Unfortunately, this was a very disappointing experience. After placing my order, I waited…read moreapproximately 44 minutes for my food to arrive. When the Churrasco Mofongo ($27.99) finally came out, the portion size was surprisingly small and did not reflect the price at all. For nearly $28, I expected a much more substantial serving and better overall value.
What made the experience even more frustrating was that I also ordered four pastelitos at $2.99 each, and those ended up providing more food and better value than the $27.99 Churrasco Mofongo. It's hard to justify paying nearly $28 for an entrée when a few appetizers totaling less than half the price leave you feeling like you received more for your money.
To make matters worse, the staff was largely inattentive throughout the visit. It was difficult to get anyone's attention, there were no updates regarding the long wait, and customer service felt like an afterthought, only because the question "Can I have an update on my order" was asked to the staff. A 44-minute wait can be understandable during busy times, but keeping customers informed goes a long way, especially when multiple families sat, ate, and left before receiving the order.
Overall, despite the churrasco mofongo tasting really good, between the excessive wait time, the lack of attentiveness from staff, and the disappointing portion size, I left feeling that the meal was not worth the price. I hope management takes a closer look at both the service and the value being provided to customers.
