BEWARE!!!! Unit rented at 503 S Rainbow in Bentonville, arrived today and the garage door to our…read moreunit is jammed. We were unable to open it! Called the 800 number and they told us NO ONE WORKS ON THE WEEKEND...WE ARE UNABLE TO SEND SOMEONE OUT TO HELP YOU!! What? This customer service is HORRIBLE! Who runs a business like this? We DO NOT recommend using any SpareBox facility as they do not help their customers! So completely unprofessional & unacceptable!

This company took over the Pleasant Grove Self Storage at this location. There was not much fanfare…read moreto let existing tenants know of this change, and what a change it was. No longer any friendly faces here as there are no people at this location. They went to a personless self-service kiosk model. This means no one is there to help you with questions or concerns. No one is there to monitor and manage the units - this feels like a safety and security risk for the belongings of the tenants. To top this off, there is no customer service to speak of. Sure, there's a contact number and email form but any responses you get are unhelpful canned replies at best and ignored at worst. Recently, I inquired about the return of my deposit on a unit that I had with the previous owner and was essentially ignored and told that I was SOL and to contact the other company. This is not possible as they do not exist and ceased to upon the transition. Further requests were ignored or told that they can't and won't help despite having taken on the assets and debts from the acquisition. I looked into the BBB and their local entries are not there - shocker. Looking at their entries in other states, the negative trend continues with reports of this company selling off tenants belongings even with a valid and ongoing contract. I definitely do not recommend this place. Avoid it at all costs and go elsewhere that actually has people that can be interacted with, held accountable with, and have real connections with.