vehicle to Butler Automotive West, Inc. for diagnostic and repair services. I was charged $2,500 for the repair. Within the same hour of picking up my vehicle on 07/02/2026, it broke down again with the same issue that was supposed to have been fixed. When I contacted the shop to report the immediate failure, I was told it must have been something I did, even though the vehicle had barely been driven since leaving their shop. They refused to take responsibility for the failed repair or offer a reasonable explanation. I had to pay the tow service because I wanted it towed to my residence instead of being towed to Butler Automotive again. The business charged a substantial amount, did not fix the problem, and then suggested towing the vehicle back to their shop--potentially to charge additional fees. After paying $2,500, my car should not have broken down the same day. I paid nearly $200 for diagnostics alone; they did not even diagnose the issue properly. The tow man told me immediately that the alternator or the battery is the issue; it's the fuel injection system. I asked that it be checked when I gave them my car to fix, and they clearly ignored me and obviously didn't even do a diagnostic test, and their mechanics can't be smart. Butler Auto is A SCAM. Money-hungry liars. I cried to them, literally cried, begging them for help with the bill. I let them know my situation that I couldn't pay $2500 upfront, begged for in-house financing, and they refused to help in any way. Desired Resolution: A full refund of $2,500 for ineffective repair services. A written explanation of the diagnostic and repair process. Accountability for the immediate breakdown following service.