This facility always over books or they double book, they're always screwing up the appointments,…read moreand then blame you for the mix up! The service on the car was fine; it's the people that are responsible for booking appointments that are incompetent. I'll take my business somewhere else from now.

Just don't . Started off nice . Then turned bad when they were called out for trying to upsell an…read moreitem that Toyota offers for free . Then got upset after we didn't rush buy a "deal" . Wouldn't recommend

Took my car in for minor damage, left with more damage done to my car then to begin with, and a…read morehalf ass fix to the beginning damage. They also put hundreds of miles onto my car and conveniently didn't record the miles till a week after drop off. I have also noticed the license plate was bent to put my back bumper on and car also has codes coming up for areas of the car that weren't even to be touch

Absolutely horrible service took my car in for inspection sticker and they tried to say that there…read morewas a laundry list of fixes that turned out to be a lie don't trust these guys they are dishonest crooks

Loved the entire experience from beginning to end! Very friendly and not pushy. Came to the…read moredealership expecting I could only afford a small vehicle, left the dealership with the 2016 Hyundai Sonata and still under my budget, practically new and low on the mileage. Loved my sales lady Erika. I had to go back because of confusion on my part and they quickly fixed it.I will definitely recommend this place to all my friends, and come back your way way down the road when I need a new vehicle.

Jonathan really did his best to accommodate our priorities for our daughter's vehicle purchase.read more

Electrical issues since purchase on my certified pre-owned Subaru Outback…read more I was out of town and heard a ticking sound plus it was running rough on cruise control. My car was kept all day, but the mileage wasn't "documented" on the inspection. The next day it locked up. Devon came and concluded it was the battery. My car was checked in and out within 24 hours. I was inconvenienced 2 days and ignored when I complained about it. I've bought 2 cars from them. I wouldn't recommend purchasing a Subaru serviced at this location. They're creative with paperwork and "rules". Yes they're upset when held accountable. Not about the customer, It's about the bottom line. Annnnnddddd, I'm not your typical Subaru customer

Horrible to deal with do They do not support what they sell…read more I've been a repeat customer for ten years To just be let down

So I got a job here on Jan 6 2016. I was excited since it's a job n anyone should b excited when u…read morebeat out the other candidates. Yes I knew going in it was. Commission only Job which made me work at my best. I was shocked as anyone would b since its in a two story old house. But I didn't let looks deter me away. U could say I was an Internet salesperson. I had to advertise on various groups in different counties on fbook but not in the counties that the other girl did(ex. Putnam, Kanawha). I heard a guy did drive 8hrs one time and didn't even buy the car. So I was hoping that I could reach ppl in the outer counties. But I was met with some hate such as why r u advertising here? But that was in Morgantown and in Berkeley county. So the northern panhandle didn't have any leads for me. The job started as me going up there one day for about two hours and the lady showing me what to say. So when I got home I went to advertising away and writing down everyone I talked to. I did maybe 3 apps a say but I bumped all my groups and worked all day. Some ppl said I was on the phone or iPad too much lol. So they're closed maybe sun n tues I know at least tues. The job on advertising was easy but anytime I'd ask the lazy about a vehicle she said they had problems so it was tough cause ppl ain't going to put in an app if there's not a car they don't want. I even asked for. List of cars that I could sell since that happened a lot. I was also told not to blast the new vehicles that I saw on the fbook page because they hadn't been inspected yet but u could clearly see on the fbook page just not the website and ppl were asking on the fbook page about those cars. On Jan 13 I was called up there and told I was let go because I wasn't getting enough apps in like 15 a day. Well I had no idea I had a quota n also I had only worked a week. I just started. I was disappointed and mad because of it. But it is what it is. Ppl kept asking me about there apps and I told the,what happened . One guy said he out in an app and told his friends too. I did see where his friends commented on my post. He then said something about fraud or scam and thought he should call the irs because they had his info. I never told him to do anything like that but idk if he did. I had to delete so many groups and posts and messages it was time consuming and made me angry at what happened. Idk if I would recommend this place or not. My first car was new and the I used fbook to buy them.

buyer beware we bought a car from them lil over a year ago all was good till we took the car in to…read moresee if an ac issue was coverd by our warrenty and their mechanic messed the car up long story short after a month of having our car and threats of a lawyer and calling the better busness bureo and fighing with rob the owner they took our car to a differant place that did fix it he refused to take care of bill and pretty much said f u to us and never took responceability for what his shop did dont want to even give a star but had too

2023 2500HD diesel was in "limp" mode; even though the diesel mechanic went home, Calib told me to…read morebring it in (since we were traveling for holidays ; already 5 hours in and 5 hours to go;).. The team fixed the truck (which was under warranty, but the whole time allowed out 2 dogs inside with us while it was cold. the whole staff was very thoughtful and took care of us during a very stressful time. we would travel from our house to trade in or trade up on our new vehicles because of their above and beyond service. Thank you staff, calib and Joe Holland.

July 19 2025 I bought a 45000 chevy duramax diesel 1500 Z71. It has been broke down and in the shop…read morenow for the third time. I am a travel nurse and they have cost me 1000's of dollars with me missing work and I had to pay for a rental out of my pocket. They called me every day wanting me to buy this truck and I wondered why the first owner hand picked this truck and paid 64000 for it to trade it in at 32000 miles. I am very unhappy with my whole buying experience now with this place and I am looking into a lawyer because I shouldn't be without a vehicle this many times as I have with in the first 90 days of my purchase. Can anyone help with what I should do next.

From my very first contact with the body shop, my vehicle repair needs were addressed in a very…read moreprofessional manner. The estimate was prepared within 15 minutes. Their staff contacted my Insurance Company and within an hour I was told by the Royal body shop staff of my final estimate. A repair date was established and my vehicle was ready to go as promised. My vehicle was washed and cleaned inside and out, all of which was not expected. If I would ever need to use Royal's body shop again, I would not hesitate to do so. I would also recommend their services to all my friends and acquaintances.

So I know this is true Kia location, but I purchased a Jeep grand Cherokee from the Chrysler…read morebuilding right beside this one and the sales team was really really nice The service department on the other hand is entirely different animal. They are rude, condescending and dismissive.

Shopping for a new Kia and just left the show room at Dutch Miller Kia in South Charleston WV. …read more Two men were off in the corner, each on their cell phone, both looked to be scanning or texting. The men made on eye contact of acknowledged my presents! After 6 minutes a third person came in and asked if I needed help. After a brief engagement he did not seem interested in assisting me and had few answers to my questions. HOW DOES DUTCH MILLER KIA SALE CARS?