Just started my membership and so far quite disappointed. Two visits in the last week. In my first, found the soap dispensers in the men's shower out of soap which I reported on my way out. Today, tried to shower but found there was no hot water. Can't believe a business could be this negligent. read more

I utilize this gym for the perks of their free weights and cardio machines. You can check in using their app which is super convenient. The whole second floor has treadmills, stationary bikes, foot peddlers, steppers, and ellipticals. The main floor has free weights, benches, 5 cable machines, various machines organized by muscle group, 6 squat racks, 2 smith machines, racquetball courts, a pool, and a basketball court. They also offer group fitness classes which are included in your membership. The parking lot is huge and during peak hours (6-9am) (4-6pm) I'm still able to get a decent workout in without having to wait. The one group fitness class I wish they had an instructor for is the spin class! read more

This gym is good value for the money you pay. Perfect? No, but the entire gym has been updated since my last review in Jan 2016 and the refresh had many more positives than negatives. The fitness classes draw a crowd and Sophia's yoga is very good beginner class. I am bummed they cancelled all spin classes at beginning of November and they appear not to have a cleaning person on Sunday- obvious corporate cost cutting which effects the customer experience for sure. This gym is a true BP diversity experience and I mean that in the best way-all races and ages show up and exercise and behave as far as I can see. The busy times at this gym are busy at any gym. read more

The facility is fine but the staff are so rude, disinterested, and unfriendly that it takes an effort to be positive there with all the negative energy. They're check in system doesn't always work so it can be hard to get ones required times in for insurance coverage and the staff aren't helpful. read more

the hot tub has not been working for weeks now and no resolution yet Other then that the place is ok read more

Awful club. The first rep that signed me up never told me about the cheaper packages which I later found out about. I canceled my membership then came back. The second rep never told me about the annual fee of $64 which I found out only by checking my credit card statement. I tried to cancel my membership again and the rep said he could not, only a manager could and he wasn't there, what a joke. So he said he would email him to cancel it. Sure enough I was billed the next day for my monthly membership fee. The first time I canceled my membership the rep did it in 15 secs. This club is just your typical shady, corrupt business who will do anything to make an extra buck. Stay away from. read more

So a while ago, a couple of senior citizens almost passed out after using the hot tub and I suggested to them to drink water to cool down the heat after being in the sauna and the hot tub. Evidently they had consumed all the water they had brought. I have never been to a facility that doesn't have a water fountain. So a few days ago, a group that looked like franchise owners came in and I hinted to them that they needed to have a water fountain. The response was very rude. They don't have enough space and it's costly to do the wiring! Where does the membership money go to if they can't provide the facilities that are needed to keep members safe? Yesterday I went in after 6pm and noticed someone had puked around the hot tub area and smeared blood on the walls. I tried calling the young Man who was on duty but as usual, he's always busy entertaining his friends and busy on his phone for the most part that even if you approach him with a situation he just brushes you off rudely and does nothing. 10 minutes before the gym closed, he came to the area with a friend of his who's not an employee of the facility and these fend of his took it upon himself to point fingers at patrons yelling at them telling them to get out the gym is closed. WHO gave him the authority to come and disgrace members who are paying him for the job that he's not even doing? You then have trash all over falling out of the trash cans because there's nobody working! What are the members paying for if we have to come to a facility that is a health hazard?????? read more

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I signed in last month and I was charge over $170, this month they charge an annual fee of $100+. Really? I just been there a month I was never told about an annual charge, The manager said I should have read the contract? Isn't what the sales person supposed to tell you? It seems that the $99 initiation fee is not the same as the annual fee, please be aware of this dishonest places read more

I was really trying to accept LA fitness for what it is: an affordable place to weight train. However I do agree with the other reviews indicating how unhelpful + rude the staff can be. One time, I asked a question about how to use a specific machine and the staff member basically said "you can use it however you want". I find it uncomfortably busy from 5-close every time I've gone after work. Yesterday, i went after work (during peak hours) and somebody (I am fairly certain was an employee) approached me and said something to the effect of me wasting space. I was following a muscle rehab exercise for a painful shoulder and he apparently thought I wasn't working out hard enough and felt it was appropriate to shame me. Needless to say, I am not a fan of this LA. Especially during peak hours. I would also agree with the reviews stating the annual fees were a surprise. There were hidden fees that were not explained to me either and came as a surprise. read more

I understand that we all work to make a living but I hate that everything little thing you inquire about requires a fee or an upgrade. I went in to open a gym membership with the online promo I received to waive my enrollment fee-nope couldnt do it. But they could waive the fee by 75%. They claim that it was an expired online promo and ensured me that I couldnt get it even if I went home and attempted myself. LIES, I went home and enrolled myself with no enrollment fee. I have a single gym membership with LA Fitness and I wanted to switch my home gym to the one in Blaine--oh we cant change that without a $25 fee to change it. LIES-I hung up and called the Blaine location and in 2 minutes, it was changed no questions asked! My husband also tried to get in with a guest pass. He was a member with LA Fitness 2 years ago. In the fine print, it states that people have have been members within the last 6 months are not able to receive a guess pass. When he tried to go in, they told him that since he was a member there before that he could not work out at LA Fitness on a guest pass. Seriously? I called and checked at another LA Fitness location and was told that he should be able to use the guest pass since its been 2 years! They didnt let my husband work out and instead tried to push him into signing up for a membership! I tried so hard to avoid this salesman- I think called Desmond. I kept getting him everytime! OMG, he does not help people, hes just there to make as much money as he can-even if that means straight up lying to people. The gym itself is too crowded. You end up waiting for equipment every time. It's kept well enough for how busy it is. Classes are also very crowded, not enough room to exercise. This is the first review Ive ever written for anything. Probably because the service was too bad at this location that I had to share. read more

I'll give it a ZERO star if I could. I blame myself for putting myself in this situation but I don't need the attitude that was given towards me. When I first applied for the gym membership, I received a call from the place itself for a free personal training session, and was afterwards convinced and persuaded to applied for a personal trainer which was a lease contract. It seems like rainbows and butterflies, like it was a dream come true, i was so motivated and blinded by the convincing words and had forgotten my responsibilities that I have. Little did I know, my selfish choice made me and my family got into a financial crisis. I'm not rich, I'm a full-time mom of 2 kids under 2 years old from a low middle class, full time work with no help, getting my life together, and trying to get fit and healthy. I didn't know that applying for it would be so easy BUT canceling it would be so difficult. I had to call and fill a form and mail it to start the cancellation then proceed to go in to cancel my membership. Grant(the manger), I understand that you're a businessman and convincing and persuading people to join is your job. But you don't need to belittle me and guilt trip me JUST because I couldn't do what you did. You asked for the reason and I told you I don't have the financial and time for it. You proceeded to tell me how you can still come to the gym for 30 mins with 2 kids too. And shake your head in disappoint when you couldn't change my mind. You proceeded to tell me that you guys have more plans if it's "too expensive " i declined again. Like i literally CANNOT afford anymore expenses. You told me to bring my husband with me because I said that "me and my husband talked about it and we agreed to cancel my pt" you try to counters ALL my reasonings for cancellation instead of respectfully canceling my person trainer. I was in disbelief and shocked of how rude you were to me. I just need you to respect my decision and help me cancel my memberships. You're a dad but you're not a mom. You would NEVER know what a mom have to go through mentally and physically. So don't ever compare US again. 30 MINUTES.. yes, I can find 30 mins to come to the gym. But I can also finish so much things within those 30 mins. I can slowly work out from home and come back again once I have my life together. I'm disappointed, you were so persuasive and nice when you were convincing me to join but became so rude, presumptuous, discourteous, and insolent when I wanted to cancel. You shook your head 3 TIMES after all those convincing and I stayed with my decisions. I'm so disappointed. I can't afford 3 sessions of 30 mins for $160. That money can go to diapers. read more

I almost always come here at night and Ityl (spelling?) is by far the best part about this LA location. She goes above and beyond to learn people's names, is super friendly, and is overall such a good employee representing LA Fitness. She's definitely management material and deserves praise for her work that may often be overlooked since she's the only one working at night. read more

Workout hours are too narrow especially in the weekends. It's absurd. Also extremely and very high pressure sales guy who are only interested in getting your money, wouldn't even let me do the trial period that I got. Once they have your money you are forgotten. read more

I recently came in with two membership holders and myself as a guest. Unbeknownst to us, you had to fill out a request for a guest pass 24hrs prior to becoming a guest. The attendant at the front called onto a Marcus, who again, told us the same policy; which I remarked "a bad policy." He then went ahead and told me I would not be able to receive a guest pass because "he just wouldn't honor it," which I then stated, "bad customer service." With the very short interaction we had, I would have to assume he would not honor a guest pass to me because of my retort. Being a previous member of this gym, I did have a good experience. I was going to reactivate my membership the following day, but with the horrible customer service I received, I will be looking at other gyms. Marcus, that was poorly handled. read more

Like most LA Fitness locations, it's impressive to walk in and see all the new, well-maintained machines, televisions and courts. That first impression dulls over time, but I still feel good when I walk in, and even better when I walk out. This facility is as clean as can be expected. Their janitorial staff works throughout the day, so even during the winter months, the floors aren't excessively dirty. Some days I can smell the polish they use on the water fountains. (Just to be safe, I do wipe my machines before AND after use because most patrons simply won't do this themselves. Trufax.) I really enjoy the classes. I've been to gyms that charge a ton of money in addition to dues just to go to classes. LA Fitness doesn't do this, and the variety is great. Of course, I'd like to see even more variety (I can tell from the list on the general LA Fitness website that there are many more we COULD have). The more eccentric choices are Belly Dancing and Latin Heat. Latin Heat is just an assortment of moves from Latin dancing. I've learned that I'm not coordinated enough to get anything out of the dance classes. They would better serve someone with more of a dance background. I prefer the Body Works + Abs, Boot Camp Conditioning, and Kickbox Cardio classes. The routines are easier to pick up and, failing perfection, you still get a great cardio workout. The generic Yoga class has been hit and miss. Some instructors have known more than the basics and could offer assistance with moves. Other instructors seem to have just Googled "yoga + routine + halp" the night before they first agreed to teach it. Fast-paced push-ups and crunches are NOT yoga. I highly recommend the Saturday morning Boot Camp Conditioning class. The instructor has great energy and a no-nonsense attitude. The instructors themselves are hit and miss. I won't single anyone out publicly, but I keep notes on the schedule so I remember not to go to certain classes. I'd prefer more consistent quality from class to class. Also, there's no denying the corporate slithering going on behind those brown bunkers they call desks. They want to sign you up, then sign you up for training, then sign up everyone you know, then sign them up for training. Nearly every day there's a flurry of new promotional signs about an offer on its "LAST DAY". They don't care how tacky it looks; they're all up in your face like Uncle Sam, and they want their damn army of sweaty hogs! Gyms are typically vicious with their recruitment and retainment tactics; that just means we, the hogs, need to keep one eye in the trough, one eye on the fox. The daycare looks nice. There's a pool and a sauna. read more

The gym in and of itself isn't bad. When I'm in town it's my preferred place to work out. Not usually over-crowded and most of the staff (especially front desk) is pretty friendly. Normally I wouldn't go out of my way to post a review but I'm hoping that the GM sees this... I appreciate you guys trying to keep your gym clean but when your housekeeper walks around talking on his cell phone and mopping between people's feet when they are in the middle of a set (not to mention during prime-time hours), that is unacceptable. Not only is it a safety hazard but it's extremely inconsiderate. I even attempted to politely ask him if he could wait until I was at least finished with my set and he just held up his finger to silence me because he was on the phone. Thankfully I have come to this gym for the last couple of months and the majority of the time have had positive experiences so I will continue to work out here. Had this been my first visit, I would not be back thanks to the terrible customer experience and lack of etiquette by your housekeeper. read more

Their weights are really heavy, which is good. Harder to lift tho. Very cold sauna, but it's fine if you are western spy. Hours are garbage, half the time I'm feeling depressed I can't even let my demons loose. Like fr bruuh it's 7pm and the only solo move is a Bar. Raise rates and extend hours, blame it on inflation like everyone else. Polite staff, clean space :) read more

I just recently started going to this LA Fitness location since it is the closest location to my new home. Previously I had gone to the Edina and Hopkins locations. In comparison to the other LA Fitness locations I have been to, the Brooklyn Park location is much smaller. One thing that I like better about my experience with personal trainers there is that they seem to care about you and your progress instead of just being interchangeable like they can be at other locations. Then again, I've only worked with one trainer at this location. I've heard stories about cars getting broken into, so I always play it safe and don't keep anything in plain sight - I either take it inside with me, keep it in my trunk or leave it at home. Haven't had any problems. As for how busy it is, for its size it actually is not too bad. I tend to work with a trainer around 6-7pm on a weeknight, and there are plenty of other people there but there's always a spot to work out and there's always equipment available. For those of you who expect everything to be available to you when you work out during peak hours, please realize that you're going to have to be flexible sometimes. There are plenty of ways to work the same muscle groups. There are always cardio machines available as far as I know. In comparison to other gyms I've visited (Lifetime and a couple out East), LA doesn't have all the bells and whistles, but it's very nice compared to some of the super-cheap options and my dues are not expensive at all - don't forget to see if your health insurance will help pay your dues - mine does and it covers my dues. read more

Pros: Relatively ok classes when the right instructor is there. Lots of various machines. Pool and sauna. Cons: The locker rooms smell like something crawled up inside a butt, died, and then exploded in the locker room. Sales people/trainers can be pushy Trainers are inconsistent and/or keep leaving/absent Weight benches - there are only two of each and always taken. Also they are too close together so people are all crowded around them swinging weights around and it makes me nervous as heck. The food served...is not for anyone looking to stay in shape. Chili dogs and pasta carbonara? Uh no read more

After being completely put off by being ogled by a lying, sleazy sales guy at Life Time Fitness in New Hope, I came here. I am super glad I did! It appears to be a super clean facility with a ton of new equipment -- all in working order. It was relatively uncrowded and the few people that were there were very diverse in fitness level, ethnicity, age and everything. It seemed like a gym for anyone who wants to really work out, not pose at their elitist "health club". The best thing? With their free 3-day intro, I was able to check out the facilities a number of times and try my work out on my terms without being hounded by a sales person looking at my crotch and butt. Go eff yourselves Life Time. LA Fitness goes on the top of my list of places I may join once I decide. Four stars until I actually do sign up as a member. I'd like to see the uptown location first though. read more

I'm not a fan of the box gyms, but will go here when needed. I prefer the private gyms like THE FIRM or working out outside. Thumbs up: -you get what you pay for (pricing is pretty fair here) -convenient locations -large space, basic equipment you need to workout Thumbs down: -alright instructors for classes (more experienceed, motivational ones needed and better music) -classes offered aren't challenging enough -can be pushy sales people -can't keep good instructors (had a couple of good ones and they keep leaving) -more classes please -'No track Back when gotta pump some iron! read more

I joined the gym a few months ago and it is reasonably priced for membership and the gym is clean with really good equipment. I tend to come in after work which can get really busy but for the most part I am able to use the machines I need to read more

I circulate to a few of the LA Fitness gyms depending on if I am meeting up with a friend or depending on the class schedule. So far this one is one of my least favorites, but it isn't bad. I mostly just do the classes, so this review is based on that. I am just not a fan of most of the instructors here. They are so hit and miss. I am really disappointed in the yoga classes. Zumba is great though. What I like more about this location than the other ones I attend is that is is much cooler. They actually run the AC. I am not so sure the other gyms do - they are so hot! Especially the studios. read more

One word; HORRIBLE. Used to be a decent place with good staff when they first opened then it turned into a rat hole. Quit going after 5 years because machines were not being maintained, locker room smelled like mold and they refused to add disinfectant/towel stations to wipe down equipment. If your shopping around for a gym, find one that upholds standards and gives a crap about the PAYING members. read more

Joined this gym a month or so ago. Coming from Lifetime its been rough transition. I agree the price is cheaper than lifetime, but to see that there are NO towels, NO recycling in the women's locker rooms, No plastic bag for your wet items, NO Kleenex, Not One hair dyer. Not a good idea to have carpet in the locker rooms ( it smells). The shower stalls are dirty & full of hair. The hallway to the pool is a SERIOUS FALL HAZARD. Things that extremely long to get fixed @ this location. Manager should consider getting the disinfecting wipes instead of the towel paper. It gets VERY crowed @ this location. People are in every corner of the facility. I plan to fulfill my contract obligation and back to Lifetime I go. read more

- Memebership is $30 month-to-month. Cons: - Locker room ammenities are bare-bones, no hairdryers, no steam room, no shampoo/conditioner, no towels. - Too few cardio machines, usually a wait for what you want, and the cardio machines are poorly placed up on the second floor where the heat rises(it's super hot up there!) - Selection of ab machines are minimal. - Gym hours are limiting. Pros: - Easy cancellation and friendly staff. - Nation-wide locations - Spacious gym floor - Indoor pool - Child care options read more

I typically go to the Brooklyn Center location but was in the neighborhood so thought I'd see what the Brooklyn Park gym was like. I was ok but there was a pervasive smell throughout the gym. The whole place is carpeted and it smells like they haven't been cleaned in quite awhile; kind of smells like dirty socks throughout. The women's locker room smelled too (they too are carpeted) but the pool area is nice with a big whirlpool spa. read more

Great price especially for the amenities they have. Unfortunately too often i show up only to find out my fitness class has been cancelled, or the pool is shut down for maintenance etc. This is very frustrating especially when they don't update their app so we know ahead of time. If i knew i would go to a different LA fitness that day. We have only been members 3 months but will probably look elsewhere do to these issues. When they have classes they are great though! read more

BAD LOCATION! The locker rooms stink to high heaven (even the ladies' locker room), and the maintenance on the equipment is hit and miss. Too many treadmills have belts that slip when running on them. On weekends, it's a glorified amusement park with all the unattended kids running around. The members will also tell you how bad the crime is here with car break ins. Even my car was broken into twice (smashed my window). And it is just an older Camry with NOTHING out in the open to even warrant breaking into it! read more

Do not go to this gym. The manager is rude and a liar. He will overcharge you and add things like racquetball courts for $5/month without your permission. read more

Maintenance is terrible. Morning crew does great job. Evening and weekend crews , if there even is one, is terrible. Management needs to take a serious look at maintenance. read more

This La Fitness location is quite spacious and machines are usually free after 6-7pm. Around 3-5pm is when it becomes the busiest and the competition for machines begin. The staff are decent. If you don't approach them they won't approach you. The members are pretty nice as well and don't mind sharing machines. The salesmen can be jerks sometimes when trying to sign up for a membership, so make sure to pay as less as possible. Lots of special promotions occur every couple days so look out for that. read more

I honestly hav e not had a bad class yet, however I tend to go at 5:45 and being a former instructor I know the prime time classes tend to go to the best instructors. The reason they did not get 5 stars is that I keep getting calls telling me I have missed an appointment with the personal trainer for an assessment and I never bookes one. Every Saturday after I leave the gym I have a similar message. I have talked to others that tell me the same thing. read more

This is my first encounter with LA Fitness. I went in for my initial assessment today and got acquainted to Fernando and Steve. After discussion about my history of cycling, kickboxing and the ongoing pain from a hip injury, I have decided to move forward with personal strength training to get myself back into top shape. I am looking forward to doing this commitment and also having my wife join in for support and accountability. Thank you Steve for the stretch today, and I am looking forward to working with Sam! Thank you Fernando & Steve for making this affordable, it is a financial commitment, but without it, who would stay motivated? At age 58, I wish to stay healthy and active. Let's do this! read more

DO NOT USE THIS LOCATION! They created 2 accounts under my name, for which they have been charging monthly fees after I cancelled my membership! Incompetent staff clearly. Can I pick no stars? read more

I go to this location often because it's close to my house. I like the variety of classes, but keep in mind that LA Fitness is one of the lowest-paying gyms for class instructors, so they don't always keep the best instructors. Some are very good though, at least the ones that haven't left for a better paying gym (such as LifeTime). Stefanie used to teach the Saturday 8:30 kickboxing -- she was the best instructor they had, but she moved on, which is great for her. Serena's 8pm Thursday class is fun. One thing I really dislike about LA Fitness is the Kids Klub hours. The Kids room is not open on Sundays! One of the two days of the week when many working parents would love to go work out, but if they don't have other arrangements for their kids, they're out of luck. Also they close the kids room on many minor holidays -- even New Year's Eve. They have morning classes on New Year's Eve, so I thought it would be great to go to a class since I'm off work -- but can't do it because the kids room is closed. During the week the kids room closes at noon and doesn't reopen until 4pm. And on Saturdays it's open from 8-noon and doesn't reopen again. So you're out of luck if you want to work out during those hours. If you're a class person, they do seem to be open when there are classes (except Sundays). This location is kept clean, which is a plus. I have noticed the Blaine location has nasty bathrooms, but this one is good. read more

Relatively polite and amiable members. Downfall is that the gym is always packed, smells like body odor, and humid. This gym either needs to expand or have dual locations in this area. read more

Large facility, but seriously, the treadmills are splattered with so much sweat! They are disgusting. Please do some cleaning.

The management is a joke I tried to use a guest pass once they should change it to a harassment pass it was a most ridiculous thing I've ever gone through they don't treat you like a member they treat you like a annoyance I think I'm ready to move on to a better gym read more

Rude Employees, wouldn't recommend this location at all! They make up their own policies and don't know how to run the business. The sales reps are clueless and don't know what they're talking about at all! read more