Stay away if you have a choice. This is the most unprofessional staff I have encountered in the…read moreU.S. I have a strong impression that this institution lacks basic performance standards and protocols. Despite multiple calls and requests, they failed to send the procedure order even after five days. This level of service is unacceptable.

The girl in the front desk seems very rude believe her name is Priscilla but Jessica has a very…read morevery nice attitude very friendly and welcoming and Doctor Rupani is great

We can't thank Dr. Lee and his team enough for the past many years treatment. This is the BEST…read moreDoctor you can ever ask for. We are fortunate to have him in our lives. He saved so many people as far as I know. I will go see him any day! Thank you! Stay safe!

Dr. Lee has treated my mom for 4 years now. He is the most caring, knowledge and honest doctor my…read moremom has had. His staff, Monica, Chris, Kevin, are all the best!

Dr Reynold was the worst doctor I ever had seen. He was extremely rude, terrible bed side manner…read moreand asked very racist questions. Although language was spoken in English, he kept asking what ethnicity I was. When he asked so many questions, I answered but he cut me off when I had a questions. I told him that I was watching for 1 hour and 20 min but he cut me off twice and did not want to acknowledge it or apologize about it. He was busy writing down all the notes from my previous doctor and facing the computer the whole time. It was in a office he was sharing with another doctor not in a regular exam room. I asked why I was not in a exam room, he did not answer. Finally he told me none of my symptoms had anything to do with his field of work so I said he does not have to write it down if it's irrelevant, the. He turned around for the first time and threaten me that I should go see someone else and asked do you want to continue to see me or not. He slammed the all the documents on his desk. He should not see the patients with that attitudes or settings. He said if you don't want to wait next time, just do the tele health. At the time, I was speechless so without arguing, I just left but I should have said something about his racist comments and his threats. I do not recommend anyone to see him. He should quit seeing patients now.

My father was referred here due to an abnormal exam. My father called in June and was not given an…read moreappointment until September.!! Can you believe that.? We took my dad to emergency room in hope that he would be seen and given all the exams needed. He was diagnosed with cancer. It took us taking him to emergency room to be able to see an Oncologist and get an answer!

Doctor Felman helped me at a time of great need. I was very pleased he spoke great spanish and his…read morecalm explanation as to my diagnosis was very soothing to me. Most definitely recommend him if in need of an Oncologist or Hematologist.

My appointment was on July 2 at 1:00 PM. Unfortunately, I got a flat tire on the highway because my…read moretire pressure suddenly dropped to zero within minutes. As soon as it happened, I called the office before my appointment time to explain the situation and let them know I would definitely be there by 1:30 PM. The front desk staff told me that if I was more than 15 minutes late, my appointment would be canceled--no exceptions. Luckily, I managed to get there at 1:15 PM after dealing with the tire emergency. During the phone call, I explained that I'm pregnant and that my doctor is very concerned about me receiving my medication on schedule. Delaying or rescheduling my infusion could affect the effectiveness of my treatment and potentially trigger a serious flare-up during my pregnancy. Despite explaining the medical urgency and the emergency I was facing, the front desk staff still insisted that because the next day was a holiday, the schedule was completely full. I understand that offices have policies and busy schedules, but this was a genuine emergency--not someone simply showing up late without notice. My infusion appointment lasts about two hours, and I believed there could have been some flexibility or willingness to work with me. Instead, I felt like I was being treated as an inconvenience rather than a patient with a legitimate medical need. I also want to point out that many of the patients receiving treatment here are undergoing chemotherapy or other infusion therapies. These patients often need extra accommodation, understanding, and compassion. It was heartbreaking to experience such a rigid and unsympathetic attitude during a genuine emergency. One of the nurses suggested that I simply switch my future appointments to Mondays. I was honestly shocked by that response. My issue wasn't about which day my appointments were scheduled--it was about how I was treated when I encountered an unavoidable emergency. Rather than showing empathy, the response felt dismissive. I've been coming to this office for infusions every two months, so I'm very familiar with how the clinic operates. During this visit, I spent about two hours in the infusion center, and it was not unusually busy. The patient volume appeared normal. I also observed staff chatting about their vacation plans and working at a relaxed pace. Based on what I experienced, it was difficult to understand why there was absolutely no flexibility for a patient dealing with an unexpected medical and transportation emergency. Healthcare is about more than following policies--it's about caring for people. Policies are important, but they should never replace compassion, especially for patients receiving infusion therapy, cancer treatment, or those who are pregnant and rely on time-sensitive medications. This experience left me feeling frustrated, unsupported, and deeply disappointed. I sincerely hope the management reviews how patients are treated in exceptional circumstances. A little empathy and a willingness to work with patients can make all the difference

Man, appointment are not the best they make you wait hours in the waiting room, and also inside the…read moreroom before you get to see the doctor, their staff need to space out those appointments so people don't wait to long!

Terrible clinic -- avoid if you care about your loved ones…read more Our experience here during a cancer crisis was beyond frustrating. Dr. Kim, the oncologist, showed zero compassion -- he rolled his eyes when we told him this was our first referral after the diagnosis and offered no helpful information beyond saying surgery was urgent. He claimed he submitted a referral, but a week later we learned it hadn't been sent. No apology -- just a late submission to a surgeon who doesn't even accept new patients. We found a qualified surgeon ourselves and requested a new referral, only to be stonewalled by the authorizations department with excuses like "it'll take 7 days," blaming insurance (which confirmed approvals take minutes). No call back from the doctor. Phones go unanswered. Office feels chaotic and unprofessional. In a time when every day matters, they cost us nearly two weeks. Stay away from this clinic -- especially if time, care, and communication matter.

I never wanted to write this. But as someone who has sworn an oath in my federal role and is bound…read moreby strict standards of compliance and integrity, I have a legal and moral obligation to speak up. The Oncology Institute (TOI) failed my family and that's putting it mildly. A suspicious mass identified earlier this year was met with same day canceled appointments, delayed referrals, and no follow ups.. I not only became a full time caregiver for my loved one, I was now forced to take over TOI's administrative responsibilities: making calls, chasing authorizations, tracking down labs, coordinating between facilities. That is not the job of a family member. That's the clinic's job, and they failed. Because of this negligence, the cancer has spread and terminal. The fallout wasn't just emotional. I've lost income and have had to decline federal job assignments to manage the mess they created. While TOI hides behind California's malpractice caps and legal protections, this is no longer just a state issue. The failures here rise to a level that demands federal oversight. Formal complaints will be filed. I refuse to stay silent while others risk going through the same. I will pursue every legal remedy available to ensure this organization is held financially and ethically accountable for the harm it caused.

Honestly I never new this place excited if it wasn't by a federal. Thanks to them I found Tina…read more Tina is THE BEST! I get my deep tissue massages periodically. But I won't ever go elsewhere again. I feel amazing after my massage with her. Thank you Tina

I just finished what was probably thee most amazing massage I've ever had. Tina is definitely in…read moretune with you as a client. She listens to what you are saying and works with that. She definitely loves and cares about what she does. Her hands are strong and capable of doing a very deep tissue massage without making you feel like it was rough. All I can say is TINA TINA TINA you're the MASTER!!

Dr Hank is to the point and after this second visit I no longer have to visit him again. What I…read morehave is not treatable so I just have to live with it. I'm glad they are sufficient and I didn't have to wait long to see him to get the news I was suspecting. His office is clean and modern and his staff are professional. I'd recommend anyone needing his expertise to come and get help if possible

The wait is ridiculous. Every single appointment I have had seems to make no difference on the wait…read moretime. I typically wait 2-3 hours each time I come in for my appointment. I have tried changing the day and time of my appointments, but I always seem to have to wait for extended periods of time. Then I am seen by the doctor for about 5 minutes and he never seems to remember me as his patient. He also googles the answer to my questions. It's frustrating to know that I have to spend all day waiting in the crowded waiting area just so the doctor can get paid (He has literally stated that I have to make these appointments so he can get paid even though we are just monitoring the effects of a medication through blood work). I know I have a pretty rare blood disorder, but I wish I could just monitor my status through lab results, skip the visit and just send them a check in the mail. Though the staff is nice, it is not enough to compensate for the horrendous wait time and insignificant encounter with Dr. Steven Wong.

I have been waiting since April. This is now almost the end of October for a refund from them. They…read moreowe me $75 and at this point it's not even the money. I went and had my infusion and my insurance told me that it's not going to cost me anything and when I went there, they told me that there is a copayment. I told them no my insurance says there's not they said if you don't pay then you can't get the infusion so I paid and I was right and they owe me the money. Cannot get in touch with anyone only get overseas customer service that has not helped. They can't speak to me I've tried to reach the corporate office and they bring me back to the overseas customer service. I did finally speak to somebody in July who told me that it should be there the check should be here in two weeks again it is now October 20 25 and I did speak to somebody the other day at corporate office who said that they were sending it out I got a check for $15 not for 75. This company is terrible when it comes to their business so if you have anything with your insurance, beware

I can not say enough about how grateful I am for Dr. Sheri Marquez and her team. She has been…read moreespecially helpful during these unprecedented times specifically with pain management. She has also been a huge advocate for my care and has been the only Doctor who returns my calls. Also, a huge shout out to Diane who helped me to get an appointment for an MRI in a week at another location versus having to wait a month at the location I was referred to. She really helped to expedite the process so I could begin receiving treatment in a more timely manner. She even called me to let me know the positive results of my MRI as soon as they were available to her, which is important during these trying times. Thank you so much for all your time, effort, and compassion.