This shop has the best customer service that I think I've ever experienced. I don't usually worry…read morethat much about how I'm treated by staff who are in CS roles, because I know how exhausting, stressful and dull the work can be. However, the people who work at this shop are so outstandingly kind and helpful that it's worth mentioning. I came here to get a very fine gold chain repaired and to get my watch battery replaced. I ended up needing to get the movement in my watch cleaned after there were still issues with the second hand getting stuck after the battery replacement. The woman working the counter was very clear in advising me and gave me a sense of options and cost before ever compelling me to commit to the work I would get done. We discussed the replacement of the crystal on the watch face and she recommended that I see how the other repairs went first, to ensure that the watch could be made to function properly first. It's simple stuff, but I really felt that I was being given respectful advice. I also watched the same woman interact with an elderly lady who came in looking for a particular address, which turned out to be in the building, but required her to go on a bit of an adventure to find it. The woman working here went out of her way to help this elderly woman find her way - it was very sweet.

returned a $2400 ring that looked not at all like the designer item I gave them. I'm not even sure…read moreit's the same ring! I'm having the ring looked over by a Le Vian dealer in a few days as I think that the brown diamonds my ring had have been replaced with I don't know what.

Always trust Martin and Barbara when looking for a special gift or for something creative in…read morejewelry. Excellent quality and selection and Martin is a master goldsmith when it comes to making custom pieces!

I recently was gifted a necklace by my parents, and this piece belonged to my paternal grandmother…read more It is over 100 years old and very precious to me. I want to wear it 24/7 but my mother advised me to take it to a "good" jeweler to check to see if the chain was sturdy enough for constant wear, and to double-check the clasp to ensure it was strong. Makes sense. I enquired with my closest friend who's lived in Van since the 70's, and she immediately referred me to Martin Smith. She said he's the only person she entrusted to appraise her deceased mom's jewelry and to repair and clean her cherished rings and pendants. I subsequently found out a very established neighbor of mine also knows Martin well and she, too, would only take her jewelry pieces to him for care. Seems all the ladies I know who have "important" pieces trust Martin. That's good enough for me! I made an appointment with Martin online and visited the store earlier today. First, I must say, this block on W. 57th St. is so cute, with cafe's and cute shops. I also appreciated all the free street parking here, on both sides of the street. Such a refreshing change. The shop is small but packed with gorgeous displays of sparking jewelry pieces. There is a workshop on the premises, so I presume the jewelry is created on site. There was quite a wide range of styles of pieces here, and lots of gem stones and lots of diamonds. Many were "lab grown" diamonds (which I appreciated). I was impressed with the quality of the artistry. There also were some high-end household accessories at the front of the shop (i.e., some pottery pieces, service wear, stemware, soaps and candles, etc.). Despite these items, I'd estimate that 90% of the shop is devoted to jewelry. Martin was so personable and friendly, and he clearly knows "his stuff", as my mother would say (lol!). He checked my necklace with some sort of monocle and assured me that the chain and the clasp were sturdy and good to go. He tightened one link and I asked him, what do I owe him, and he said nothing, he was happy to help out. Just...wow. I can't speak highly enough of my experience here. I wouldn't hesitate to recommend this shop for anyone's high quality jewelry needs.

Patrick truly went above and beyond to help us with resizing our ring! He took the time to explain…read moreall about the process, assessed the vintage ring to ensure the diamond was secure and did a great job polishing the ring to look like new. He also had a wide array of nice custom rings. Would highly reccomend to anyone looking for a new custom ring or to resize/repair an old ring. Truly great customer service!

So grateful to find Casanova! After gaining a few pounds since the wedding, our rings no longer…read morefit. They are puzzle rings from Georg Jensen and one jeweller after another told us they could not be resized. The Georg Jensen company told us the same and said our only option was to buy new rings! This went on for 3 years - 3 years of not wearing our beautiful wedding rings - and finally we were referred to Casanova who saw no problem resizing the rings. He fitted us perfectly, resized the rings without compromising the fit of the "puzzle pieces", cleaned the rings up to a high shine, finished and had them ready for us weeks earlier than promised and was very knowledgable, kind and pleasant to work with throughout the process. Can't recommend this jeweller enough!

I had an awful experience calling to ask about jewellery repair. I had two rings in need of repair,…read moreone purchased at People's jewellers and one old family heirloom. I think the name of the woman I spoke with was Monica. As soon as she heard I had a ring from People's, all she would tell me is that I had to go there to have it repaired. I told her that I would rather pay more to have it fixed locally because People's sends it out East. I kept trying to mention my family ring (because I absolutely would NOT send that anywhere in case it got lost) but she refused to listen and just kept saying, "go back to People's!". I literally almost cried because I'm so attached to that ring and it breaking was already so stressful. Anyways, I went to Independent Goldsmith, paid twice what I would have at People's in order to keep it local, and received excellent service. I would not recommend LL Private Jewellers at all, absolute crap service.

When looking for a jeweller to resize my (brand new!) custom engagement ring (bought online, didn't…read moreknow my size) I was initially scared and overwhelmed - until I talked to Monika! I had quotes from 2 jewellers that were much higher and that included up to 10 days in wait times. When I called LL (open til 9pm! so convenient for us 9-5ers!) they said to come right in, and as soon as I found the building (it's that old one on Granville you always pass but never noticed) they buzzed me in to their little studio. They were real, honest and friendly during the consult, quoted me MUCH less than the others and said they'd have it 2 days later! I went to pick up my ring today and it fits perfectly, I realized the reviews were all true, they made me feel comfortable and extremely satisfied with the end result. I'll definitely recommend their no-nonsense, amazing work to my friends and go back to them if I need anything else!

It pains me to give them this review because I had an emotional attachment to this store. Myself…read moreand my sibling and siblings-in-laws have all got their engagement rings from here. I got an engagement ring, the wedding band and an additional band a couple years later for an anniversary....all 3 were slightly different sizes but they said not to worry as there is a free sizing for each at any point. I then had 2 kids in under 2 years so I didn't want to get the free sizing as my fingers were not their normal size during pregnancy and I told them this when I went in and they agreed with with me. After my babies I took in all 3 rings to finally get them sized and one band had lost a tiny side diamond. When I brought them in they quoted me $800 - to size down 2 rings, replace a tiny side stone and they also said I had another stone that was cracked that they wanted to replace and then to clean it up they were going to rhodium plate it. I took the rings in on Saturday and he said I'd hear by Thursday but it actually took 2 weeks to even get that quote. I called and asked for a breakdown and told the guy (I dealt with the tall man with a shaved head - he is not who we dealt with when we got ANY of the rings or any of the times we were back) they always told me I had a free sizing and he said maybe that was the old way but you have to use it within 2 weeks of getting the ring. He was decent but a bit on the rude size that I'd expect free sizing a couple years later. But I was frustrated because if they said there's a free sizing in the lifetime then I didn't want to now pay $400 just to size down 2 rings....if they had told me this all along I would have done it right away. I asked for a breakdown and not just a total and the breakdown was ridiculous...it took a while and all he told me was the cost per ring. For example one ring had a sizing, a missing diamond and a rhodium played so that will cost $XXX. They couldn't just tell me the sizing cost $XXX, the 2 diamonds to replace would cost $XXX, the rhodium will cost $XXX. I absolutely didn't like the service from this guy so I took the rings back and I took it to another jewellers that we love. They sized all the rings, replaced the stone and they said they didn't see any other stones with a crack or issue and they polished it up...the total was $200 and my rings looks brand new. They also even gave me the tiny bit of gold out of the ring from sizing down. They were incredible and unfortunately I lost a lot of trust in Minichiello's. We have recommended them in the past but unfortunately, they don't seem like the sweet family run business that we loved...they definitely have a bit of a money grab when it comes to getting your repairs done their and they didn't stick to their word. I'm also still upset that they claimed I had another stone they wanted to replace when there wasn't. I'll still take it to a 3rd jewellers to see if they see anything but if not, that was a scam and I'm highly disappointed.

I had been looking for the perfect ring for a few months now to no avail. I had checked practically…read moreevery jewelry store in Edmonton and a few around Vancouver and couldn't find anything that existed that resembled what I was picturing in my head. I was looking for a three stone ring with a center sapphire, flanked by two diamonds, accented by a few diamonds along each side of the band. I finally decided to simply get the ring custom made and kept getting quotes from jewellers in Edmonton and Vancouver that were over twice the budget I gave them. Not to mention most quoted me for a center sapphire of 8mm when I only wanted 4mm. Some stores even told me that they could not get a 4mm princess cut sapphire or that one of that size would not look good and would be too small. Just when I was ready to give up, Minichiello came back to me with a quote that was only slightly above the budget I had given them. They even offered to bring in sapphires for me to look at, which were all gorgeous and exactly what I had pictured. They produced a wax mould of the ring within a week for my approval and the completed ring was done two weeks after. Unbeknownst to me, they tried to finish in a week so it would be ready in time for my birthday, but I was glad that they wanted to ensure the ring was perfect and didn't compromise quality for time. They even sized it down for me after I tried it on for a weekend, as it was warm the day they measured my finger. I absolutely love the finished result and am very happy with the quality of the ring, as well as the service! I have received so many compliments and I will not hesitate to have future rings made at Minichiello! Thank you so much Emma and Maren!

Simon is an exceptional artist and a true master of his craft. Entrusting him with the creation of…read moremy custom engagement ring was the best decision we could make (and I did A LOT of research). His dedication was evident as he discussed our design ideas and sketched them out precisely as we envisioned ahead of making the ring. The attention to detail he demonstrated was unparalleled. We are absolutely thrilled with the final result!! Thank you, Simon, for your assistance, guidance, and patience throughout the process. It was a pleasure working with you and we can't wait to work with you again on our next piece.

SO COOL! My wife and I and Simon designed a fully custom 5 year anniversary ring that I could not…read morebe happier with. The experience was almost the best part (the ring beats it out though!)... we went to his shop where he designs, creates and sells and Simon walked us through the process and even showed us the equipment that would be used. Simon was great at getting my wife's vision on to paper right in front of us and then shortly after he brought the ring to life and delivered us this beautiful piece my wife loves. Thanks Simon!

Daniel and Helen are amazing! They were able to custom make a Halo band for my…read more wedding ring. I'm a super satisfied customer and I would recommend them to anyone.

I would never go anywhere to have anything made or fixed except to Daniel and Helen. They custom…read moremade our wedding bands and engagement ring. Fourteen years later, when we upgraded the stones, the rings look the same yet even more fabulous than they used to. I can't stop looking at them! My husbands band matches mine perfectly, and even with a diamond in it, it is very masculine. In the fourteen years, not once did the claws on the stones break or get loose. They always seem to know exactly what I want when I go in for something. I have had many things made or re-worked and will continue to go to them. Product, service and workmanship are number 1! Can't get any better than this jeweller.

Great place! I can wholly recommend the Gold Room. They continue to keep my ring clean and the…read moreclaws solid.

The Good: My ring was well done, clean and dipped in rhodium. Customer service was lovely (shout…read moreout to Jill) The Bad: They changed out my husbands date dial when we just asked for a new crystal. He ended up needing to send it back and wait for the right colour. Very annoying that they didn't ask or just thought no one would notice. To be fair, this is the second time this has happened (last time it was with another jeweller. I wonder if they use the same watchsmith..) I'll be back for whatever needs I have because the customer service was good and handled it all, but I'd recommend making sure you check your items.