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    La Bead Oh

    4.5 (2 reviews)
    ModerateJewelry, Hobby Shops
    Closed 10:00 am - 6:00 pm

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    5 years ago

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    Denney Jewelers - Diamond sorting Springfield, IL

    Denney Jewelers

    2.6(23 reviews)
    3.6 mi
    $$$$

    My husband an I went in person to shop for an upgrade of my wedding set. Denney did work for us…read moreover 15 years ago and the experience we had THEN was amazing. This time, a frumpy old woman "helped us" out the door. Literally. She was SUPER negative, using phrases like "We won't have anything you'll like" and "We keep all of our diamonds locked up in the back so nobody steals them" as if we were there to steal from them. We had cash in hand and she wouldn't even take the time or energy to show us anything, as if we were trash and wasting her time. I won't EVER go back to Denney. Their customer service was horrible and I've been told that the woman we were dealing with was the owner. Sad, sad, sad. Do better, Denney.

    I ignored the bad ratings and trusted the good ones when I decided to go to Denney Jewelers to get…read moremy ring soldered and resized. That was a mistake that you shouldn't make. At first, I was immensely pleased! They gave me a fair price and even got me my ring way faster than they initially quoted me. But then about a month later, my ring cracked all the way through where they cut it to resize it. I brought it back in and they repaired it for free. But then again in December (another 1 month out from repair) the same thing happened again! They repaired it for free once again. But I'm really not sure why it was not repaired fully last time. Not to even mention the rudeness of a couple of the staff members and the lack of knowledge about jewelry the others have. The woman who helped me the second time complimented me on my gem, "I love the sapphire" The gem is blue sandstone. Would not expect her to know that it was sandstone but that it ISN'T sapphire. I'm putting that one on poor training and management. Overall, my experience has been less than ideal and if my ring breaks again, I'll probably just have to shell out money to a competent jeweler. Please use that wisdom for your own jewelry.

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    Shane Diamond cutting in Antwerp

    Denney Jewelers
    Denney Jewelers

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    Helzberg Diamonds - Helzberg Diamonds

    Helzberg Diamonds

    5.0(3 reviews)
    3.3 mi

    Wow!! What an amazing store! So much bling it blinded me! Marybeth is very helpful! I can't get…read moreenough of Helzberg Diamonds, it's like the most awesome store ever!!

    this review is about the store which is located within White Oaks Mall, there may be another store…read moreat a different location and I will post this review in both places because I think the overall company is just as good and deserves it I always have an amazing experience at Helzberg Diamonds. Today I was served by Christopher and Brandon, and I received some of the best customer service that there is in this world. I had a simple request that will not directly resulting in a sale was still treated quickly politely and kindly in an efficient manner. I was treated almost as if I were royalty, despite the fact that my total dollar value of purchases is not much to brag about. My point is, that whether you are coming in for a $20,000 Dimond or $150 cubic zirconium engagement ring you will be treated like you are the best and greatest customer in the world. This review is based on past and multiple experiences, and I also draw from my experience at other jewelry Outlets. I will forever be a lifetime customer at Helzberg. I will always enjoy coming into their stores which are clean well maintained and picture perfect The staff appearance is top-notch. And just as polished as the gems they display. It doesn't matter where you come from, this is the best jewelry store and a jewelry vendor that you can go to both as a location by itself and as an overarching branch. We always write things up to five stars, but this particular Helzberg and the company and services they provide deserve 6 stars or more. I would definitely recommend my friends and family to come here and we'll always say good things about Helzberg.

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    Helzberg Diamonds - Helzberg Diamonds

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    Kloever & Son Jewelry

    Kloever & Son Jewelry

    1.0(1 review)
    1.3 mi

    Took an engagement ring in that had a stone falling out of the setting. We simply asked for options…read more- what are you capable of doing to fix it and what price for each option. The ring was designed just how we liked it, with a raised swirl around the top, holding the diamonds in between the ridges. He said he needed to look at it under his lens, and took it to a back room. A while had passed and we got antsy, as he wasn't coming back, so we told another employee we needed the ring and had to leave. He brings it back a few minutes later and has already made the change without so much as consulting or asking if it was ok. He took the stones out of the swirled settings and just added four prong settings on top of them. There goes the unique look and beauty of the ring. There were plenty of rings that looked like that in the store. I did NOT choose them, I chose this one because we loved the design. Absolutely no reason he couldn't have added two prongs inside the swirl to hold them, or simply tell us he couldn't fix it the way we wanted and we would have taken it somewhere else happily. At the time we literally could not wait as we were moving off the continent that week. We told them we could not give it to them to fix (not that we trusted them any longer anyways) and they did not charge us as a "courtesy" (as if we asked for the service). Now we have a ring that isn't what we chose, and will have to pay to have someone else fix his mistake. Hopefully it can go back to the beautiful settings it started with. Never modify someone's property without their knowledge or permission.

    La Bead Oh - jewelry - Updated May 2026

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