We were very happy with the work they did on our carpets! On time and very professional. And, they did a fantastic job getting our carpets clean. Highly Recommend this company! read more

I wish I had read the reviews on this company before I hired them to clean my duct work. On their first visit, they were in and out in a little over an hour which seemed fast considering I was told the duct work in my two story house would take at least two hours to clean. They left four return air vents on the floor and didn't even clean five of the upstairs return vents & ducts. I paid $65 to have a short strip of carpet cleaned on my upstairs hallway and it's still stained. I had to call three times over three days to have them come back and finish the job. The guys were nice enough but complete amateurs. They bent one return vent while reattaching it to the wall. I paid $500 to have this job done and I have no confidence that my duct work is actually clean. I would never recommend this company. Bummer. read more

I hired L&N for carpet and duct cleaning. The two men that showed up knew I had a webcam in my house and still pointed at my couch saying "not going to f'n move that". I returned home to see they left a vent out, two other vents had screws 1/4th the way in, and one was bent. When I called the company, I was told I'd get 10% off the next time I use them, which is a deal they have going on their FB page. Is it that hard to order uniforms for your employees and look professional? read more

I am selling my home and Gerald came out. What an amazing job. I have used on of the better known services... and there is NO comparison to L&N!! Carpets look like new. Gerald has educated himself in new types of fiber and carpet cleaning techniques. And it shows!! WELL DONE!!! read more

Great services with the newest equipment. They came on time and were very helpful. Had some carpet wrinkles and they stretched them and now my carpet looks great!!!! read more

I had my carpets done a few weeks ago to clean 3 rooms, two full sets of stairs, and a hallway (counted as 5 rooms and hall). In spite of other bad reviews I can give L&N a strong recommendation, if you have realistic expectations. Here are some thoughts: 1. The price was very competitive. The lowest among the 'major' cleaning services that advertise in local flyers. I called at least 3 to compare and went with the cheapest. 2. I've used at least two different professional services, borrowed my friends bissell carpet shampooer, and rented a push behind carpet cleaning unit from a vacuum store. In comparison, the results of L&N were better than one of the professional services, the borrowed cleaner, and the rented cleaners I've tried. 3. My carpets are 12 years old and have gone through 4 kids (ages 6 to 15), their neighborhood friends (our house is a hangout place), and at least a dozen dog pee accidents over the 12 years. You can imagine the cumulative effect, but its not in the budget to replace carpets yet, and we were hoping that this cleaning would give us hope that we could stick with this carpet another few years. Hope was given. 4. Based on what was said in (3) we also have realistic expectations. Not expecting like new carpets, but wanted them clean enough that they looked presentable. On the day of, they two man cleaning team called 30 minutes before arriving and arrived well within the 4 hour window we were scheduled for. They were very professional and were in and out in about a hour. When they left, the carpets looked great! 5. Wicking part 1: This is the issue. If you don't have pets or liquid spills, then most likely your carpets will have mostly surface dirt which can be dealt with in a number of cleaning methods. However, on older carpets, once a pet has an accident, the urine can soak into the carpet padding below and dries. When you use any 'steam' or liquid type cleaner, the moisture reactivates the dried urine/liquid. At first the carpets will look great when cleaned. But as the carpets dry, this drying process actually draws the urine/liquid back to the surface through a process known as wicking (it has to do with fluid dynamics through fibrous material, but trust me it happens). Soooo, a day or two later when the carpet is dry, it will have what look like new stains, and in some cases will actually look worse than before the carpets were cleaned. NOTE: This is clearly spelled out in the L&N paper work. However, L&N will return to retreat the wicked area if you call within 7 days. This is also in the paper work, but I would confirm over the phone. 6. Wicking part 2: After the initial treatment the carpet and stairs looked awesome. I put fans (box and ceiling) on the carpets as fast drying can help limit wicking (so I'm told). Sure enough, 24 hours later, there were noticeable big brown wicking spots ($%@!* dogs). I called L&N immediately and scheduled a 2nd visit, free of charge. I was cordial and offered to schedule the revisit at their convenience. They were appreciated and they were able to come 2 business days later. A different crew came by (as the original crew was scheduled elsewhere), they retreated the carpets (took 10-15 min) and after drying, the carpets look great! Not like new, but really, really nice. Much better than any other method used in the last 5 years. 7. Finally, while it took the two man crew 1 hour do do the original 5 rooms, which seems fast, given that there were two people, its really more like 1.5-2 man hours. Also, as pros, they work at least twice, if 3 to 4 times as fast as I could do it, as I know that doing the same space with the rental, it would take me 4 to 6 hours. Trust me, the math works out, and if you have realistic expectations, the value is good. read more

Be very careful with this company. They cleaned our duplex carpet. It had to be two stage cleaned which meant they had to clean it on both sides. They came out and gave us a quote we were happy with. They came out and cleaned it, presented us with the bill for the quoted amount and then presented us with another bill for relaying the carpet. They never said anything about another bill to relay the carpet and it was more than the cleaning. Will never use them again. read more

I discovered the L & N Carpet Cleaning business at the Lansing Home and Garden Show in March of 2019 hosted by the MSU Pavilion on the campus of Michigan State University. My duct work had not been cleaned for over10 years so I took them up on their special home and garden show discount. I arranged for them to come out and clean my duct work, dryer ventilation system, and a hallway carpet. They left four return air vents on the floor and didn't even clean five of the upstairs return vents & ducts. I paid $65 to have a short strip of carpet cleaned on my upstairs hallway and it's still stained. I had to call three times over three days to have them come back and finish the job. Because I was curious, I asked how they cleaned the 25 feet of four inch dryer exhaust tubing and was told that they do it from "the outside." The gentleman said his dad perfected the technique because it helps them avoid having to move the clothes dryer inside the house. I wanted my dryer exhaust system cleaned because my dryer was not drying my clothes in the normal amount of time. Even after L&N cleaned the exhaust tubing, the problem continued to get worse and worse over time. Because I had my dryer vent tubing cleaned by L&N, I thought my dryer was the problem so I resorted to using my dryer in the basement. After 9 months of blaming my dryer and doing laundry in the basement, I remembered that the L & M Carpet Cleaning gentleman told me that they cleaned my dryer vent from the "outside."  My dryer ventilation tubing has three 90 degree bends and it occurred to me that it would be next to impossible to snake a cleaning device around three 90 degree elbows. So I took the tubing apart in the basement and found the source of my dryer problem. My dryer tubing was plugged with lint. It had never been cleaned and I paid extra for that service. Nine months after blaming a defective dryer, I discovered that L & N Carpet Cleaning never cleaned my dryer ventilation system but took my money anyway. Now I'm being told that I have no redress because it's been nine months since they were at my house. However, I assumed all along that the vent tubing was actually cleaned by L & N Carpet Cleaning and was, therefore, not the problem with my clothes not getting dry. I mistakenly blamed my dryer. L & N Carpet Cleaning is a dishonest, incompetent business enterprise with nointegrity. I do not recommend this company and would caution anyone hiring them to be on site and watch what they do to ensure they are doing the job you paid for. read more

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This is a chintzy outfit. I would agree wholeheartedly with "Tami V," and I'm sorry I didn't take her review more seriously. NO ONE explained that there would be a $6 "service charge" for using a credit card, otherwise i would have looked elsewhere. Thought I would give a local company my business, but rest assured their helpers are not the brightest nor friendliest; the job they did on my carpet (after complaining about the age, wear, etc.) was mediocre at best. The receptionist who answered the phone when I called to complain about a service charge for using credit card (WAS NOT TOLD until after I pulled out credit card -- I do not like to be "nickeled and dimed" when I do business. IMHO, I would look to another carpet cleaning company. They did nothing but complain about "spots" or that I used a store-brand spot cleaner and there was "soap" in my carpet. Again, I would NOT use them, I'll stick with Stanley Steamer or Service Master or another local company but NOT L & N. They can take their coupons and magnet and keep them! read more

I had Tom & Jerry come out to stretch my carpets. They did an amazing job. I also called L&N the same day to see if they could come clean my carpets, since the furniture was already moved. They were able to come out a couple of hours later. This is a great company. Tom & Jerry were very fast and personable and so were the two guys who came out and cleaned my carpets. Now I am ready for my open house on Saturday! Thanks L&N & Tom & Jerry. read more

Although the cleaners were courteous, they set furniture back on rug that was still wet; causing stain transfers to rug. They did a service call to address it but , of course, they didn't come out. I can't believe I paid just under $200, no courtesy call to see if stains came out and no price adjustment. read more

I have L&N out every year their workers are always very pleasant to work with, and my carpet looks great!

they gave reasonable price on phone when they got there said we have a special on prep cleaner if you really want your carpet clean $20.00 per room I declined guess what I did not get my carpet really clean l&n oak park drive g r mich look elsewere!!!!!!!!!!!!!!!! read more

This morning we had L & N come and clean our carpets.. The technician that came to our house, John, was very professional and polite.. He thoroughly explained everything to me and my carpets look great.. They are lucky to have John as a technician as he is a great representative for their company..Will definitely use L & N again when needed.. read more

Most unprofessional carpet and duct cleaning company I've ever used, stood me up twice and then when they did finally show up lets just say I highly doubt they do background checks or drug testing, extremely incompetent, you do not want these people in your home, STAY AWAY !! From this company. read more