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    La Hacienda Inn

    2.0 (1 review)
    Open Open 24 hours

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    7 years ago

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    Legacy Inn

    Legacy Inn

    (21 reviews)

    $$

    I'm going to try to be as fair as I can with this review, but I am not happy…read more I had some business in Carlsbad, NM, the next town south of here. Carlsbad has become an oil town that is booming so it's nearly impossible to get a hotel room. I found this hotel which seemed reasonable and booked 2 nights. Plans were changing rapidly so when I checked in I immediately told the young lady at the desk that I probably would be staying only one night. No problem she tells me just cancel with the third party provider, Expedia, before check in the following day. I did as instructed, but the manager "Sammie", refused to honor the cancellation even though I followed the hotels instruct. So now I do a little research on this hotel. Turns out it used to be a Holiday Inn Express, but when Holiday Inn wanted them to renovate and upgrade, they said NO, and gave up the Holiday Inn franchise. Turns out they are in financial trouble so I guess any revenue they get in, they'll do anything to keep it, even lie. From what I saw and heard, this hotel won't be around very much longer. On the one night I did stay there were only about five cars in the parking lot, including mine. Look, aside from the need to renovate and upgrade, it's not horrible, you almost feel like you're in an old Holiday Inn. BTW, they still use the old HIE code for wifi access. There breakfast is minimal at best, less than what Holiday inn used to give. On the day we did stay we chose to go to a local restaurant for breakfast. So a lie and bad customer relations got them an extra one night of money. If Sammie can sleep at night then so be it. When I go back I will not be staying there, no way, and I will let everyone one I meet there no about their dishonest practices.

    The Legacy Inn is very clean and comfortable. The breakfast was a very good choice and delicious!…read moreThe staff was very friendly and helpful. The price was very good! A hidden gem. Would definitely stay here again.

    La Hacienda Inn - hotels - Updated August 2026

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