Very disappointed in the fact that they were called due to tank running out of oil. They ended up…read morecharging $901 dollars they put in a pressure relief valve that retails for around $60 tops and takes 5 minutes to put in charged $205. Also installed pressure tank $241. Charged $150 to show up and $239 to do what was the only thing needed a filter, screen, and nozzle. After the boiler immediately stopped running they called the usual boiler professional who was familiar with system who had to redo the yearly maintenance they had done and stated there was no need for relief valve or pressure tank. The person renting is a single mother with 3 young kids who would sign off on anything they recommended. The company would not budge an inch on their over inflated bill. I would never recommend this company!

Continued Saga with E&V Energy. As previously mentioned, E&V charged us $600,00 to install a…read morethermostat. After the thermostat was installed, it still did not operate correctly. I called E&V to tell them the thermostat they installed 30 days ago was not working properly, and I was told by the service department and the overall manager that the owner BANNED us from service due to me sending a letter to the Attorney General asking for help due to the overprice of $600.00 to install the thermostat. We had another HVAC Company come and check the thermostat. The thermostat was bad, due to the E&V Technician wiring the thermostat wrong, and improperly rearranged the wiring from the thermostat at the furnace. I called E&V back to tell them what the problem was. Again, they said we were banned from service and assistance. Once again I submitted an update to the Attorney General asking for assistance in getting a refund. By the way, the HVAC Company only charged us only $179.00 for installing the new thermostat and fix the wiring at the furnace.

Matt is the epitome of a professional, no-nonsense, "get-it-done" guy. Just the kind you want to…read morehelp you out. I purchased a heating propane stove online and had it delivered. I had two other guys come and try to get it working. No dice. I called Matt and he first came to my home to figure out what was wrong, then came back a 2nd time and fixed in less than 45 minutes. He is so knowledgeable and does his job with integrity. Now, I have Matt on speed-dial. He's friendly, even-tempered, does the homework, and gets it done. I highly recommend Matt.

Poor communication. Can't rate his work. Never responded to line things up. Came highly…read morerated..left highly disappointed.

First of all, regretfully, I hardly ever do reviews. With that said, this was by far the best…read moreplumbing experience I have had since living in Northern NY. I requested an estimate on Friday morning. Jordan reached out really quickly, and said he could come look at 4pm that day. I had a quote Saturday morning and by that afternoon we had agreed on a time on Monday to fix it. Saturday night he reached out and said he could come at 9am on Sunday to fix my hot water tank. Even better! He showed up on time (which is rare now-a-days) and got right to work. Upon inspection of the new tank he noticed a dent, which he did not like. He drove all the way back to Watertown to exchange it and being a new one back. They were still done before noon. I now have a new go to for my plumbing and heating. Thank you for the great experience. I couldn't recommend them more I should also mention, Jordan was the only one to respond to me, and I called 3 others. I am glad I finally found someone reliable on this area.

Called and made arrangements for the owner to stop by and canceled at the last minute tried…read morerescheduling but the owner said he would let me know when he could come but unfortunately never heard back from him

I have done business with them in the past and had no problem. I called them to come out for a…read moreleaking water heater and was not informed there was a fee for the technician to simply come to my house. Technician came out and looked at the water heater, told me there were other issues to fix before he would do anything with the water heater and left. Total time in my house was less than 5 minutes and he never even touched the water heater or mentioned a bill or asked for payment. 14 days later I get a bill for $70 in the mail and when I called the owner was belligerent and informed me that nothing was for free. I explained I expect to pay when something is actually done (ie. he starts the job and can't complete etc.) or if informed up front that there is a service call fee. I pointed out that the website states they give free estimates before any work is done. Owner told me that it doesn't apply in my case and he will just send me to collection if I refuse to pay. I continued to try and explain my case and he hung up on me because he was busy and didn't have time to deal with me. I will not be using them again and I would caution anyone else to not use them because there are other options in the area. Derouin's is not that special contrary to what the owner might think.

Their work is actually pretty good it seems, used them 3 times and they were in and out and fixed…read moremy problems. However I don't trust them. My water heater and boiler are around 2 years old and i've NEVER had problems with them. I hire De Rouins to do an annual inspection on my boiler, next week the blower goes out. Have them come fix it for a large price tag, the next DAY my water heater goes out. Call me paraniod, but that's just too coincidental. I should have supervised them to make sure they weren't damaging my stuff.

They came to fix a pipe in the ceiling about 10 min after they left the pipe broke and water was…read morepouring out yet again out of the ceiling. My Landlord's guy had to race back to the house and found all they did was put it in and never sealed it in nothing they just set it on there.

Poor business practices and ethics, techs are unprofessional and didn't preform work that was…read morerequested . They hung out and claimed to do a repair when they were hired for a clean and tune , furnace was working before they arrived and they claimed it wasn't and that they did a repair , never cleaned or tuned and charged for their time for doing nothing

They are a ripoff. They charged me $113 to turn my spiket on and turn on the water in the basement…read moreand add a small cap to my plumbing. He was only at my house for about half an hour. I would never use them again.

Quick and professional service, a guy who really wants to do a good job and has the years of…read moreexperience to back it up. He got to use in a very reasonable time, and did an excellent job and had our shower back up and running with lots of extra information concerning our hard water. Very highly recommended.

No one wants to hear that they have to replace their furnace. Especially this time of year. FC was…read morereferred to me by a friend. I called Jerimiah ( the owner) and he responded within a half hour. He was on-site the next day and did a thorough assessment of my furnace and duct work. It wasn't good. The old furnace and duct work were not installed correctly- shoddy. Jerimiah and his crew came out the next week and installed the correct size furnace, corrected duct work and vent work to run efficiently. They were done in a day and did not cut corners. Jerimiah was honest, fair, reliable and a wealth of information. He has followed up with me since the install and has been there for me. Great experience- I would highly recommend FC - honest, reliable, fair, timely

I debated on whether or not to respond to this business owner. Some of his statements are…read morecompletely false. I had absolutely no idea our unit wasn't purchased from his business, but on the "marketplace". I don't know what that is. I never once went to his home and picked up the unit. I signed a contract, we had a date for the install, he came on the date - bringing the unit with him, and installed it. We shut it down for the winter and when we started it back up the following spring, it would only blow out warm air. Jim did come down to our home in June of that year with a temporary fix. He had to order a part , said it would be in quickly, and would be back to fix it. We never heard back so I messaged him several times. I was told he was working on a huge job and couldn't get to it just then. I waited a while and messaged him again. I was then told his family had suffered the devastating effects from the hurricane last year and he was helping them. I still have the messages I replied to him with stating my concern for them and to take care of his family. This spring rolls along and I messaged and called him with no reply. It wasn't until I placed this negative review on yelp that he finally came and fixed it. At no cost. Of course it's at no cost. He told us last year it was covered under warranty. Would not recommend.

Our central air quit last fall, so I found A-1 on the computer and their technician/owner (Jim…read moreFairbanks) ask me a few questions, and then came out the next day and had already figured it what was wrong and had the part on hand, fixed it in a matter of a few minutes, turned the central air on and it worked great,