JJ the maintance guy- amazing, always helped me out and looked out for me. 5 stars for him…read more Jaime- no shame, will put you down. There are more ways to be tactful, professional and productive than treating people how she does. 0/5 stars. There are several open units for a reason. When Florence worked here, it was great. She treated people with grace, dignity and understanding even if she couldn't approve you or approve you. Someone else took over after that who was okay but constantly stressed it seemed and then Jaime came around. She's of no assistance, doesn't care - does the basics and must go home. No compassion for people at all. If you have a situation with a neighbor or animals pooping in your yard- no response. When prior office staff was there I would get acknowledgment of thank you letting me know or something or anything!! IF she gives you a response- don't expect a nice one. When I emailed prior landlords I would get it addressed instantly. When I was late on rent- I would say something and give a date of payment! Never evicted!! I communicated but just know that doesn't mean anything for them. I would over hear the endless complaints about how many apartments did not communicate with the office and I would question why but I get it. It's Jaime. It's her. I thought communication was appreciated to find out it's not so damned if you do or damned if you don't with them. I loved my apartment, I loved how close it was to everything, I loved maintance and how helpful they were, I felt safe with my kids. But all that takes a downfall when a staff member supersedes personal interactions with no compassions. I absolutely loved being in the area. B Just don't go here. Landlords are an important part of a renting experience.

Change the people in you front office. They are rude and disrespectful. Then the other guy has to…read moreput on a glove every time he sees someone. You could be handing him a your rent check and he puts on the glove...

I live here. Been here since it was built in 2008. It used…read moreto be fabulous under previous owners. It's not that way now. No environmental considerations, much higher rent, and lots of apartment floods as building ages. Management doesn't allow "auto pay" for your portion of subsidized rent if on a housing program of any kind . You must pay $10 for a cashiers check or get check sent from your bank. High fine for one day late rent .... No exceptions. Lots of elevator breakdowns, and garage door breakdowns, leasing staff does not stay working here long, so just when u think u have a great relationship/communication w office, it's gone. Most times the office is in chaos and you get wrong information on what you ask about. Very frustrating for the residents Security is not great... years ago was wonderful, The trolley brings problematic people into this vicinity. Not really safe to walk your dog at night. I sure miss our former management company. They were considerate and always fair. This is now called The District and is nothing like the wonderful place it was as Pravada.

Fiberglass Fiasco: Health and Finances Lost (Link to video…read morein my second picture) A few months ago, I was eager to move into Alterra. It's convenient location and modern architecture seemed to outweigh its expenses. When I moved in, the staff was friendly, but I soon became aware of its lack of interpersonal charm. Despite most of the staff providing only a semblance of benevolence, one staff member, Harmony, was kind, helpful, and personable. So I overlooked warning signs, such as continued maintenance problems with my apartment from day one. My major issues began late July when I began to experience skin irritation and formication, to which I naturally assumed to be an insect infestation. I promptly notified staff of the problem and requested an inspection. That's when the struggle began. It took me three weeks of nagging to get an actual inspection. During this time period, I was lied to. I continued to experience health problems in my apartment, which drove me to hotels that I had to pay for myself. No results were found from the inspection, so management acted as if that was the end of it. I continued to experience skin and now respiration problems, which pushed me to medical centers. I had to investigate the problem myself while staying in hotels. That was costly, and by the time I had narrowed down the problem, I was out of money. I now presume the problem to be airborne fiberglass or building material from the renovated unit next door. It was much too late though. I opted out of my lease. I am a veteran, and I have lost all my money trying to fix this problem. The problem is not with maintenance. I understand that things go wrong. The problem is with the dubious, cavalier attitude that I was treated with. I haven't received any reimbursement for my hotels or medical, and I had to pay rent for the two months that this fiasco ensued. I haven't even received an apology for messing up my home and finances. I write this, not to bash anyone, but to make others aware of the problems with communication and customer relations that I faced. For almost two grand a month, I deserve better. You deserve better. Management should have been working with me to investigate what was making me sick, not doubting my every word. Maybe someone from corporate will see this, and I can get some kind of reimbursement, so I can find a place to live. If not, maybe you will read this and avoid moving into my tainted unit. Who knows though? Maybe they will fix it. My recommendation is don't even waste your time if you are looking for a place with people who care past their 9-5. You're only a dollar figure and a paycheck to them. I expect much more than that, and so should you.

Great apartment complex. I've been living here for almost 5 years and never had any issues. The…read morebest part is the maintenance guy his name is Steve, I've never met somebody who works as hard as Steve. He's like family to us, he's always taking care of the complex and the tenants. Any work that needs to be done, he's right there making sure everybody's content. Thank you Steve for all that you do.

I am elated to become a member of this community! Jesse M made the entire process easy with a…read morepositive and helpful attitude!

We moved in almost a year ago and have been happy. Josie is GREAT! She told me the other day "I am…read morethe manager, but I am your neighbor first". The rent is priced fair for the area. Maintenance requests are answered timely. I would recommend it!

I finally drove by the complex. I didn't even realize this was over here, and I'm literally two…read moreblocks away. They are postponing rentals for an indeterminate amount of time, I didn't feel like I got true or honest information about that. Josie kept referring to her boss, "the lawyer," as the reason they were not accepting move ins. I want to say I have spoken to her a few times over a month or so of apartment searching. Here's my takeaway: if they are always going to drop the "boss is a lawyer" bit, how awful is this place going to be to live? It seems ominous already and I don't even live there. I could lawyer up too (I have needed to before). But why would you want to put that energy out there. If a "lawyer" is taking actual months to draw up such an advantageous lease for them, where will that leave us? Up shit creek, that's where. I literally never have seen an apartment put move ins on hold to write up a more self serving lease. Josie seemed nice, but I felt put off ultimately by the constant "my boss is a lawyer," name dropping. I was told, no bankruptcies, period. Everyone says that. I had a hard time physically and lost a business. Hence, the bankruptcy, several years ago. My credit is solid now, really good. Most NORMAL people can figure that out. Then Josie says, "for 7 years or more." They clearly do not have a clue on what they are doing. After 7 years, you actually can file ANOTHER bankruptcy. Not that I'm planning on it, but that's what the 7 years mark is. I was really shocked that she didn't know the basics of that. My credit is good enough to obtain a mortgage at this point (I have spoken to a lender), but not rent at the Mellmanor. Maybe it's a nice place, I will never know. Good luck to you, fellow apartment hunters.

Don't live here period. Some tenants here are a pos. Theres a super loud red mustang and a harley…read morebike. People will move your clothes themselves if you leave them in the laundry room. Dogs shit all over the place. Theres a dog here that keeps crying all fucking day while a owner is probably at work. The parking lot is not secured and I have a friend that her cat converter got stolen. Theres losers here hanging out the walkway all the time like this is some 8mile shit. They play football at the parking lot like its safe. Theres bums rummaging the trash everyday. Just like everywhere else, this is overpriced for what it is thanks to inflation. The driveway to get in and out is too tight and people not living here dropping package daily thinks you fit so they won't back up while you get stuck in traffic while you get honked at from behind on a fast going street. Should I say more? Go rent a room, save a downpayment and buy a house elsewhere cheaper. Save yourselves. This won't get any better.

I have lived here for almost a year now and absolutely love this complex! I've read some of the…read morereviews under here and feel like it's blown way out of proportion. I had done tons of research when I first started looking at apartments and I had 3 main must-haves: fair price, safe area, and cleanliness. Fountains Apartments has all of that. So my only guess for why there are some disgruntled opinions on here about this place may be due to unrealistic expectations/standards. If your checklist for choosing an apartment is similar to mine - this place, in my opinion, is the one to choose :) In addition to meeting my must-haves, the neighbors are incredibly friendly and willing to accommodate/communicate for everyone's best interest. It's a very family environment here with tenants that have lived here for 5+ years. I also absolutely love the property manager, Megan. She is constantly working on bettering the complex and building relationships with the tenants here. I have never had a property manager that puts so much heart into her work, and for myself, I feel a huge sense of security living in a place that has that. As far as cons to this place - I don't really have any. It's fairly priced, safe in a beautiful area, and clean :) I have never made the effort to review something before but because I'm just pretty shocked at all the harsh comments made about this complex, I feel like it's only fair to share how wonderful I think this place is. It truly feels like a place I can call home. Hope this helps anyone searching!

A very welcoming and very friendly community. Maintenance…read moreand management are very accommodating and responsive.

I am writing this review because I have had a very special experience this is a happy resident of…read moreShasta Lane apartments. First of all they were built sometime back so even though these pricey pricey condo type apartments for even more money than here which isn't too bad here Shasta Lane apartments have living rooms that are large and spacious connected to a dining room and a kitchen then there's a hallway and then a bathroom on one side the bedroom on one side and wow walk inclosets! I say this because this feels like a home it is not compacted at all I believe it was built in the seventies but it might have even been the 50s and they just read you the parking lot as well as the roofs so everything is wonderful and they are remodeled in different ways at different times so everybody has some special kind of thing about their apartment that makes it special to them we talk amongst each other and it's a friendly place. But more than that it's been the people that work here that make it real community for me. When I left to go to a funeral in Denver where I am from, the resident relations manager who is in my building and we keep a quiet building said Shasta Lane is a family we will welcome you back. That touched me because I haven't made a lot of friends yet in california! I also want to mention somebody else, somebody very special at fixing anything you can think of someone that any business would want if they didn't need a lot of trouble and other experts and just wanted one man that could do it all and sometime with an assistant his name is Brandon Fronhoefer, the senior service manager. I never have to worry about things costing here even though renters insurance is required because the place really doesn't need a lot of repair in all of these apartments are sturdily built and not only that, the senior business manager Lorraine Seward seems to really have work with some people that took advantage of the covid no pay rent because they did not read the law and suddenly were left with oh my goodness I have to pay it all at once all back. They did not read the statute, and that is unfortunate. For some time the rain worked with these people, I noticed that people were allowed to stay for some time past the time they could repay it so that seems to have come to an end it is understandable and that is why the rent has gone up all over town. I have bad credit but I always pay my rent first. I also want to say that the staff has been especially patient with me because I have a mental illness combined with a head injury, I appear normal speak normal and do a lot of things just like everyone else, but the staff is aware of my condition and they are so sensitive it it is unbelievable! I highly recommend moving here is a wonderful place don't worry about the price I couldn't find anything cheaper in Chu la Vista you'll do well here you'll enjoy it it even has a hot tub and heated floors in my bedroom and living room amazing amazing view out of the patio facing west and a palm tree for my Colorado fun time I love San Diego and this has been a wonderful experience thank you Shasta Lane apartments. Thank you to everyone that works here, and thank you Kantis Tindall for being the friendly neighbor that you are. All of the property folks live right with us as neighbors fun people enjoyable and often busy but cool to conversate with.

Horrible, non existent communication. Please call me, you call and they hang up in your face…read more Then, email you AFTER they get off pretending like they were trying to do something, Lusianna, I mean you. Unprofessional. Another classic example of terrible communication and complete lack of interest in doing their jobs in the slightest, or potential new members of the community. Noted!

This review goes mainly to the property manager, Maria. From the first time we inquire about The…read moreQuarry apartments, Maria was informative and transparent with everything we need to do. Maria kept us in the loop of our status and guide us through the application and documentation process. The Quarry office closes on the weekend and with our busy schedule, we could only see it on the weekends. Maria made it happen and we were able to see it on Saturday. During the move in process, Maria greeted us and PERSONALLY handed us the keys and a welcome packet. She also made sure everything was in working order before we moved in. We have not seen a property manager who is this efficient and involved in San Diego. There was an incident where the maintenance guys blocked our car and we contacted Maria about it. She PERSONALLY walked out of the office, looked for them, and told them to move. Maria is wonderful and we are glad she is our property manager. The neighborhood is quiet and lovely. There's a beautiful park across the street. This area is close to downtown La Mesa.

I've lived here around a year and I love it so far! Our 1 bedroom is very spacious, with lots of…read morenatural light, a huge closet, and great storage space. The complex has a swimming pool, two laundry facilities, and a few grills. There's assigned parking and ample street parking, and it's a short walk from Collier Park (less than 5 mins.), Sprouts, Denny's, downtown La Mesa (around 10 mins.), and the trolley station. Celia, our property manager, is very approachable and makes sure to tend to your needs as soon as possible! She's always smiling and engaging :)

I have lived here for just over 3 years and love it. The complex's landscaping is well maintained…read moreand all the amenities (bbq's, pool, and laundry) are always in working order. Celia, our onsite property manger is the sweetest and is very responsive to work requests. We recently were having issues with our freezer and she had it fixed for us before we got home from work the next day. Lastly, the location of this complex is perfect. We're walking distance from downtown La Mesa, Sprouts, the trolley station, and a park. 10/10 would recommend Crestview to any who are looking to move to La Mesa.