I am so happy with the care and attention my mother is receiving here at Glen Terra Assisted…read moreLiving! My mother has Alzheimer's and this place is a safe environment for her and I don't worry about her wondering off due to her having a wrist band that sets off an alarm anytime she gets close to the door and alerts staff! I can't say enough good things about the staff, they seem genuinely caring and they do things to keep the atmosphere upbeat , offering daily activities that keep the residents entertained, engaged and active, mentally and physically. Very grateful for Glen Terra!

Unfortunately I did not have the best experience while getting my elderly father situated…read more Life's unfair -- and everyone goes through it. I understand. However when you are providing medical care of any level, and are providing customer service based attention, you really ought to make sure your frontline, front office team is exceptional. Never in my entire life have I been so disrespected, dismissed, and treated less than, than being in that building. I had had a few questions regarding my dad's care. There are many siblings, I had a few concerns on visitations. More specifically what had happened was that my brother has texted saying he visited my dad. I had asked him how since we hadn't set up a "visitation list" or had never confirmed with anyone that anyone could see my dad. I also wanted to inquire on how to pay my dad rent -- as there was never a conversation had, and a failure to disclose such information. Nope! He walked right in, didn't even get questioned or stopped to sign in, just walked right in and visited my dad. How inappropriate, I know, so when I went to Cécilia the ugly inside and out front desk lady to ask about how this was allowed I was met with yelling, a nasty attitude, and a horrible experience where I was then ganged up on by her and Ana, a barely English speaking nurse who were both at that point berating and belittling me. Mind you, they are the ones in charge of care. They said the reason for them treating me this was as because lack of payment. They then labeled me, a 25 yr old Hispanic man as violent, aggressive, and rude -- in this political climate. How tone deaf. My dad on the other hand is having a blast. He's being treated well and I ended up just giving him a phone so he can report to me directly while he's still cognitive but after that I'm not too sure what my options are. Long story short, great overall care. Horrible front office and leading/managerial staff. They aren't trust worthy and are unfortunately just there for the check. P.s don't even try to get into contact with them. Carlos and Tony? Terry? Have never gotten back to a single email that my sister and I have sent them -- we have receipts!

Both of my grandmas live here and we love it. The food is good! Rooms are nice and the facility is…read moreclean. The staff is awesome with an extra shout out to Diva!

I loved to be there today! Great event with Arts and Crafts inspired by Carmen Miranda-they made…read morebeautiful hats for the Citrus Festival-it was called the event...The presentation highlighted the exceptional quality in service which gives freedom to the tenants to have activities of their own and a warm house to return too after life adventures like visiting museums and parks. People were charming and happy! The food was so delicious I will always remember the warm garlic bread treat and the lemon bar was to LIVE FOR! Thank you very much to the organizers for a wonderful lunch and loving hospitality!

Visited 9/29/2016…read more Located on a quiet street. Plenty of free street parking. Upon entering the facility, I noticed right away how nice it looked. There was a sitting area near the front desk which was very inviting. I looked around and definitely liked what I saw. The staff appeared to be friendly and helpful towards me and especially towards the patients. There are different sections depending on what level of care the patient needed. There's a really nice looking chapel located on the grounds. In the memory area, it's a locked unit. When I opened the door, an alarm went off and the staff came right away. Perfect for wandering patients! The waiting area for this unit was also very nice. The eating areas were nicely done. There was a TV in the eating area in the memory unit. I noticed that the patients in the memory unit had scheduled activities which was great. The living quarters are so nicely done and personalized with the patients stuff. They have their own bathroom with safety features. I didn't notice any smells. The SNF area takes Medicare and other insurances. A definite must see if you are considering placing your loved one in a memory unit.

Pro: Medical care provided, meals provided, good neighborhood parking, friendly staff, clean…read morefacility Con: NOOOOOOOO means to contact medical team directly, endless phone wait times that will age you prematurely, no planned times that staff will see patients so if you're waiting for a specialist it could be 8am or it could be 4pm and you just wait and wait and wait and wait. If you had a question for the medical team, and you happened to step out at that moment, forget it, sit with your question until tomorrow, and hope for then. As I type this, I was on hold to ask a question; after 15 minutes someone picked up and hung up the line. I've since called back 4 times, placed on hold, and the line goes dead. When our family member was discharged, we were handed an overflowing amount of meds and told "go home and read the directions". Thanks. And the icing on the cake, the interior is a lovely 1992 palette. Recap: They have their hard skills down fine. On the contrary, the administration, soft skills, family engagement, patient environment, and "overall picture" receive a sold C-.

My wife has resided at Memory Care at Sage Glendale for several months. Her incoming transition was…read moredifficult, as might have been expected. but the staff, especially Thomas, the Director, could not have been more helpful. He understood my wife's anxieties from the start, and assured me that he would oversee her comfort. In the first weeks my wife was confused, not sure why she found herself in a new home. But the staff, so considerate and warm, made her achieving her comfort much easier. Her idiosyncrasies were responded to, and she was gently guided towards the many activities and pleasures of living at Sage Glendale. My experience of the staff is that they are always ready to help, and smile often as they do their work. They got to know my wife quite quickly, and they seem to understand her, even in the confusion of her dementia. Geraldine is one of the med techs who frequently help out. Ditas is also always solve problems and seek solutions. I have called several times, and she and the others always are aware of my wife's whereabouts, and ready to discuss recent occurrences. My wife's needs are met with regularity. And Thomas is a very real, feeling person, who clearly brings himself to the job; he's experienced and maintains awareness of the needs of his staff as well as the residents. I can't praise him highly enough!!

I have two family members here. One of which has been here for three years. Sage Glendale started…read moreout as a real find. Very pleased. It got even better with a new Executive Director. The food was very good as was the overall facility. Unfortunately they changed Directors again and ultimately the focus changed from assisted living to directed living. The new regime decided that telling residents what to do and when was a viable approach. Obviously it isn't. While services declined from overworked staff, new staff signifantly degraded care and the atmosphere. All while management increased prices and schemed to find additional fees to charge. I will definitely move both family members when I can. Sad really. It was good, I can't recommend it any more. I am paying over15k per month for stress and frustration.

Susanna and Tina are the best. They are so kind, genuinely caring, and their place is…read morevery clean. I had to evacuate my mom due to the fires and Comfort Care was a blessing for us in such a difficult time.

This place were so accommodating to me and my family. My father in law declined faster than we…read morethought and luckily there was a room available for him and we were able to check him in the next day even though all the pre paperworks needed was pending. I really appreciated them being very caring to my father in law and very alert with our needs and requests. The caregivers here are so sweet and attentive. They stayed up when my father in law passed away and were crying with us. That only shows they're compassionate and they really care. From my family. We thank you for everything.

This is a true home for elderlies. The care they provide her is incredible. Narine is very nice and…read morecaring. The staff here are very sincere and caring too.

Thank you Narine for being so compassionate with my 90 year old father. I appreciate you cooking…read morefor him and caring for him with love. You made it a calm environment even though it was a difficult circumstance.

Do not go here. Small livings and less than friendly admin. My gramma was neglected and will be…read moremoving soon.

My friend Carson was at twelve oaks for just over a year until his passing. The people were…read morefriendly and caring. Pleasant accommodations, pleasant staff, Food was good, diverse activities for all that wanted to participate. In comparison to the ones in Palm Springs this was by far the best. Any issues, were taken care right away by administration (Thank You Denise ). Grounds were calm and relaxing atmosphere. Only drawback were the bathrooms (not wheel chair accessible) and transportation not provided for residents. Yes I would you twelve oaks again. A huge thank you for the entire staff that assisted Carson.

Management is horrible! I continuously receive different information and never given a straight…read moreanswer. My brother and sister do not provide medical reports from Dr's visits nor give info. My Mom has dementia, doesn't eat good at all nor drinks enough water and it seems like this facility is only waiting for Mom to die so that they have another room to rent. I've asked management for a call back but never have received. Facility is definitely under staffed!

Caring caregivers, Active community. Responsive to residents and family's needs. Thank you, RPOK.read more

I always wondered what happens when you age and are unalble to take care of yourself? When your…read moreloved one is in need of care, what do you do? Here's some ideas I had as a visitor. 1. Contact the facility, by phone call or visit the website and setup an appointment for visit. 2. After visiting the area, admire not only the how large the facility is, but notice how things are arranged. Or that someone is always around to help. You can see what your family member, friend or acquaintance will do once they're inside. . 3. Relax and know that when they enter, will receive excellent care. With activities that help maintain or improve mental & physical health. Which will not only give you peace of mind, but improve their overall quality of life. Sincere thanks and gratitude to all GlenPark associates. My time there was memorable. -T.j.

Staff is very nice and inviting. The facility has a great vibe. You feel it as soon as you walk in…read more Facility is nice and clean. Everyone there is very welcoming.

My mother had been living by herself with dementia, and slowly, over the time she was becoming…read moreunable to care for herself. It got to the point where she needed 24-hour care. We tried to have care givers come to her home, but it was very expensive. She took a fall and was transported to the ER. At that point, we decided it was not safe for her to go back to her home. We worked with the personnel at Sparr and moved mountains for her to be discharged to assisted living. She ended up in memory care and the staff was fantastic. It was a huge relief to have such kind caring people to assist her. If you are looking for care for your loved one, please consider Sparr Senior Living.

My partner moved into this facility 6 months ago. It is absolutely the best experience one can have…read morein assisted living because the staff is not just well trained, but so caring and kind to all. This is not just true of the professional staff but includes servers in the dining room, housekeeping, maintenance, etc. Employees are not only supportive of residents, friends, and family members like myself, but they support each other which creates a palpable familial atmosphere throughout. Whatever one's quirks and needs, they are addressed both lovingly and respectfully. They never miss an opportunity to ask after residents' well being and take the time not just to administer individual care but to talk to the residents as if they matter to them. Five stars isn't nearly enough to express the superb situation my partner has found here.