Manuel Salguero I am…read morewriting to express my deepest gratitude and to commend one of your exceptional Assistant Nurses who recently cared for me. Manuel (Manny) Salguero From the moment I met him, Manny demonstrated extraordinary compassion, professionalism, and dedication. He went way above and beyond in making me feel comfortable and cared for during what could have been a very difficult time for me and my family. What stood out the most was his warmth and attentiveness. He took the time to get to know me, treating me not just as a patient but as a person and a friend. His kindness and humor brightened my days, and he ensured that I always felt at ease. Not once did he make me feel rushed or overlooked, even when the Health Care Facility was clearly busy. Moreover, Manny was incredibly understanding and accommodating with my family. He never hesitated to answer all our questions, kept us informed every step of the way, and always welcomed my family during visits without making them feel like they were intruding. His patience and care made all the difference to me during this challenging time. I truly believe that Manny embodies the highest standards of nursing and patient care. He is a credit to Oak park Healthcare and I hope this letter reaches those who can recognize Manny for his outstanding contributions. Please extend my heartfelt thanks to him on behalf of my entire family. I am I forever grateful for the care he provided and the peace of mind he gave to us all. Sincerely, Patrick J. Romero

Thank you for the good care of Nurses, Assistants and the director's team that provides such a…read morecomfort and great services to my Mother and other living elderlies. Your work will be remembered, appreciated and quoted the best. Wish you the best, SAM

They were talking good care of my father, he was shaved and looked good while I was visiting…read more Everyone was kind.

I have reported everything I could when I could in regard to my father's care. It still haunts me…read moreto this day what types of abuse that goes on in that facility. I am posting screenshots of the medicare website for this facility's rating. If you live your family DONOT take them here. Patient care is minimal, office staff unprofessional. At the time of my complaint their executive director either or fired or resigned and so did their social services director. Within 4 months two executive directors were replaced because NO one wanted to take responsibility for facility's poor performance to the point they abused their patients. The RED hand next to their name is Medicare's recognition that the facility has proven history of abuse. I am just adding these government's website's photos for proving my experience and review is FACTual not just my opinion.

While I previously had nothing but positive things to say about this home healthcare service maybe…read moreother than they did not order any supplies within an eight days for my mother, but the nurse was amazing. The woman that came out to give a shower was amazing. They tried to send a mobile doctor out whose car broke down, which is not her fault however when coordinating my mom's discharge recently from sepsis inpatient treatment, they texted me yesterday, saying to coordinate when the nurse can come out then all of a sudden today they tell Kaiser that they can no longer service my mom as a patient and give us no reason other than there's no nurse in the area, which is not true. We're 15 minutes from Glendale and there's definitely providers that could come give my mom care this completely mismanaged my mom's discharge plan and has left me at a loss. I am 132 pounds. I cannot lift my mother alone let alone Help her take a shower or do the things she needs to do. They should've been more transparent about not being able to accept my mom so l would've been coordinating other healthcare the last seven days this is declining my mom's health. I hope you guys will reconsider how you treat patients in the future and not leave them in the lurch this really really really hurt my feelings because I thought you were a top-tier service but now I think you guys just dropped the ball and lied to me. I appreciate Vilick for being the best health care provider and helping me take care of my mother and trying to let her have a better quality of life. The office did hurt me by what they did and I think it's not ok. I am hurt and I have wasted 7 days thinking you guys are going take us back and now I have no one. Not any supplies for the Ostomy or anything else bc it was never delivered. This is really bad.

Great care nurses were so nice and helpful! My grandma did occupational therapy and loved their…read moreservice!

I highly, highly recommend Arpi Home Health Care! Professional and excellent service from beginning…read moreto the end of my Mom's care. Sarineh, the nurse was so caring, knowledgeable and professional! always going the extra mile - going above and beyond of what was expected of her, I can't compliment her enough. The therapist and shower lady were great too! This company definitely gets 5+ rating from me, this is the 2nd time we have had them help with my Mom's care and on both occasions we have had service 2nd to none! Thank you Arpi Home Health Care, you're company is a great resource for my family with taking care of my parents when they are having health issues.

The agency recommended by my husband's doctor. Superb care and communication, professional and…read morekind. Thank you, ARPI!

If you want your loved one to die then you've come to the right place.they will make you promises…read moreto insure best care to get your loved one in once they do they will treat you worse than dog poop.

They need to Have more staff, specially nurse to check on Patients. My father's glucose level was 5…read morewhen they checked on him 5am, and they transferred him to ER. So the whole evening/night nobody checked on him. When we opened a case with health department somehow they were missing papers from my dad's file, and the nurse had quit her job! They were the reason my dad died after being there for recovery from a surgery.

We had a very positive experience with Verdugo Valley Skilled Nursing in Montrose. A relative of…read moremine needed physical therapy following an injury, and we ultimately chose this facility. We were very happy with our decision. The location is in a lovely neighborhood, close to home and very easy to get to, which made visiting much more convenient. The environment is welcoming and comfortable, and what stood out to us the most was how kind, caring, and empathetic the staff were. Everyone we encountered treated my relative with patience, compassion, and respect. Going through an injury and recovery can be a difficult and stressful experience, so having a supportive team made a meaningful difference. We truly appreciate the care and kindness shown throughout the recovery process and would recommend Verdugo Valley Skilled Nursing to anyone looking for a caring environment and supportive physical therapy experience.

ZERO STARS!!!! F-THIS PLACE. GO SOMEWHERE ELSE. SPARE YOURSELF AND YOUR FAMILY MEMBERS THE TORCHER…read more Their website lies to us. They have, at the bottom a 4.9/5 (see photo) but when reviewing further... yelp was 3.6/5 and google was 3.7/5. That's pretty far off! LIERS! What a horrible experience! Terrible service and help. They act as if they don't receive report from accepting facilities and don't seem to know anything. They can't answer any of my questions right and it appears as if they don't know anything. My mother is at end of life and still, they try to keep her going despite the fact that she's in hospice care. I was told that she was a "full-code" when she's at "end-of-life" and her wishes was to go when the time came. They never bother to verify this information. They shoved my dying mother in a room with 5 other individuals, robbing my mother and family the dignity she deserves and requested. They kept trying to feed her over and over again despite the fact that there's a doctor's order for "nothing by mouth" (or NPO). She's unable to swallow, eat or drink and they were shocked when we stopped them. According to them, they never got report (of course they did because that's how the ambulance EMTs work). According to them they didn't have notes (which they did because the EMT hands it to them and I also received the same copy). Should they have read the notes, they would have seen the (in all caps) "DO NOT RESUSCITATE / DO NOT INTUBATE". When I started asking them questions about my mother... they stated that she was a "full code" which was just not true. According to the DON (director of nursing) my mother is not on NPO and tolerated 25% of her diet (despite the fact that she has dysphasia and hasn't swallowed or eaten in 10 days). Not only did the DON tell me this, he stopped me mid conversation (just after I introduced myself and told him who/were my mom is) to 'correct' me, stating that she was on a liquid diet and not NPO... he was rude and off putting. This shocked me because I wasn't rude nor did I come at him in a rude manner. I only walked in and sat down (and only after introducing myself and asking if I could). He stated that I was robbing my mother of her dignity when I advocate on her behalf... as she has been nonverbal 9+ months. The only one 'robbing' anyone of anything was this facility, the nursing staff and this DON. They almost robbed my mother of her wishes and robbed my family and I of my mother having the death she requested. As we were walking to my mothers bedside to do an "assessment", I stated to him once more that she's not able to swallow and it shocked me that I'm told otherwise, to which he replied "if you don't like the services here, then you can leave to another facility. Unprofessional and rude. Horrible experience at my mother's end of life. Oh... and BTW, I reached out to her hospice doctor, who also was surprised to hear that a liquid diet was provided to her... despite her being NPO. The doctor ended up clearing it up and informed (the then uninformed DON) that she was, indeed, NPO. Before anyone wonders if I'm just a grieving family member... I am... but I am also a registered nurse and have a pretty good understanding of what's happening and going on. I might not know how a SNF functions 100%, but I certainly know how to show compassion to a family member when their loved ones die. Am I angry? Hell yeah I am. But I am also level headed and compassionate. I'm looking to move my mother out of here before her death to not only bring peace to her when her time comes, but to also provide a caring and compassionate hospice for my family members to grieve. This place does not do this. HORRIBLE!!! HORRIBLE!!! HORRIBLE!!! Also, why did the Director of Nursing (DON), Augustine Akioya, place a 5 star review for this facility and not indicate that he is currently the administrator for this facility anywhere? He made it sound like someone who used this facility commented on it (see image below). Why did he do this?? To inflate their horrible star review. Skip this place. Don't put your family through this.

Stay away.!!! If your loved one is there for physical…read moretherapy only you're good, BUT if they have other medical issues stay away. My loved one ended up back in hospital for inadequate care. The nurse hear your complaints and that's as far as it goes. Dr. Is unaware of patients condition as he doesn't visit the facility. Staff is great, friendly attentive but doesn't not care for patient concerns not to mention they are NOT diabetic friendly.

My uncle has been staying at this facility for the past 2-3 years, and I couldn't be more grateful…read morefor the care he's received. The staff here are incredibly kind, patient, positive, and hardworking. Every time I visit, they're in good spirits, which makes a huge difference--not just for the environment, but for the residents as well. When the staff are happy, the elderly feel that energy too. The facility is also very clean, which is something I really appreciate--especially because I'm very sensitive to smells, and I've never had an issue here. I also had the pleasure of working with a social worker named Klarissa. She was kind, knowledgeable, and very communicative. We had a long and helpful conversation about my uncle's well being, and she made the process feel much easier. All in all, I feel very happy and at ease knowing my uncle is in good hands--and I can tell he feels the same way.

This facility provides exceptional care in a clean, welcoming environment. The staff are kind,…read moreprofessional, and truly treat residents with dignity and respect. Communication with families is excellent, and it's clear the residents' well-being is their top priority. We're very grateful and highly recommend this facility. All the staff go above and beyond and provides exceptional care in a clean, welcoming environment. The staff are kind, professional, and truly treat residents with dignity and respect. Communication with families is excellent, and it's clear the residents' well-being is their top priority. We're very grateful and highly recommend this facility.

Can't thank enough for the wonderful caring for my mom, 93 yrs old, after she had surgery due to a…read morefall with broken hip and wrist. I really appreciate the professionalism, kindness of all the staff from administration, director of nursing, admissions, nurses, kitchen staff, housekeeping, activities. High regards also to rehab department who put her back on her feet able even to climb stairs, which I was really worried about She came from hospital with some sores, they helped her solve the issue ,and came home with no skin pressure sores, changed on time, bath at least almost every other day Medication on time and adjusted per MD as necessary Good food and accommodations when she had some likes or dislikes Clean facility and good cooperation within staff and family When she recovered Social Services made all the necessary arrangements with a wonderful, helpful HomeHealth agency Medlite ,to follow-up Once again million thanks and may God bless you all, right people on the right place