I purchased a replica cologne for about $40 from a very nice and knowledgeable lady. I "wore" the…read morecologne, and my GF didn't notice it at all, even though she always compliments me when I wear the real deal. The purchase was a big bust, I returned it about a week later, and a different worker was there. I politely explained the issue and expected I would be offered a credit/refund/ or store credit in some reasonable amount. Instead, she was not interested in doing the right thing, was defensive, and said I was unclear about my complaint. My complaint was straightforward and clear. When she sensed that I was confused by her "argument," I just pivoted and said, "ok, that is a bad decision by you". Some people should not have front-facing jobs. They should work in a warehouse, communicating with software and forklifts, away from the public. This frumpy gal would probably be a great forklift driver. She has no business in customer service - she may own the shop, and that is even worse. That section of 7th Ave is full of nice mom and pop stores with nice folks = not Lotions & Potions. There are plenty of similar stores nearby - GO THERE!

I'm so happy to have found this place while visiting from Los Angeles. We originally went to visit…read morethe crystal shop in the same plaza which was an emotional let down (just not warm and friendly). Stopped in here to see if we could leave the plaza on a positive note and we certainly did. The store is filled with a variety of scents for you to sample and choose from to make lotions, roll-on fragrance and more! There are also some great body care options like bath bombs, and other accessories to choose from to make a meaningful gift for any occasion. I remember as a kid experiencing a smaller version of this in Santa Monica and much to my surprise my 12 year old chose the EXACT scent I loved then as well. Out of hundreds of choices she chose "China Rain"!! Both ladies working there are VERY knowledgeable about the scents and also what dupes they have for expensive fragrances you would find at commercial retailers. Their enthusiasm is a little intense but all kind spirited and for the love of what they do. I think this is a definite stop for individuals and families who appreciate body care and customization products. It's a fun way to explore making personal scented items, support a local business and take something home unique. Thanks to technology and the internet, you can even order anything online and have it shipped to you from their shop. For those who are scent-sensitive they offer unscented products as well. But if you're susceptible to sneezing like my father is, stay outside or grab a coffee across the street, while the rest of the family shops and has fun.

Found the cutest little gem while out taking photos on Mill Ave today…read more Lotions & Potions is such a fun, colorful little shop and even better, it's woman-owned! I absolutely loved all the personality and character of this place. Definitely one of those local spots that makes Mill Ave so fun to photograph and explore. If you're ever walking around downtown Tempe, add this one to your list.

Located on MIll Avenue, Lotions and Potions is one of many businesses available for shopping…read more Their main focus is natural oil fragrances. There are the basic fragrances or you can make your own. Many small gifts are also available for purchase; stickers, candles, sage, trinkets and so forth. Metered street and lot parking. WiFi available in the larger businesses.

No daría ni una estrella mal servicio la persona que atiende muy prepotente te venden los perfumes…read moreal triple de lo que valen ... porque no te dicen el precio y ya cuando lo registra se ofende si preguntas el precio... además de que no aceptan cambios me vendieron 450 en perfumes quise devolverlos y me dijeron que no hay devolución pueden cambiar por otros se ofendió la sra que atiende ahy. Muy muy mal servicio y lo mas IMPORTANTE ME SAKIERON DE LOS 5 PERFUMES 3 FALSOS O CADUCADOS NO DURAN NADA QUISE VAMBIARLOS Y MEDIJERON QUE YA ESTABAN ABIERTOS Y QIE ASI NO LOS CAMBIAN QUE VIRAJE DE VERDAD.... NO COMPREN AHY MERCANCIA CARA MUY CARA Y FALSA

Came in and bought a bottle of Acqua Di Gio as a gift for Christmas. After I gave it to my husband…read moreand he showed it to me the box said it was not for resale and that is was a tester and was for demonstration purposes! I shoild have went to Sephora or Ulta and paid the same price. I only stopped on here because I happened to be passing by. Im going to call my bank and have the charge reversed. I dont even think its authentic now...

They always seem to have what I am looking for in Men's Colognes..Their prices are competitive and…read morethe staff helpful. They even have sales that drive down the prices on some major colognes on occasion. If th at doesn't top it off, I received $5.00 off of their low prices just by going to the Information Counter at Mall#1 and asking for the coupon booklet for the Arizona Mills Mall! Don't miss out on some great buys! They were even less in price for the same item I was out to buy, than the competitor down the mall from them. I give it five stars for price, location , parking galore, and overall appearance---(It's easy to find things on the shelves!)

This is a cool place to get perfumes on sale. They always have pretty items on display. The…read moreemployees are always professional & kind. I hit a sale buy 2 get one free. Jackpot!

I have been going there for years. There's always a great selection of high end colognes for men…read more Testers are available. Prices are reasonable.

I'm a fragrance collector and I only have great things to say about this place…read more Great customer service. Excellent prices. 100% authentic fragrances. Cannot recommend them enough!!

Shoot me since I've been hiding under a rock and never knew about this place until a good friend…read moreturned me on to it!! Located inside the Scottsdale Fashion Square Mall, you'll find this posh fragrance boutique on the 2nd floor. It so happened that when I went in, there was a special event going on. I walked into a divine haven of scents that drew me in like no other! Jesse from @shakenitupaz was on hand to make you a fruity cocktail or mocktail in honor of the debut of new fragrances. I sure did get my cocktail and Jesse made it just right: not too much alchi, and the perfect amount of sweetness! He is a vibe, so catch him if you can next time. Betsy, the Assistant Boutique Manager, provided first class service all around. I felt like I was royalty from the moment I stepped in. I had no intention of making a purchase, but once I got a whiff of the new Raspberry Ripple paired with the Wood Sage & Sea Salt Cologne, I knew I had lost that battle!! Lol The Raspberry Ripple took me back to my childhood days when I had that little Strawberry Shortcake doll.. it smells just like her! Paired with the Wood Sage & Sea Salt Cologne, the combination is truly exhilarating as much as it is intoxicating! I purchased the mini set because I only plan to wear them on very special occasions. I feel like Jo Malone fragrances are THAT special that I only want certain people to smell them on me, haha!! I also ended up purchasing a candle for a good friend of mine who just moved into his new place. I know he will absolutely love it and I'm so glad they were able to engrave the lid of the candle for that extra special touch! Like I said before, I never knew about this place, but I will 100% be a return customer. Keep in mind the prices DO reflect the high-end products they sell, but trust me when I say it's worth every penny! Good news: for all you military folks (AD and veterans), you'll get a discount when you show your valid I.D.! Everything from the friendly service (no pushiness at all!!) down to the fancy packaging of your purchase at the end of your transaction, Jo Malone will treat you like a celebrity! I like to spoil myself once in a great while, and if you know about my struggles, then you KNOW I've worked hard to get where I am today and shopping here is like the cherry on top of the sundae for me! =) Thank you so much, Betsy, Jesse, the engraving lady (I didn't catch her name!), and to my amazing friend who turned me on to Jo Malone. I'm a lifer now!!

Tiana was super personable and made our wedding scent experience one too remember! We appreciate…read moreher being so patient and guiding us through the experience. We picked out the most beautiful cologne and perfume combo. Thanks Tiana!

Product is very gud , but b4 i even got the item, I was getting overwhelmed with calls, and text…read morefrom representative from there try to sign me up to a prescription, didn't like that and told them don't call or text me again, very suss, also it took almost 2 weeks to get the order

This review is not for the individual stores...it's for the online Aroma 360. It's customer…read moreservice for "VIP" customers. They get you to sign up for a several year monthly service and you get a free machine and discount on your monthly scent. DON'T sign up. Just buy the machine outright and if you can, go to a store. I know they don't have stores in every city, so you may have to choose your scents and purchase online. They treat their "VIP's" horribly and I'm not kidding. They charge you regardless if you get your scent you chose on their "VIP" portal. They don't even tell you that a scent you chose is out of stock, many times you just hear nothing, get charged (3rd party billing company), and you wait and wait and your machine runs out of scent and YOU then have to try to contact them to ask where your monthly scent is. They spend a ridiculous amount on advertising for their company, yet do not take care of their loyal customers. They constantly run out of scents, they are nearly impossible to get ahold of on the phone, they take sometimes 72 hours to respond to email, or just don't respond at all. Love the product, HATE the antiquated way to choose scents and they obviously put no money into technology or hiring enough people to handle all the complaints. Greedy, they cannot keep up with current customers and yet want more and more. Have spent hours upon hours trying to just get our monthly scent in a timely manner or at all. They do however make sure that 3rd party billing charges their VIP customers every month on same date. Shouldn't they also send your scents on same date as well? Look at the reviews closely with this company, not great, not even close. It is not the product, it's the awful customer service, the lack of product and it's getting worse. We have been VIP customers for years and it's the same problem and no one cares to fix it! Look at other similar scent companies before signing up for anything with Aroma 360. I can tell you the fixes are easy IF they cared. But the higher ups clearly don't care. They only care about getting more and more VIP's locked into their subscriptions and then you are not important any longer. It's a shame as the scents are great (if the ones you want aren't constantly out of stock). The portal tells you if your choice is out of stock when you choose it several weeks prior to shipment; however, if it's in stock when you choose it, then becomes out of stock sometime between ordering and shipping it to you, that is where the problems start. They don't tell you, you just don't get order, you reach out and many times several days later you are told what was in stock when you chose it, is now out of stock...how about you set aside what was in stock so that when a VIP chooses it, it is theirs? Not brain surgery here. More important for them to stock these storefronts who sell these for higher than what VIP pays! This is a mess. We have 2 large machines and are supposed to get two 500ml sizes of scents sent EVERY month. It's September 6, so we should have received our 2 August scents and September scents should be here any day....NOPE, we got 1 August scent, and have zero confidence that we will get our September scents. Have we been charged though, you bet we have, full charge for August and our September bill will post anyday. So we will have paid for four 500ml of scents and received only one!!! These big bottles of scents are not cheap either, look them up online. Yes we get a discount for being "VIP", however my time is more valuable then the literally dozens and dozens and dozens of emails, portal messages and waiting on hold for 45mins trying to contact them. At this point I'd rather pay full price and get what this company promised when signing us up years ago!!! Be aware you do not want to subscribe unless they fix this issue that has been a problem for many years.

Today Saturday, I stopped by Sephoria to pick up one make up and I knew exactly where and what and…read moreI needed so I didn't need any help. Once I retrieved my makeup item I realized the line to the registers was very long do I looked for one of o Sephora employees so that I could pay with my credit card which I have done every visit prior to this visit. I was told by the employee that paying at the register was the only option. I was shocked since I saw what I would estimate 30 to 40 employees walking around the store of which many had nothing to do. Disappointed with the option to pay I returned the product to the shelf and which visit another location. What a disappointment.

Sephora was so wonderful to work with on our recent Make a Wish Shopping Spree! Manager Andrew and…read moreartist Destiny were so sweet in making our kiddo feel welcome and princess-like! Ya'll rock!

Lana Simon at the Sisley counter is my absolute favorite associate of all time. I met her 2 years…read moreago during a work trip (I live in NYC) and she blew me away with her product knowledge, from skincare to makeup. She introduced me to a new routine and taught me easy application techniques that even someone like me (by no means a makeup expert) can easily replicate. This was the first time I was able to actually copy the look I got in store at home. Even though I have a Saks across the street and another Neiman's nearby in NJ, I've only been ordering from Lana. She always texts when there's a sale and goes above and beyond every single time. She is such a pleasure to work with and she really is an incredible makeup artist. Can't recommend her enough!

There is a reason why some brick and mortar stores are going out of business…read more.. The lack of professional, courteous customer sales associates! If you are fortunate enough to spot one that isn't scrolling on their cell phones they might acknowledge you, unless you have something in your hand to return... Then you are invited to go to another register... Let me be clear, my returns have tags attached, within days of receiving, unworn... The sales clerks parade around like they are doing you a favor They are unwelcoming The only store worth visiting is Nordstrom! The gold standard of service! The only positive experience you will have at Neiman's is the outgoing valet attendant! From now on, I will resort to on-line purchases only and not step foot in that store again, ever

Stopped in today to restock on a couple of products - ended up trying some new (to me) things and…read moregetting those too. I love how clean all of the ingredients are and how high-quality everything is! We don't shop in store super often because this isn't close to our home; however, every time we shop at this Lather location, the employees are SO friendly. The store is so neatly organized as well.

I've been shopping at Lather for past few years since attending a Yelp event at the Phx store. I…read morethought I already wrote a detailed review for this location, but maybe it was for a specific event. A short but sweet review is that Lather makes wonderful products that are naturally based and have the functionality & quality you'd expect from other high end product lines but using ingredient lists you can feel good about and trust. I absolutely love this brand and will continue to be a customer, as I've tried almost all of the products they make and we are lucky in AZ to have a brick and mortar location since there aren't many. I also purchase products online from them when I don't have time to stop in the store. Their loyalty program is really great with accumulating points that translate to discounts on purchases and special VIP sale events. I love the smell of the products and when you step into the storefront it's beautifully set up and smells very nice.