My 10-year-old ordered a scoop of strawberry ice cream--a safe flavor... or do we thought--while our family was out celebrating a birthday. Unfortunately, it had an odd taste, and when we politely asked if we could exchange it, the employees flatly refused. She didn't offer alternatives, a refund, a credit, coupon or even the option to speak with management--just a rigid "it's not my rules." I understand policies exist, but when a child is visibly disappointed (especially during what was supposed to be a special celebration), good businesses find ways to make things right. There were nine of us ordering, and yet they wouldn't accommodate a single scoop of ice cream to keep a young customer happy. It's not about the cost--it's about the principle. A little flexibility or kindness would've gone a long way. We won't be returning to that location at least, and I'd caution other families to manage their expectations when it comes to customer care here. In a side note their matcha is horrible. I ordered it during a previous visit but didn't complain and left, figured oh well I will deal with it. Different when ice cream means so much to a child though. --- This keeps your tone firm but fair, highlights the lack of empathy, and makes it clear how this affected your experience. You can adjust the wording to match your voice, but this should get the point across effectively! read more

Had raspado and chocolate coated paletas. All very good The corn cup was good but could improve. I'll still return to try again.

You won't regret it and the pricing is perfect I usually spend about $50 and that's usually includes me and 5 other people with me. By yourself man on man you can get a lot read more

I ordered a big bionicos and received a small one. I asked for corn in a cup without spicy, and it came with spicy all over. What's the point of adding notes if they will be ignored... read more

Hands down one of my favorite dessert shops! Love all the variety and that many are all natural.

Excelente servicio y súper rápido! Todas las chicas bien amables y atentas, muy rico el clamato preparado! read more

La Michoacana Al Natural - Clamato preparado - Ice Cream & Frozen Yogurt Near Me - Glendale, Arizona

Great shakes, lots of flavors of a variety of ice creams. From cones, cups, ice cream pops, paletas this place gots you. Service in English and Spanish and the ambiance there brings back the feeling of being a child. Take the kids and have a great time choosing your favorite flavor and ice cream choice. read more

I loveeee this place!!! the workers are the kindest girls ever, so stunning inside and out. they give the best service, even if you come in a second before close (i've accidentally done this). on top of their service, the treats and drinks they have are sooo yummy, definitely recommend their agua de sandia and their tostielotes!! definitely will be going back :) read more

The girls are all so rude there, I bought a cup of ice cream and didn't finish it, so I stood there for I ask for a to go lid and they all walked by and didn't even bother to notice me. Never going back again.. read more

Really bad I throw up with the cheese it had mold on it it tastes like it was rotten already the corn didn't had no taste they give me a rude attitude they talk to me all mean they had there hand dirty and didn't use globes the serve it with hands only no globes and it was cold ! The milk shake was really milk down ! read more

Got the elote with hot Cheetos and it's so watery and the corn is hard and cold. And it weirdly tastes like nothing. The girls in there were super nice but I'm just not impressed read more

La Michoacana Al Natural - Ice Cream & Frozen Yogurt Near Me - Glendale, Arizona

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Their strawberries n crème is A++ Always friendly and alwyas clean. Love this spot that I happened to find on accident. It's in a great spot. There's a taco truck on the corner for dinner and this is the perfect spot to end the meal! read more

Good spot in our neighborhood. So happy they opened a michocana near us. They are a little pricey but that is everywhere now.

The ice cream bars are SO good! We want to try every flavor. The workers were friendly and gave plenty of samples. The ice cream is made of real fresh fruits which makes a huge difference! read more

La Michoacana Al Natural - Strawberry and rum w/ raisin ice cream - Ice Cream & Frozen Yogurt Near Me - Glendale, Arizona

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While in Phoenix, found a gem! Loved it! Friendly staff. Great selection of paletas , snacks and aguas, I had pepino and it was delicious. To go or to sit and enjoy, high tables. read more

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Yum! So happy to have run across this while visiting the area. I will definitely try to work in another visit while we are here! read more

La Michoacana Al Natural - Ice Cream & Frozen Yogurt Near Me - Glendale, Arizona

This place made me and my whole Family sick! 6 of us got sick with either throwing up or diarrhea or both! Idk what happened but we will not be going back. My poor 9 month old and 2 yr old got it the worst. read more

This place just went up near us, and i have to say every thing we had was so delicious. We got the nachos, a scoop of their pecan ice cream and a michelada and it was perfect. Cant wait to go back!! read more

La Michoacana Al Natural - Ice Cream & Frozen Yogurt Near Me - Glendale, Arizona

Got our cravings situated with elote and fresh ice cream and a shake. We picked up a few different frozen treats and can't wait to hit this place back again. read more

Don't understand the bad reviews. I went here today and all of our treats were delicious I got the mangoneada and different flavors of paletas. The place is very clean and cute, customer service was great. I'll definitely be coming back for more Mexican treats. read more

La Michoacana Al Natural - Mangoneada - Ice Cream & Frozen Yogurt Near Me - Glendale, Arizona

the food was absolutely delicious and the service was amazing!! they were so patient with my boyfriend and i!

This place is heaven! People are awesome the prices are good and the food is on point! read more

La Michoacana Al Natural - a hand holding a plastic cup with a drink in it - Ice Cream & Frozen Yogurt Near Me - Glendale, Arizona

So happy t have found this spot! Everything is so fresh and delicious. These are a California chain and I'm so happy they're now expanding to Az. It's the perfect spot since it's so hot. read more

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If you want great service and a yummy Mexican style deserts you found it. I tried the cucumber, chia and lime agua fresca. Very refreshing and just right on the sweetness. I was feeling the Cheetos con queso, delicious. read more

The best Elotes and service. Can't wait to go back!!!! You have to go, you won't regret it. read more

I like the place for decent prices, not bad at all. I'd try it first and form your own opinion.

I regularly visit this place where it's just my immediate family or my cousins want to go grab a treat. Never had an issue with showing up with a large group even though they are paying individually. However we visited yesterday as a large group and told the people working there that yes we are together but all separate orders and payments. They did not have a huge line or anything of the sort prior to our arrival. one of the employees stated that only one person would be taking the orders for my group alone. 8 individual orders and only one person helping while they had 3 people there working. Throughout our visit and long wait we were getting attitude. I did not appreciate that. We did not give them a reason to be treated that way and felt as though we were being made less of while people that were behind us were walking out with their orders, I was the last of my group to finally put in an order after 30 minutes of waiting because again only one associate was to help our group. Super disappointed and don't plan on returning here. read more

Horrible! Do not recommend this place. Got a corn cup and a fruit cup. The corn was hard and cold as if they put it in frozen and the crockpot stopped heating it up. Mango in my fruit cup was hard and dry. When I brought this to the lady's attention she said it's almost closing and the corn is no longer fresh. The mangos have to be hard in order to place in the cup. That doesn't mean they have to be dry. She refused to exchange my items and unfortunately they ended up in the trash. Waste of time and money. Save yourself and go else where. read more

Who cares about the location when the food is great. Best ice cream I have had in awhile and so many flavors to pick from you don't find at stores. I even bought extra for home . I'll be coming back here over and over ! read more

It looks good but the ice cream taste like regular ice cream nothing special to be honest. Might as well just go to the store and get you some ice cream and save your money. read more

didn't have anything . why show it and not put a paper saying sold out .. 2 weeks in a row don't got nothing ... you can tell the bad attitude of these females in there all the time .. change your job if you can't deal with customers .. read more