Newly purchased leather watchband began fading the day after I purchased it. Took it back on the…read morefourth day...they were closed. When they saw it the next day they immediately said I wore it out? They said if I had brought receipt in they probably could have done something. I went to my car and brought in the receipt. She went in the back to talk to the owner and they both came out and said they could not do anything.. I have had leather watch bands that wore out and never faded after 10 years or more! Their attitude was unbelievable!!!

Great friendly customer service, repair and a nice new silver chain for me and watch and for my momread more

Was in town visiting and my watch died. It needed a new battery so looked on Yelp for suggestions…read more Very sweet elderly man who said I had to leave it overnight as it was near closing time. That was fine. When I picked it up it cost twice as much as I pay back home. He did do a cleaning, which my other place does too for a battery change. That's okay, everyone has to make a living and store rent in this area is probably higher than where I live.

Could not be more happy with how the staff at Luttrell Jewelers' assisted me in repurposing a…read morediamond bracelet into a stunning necklace. Did not wear the bracelet( which was a waste) but I am so going to wear this necklace. Amazing. Thank you so much Bronwyn E Rains, PhD

My husband an I went in person to shop for an upgrade of my wedding set. Denney did work for us…read moreover 15 years ago and the experience we had THEN was amazing. This time, a frumpy old woman "helped us" out the door. Literally. She was SUPER negative, using phrases like "We won't have anything you'll like" and "We keep all of our diamonds locked up in the back so nobody steals them" as if we were there to steal from them. We had cash in hand and she wouldn't even take the time or energy to show us anything, as if we were trash and wasting her time. I won't EVER go back to Denney. Their customer service was horrible and I've been told that the woman we were dealing with was the owner. Sad, sad, sad. Do better, Denney.

I ignored the bad ratings and trusted the good ones when I decided to go to Denney Jewelers to get…read moremy ring soldered and resized. That was a mistake that you shouldn't make. At first, I was immensely pleased! They gave me a fair price and even got me my ring way faster than they initially quoted me. But then about a month later, my ring cracked all the way through where they cut it to resize it. I brought it back in and they repaired it for free. But then again in December (another 1 month out from repair) the same thing happened again! They repaired it for free once again. But I'm really not sure why it was not repaired fully last time. Not to even mention the rudeness of a couple of the staff members and the lack of knowledge about jewelry the others have. The woman who helped me the second time complimented me on my gem, "I love the sapphire" The gem is blue sandstone. Would not expect her to know that it was sandstone but that it ISN'T sapphire. I'm putting that one on poor training and management. Overall, my experience has been less than ideal and if my ring breaks again, I'll probably just have to shell out money to a competent jeweler. Please use that wisdom for your own jewelry.

If you don't buy from them they won't work on it. So them saying they work on it is bull. Waste of…read moretime going there

I went in to get my engagement ring and they were more then just help. they made me feel…read morecomfortable even though it can be very overwhelming and got me a great deal on a diamond ring. the staff is very nice and knowledgeable!! I recommend to any guy looking to make their engagement ring process a little easier on them!

I found them to be best priced on gold. Have been there several times always the best price. Along…read morewith pricing they were professional, kind, courteous and hospitable. Enjoy talking about prices and future of minerals. They make you feel like a friend invited to play cards.

I've had great experiences with the Gold Center since I discovered this business a couple of months…read moreago. I was looking to sell some gold bars and they gave the best price I was able to find in the area. When I was looking to buy some diamonds, I also looked around and found they have the best price so I went back there. They have always been respectful, friendly, and very pleasant to do business with. Highly recommended!

Wow!! What an amazing store! So much bling it blinded me! Marybeth is very helpful! I can't get…read moreenough of Helzberg Diamonds, it's like the most awesome store ever!!

this review is about the store which is located within White Oaks Mall, there may be another store…read moreat a different location and I will post this review in both places because I think the overall company is just as good and deserves it I always have an amazing experience at Helzberg Diamonds. Today I was served by Christopher and Brandon, and I received some of the best customer service that there is in this world. I had a simple request that will not directly resulting in a sale was still treated quickly politely and kindly in an efficient manner. I was treated almost as if I were royalty, despite the fact that my total dollar value of purchases is not much to brag about. My point is, that whether you are coming in for a $20,000 Dimond or $150 cubic zirconium engagement ring you will be treated like you are the best and greatest customer in the world. This review is based on past and multiple experiences, and I also draw from my experience at other jewelry Outlets. I will forever be a lifetime customer at Helzberg. I will always enjoy coming into their stores which are clean well maintained and picture perfect The staff appearance is top-notch. And just as polished as the gems they display. It doesn't matter where you come from, this is the best jewelry store and a jewelry vendor that you can go to both as a location by itself and as an overarching branch. We always write things up to five stars, but this particular Helzberg and the company and services they provide deserve 6 stars or more. I would definitely recommend my friends and family to come here and we'll always say good things about Helzberg.

Amazing experience with Giganti Fine Jewelry--honestly couldn't have gone any smoother from start…read moreto finish. Ordering from long distance can always feel a little skeptical, but they are absolutely top-notch and made the entire process feel easy, comfortable, and trustworthy right away. Cara was incredible to work with! Super responsive, great communication, and just made everything effortless. Shipping was fast and seamless, and she made getting my watch way easier than I expected. Really appreciate everything. I would 100% recommend! Giganti is the place! - Troy

Super fast and trust worthy service. I ordered a watch and had they had it shipped to me in…read moreCalifornia next day. The watch is in mint condition and zero questions regarding authenticity, it's incredible. Lastly it may be lost on some but I was blown away by the packaging. They go above and beyond to show that they care. What a great family owned business. I would definitely purchase from them again.

I really love this store! They provide great customer service and sell high quality products!read more

Got me in and out quick to fix a watch bracelet. Amazing work amazing quality and the people were…read moreso incredibly wonderful.

Took an engagement ring in that had a stone falling out of the setting. We simply asked for options…read more- what are you capable of doing to fix it and what price for each option. The ring was designed just how we liked it, with a raised swirl around the top, holding the diamonds in between the ridges. He said he needed to look at it under his lens, and took it to a back room. A while had passed and we got antsy, as he wasn't coming back, so we told another employee we needed the ring and had to leave. He brings it back a few minutes later and has already made the change without so much as consulting or asking if it was ok. He took the stones out of the swirled settings and just added four prong settings on top of them. There goes the unique look and beauty of the ring. There were plenty of rings that looked like that in the store. I did NOT choose them, I chose this one because we loved the design. Absolutely no reason he couldn't have added two prongs inside the swirl to hold them, or simply tell us he couldn't fix it the way we wanted and we would have taken it somewhere else happily. At the time we literally could not wait as we were moving off the continent that week. We told them we could not give it to them to fix (not that we trusted them any longer anyways) and they did not charge us as a "courtesy" (as if we asked for the service). Now we have a ring that isn't what we chose, and will have to pay to have someone else fix his mistake. Hopefully it can go back to the beautiful settings it started with. Never modify someone's property without their knowledge or permission.