This shop has the best customer service that I think I've ever experienced. I don't usually worry…read morethat much about how I'm treated by staff who are in CS roles, because I know how exhausting, stressful and dull the work can be. However, the people who work at this shop are so outstandingly kind and helpful that it's worth mentioning. I came here to get a very fine gold chain repaired and to get my watch battery replaced. I ended up needing to get the movement in my watch cleaned after there were still issues with the second hand getting stuck after the battery replacement. The woman working the counter was very clear in advising me and gave me a sense of options and cost before ever compelling me to commit to the work I would get done. We discussed the replacement of the crystal on the watch face and she recommended that I see how the other repairs went first, to ensure that the watch could be made to function properly first. It's simple stuff, but I really felt that I was being given respectful advice. I also watched the same woman interact with an elderly lady who came in looking for a particular address, which turned out to be in the building, but required her to go on a bit of an adventure to find it. The woman working here went out of her way to help this elderly woman find her way - it was very sweet.

returned a $2400 ring that looked not at all like the designer item I gave them. I'm not even sure…read moreit's the same ring! I'm having the ring looked over by a Le Vian dealer in a few days as I think that the brown diamonds my ring had have been replaced with I don't know what.

Great place! I can wholly recommend the Gold Room. They continue to keep my ring clean and the…read moreclaws solid.

The Good: My ring was well done, clean and dipped in rhodium. Customer service was lovely (shout…read moreout to Jill) The Bad: They changed out my husbands date dial when we just asked for a new crystal. He ended up needing to send it back and wait for the right colour. Very annoying that they didn't ask or just thought no one would notice. To be fair, this is the second time this has happened (last time it was with another jeweller. I wonder if they use the same watchsmith..) I'll be back for whatever needs I have because the customer service was good and handled it all, but I'd recommend making sure you check your items.

After submitting pics of the damage I received a quote for my repair. Dropped it off on Friday and…read morepicked up on Monday. Quick and friendly service with payment options that prefer debit transactions vs MC/Visa.

Thank you for engraving the Grad gift so quickly. A great…read morejob, elegant & she loved it. Thank you Anna & company. Although we travelled by train, etc., from Langley, the trip was worth it.

I had begun searching for an engagement ring on my own but within a week I decided to involve my…read moresoon-to-be fiancé in the process. I'm glad I did and I'm glad we stumbled upon Broadway Jewellers. Unlike a lot of the big chains we never felt pressured and never felt like we were just an expensive sale. They worked within our budget to put something together for us that met our requirements and fit a couple of other constraints that were important to us. We ended up taking one of the designs they already had and modifying it slightly with a combination of our ideas and Michelle's guidance. We changed our mind a couple times and they were very flexible and understanding throughout. The end result is something we are both very happy with and will continue to be special for years to come. We are about to purchase a wedding ring for me and Broadway Jewellers will be our first (and likely only) stop.

They had my engagement ring and kept it after they closed with no notification to me. Essentially,…read moremy ring was stolen!

This is always my go to jewellers for jewellery, engraving, appraisal, sizing and repair. They are…read moretop service!! For example, when I got some engraving done, they offered to clean the rings I was wearing and they look absolutely brand newso sparkly

Thank you Romance Jewellers for taking my broken ring (and a few old pieces) and turning it into a…read morebeautiful ring designed from a photo I found. The staff are knowledgeable and extremely helpful and I am delighted with the result. I have also had heirloom pieces expertly repaired. It is nice to have a reliable jewelry store in my neighbourhood that I can support.

Always trust Martin and Barbara when looking for a special gift or for something creative in…read morejewelry. Excellent quality and selection and Martin is a master goldsmith when it comes to making custom pieces!

I recently was gifted a necklace by my parents, and this piece belonged to my paternal grandmother…read more It is over 100 years old and very precious to me. I want to wear it 24/7 but my mother advised me to take it to a "good" jeweler to check to see if the chain was sturdy enough for constant wear, and to double-check the clasp to ensure it was strong. Makes sense. I enquired with my closest friend who's lived in Van since the 70's, and she immediately referred me to Martin Smith. She said he's the only person she entrusted to appraise her deceased mom's jewelry and to repair and clean her cherished rings and pendants. I subsequently found out a very established neighbor of mine also knows Martin well and she, too, would only take her jewelry pieces to him for care. Seems all the ladies I know who have "important" pieces trust Martin. That's good enough for me! I made an appointment with Martin online and visited the store earlier today. First, I must say, this block on W. 57th St. is so cute, with cafe's and cute shops. I also appreciated all the free street parking here, on both sides of the street. Such a refreshing change. The shop is small but packed with gorgeous displays of sparking jewelry pieces. There is a workshop on the premises, so I presume the jewelry is created on site. There was quite a wide range of styles of pieces here, and lots of gem stones and lots of diamonds. Many were "lab grown" diamonds (which I appreciated). I was impressed with the quality of the artistry. There also were some high-end household accessories at the front of the shop (i.e., some pottery pieces, service wear, stemware, soaps and candles, etc.). Despite these items, I'd estimate that 90% of the shop is devoted to jewelry. Martin was so personable and friendly, and he clearly knows "his stuff", as my mother would say (lol!). He checked my necklace with some sort of monocle and assured me that the chain and the clasp were sturdy and good to go. He tightened one link and I asked him, what do I owe him, and he said nothing, he was happy to help out. Just...wow. I can't speak highly enough of my experience here. I wouldn't hesitate to recommend this shop for anyone's high quality jewelry needs.

Cavalier goes above and beyond…read more I spoke with both Mitch and Joshua to have everything dialed in from the engagement ring to the wedding bands. I highly recommend this place for your wedding and jewelry needs. They're helpful as they guided us through the process of styles, sizes, and price points. Friendly staff who made us feel comfortable and welcomed. 10/10

Cavalier has the absolute best customer service…read more My (then) fiancé had an awesome experience building my engagement ring, which I couldn't love more. I held so much love for this ring in fact, that I struggled to find a wedding band that I felt complimented it, but didn't overpower it. Perisha worked with me over MANY appointments. She guided me to ensure a custom design was going to be durable and stand the test of time (unlike most of the photos on Pinterest). After not one, but two rounds of revisions, I have a ring I am in love with. Perisha, and Cavalier did everything to make me happy even though the revisions were based on my own decisions. They made me feel so assured throughout the process, telling me my happiness was the most important thing. I can't recommend them enough and would never look anywhere else for my anniversary bands and fine rings to come :)

Sheetal is amazing! She designed the prefect engagement ring for me. Her service is super…read morepersonalized! It is so me! It turned out even better than I expected! We will definitely be going back for our wedding bands and other custom jewellery in the future

My wedding rings needed resizing so I took them to Sheetal at Maharani Jewels, based on the…read morepositive reviews here on Yelp. I also showed her a few special items of my mother's to get an idea of value and what was needed to bring them back to life. The rings were done very quickly and at a reasonable price, so I returned with the other jewelry for refurbishment and, in one case, rhodium-plating. Every piece came back in mint condition, and the yellow-to-white gold conversion was stunning. I would not hesitate to recommend her services!