Called numerous times. Tried to get information about a home they listed for sale and got no…read moreanswer. Even tried dialing #9 Emergency and they hung up twice. Lost me as a customer. And I feel sorry for the poor homeowner that used this company.

From the owner: Diamond Real Estate Group, Inc. welcomes you to the premier resource for all real estate…read moreinformation and services in Temecula Valley. We hope you enjoy your visit and explore everything our website has to offer, including real estate listings, information for Homebuyers and Homesellers, Property Management and more!

I truly hate leave negative reviews, but after living in a Tricon Residential community and…read morespending months attempting to resolve issues through the proper channels, I feel compelled to share my experience. The most significant issue has been an ongoing HVAC/heating failure that originally began in February 2026. Despite multiple maintenance requests, countless phone calls, technician visits, involvement from Tricon maintenance personnel, and even a third-party HVAC contractor, the problem continued. What was most frustrating was not just the repair itself, but the complete lack of communication, accountability, and urgency surrounding a basic habitability issue. Throughout this process, I communicated directly with Regional Manager William Yanez Manecke who later just cc'd some other people in management, the leasing office team, Tricon customer service, centralized maintenance, onsite maintenance personnel, and outside contractors. Despite repeatedly explaining that I had already contacted maintenance, escalated the issue, and took time off work (8 days to be exact) to accommodate multiple repair attempts, I continued receiving the same response: call maintenance again, follow up again, and continue waiting. Eventually, after months of failed repair attempts and lack of meaningful updates, I was forced to file a complaint with the City of Menifee Code Enforcement Division. The City reviewed my complaint and immediately opened Code Enforcement Case CE-26-0539. Unfortunately, the HVAC issue is only part of the problem which has still be fixed or address. The overall condition of the community has steadily declined. Trash cans are routinely left out throughout the neighborhood for extended periods, creating a cluttered and neglected appearance. Common areas frequently appear overlooked, and there seems to be little enforcement of community standards that residents are expected to follow. In which William continues to provide excuses, what's sad is no other community has this issue. I literally gave him the plan to have them removed at owners expense and he did what he normally does, not reply.... The dog park, which is advertised as a community amenity, is often littered with dog waste and appears to go extended periods without proper cleaning or maintenance. Residents paying premium rental rates should not have to navigate dog waste, overflowing trash cans, and poorly maintained common areas. Also the pool, they'll tell you is heated, but it is not and not to mention their gym, the overhead speakers don't work, I told them via email in February that the treadmills were breaking down and STILL not fixed. What disappoints me most was the lack of ownership and accountability. Problems are "acknowledged", but meaningful action often appears delayed or passed between departments. Residents should not have to act as project managers to coordinate communication between leasing staff, regional management, customer service, maintenance teams, and contractors just to resolve basic issues. For the amount of rent being charged, I expected significantly better communication, responsiveness, and pride in the community. Instead, I experienced poor communication, delayed maintenance resolution, declining community standards, and a complete lack of urgency regarding issues that directly affect residents. I sincerely hope Tricon Residential leadership takes a serious look at its customer service, maintenance escalation process, community upkeep, and management accountability. There is a substantial gap between the image being marketed and the experience I have personally received.

RENTER BEWARE!!!!If I could give this place 0 stars, I absolutely would. I was the first tenant to…read moremove into this complex, and I truly wish I had known that this is not a traditional rental community. From the beginning, there were issues. We were originally scheduled to move in at the start of December 2023, but were notified last minute that construction delays pushed our move-in back two weeks. We had already given notice to our previous landlord, so we had to scramble to extend our stay. We tried to be understanding since we had a newborn and didn't want added stress. At move-in, the property manager pointed out areas that needed touch-ups that we could expect corrected in our initial weeks but those fixes were never completed. About three months in, we started hearing noises in the walls. By month four, it became frequent enough that we contacted maintenance. We were told this was "normal" for a new build and that pest control was our responsibility. After escalating, their team came out--but instead of resolving the issue, they sealed the entry points and trapped a rodent in the wall. We were then stuck living with the smell of a dead animal for a week, with no response or help from management. Unfortunately, this wasn't a one-time issue. When the weather got colder, the rodents returned. Multiple neighbors reported the same problem, so this is clearly a property-wide issue. Other problems continued: * Routine maintenance issues (lights, vents, etc.) were consistently labeled as "tenant responsibility" * Amenities were delayed far beyond promised timelines * Construction would begin working before the Menifee noise ordinance (we expected noise but not at 6 am) * The front gate frequently malfunctioned in the initial months, sometimes preventing entry/exit * It took months to receive a second garage remote and it was only prioritized after they flagged something for us to complete * Solar panel activation was also delayed * The maintenance line was basically nonexistent because Tricon didn't have it live yet We gave management the benefit of the doubt since they were operating without a proper office and handling a new development--but the pattern of poor service never improved. About five months after moving in, we were contacted about an unpaid move-in fee that had never been included in our original balance. While the amount was small, it was frustrating to be held accountable for their oversight months later but again we ended up giving them grace. Later, our key fobs suddenly stopped working without notice due to a system update that affected a "few" tenants but we were not informed. It took nearly a month to receive replacements, during which we couldn't access amenities we were paying for. You might wonder why we stayed so long. Honestly, we assumed many of these issues were out of the front office's control, and with a young child, we didn't want to deal with moving again. However, in our final year, we discovered a persistent pink substance in our shower that kept returning despite constant cleaning. It was eventually identified as mold. Maintenance initially claimed it was our responsibility, but their own technician admitted it was caused by improper sealing during construction. After escalating to corporate, they finally approved repairs--but only after significant back-and-forth. At move-out, we encountered yet another issue. While 30-day notice is standard, this property requires 60 days. We submitted notice 40 days in advance and requested leniency due to our ongoing issues, but never received a response in the 40 days prior to moving. After moving out, we followed up repeatedly and were ultimately told--again--that everything was our responsibility and we're not extended the same grace we often gave them. Final advice:If you choose to move here, document everything. Follow up constantly. Take photos at move-in. Don't expect flexibility or proactive support. If you're considering signing a lease--my honest recommendation is to look elsewhere. Based on our experience, if they didn't prioritize their first tenants, it's unlikely things have improved.

Big shout out to Karissa Buffington with Generations Escrow. She was amazing and such a pleasure to…read morework with. This was a very stressful transaction and Karissa was on top of things, which helped ease my stress knowing that I had someone I could trust! Highly recommend her! Thank you again!

The ask officers here were ignorant, unprofessional and stole $1500 from me. The seller canceled…read moreand the escrow officer would not release my deposit without taking the money from me!! pure and simple theft, realtors and Riverside County avoid them like the plague for your sake and your clients

Magnum Property Management team are real pro. From advertising, leasing, tenant screening,…read moreinspection, rental placement (shout out to MONICA, Adam and Blue). I am so glad I found them (or him-Joshua). The team looks after you and the tenant - bridging both parties to a fair and happy handshake. The Team communicates well, smoothly process each and every phase of the transaction. Communicate every step and completion/status. Very, very well organized. Seems to me that they have a set of standard leasing plan that makes tenant and owner - stressed free!! Awesome MAGNUM TEAM. You're the best! I hope you sustain that level of professionalism.

Our service call was handled very professionally by the contractor assigned to complete the small…read morerepairs. They did a good job, explained what they were doing and expected outcomes. The repairs were handled quickly, no mess was left behind. It was a good experience.

Words can't explain the effort and support that Donovan Palmer and his team have provided to my…read morewife and I through the purchase of our first home. I truly appreciate having you as our agent and I wish you much more great success. Thank you.

Donovan's services come highly recommended! I've experienced the following real estate deals with…read moreDonovan at my side and I have gotten nothing less than exceptional assistance and outcome. *Purchased & sold a single family home - resale *Purchased & sold a condominium - resale *In the process of Purchasing a single family home - new construction As you see, I am a repeat customer because Donovan will serve you as a realtor and/or your loan officer and provide exceptional knowledge and service. He helps you get your mind prepared for the what-if's and devise strategies to overcome all issues. On the profit side....you will win & On the selecting the most advantageous property side...you will win!! Donovan listens, he's available, he returns call, he's professional, respected in the community and shows a personal interest in you getting what you want from the deal!!! Donovan's group is a winning team that you'll be impressed to have....

Highly Recommend Suzette!…read more Suzette is truly an exceptional realtor! She helped me purchase my new home, and I could not have asked for a smoother, more stress-free experience. She is based in the Menifee area but is very familiar with many cities throughout Southern California, which made finding the right home so easy. From start to finish, Suzette went above and beyond to make sure I got everything I needed. She stayed on top of the lenders and made sure communication was clear and timely. Whenever there was a hiccup near the end of the process, she immediately stepped in and had everything resolved within a couple of days. One thing I really appreciated was how easy she was to reach -- there was never a time I couldn't contact her. She always responded within minutes, providing complete and detailed answers so I never had to guess or feel confused. Her professionalism, knowledge, and clarity made the entire home-buying process feel simple and stress-free. Honestly, I don't think things would have gone nearly as smoothly if I had relied solely on the lender for my new build. Every time the lender lagged in communication, Suzette swooped in to advocate for me -- and they immediately responded. She truly looks out for her clients every step of the way. If you're looking to buy or sell a home in SoCal, I highly recommend Suzette. She's an absolute pro, and you'll be in excellent hands with her!

Professional/ She forsaw what was needed before we requested./Steadfast/ Knowledgeable/Encouraging…read more Thank you Suzette, we appreciate you for the experience. You were instrumental in us finding a home.

We just closed a purchase where Laurie and Myra handled the escrow and couldn't be happier. They…read morewere quick to get us the information we needed to fund the buyer's loan and helped to make this a smooth and successful purchase. We look forward to working with you again!

Let me start by saying I don't usually write negative reviews, especially about small businesses. I…read moregenuinely believe in supporting local companies, and I understand that real estate transactions can be stressful for everyone involved. However, our experience with Menifee Valley Escrow was extremely disappointing and unfortunately could not go unaddressed. In the beginning, Laurie and Janet were pleasant, attentive, and appeared helpful. Communication felt smooth at first. Unfortunately, that changed once we approached the closing stage and began asking for clarity and specifics about the process. Menifee Valley Escrow had all required documents in their possession for approximately two weeks prior to closing, yet our paperwork was not completed in time. What was most concerning was learning -- after repeated follow-ups -- that the deed had been rejected. Laurie was aware of this but did not communicate it to us. Instead, we were told, "There is nothing wrong with the paperwork and I'm 99% sure you guys will have the house today." That statement ultimately proved to be inaccurate. We were also told we would receive an email outlining the plan and what to expect next. That email never came. After countless phone calls from both us and our realtor, we continued to receive vague responses and were told Laurie would return our call to clarify everything. When she did call back -- two hours later -- we were informed that the deed had in fact been rejected and that they had arrived 10 minutes late to the title office, meaning closing would not happen that day. When we expressed our frustration about the conflicting information we had been given throughout the day, Laurie denied misleading us and ultimately ended the call abruptly stating "I'm sorry you're not greatful for everything we've done for you." Fast forward to the next day. Laurie informed our realtor that the deed would be recorded with our names at 8:00 a.m. Based on that clear representation, we scheduled our movers accordingly. Unfortunately, the deed was not recorded at 8:00 a.m., and we were left with movers at the property and no legal authorization to proceed. When we attempted to follow up -- after numerous calls simply seeking clarity and updates -- we were met with noticeable frustration and annoyance rather than professionalism or accountability. It is entirely reasonable for clients to request timely communication when thousands of dollars and a home closing are involved. This experience was deeply disappointing. Clear timelines and accurate communication are critical in escrow, and in this case, both were severely lacking. Buying a home is one of the most significant and emotional financial transactions a person can make. Clear, transparent, and proactive communication is essential -- especially during closing. Unfortunately, that level of professionalism and accountability was not our experience here. I hope this feedback is taken constructively. At the very least, future clients deserve timely updates and honest communication during such an important milestone. Very disappointed.

Kathleen is a professional, knowledgeable and very helpful real estate agent and property manager…read morewho truly cares about your specific needs either rentals or purchases (don't know what the previous guy's review was thinking - must have had a bad day because everyone in our neighborhood and others we know that we have referred thinks she's great! - Don't know why they haven't left reviews - maybe too busy?) We have known her for 4 years (2013-2017) and she has been the most genuine professional you will ever meet; she truly cares about your needs. In short, this is who you want to do business with. Kathleen O'Brien is probably the best property management professional in the whole Inland Empire for both the person that owns the house and the renter to be. She will never put you in a home that you will struggle with payments and will not ever put you in a home that you wish months later you had something bigger or nicer. If you call her with a problem in your rental she is on it and will take care of it immediately. She never forgets a face and always remembers your name. There is a difference with whom you do business with - Give Kathleen a call and find out! Lee and Marlene O.

I'm a new tenant of LCL reality and this morning I locked myself out of my house at 5 am. I called…read morethe after-hours and luckily a nice women answered(forgot her name). She and her husband came promptly and unlocked my door to get me back into my house. I've never done this before but am so thankful they were so nice and professional! Also, I want to mention, during the process of applying for this home, all the staff was so helpful and attentive and made my move so easy. Any time I call their office office for any maintenance issues, their team has a quick response time and always gets it done on the first request! I highly recommend this co. In fact, when I decide to buy a property in this area, I will use this co for the sale. They won me over with their on-going professionalism and grateful they helped me out of this sticky situation today! Thanks again LCL!

I watched an elderly woman who is disabled and with section 8 unable to renew her lease and was…read moreforced out of her home of nearly 8 years. This was done by this management company....only to turn around and try to rent if for a few hundred dollars more!!! The individual who lived there has an excellent credit rating and consider the age of the home, it was well maintained. They did not give a reason for not renewing her lease. Which they are suppose to. Imagine finding out that this management company does not know how section 8 works and the laws that protect individuals from such actions from managment companies. Imagine ousting a senior citizen who is disabled, a section 8 recipient and just wanted a place to live peacefully no reason given.... Horrible company, horrible business morals and ethics. Buyer, renter, beware.