We had our ducts cleaned and a day or two after the walls, floors and doors was coated with black soot. Gerald came out and tried to clean it but most all of it didn't come off. We need to paint the walls now to get rid of it. read more

Grant from L & N Carpet Cleaning did an amazing job! My dog is potty trained but when she's alone, she sometimes leaves a nervous pee spot. After a couple weeks of these, my nice new white carpet needed some TLC. Grant was actually early but he was ok with waiting til our original 3pm schedule because I was driving back from Detroit. He explained the process thoroughly, suggested the $125 Stage 2 add on for pet urine, which I happily accepted, then moved my couch and table, and got to work! He was done in about an hour. Carpet looks brand new, smells amazing and doesn't have a single yellow spot! HIGHLY RECOMMEND!! 5 STARS read more

L & N Carpet Cleaning - Clean carpet - Carpet Cleaning Near Me - Grand Rapids, Michigan

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I scheduled L&N based off of a coupon and didn't check reviews... bad move on my part. The two individuals who cleaned my ducts were friendly however did not pre-call or explain what they were going to do. They never sealed my door so the whole time they worked the front door was wide open and I had to shut my dog in the office. I live in a 92 year old house with original hardwoods and they were letting the cording and suction systems slid across the stairs and rub against the trim. Also, if you're going to wear dirty shoes into someone's home they should be covered by booties. They did replace the vents but did not clean up any mess left around them. They also did not put back furniture they moved so I had to. I think these two were both nice, hardworking individuals but they do need more training. That's on the company, not them read more

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booked them for duct cleaning and carp cleaning. Decided to replace most carpeting so the size of the carpet cleaning part of the job decreased by about 75% yet the quote when from $534 to $559 (with coupon). I called their office to question this and the person was argumentative and I could not get a word in. I had no interest in arguing so I ended the call. bottom line, I will never ever do business with L&N again! Horrible experience! The kid that did the work was polite and did the job but the person in the office was terrible and their pricing was shady. Oh well, lesson learned, never again! read more

Based on scheduling, they could only come when we were not at home, which we thought was not going to be a problem. We left the door unlocked for them to do air duct cleaning for us. When my husband got home from work he noticed that the new molding we installed 8 months ago was ground into piles of sawdust around every corner in our house where it appears they dragged the hoses through the house without watching where they were going. He called the company to make them aware of the situation, and after having to negotiate, they waved the bill of the air duct cleaning and gave us 12 rooms of carpet cleaning to use within the year. HOWEVER, our whole main floor is all hardwood, what good that does us. Now we have to replace all of the molding in our living room and kitchen. read more

The carpet company we had lay carpet in the bedrooms, down the hallway to kitchen and dining started to show stretching. We paid L&N to stretch carpet in two rooms. One bedroom still had that stretch line in it and mind you it was three months later I called L&N and was told that it was too long ago. In my opinion, we wasted $99 to have the carpet stretched because it costed $99 a room to stretch it. I would give this company no stars if I could read more

I wish I had read the reviews on this company before I hired them to clean my duct work. On their first visit, they were in and out in a little over an hour which seemed fast considering I was told the duct work in my two story house would take at least two hours to clean. They left four return air vents on the floor and didn't even clean five of the upstairs return vents & ducts. I paid $65 to have a short strip of carpet cleaned on my upstairs hallway and it's still stained. I had to call three times over three days to have them come back and finish the job. The guys were nice enough but complete amateurs. They bent one return vent while reattaching it to the wall. I paid $500 to have this job done and I have no confidence that my duct work is actually clean. I would never recommend this company. Bummer. read more

WARNING: DO NOT USE DO NOT USE DO NOT USE This is not a professional business at all. I just had my ducts, area rug and flooring cleaned. They spent half a day and in the end caused damage. They claim they did not use anything harmful yet when the cleaning product accidentally sprayed my skin, I had to immediately wash it off. It was burning my skin so bad. No masks, glasses or gloves were used. Wait till I call OSHA! I'm so not done, this is just the beginning. WARNING: DO NOT USE DO NOT USE DO NOT USE read more

They called to say they'd be 15 minutes early and then when I called an hour and a half later to find out where they were they told me the technician sat at our house for 45 minutes but no one was home (she then later said he sat there for 30 minutes so that's seriously in question). My husband was home the entire time - no one ever rang the doorbell. They claim he knocked but we have a dog that barks at everything and would have alerted us. Plus my husband's truck was in the driveway and the garage door was open. They say they have GPS evidence that he was there. If they do he must have been sitting in his car eating lunch or something because he never came to our door. They offered to come another day but we had re-arranged our schedule and cleared the room for today - we both work full time and can't just drop everything because their service sucked. I told her we didn't trust they'd actually show up. read more

First of all, he was almost two hours late. No call. I had to call them. Then, if it weren't for the fact that I wanted my air ducts cleaned now, I would have sent him home. The final cost was almost $100 more than what I was quoted. Then he asked for a stool to reach the higher ducts. No stool or ladder?! When he was finished, he missed putting some of the vents back, left a mess by many of the vents (crumbled drywall etc.), and left curtains tied up, lamps unplugged etc. I had to go around and clean up after him! Unacceptable! Will never use them again! read more

I've used L&N for years, but recently had a terrible experience when the owners, Tom & Gerry, showed up to clean my carpets. They sold me on the "fiber rinse" saying that if I was unhappy I wouldn't have to pay for it. The fiber rinse made no impact on my carpet whatsoever and when I complained they only offered to re-apply, not refund my money. They also left damage from their equipment in two separate areas of our house/walls. When I complained about this they offered to glue the pieces back on. Very disappointed in this behavior from a company that claims to be based on Christian values. And like other reviewers, they do ask for checks to be made out to Tom Wood, which I did not do. read more

I would like to let you know about a problem that I had with Tom and Jerry's carpet cleaning. I received their coupon in the Grand Rapids ValPak mailer and I found them to be an extremely shady business. First of all, they did not cover their dirty shoes while cleaning my carpet, they talked me into a fiber rinse (some new product that was supposed to revitalize my older carpet for $35/room as an additional cost and I did not see any results), they didn't want to move my sectional sofa because they are "older guys", they saturated my carpet so much that it left "wicking" which are large brown spots all over the carpet which showed up after it dried and they had left, they had me write a check out to Tom Wood (not to the business) which they advertise as Tom and Jerry's (not L&N), when I called and complained about the spotting they asked if I would use the spot cleaner myself to remove it (that I purchased from them for $15), they agreed to come back to fix it and asked if we had been walking on the wet carpet as if the spots were our fault. They cleaned up most of the browning but it was still there so I decided to go to my bank and stop payment on their check because I was going to have to call another company out to fix the stains that Tom and Jerry created. I went to my bank at noon on Monday 5/9 to do this (I wrote the check on Saturday 5/7) and Tom Wood had stopped into my bank that morning and cashed it at the counter. He probably knew I was going to stop payment and did not want to run the risk of not getting paid. I called him and asked for a refund and he said that he does not do refunds. I am extremely disappointed in their attitudes and the quality of their work. I chose to call them because I like to support local businesses and saw that coupon in Valpak. There were too many things that bothered me about this whole experience and I have a feeling that I'm not the only one who has this opinion. I know that a reputable company like Modernistic, who I've used many times in the past, would never treat a customer in this way. Never again! read more

We chose L & N basically blindly and I didn't look at the reviews. However, we had them scheduled to come out on a Saturday for carpet cleaning, the next day we had an open house. We had an arrival window of 12-3. We had all our furniture moved off of the carpet and were ready for them to come and just do their thing. By 2:00 I called to be sure we were scheduled. The office lady assured me the crew scheduled for our house would call any minute now. By 4:00 my husband and I were a bit concerned. We had been basically waiting all day for these people. We each tried to reach the office but only got a message. We NEVER heard a word from these guys, not even the next Monday to apologize for whatever situation caused them to simply not show up. Very unprofessional. I couldn't believe anyone would run a business that way. I would never call on them again; plenty of other carpet cleaning businesses out there that value your business. read more