Update on service from Helen. This is no reflection on Kelly. I don't know what it is about these nail technicians. You are in a service industry and we as customers are paying for the service and it isn't cheap. They already charge you for every little thing. So if I have a question and am not happy and ask you to fix it, a terrible, disgruntled attitude, comments under your breath is not the way you respond. Nonetheless, you don't start speaking Vietnamese talking about the client, which we all know this is what they do. Today, I came in without an appt to meet a friend and I recommended this location and for her to see Kelly. I've had pretty great service from Kelly and didn't think I'd get terrible service because Vicky (the owner) and Kelly have always been so great. But I thought I'd take the chance. The guy who did my pedicure today was great. The girl, Helen, man she was not so pleasant. I took a call that I couldn't miss and messed up the clear gel and apologized and she had major attitude. She started painting my left hand and the polish was so far away from my cuticle, I asked if she could get a little closer. I didn't ask for my cuticle to be polished, I asked to just make it a little closer. She begins speaking in Vietnamese and Kelly comes over to look and says something and then proceeds on with polishing my nails so sloppy that she painted my cuticles. She then tries to be nice to me and I said to her that she's in a service industry and if she wasn't happy that was fine but to give her disgruntled attitude is super unnecessary. She then says, Kelly knows how you like your nails and I don't but I won't ever do your nails and I said, great because I will wait for Kelly and never have you do them either, except she probably just lost her customer. As I checked out, I said to her, next time she decides to talk about her customers, she should at least speak in English. She didn't like that either and then just went off in her native tongue. The vibe and my usual pleasant experience today was terrible all because of Helen. So if you come to this nail salon, I will old only recommend Vicky and Kelly. Never Helen or you'll get the same experience. She don't deserve the tip but I tipped her anyways. read more

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Extremely unsanitary conditions when it comes to the tools they use on your feet from the drills to the pumice stones being reused and not properly cleaned/sanitized. read more

Haven't had a decent pedicure anytime I've been here. Today I had a male technician that jerked on my feet to reposition them. He didn't smooth my heels and marred the polish on my big toes and only half way corrected the issue. Crappy experience all the way around. Wish I had gone elsewhere. read more

Racist and unprofessional. The absolute worst nail salon experience I've ever had. In preparation for a funeral, I Went in just to end up waiting for 45 mins and was not greeted. Caucasian women who walked in after me were greeted and serviced immediately while one tech kept saying "one more second". After a while I noticed the techs looking at me and snickering and then I understood what was happening. I got up to leave and they laughed even more. Infuriating to say the least. This happening during such a heavy time while I'm grieving a close family member was so disheartening. No explanation or attempt to provide the service that I was gonna pay and tip well for. I wouldn't recommend this place to anyone for any service. Especially if you're not white. read more

4 days ago New So Kelly used to do my nails years ago and then I lost contact! I found her here and my life was complete! I always call to see what time I can come so that I won't have to wait because I have my days planned out. Everytime I'm giving an exact time and I get there I still have to wait 30 plus minutes! This particular day I didn't have the time to wait . I asked can someone else do my nails. Alex did amazing. Today I called to schedule my appointment with Kelly as i always do and was declined service and she hung up in my face! How unprofessional! Never expected this from someone I've been faithful to and giving my hard earned money to for years!!!! So I called back to talk to the owner which is her sister! She begins to tell me that Kelly doesn't want to do my nails anymore because I didn't wait on her last time. Now let me also add. The only reason I trusted Alex last time is because one of my other times when waiting for over an hour she asked me if I could let him do my nails because the set she was on is going to take longer . So she gave me away to him when it was convenient for her!!!!!! But my time and money is clearly not a concern! I will never step foot back in this piss poor ass business and I will be sharing this story on social media as well to all of my friends and family ! This is discrimination unprofessional disrespectful and poor customer service! And the owner had the nerve to ask me can I come and just let Alex do it . Why the fuck would I come to your establishment and pay my money ???? Worst experience ever !! read more

Very little wait. Had the color I wanted too! Easy to get too. Nice and clean atmosphere

Well, I was looking forward to a much-needed pedicure! I went to LA Nails in Bonaire by Kroger. I walked in and sat down to where they pointed. I already felt uncomfortable and I wasn't greeted or anything. I asked for a pedicure and manicure with possibly SNS nails. I decided to only get a pedicure and manicure. Well, one girl was not happy about my decision and started talking about me! They were rude!! They spoke in their language, making the same comments I said when I changed my mind BEFORE they started my nails. Laughing and stomping around, grabbing my hand to do the manicure. I will not return!! I will not recommend and I will go out of my way to let people know not to go there! read more

LA Nails & Spa - LA Nails & Spa - Nail Salons Near Me - Bonaire, Georgia

horrible tech put my shoes on and messed up my nail I said something about it and she threw some polish remover on it and said it was fine read more

They didn't listen to what I asked for when doing my pedicure or my nails. I asked for tips on my big toes bc they are short a d stubby. She ignored me and was a little rude when asking me to move my feet. I didn't notice she didn't do the tip until she was finished. I got the pi k and white and I asked for gel and she did acrylic and you can she where my nail beds are bc the white isn't thick enough!!!! read more

The person doing my pedicure cut my toe with something that looks like a cheese grater. I've had it used on my heels before, but today she scraped off the skin on my fourth toe. I screamed and told her to stop and she kept trying to put my foot back into the water. As you can see, I don't have horns so what the heck was she scraping?! She scraped it so deep, the white underneath was showing and then it started to bleed. Another lady came over and yelled at her in another language and tried to hand me a band NEVER EVER AGAIN! The one star is because the water in the bowl was warm! read more

LA Nails & Spa - Skin scraped off by horrible nail tech! - Nail Salons Near Me - Bonaire, Georgia

So RACISTS!!!! I mean really??? We were the first to get there and they helped two white women that came in after us. They spoke in their language and laughed while looking at us. Then when we got up to leave, they said "So sorry." But kept laughing.. We have never experienced anything like this before. The nerve.. read more

the guy cut my nails way too short for my nail shape to be almond and got mad at me for asking to redo it. he then continued to shape my "almond" nails at triangles and didn't do my french tip right. charged me $20 extra dollars for the whole situation. do not recommend. read more

This is my first time getting my nails done. Y'all.. I am speechless. I felt so welcomed by the staff. It wasn't busy when i went. I got the sns. She did such amazing job and took her time, so I'll definitely go here again! read more

LA Nails & Spa - Nail Salons Near Me - Bonaire, Georgia

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Brought my grand-daughter in and she and I had a jelly pedicure. My tech would not smile, would not talk and put tools she used on me right back in a tool box. Not sanitary to me! Too many TVs with too many different stations playing. Definitely not "spa" treatment!! read more

I loved their number 2.... but service just wasn't the best...I honestly wouldn't come back...

The first time I went the lady cut my toes very short. I went to go get gel the other day and I paid 28 for a HORRIBLE job. I could have done it myself. Felt rushed and the lady seemed like she was in a hurry.. read more

This used to be my FAVORITE nail place, but that has changed over the last few months. They still do good work, but they are incredibly slow and are not transparent about how long the project it taking. I just had a lady tell me "10 more minutes" twenty minutes after she had just said "10 more minutes." Ugh. read more

This place I think is fairly new did a good job on my pedicure. I still think it is kind of rude when your sitting there and they are having a conversation with each other and not the customers. This s place didn't offer any water or beverages. I guess that is why the prices are not that expensive. So far my toes are still attached. I'm only saying that since I did see a picture where someone had a bruise on there foot after a pedicure. read more

I developed Paronychia after my last visit to this nail salon. Doctor said I was close to losing my toenail. Would not recommend. read more

LA Nails & Spa - Nail Salons Near Me - Bonaire, Georgia

This is the one place I go for my manicures and pedicures. The prices are reasonable and the staff is very friendly.

2mins from home, great and friendly service. I've only had my nails done at one other place in town and have never made that mistake again! It's going to be tough to find another place that lives up to this one when we move! read more

Best nail salon in town. I have been visiting this place for the last few months and have never been disappointed. Great service and kind staff. My nails always look great each time!! read more

I second that!!! I told them exactly what I wanted (was VERY clear) and the guy kept trying to get me to do something...I was trying them out for the first time as I was in the area but it'll be my last ..I know it's no sweat off their backs..but if the customer is adamant about what they want don't try to fast talk them into something else..more add ons or trying "this looks better" = more money !! read more

i have been coming here for 3 years! vicki and lee are the most awesome salon owners! i have never had a bad experience here!

I am NEVER coming here again and I was a bi-weekly TIPPING customer! I came in at 7:15 and asked for a full set and pedi. It was time to redo my nails which is why they needed a full set. He (owner) told me that they had a party and couldn't do my pedi but could Do my nails. I waited 15 mins. A Caucasian lady and her 2 daughters came in at 7:37 pm and asks for 3 pedis and one fill-in and brightly accommodated (immediately) all 3! I viewed this as a form of racism or some type of discrimination! I have never had an issue before today and I always Tip 20-30 percent. I immediately walked out without causing a scene but was furious! I could have patronized another business. What makes me so mad is that I don't think these owners will care about this review and neither will the BBB. But, I'm going to file a complaint. read more

i asked for a specific design and she went ahead and did a different one without asking. and when i noticed she said "people like this better" on top of that she told me $60 dollars for nails and she charged me $102! very disappointed. noticing my nails starting to chip within 3 days and it only got worse. DO NOT GO HERE! read more

I was charged $5 extra for my Pedicure because she had to take gel polish off my toes. The polish has to be removed in order to do a pedicure so I really didn't understand that. Not sure if I will be returning. Really no good explanation for that, polish removed is part of the process. read more

This place was packed and just keeps cycling people through. If your looking for a nice relaxing pedicure this is not the place. The seated us right away and we waited for a bit for the nail techs. My nail tech sped through the pedicure. My mother was sitting next to me and received a much different experience. Her feet were scraped and she got a hot towel, while I got neither. It's understandable that there is a rush and they are trying to service everyone who came in. I would have appreciated the same service as my mother. For me I will keep searching for a great pedicure. read more

I called this past Saturday to see how long the wait was. The owner told me 20 minutes so I hurry on up to the salon. When I get there the owner asked how can I help I said toe polish and he told me to pick a color. I pick my color and sit down. As I'm waiting ppl are coming in the door and seated to get their feet polished immediately. At this point I've waited 35 min. Not being told why ppl are going in front of me or when I would be next. The owner or whoever the guy is that sits at the front table to the right is very unprofessional. I will not be going back. Btw this wasn't the first time , that was the last time for me though. read more

I'm new to the area and really preferred a salon closer to where I now reside. Upon entry someone finally greeted me as I stood at the door wondering if I should sit or if I should approach someone. After the greeting I was directed to sit at a numbered location, which I did. Eventually someone turned on the water and later greeted me. After explaining that I wished to have a mani/pedi, I was told to choose my color. In light of the fact that this was my first time I had no idea where the color palette was. I saw one hanging across the salon and went and retrieved it. At the conclusion of my pedicure I was told to sit in another area where I waited for someone to begin my manicure. I requested the walkout shoes because I had worn boots in. That was an event all by itself until finally a younger person gave permission for me to have a pair. Much to my surprise, because of the delay, the same individual who had completed my pedicure was going to do my manicure. Once she completed the manicure I was placed at their drying station. After sitting there without any interaction from staff I saw the person who had completed my nails exit the building. She never said anything or checked to see if my nails were dry. In fact she never told me how long I would need to sit. As I sat there after she left I decided that I would rather remove the polish and definitely return to Macon to have my nails done moving forward. I had hoped that this would be a great experience due to its proximity to where I live, however I was disappointed and will not be returning and will not recommend this salon to anyone else. I am a stickler for good customer service. I tipped her because the work was completed and at least my feet felt beautiful however the customer service left a great deal to be desired. #disappointed read more

I went in there during Fifi Wolrd Cup, and the entire staff was more interested in the game then their customers. The guy doing my nails used a "cheese grater" to remove rough skin which caused my foot to turn red (and they stayed that way for days). The massage on my legs and feet was painful. I felt like I was in a butcher shop. I go to a spa to be pampered not butchered. read more

I sat at this nail salon for an hour and was not attended to the whole time. Then when I decided to leave the worker at the front laughed and me and my mom. After we had politely said we would come back. read more

DO NOT GO HERE. I specifically asked for a Full acrylic set and a pedicure and was told my pedicure would "take too long". Color was not the color I asked for and was told it would be $5 more for them to be a medium to long length. Worker was rude and very jerky with my hands. After complaining about the service and not getting what I asked for I asked to talk to the manager and the manager was the man who did my nails. If I could give this nail place 0 stars i would. Would not recommend to anyone nor will i go back. Save your money and go to a better nail salon like Studio Nails and Spa. read more

Great location. Clean, spacious, and customer friendly. I enjoyed the openness of the salon and although I had a little bit of a wait I didn't mind because due to the amount of customers they had I knew it had to be a good salon. I had a pedicure and acrylic fill in with gel polish on both. The deluxe pedi was simply amazing and relaxing ... I really enjoyed my time at this salon and will be returning. Their polish selection is huge! read more

I normally am not the type to complain at all. However, my first and only experience here was so terrible I will not return. I admittedly went on a Saturday with no appointment so I knew there would be a wait. I waited almost an hour and a half to be seen with no one addressing me or even updating me on how much longer it would be. Then I got a mani and pedi with gel polish. The staff I dealt with was fairly rude. After the pedi I had to remind them I was getting a mani and was directed to another station to wait again almost 20 minutes. However, finally I was done and able to check out. Gel polish usually stays on forever but it began to peel off less than a week after my visit. At first I thought it was a fluke with one nail but now several have peeled. Overall I have had much better service elsewhere for a lower price. I only tried here because its close to where I live but from now on I will drive the extra few miles. read more

Use to like LA Nails but like someone else stated in the reviews they have changed! They are now very sloppy and rush through the job. I went in for a pedicure and a fill in and came out with both my heels bleeding....one is so bad I cannot put pressure on it. The young man who did the pedicure used a razor on my feet - which I thought the health department had outlawed but was told they will use it if requested (I did not request). They would only take the cost of the gel polish off the bill even though I bled all over the salon!! Thinking twice about going back there again. read more

I text my nail tech Vicky @9am to tell her I had a repair. I arrive @3pm to get the repair done to my toenail. Be mindful, she never responded to my text. When I walk in she tells me I am busy, can you come back? My reply, "NO, if you had responded to my text I wouldn't have made a blank trip and you could have given me a time to come in!" Nevertheless, I waited an hour and a half for a repair that took five minutes to fix. Mind you, when I have had appointments with her she would stop to do someone else's eyebrows, talk, assist others all during my scheduled appointment. Vicky and her husband Lee are racist, money hungry owners. I can honestly see why Holly, Sam and others left. I will never patronize this salon again and will make it my business to spread the word to others. They are not sanitizing their equipment, which has caused a few patrons to get a nail fungus(soreness, discoloration, pulse, loss of nails). I have had the pleasure of being in the salon when the patrons come back in complaining of the symptoms described above. I have also contacted the BBB and the State Board! read more

Rudest staff I've EVER encountered anywhere (regardless of business type)...between just being plain ean and talking behind our backs, they were fully successful in their effort to ruin what was intended to be a special occasion treat. Literally brought my granddaughter to tears, and were so condescending to me, suggesting that I've never had my nails done before because they're too short. This was said at least four times. After upsetting a young girl to the point she was fighting back tears, the employee starting making excuses trying to justify her over-the-top unprofessional behavior, and then finally switched out with a co-worker who finished doing my nails. Just keep in mind, people who submit reviews are typically either extremely positive or disappointed in a companies products or services. I'd suggest looking through reviews on different sites for LA Nails and seeing exactly how many negative comments have been placed related to this companies complete lack of customer focus. Not sure why anyone would ever tolerate and pay to be treated this way. No second chances from me, there are other nail salons in the region that actuall want to create a great experience, building and maintaining a loyal customer base. Do not continue to patronize this establishment and condone their horrible culture. read more