Nice clean complex, staff are very professional and attentive. Good size gym, most units has all up dated appliances, and has washer/dryer in the units. Location is great, has their own private entrance to Colma Bart, however a bit pricey, but o guess it's worth it. read more

BEWARE!!!!!! Yes, we have been very happy here but......they just jacked our rent up 433.00. This is the situation.....they suck you in with low rent to start, wait until you are all settled in and then BAM.....they jack your rent up and tell you that you have 30 days to get out!!!!! Please don't fall for the same crap we did. read more

Pros: 1. I really like the location of the apartment, which is close to the Colma bart station. 2. It's quite safe and quite during the night. 3. The parking space is spacious. Cons: 1. The elevator is just so fragile and you almost have the most-used elevator near the office down 1/3 of the whole time. 2. The security deposit you hand in at the beginning will NEVER come back to you for sure, no matter how well you keep the room clean. They charge a flat rate for everyone, which I only get to know when I move out... I spent the whole year keeping the stove and floor clean. I wouldn't have done that if i knew this was coming and just be a lazy boy. 3. The garbage area is very dirty. I understand this is partly due to the bad habits of the residents. But it is how I feel for the past year. 4. The same thing for every apartment in the bay area, which is, the rent is increasing at a rate $200/year on average. I was paying the rent mostly for the convenience, rather than for the quality of the room or the fitness room. You can find better with similat price, if you value these. read more

When I moved into this apartment complex my rent was 1800 a month. after 2 years they now want me to sign a lease for 2700. an increase of 3600. I am told there is no rent control in this city. Move to San Francisco and pay more to start off with then they have rent control and in the end can't keep increasing it and you will pay less and not have this happen to you. You will not have to live by a bunch of grave yards and pay all this rent increases. After 2 years they expect me to pay each month 900 dollars. Not 900 dollars more a year. 900 dollars more a month! Can't wait to leave this place going to buy boxes today. I will save a lot of money could wrap my items in style for all the money I will save leaving this nightmare Read more: http://www.apartmentratings.com/rate/CA-Colma-La-Terrazza-1430365.html#ixzz1uIpwq800 read more

The apartments themselves are very clean and spacious. Parking is terrible, even if you are in a 2bed apartment they want almost 100 extra a month for a second spot and there is no street parking. The walls are thin, our neighbors are not particularity noisy but we can still hear them all the time above, next to, and from the hall way. Overall I think they are way overpriced. And we have yet to move out so I cant weigh in on the move out cost dilemma read more

My second 12 month lease at La Terrazza ends 6/21/2014. I spoke with staff and advised I would not be renewing my lease one month ago. Staff witnessed the move taking place Sunday, 5/25/2014. I spoke with staff regarding the fact I would not be renewing in order to provide as much time as possible for La Terrazza. Being unaware of the California law requirement of thirty day WRITTEN notice, I thought I was doing the right thing. Now I learn La Terrazza is charging me for additional time beyond my second twelve month lease. I am sincerely disappointed with the staff at La Terrazza for what I see is an opportunity to take advantage of me. La Terrazza knew I would not be renewing more than one month before my lease expiration date. Certainly not the caring individuals they work to portray themselves as. I feel abused. S. Carter read more

Being so close to BART has it's plus and minuses, great for commuting but folks with Mental health issues, chronic homelessness and substance abuse issues frequently get off train and loiter in breezeway next to LaTerrazza. I once found a man sleeping in the stairwell. Not a tenant. And why are the pesticide people always there? My toilet was always clogging, thank goodness Jose, the maintenance director was always on top of those type of things. The staff is smug and rude. Peoples cars are always getting broken into and the rent increases are ludicrous. There are better places for less money to live, in the Bay... I know I am living in one now, a house, and I pay less. read more

Well, I am sure its all great the first week you moved there, right? or you would not have moved in.Seems unlikely a week is long enough for a serious review. I lived there for six months and had enough. I agree that parking is a huge problem if you have more than two cars, and yes, my bf's car was towed after Allen said he could park (he is handicapped and on limited fixed income) and then Lorena came along and had him towed without even the courtesy of a phone call. Yes, she had our numbers. The worst part of it all is that I caught her in a lie about it. She is honestly out there to throw her weight around and be a thorn to the residents and cause problems. She absolutely does not give a crap about the fact that this is someone's home and does not give a crap about the people who live there. Its a job to her, nothing more. There is an extreme shortage of street parking. Yes, the elevators smell. The apartments are nice in that the bathroom is large and there is laundry in-suite. I also happen to prefer the non-galley style kitchen. That said, they do try to make you sign for additional terms and fees and are very underhanded about it. You need to be aware of your rights. I also found Lorena to be extremely unprofessional and rude. Its a shame because the location is good and apartments are nice for the area. But the management is horrible and its not worth the stress of having to deal with a real piece of work like Lorena and Equity Residential. There are fair dealing management companies out there! The utilities are prorated. Yes, a lot of apartments do this, but it doesn't make it right. They do it because the apartments are not set up to measure and it used to be included, and now management wants to pass on their own costs too and not include it as an amenity as part of the rent anymore. Either way, it is a rip off and I honestly do not know why it is not illegal in the state. The maintenance staff was very prompt in repairs. However, as long as Lorena and Equity Management "run" the place, I would never live there again. Yes, there are compromises to be made when you are renting, but having someone try to be dishonest and taking advantage is not one of them! I also have to echo other reviewers in confirming the break ins and safety issues...the management had to circulate fliers about it no less... I think some of the over-the-top reviews are probably fake/solicited... not surprising! lol. Notice they refer to other reviewers as nutty and stupid....suspect. read more

I just renewed my lease with La Terrazza and I got a much better rate!! I LOVE THIS PLACE EVEN MORE!!! They really care about me as a resident, in this tough economy this really matters=) read more

I recently moved out of La Terrazza, after they have increased the rent for more than $500 since we first moved in. The location was convenient, next to BART station and close to I-280. However, the weather in Colma makes everything wet and moldy. When we first moved in, the facility was decently maintained, but has gone downhill in the last year and a half. The dog waste was the main issue. The largest grass patch was usually covered with piles of dog waste, even the path leading up to it. I have maintained my apartment well, and patched up any nail holes and painted the wall. I was charged cleaning fee and carpet repair fee for a stain on the carpet from my deposit. I received the remaining of my deposit in check via mail a month later. I doubled checked my balance on the resident portal a month after I have moved out to make sure there was no balance, and it was good. Today, I received emails from my credit card company that there has been activity on my credit report. It turned out that La Terrazzo has made my account delinquent. I logged back into the portal, and there was a balance of $3.63 for electric vacant recovery posted on 4/7/2016 for a one day period. I did not have any notification from La Terrazzo either by mail or phone about the balance. Now I have a delinquent account on my prefect credit report. I contacted the office and have not yet heard back. I have rented many apartments before, but never one so incompetent. read more

So lived here for a year from April 2015 till April 2016. At the start we had a leasing consultant lady named Jonave, very nice and professional. Did our pre walk through with a couple of issues with our apartment. Small stains on bath tub and grease stains inside kitchen oven and painting inside wasn't the best and countertops weren't newly renovated like stated over phone and online (should have seen everything coming next) decided not to worry just note everything and move forward with the lease. Move in two weeks later they stated they would take care of everything...nothing done. Went to office and they said they would do construction on counter tops the first week after we moved In and should only take 4-6 hours? Of course no communication with us before hand. (Don't worry it gets better) after that everything was smooth for about a month besides neighbors complained I left my two dogs on balcony to long when I went to the grocery store (two written notices from apartment) stating can't leave my dog on porch for long periods of time? Ok a hour maybe two tops isn't long. (Neighbor issue not management I understand) after a month one of my dogs passed away due to old age and contacted the office to inform them, immediately someone I've never talked to before (new leasing consultant Suze) rudely states they need a month notice to change fee charges for the monthly cost. Ok? Didn't know you needed a 30 day notice for that but bit my lip and said that wasn't important,taking care of my dogs is more important. Two months go by and my car gets broken into. 5 months I lived there never saw any type of security that they stated they are contracted with. I work in law enforcement and work crazy hours and never seen any type of security here besides two separate occasions for the year I was there. And that was after a string of car thefts that happened in a 3 month span. Month after that leasing consultant contacts me stating I've been undercharged for my parking spot this whole time of 7 months and that I need to back pay the 7 months and need to sign a new lease agreement by tomorrow or I lose my two car parking spot. Wow amazing it only takes a day to add fees but a month to take my dead dog fee off the lease. So after 8 months of hell of straightening everything out and already sold on moving out of this place I contacted the manager Maria to see if I can move out of my lease at the end of March instead of April 6th due to the terrible service we have had over the year. She states sorry for the Inconvenience but we didn't break policy on anything so no. All I can do is wave a 120$ cleaning fee for the countertops we put in while I was already moved in. Great of course nothing there. Now moved out. Ok now for my security deposit which is over a grand and dealing with my pro rate for April balance. My balance for the pro rate changed 3 times in a week? Going from 1800 to 900 to 600. Amazing once again. Now paid the correct amount after waiting 2 weeks for them to fix it. Now waiting for my security deposit information. Once again took 3 weeks and multiple emailing to get any information.Now I get my cost for carpet and I owe them money because small stains the said they couldn't get out and had to replace the whole carpet. Beware people this place is nothing amazing and all they want is your$$$$. The dog parks are terrible here and multiple complaints of fleas from the parks. Bums and tweakers live underneath the Bart bridge on the south side. So have fun with the meth pipes in the bushes and countless number of druggies walking by. read more

There's a reason there are moving trucks outside the apartment most Saturday and Sunday's: they raise rent by 15% after the first year, and they have really high turnover. Also, do yourself a favor: don't live in Colma. You can do better I promise. read more

Been here 2 months and apartment may be nice and on the larger side of things but I WAS NEVER TOLD that besides the $500 Pet deposit, i still would have to pay $70 pet rent. (I have cats that rarely move so I wonder why so much for this!) I discovered that ONLY AFTER she made me sign the lease. $35 for trash a month seems ridiculous when you walk around and see trash everywhere. I do understand that comes with dirty tenants but mgmt CAN AND SHOULD do something about it! I pay for a 2 bedroom but was only given 1 parking space. Mgmt never mentioned how much late fees would cost ($113.00) and all the gates are constantly open well into the night (3AM) so I have had to deal with unwanted guests coming to my door and ringing the friggin bell! Whenever packages arrive, I simply take my package out of the closet (as Allen instructed), I could easily take out anyone elses package but have some standards I adhere to. My last apartment would have packages behind office doors and you would have to sign for them. read more

The first year I lived at La Terrazza, things were generally fine, although the rent went up by $200 after that first year. During the second year, however, things really went downhill. The maintenance and management of the property is awful. A short, non-exhaustive list of things I've seen have problems: * The landscaping inside of the courtyards is barely maintained at all. There is often trash laying around, all of the grass and many of the bushes are dead, and the drainage is blocked so the common areas flood when it rains. * There are dog poop stations around the apartment complex for people to clean up after their pets. They are regularly empty, and when they are filled, it's often with regular trash bags instead of the compostable dog waste bags. Due to this, there are usually large piles of dog waste all around the apartment, and no effort at all is made to clean it up, so piles will lay around so long that they become fuzzy with mold. * Apartment doors are leaky, and the poor drainage means that there is flooding in to carpeted areas whenever it rains. Actually, the fact that white carpets directly abut exterior doors is already pretty absurd. I've seen quite a bit of mold and mildew formed by the water intrusion at the leaky door. The first time I reported it to maintenance, I was told that I probably just didn't latch the door all the way, ignoring the fact that a 2-3 inch puddle was forming outside my door and water was seeping in UNDER the door jamb. * The package acceptance is a joke. There is a computer system to track when packages arrive, but probably one in ten of my packages actually gets entered into the system. I've had packages where the tracking information shows it as delivered, but the leasing office cannot find them, and then I'll check back the next day and someone haphazardly put the package under their desk or in the kitchen instead of in the secure package storage area. * Rent increases are insane, with no respect given to the renting history of the tenants. Jumps of hundreds of dollars are bad enough, but the condescending attitude of the staff when discussing those jumps is even worse. The entire community seems to have taken on the attitude that "well, apartments are in high demand in the Bay Area, so we don't really give a crap about you." * there is a central garbage dumpster area inside of the garage. This is generally a good thing. However, the doors to this area were broken, and the door remained open and accessible to vermin, for somewhere around six months before it was finally fixed. Given that this was underground, directly beneath the apartments, that's pretty gross. * dog barking has become much more of an issue, and between the barking, lack of cleanliness in common areas (including poop everywhere), and general disinterest of the management, dealing with neighbors can definitely be problematic. All of that said, the community does still have some pros, due mostly to the construction of the apartment itself. * It's very close to BART / highways, making most commutes pretty convenient. * The floor plans are quite spacious, even though the storage options aren't super efficient, you have lots of room for furniture, shelves, etc. * Despite occasional graffiti in the BART area, the apartment itself feels like a secure location, with gated underground parking, good lighting, and electronic entry systems. * Many apartments have ample windows with good natural lighting, a huge bonus in the foggy Colma area. * In-unit washer/dryers are a good size and a huge convenience * Apartments themselves are reasonably new, with nice lighting and spacious kitchens. * Maintenance staff themselves are responsive to problems that occur inside of apartment units. As long as it's not a common area, you'll probably get good, prompt service. read more

They advertise saying this is the perfect apartment. Why ? Just because of BART?! I've been living here with my gf for couple months now. The place is great, except for the noise (Not from the BART), but from the neighbors and the stairs! The walls don't really block the noise. We hear our neighbors and the kids running around all the time and it's nuts! We complained , but that doesn't help either. I know the other reviewers here also complained about this issue. Plus if you're anywhere closer to the stairs and near the bart side where the door to the BART entrance is or the stairs are, you can hear these people running down the stairs creating thundering sounds until midnight or even late. Horrible! I thought I'll get used to it, but not so well. I was thinking of asking the property manager to atleast put a sign on these stairs closest to BART asking people not to run down the stairs. And as this is the only direct entrace to the BART from the apt complex, there are so many ppl taking these stairs and it's a nightmare (literally). I've woken up to these sounds thinking it's a nightmare. Secondly there are some or one neighbor playing loud music ( I mean the bass is so bad, the some of my little oven trays sitting on the oven top of the oven rattles). I tried going around to figure out from which apt. it's coming from, but as soon as you get out to the walkway, cant' hear anything. Back inside the apartment and it's horrible. I'm trying to see if I can either call someone or the cops to track them down! Thankfully I've a apartment in san jose that I share the week. Otherwise I'll literally go out of my mind. And there was one neighbor I talked to regarding the stomping upstairs and they were really not appreciative of the fact that I told them and the noise didn't die down that much. Next , Trash and Water is close to a $100. That's just absolutely rediculous. I've lived in many apartments and I partly live in luxury apartments in downtown areas, and I'ven't paid more than $30-35 for a single person (trash , water). My gf is mostly by herself and we use so little water. But the trash fixed charge is rediculous here. $100 for trash and water?! My other apartment is a Essex luxury property in san jose downtown and they charge us less than $35 /month. So be prepared to Add $100 to your apartment rent. Parking -- Don't even talk about that one. Finding parking for guests is a nightmare again. 1 parking per 1 bedroom. No assigned guest/visitor. For the whole apartment there's 2 visitor parking!! No joke. And Colma doesn't make it any easier by painting green zones everywhere with limited parking time. And the driveway to the parking garage is so constrictive I see so many ppl have scraped their cars (including my gf) on the pillars which are just positioned so close leaving so much space. Bad architecture. The apartment insides are not bad. Vinyl flooring with wood design (Iok for apt. i guess). If the management enforces some strict noise ordinance, it would be very helpful. read more

Here's the thing here. The are way over priced. Go down the road to South SF. better weather, nicer places. They say its updated here, but sadly its not. Its so very cheap. For almost 2 months one or both of the elevators were out. WTF? This is Colma right? It never gets hot here, and generally stays pretty damp due to the fog. Yet they insist on watering EVERYDAY! Since we all split the water, just means a higher bill for all of us. The staff are very nice, and I have NEVER had an issue there. Living next to Bart is great, but again, you can find nicer places next to Bart. Do not waste your time or money here. You will be disappointed!! read more

i'm living here right now. i don't have much complaints, except the parking situation sucks. if you got two cars and only one assigned parking spots, you're under constant stress about your car out front because the hard core city of COLMA created some bull crap "green zone" which on one side walk is four hour parking and then on the other side is two hour parking. then you cant park in the adjoining neighborhood unless you have a permit. so yeah, there is a great upside to living next to bart which is the convenience when you actually need bart, but it sucks balls when you're trying to park. oh yeah, my neighbors upstairs sometimes seems like they're having tap dancing practice, but it doesn't bother me. so yeah, its safe and convenient. safety is key, so think about that. hit it hard my friends. read more

I am not a residence Thank goodness I am not! but I did see the apartment as a future residence, they have "low income" special. First time when I called, a woman answered very unproffesional and doesnt care at all no explaination other than just attacking about u'r income etc. When I got there a man, the whole walk through he didnt say a word, just answered my question max 3 words! just showed the apartment, no building tour or amenities showing nothing!!! got into the apartment open the door and he just standing by the door with silence. He opened the door we said thank you, no one word coming out from his mouth not even have a glance! @v v.: if you dont mind me asking, what kind of experince do u have make u said the staff would above and beyond for tenant or they even care? Or is it because of I am trying to apply for so called low income rate then they dont have any courtosy or just a slight respect to me. I would say it's a discrimination which I will persue a case to HUD. read more

Where do I even start? I lived here for a year only. Most people do. I have never seen so many people move out literally one a month someone is leaving and no one seems happy about it. I figured out why when our lease was getting ready to expire. I get the renewal lease at 10 pm at night taped to my door and they want $350 more than we already pay and then want to add on $75 for parking a month. WTH! I find out they have no rent control in San Mateo County but that price hike is ridiculous. Then, when we did have issues during our stay the moody and always upset looking maintenance man made comments to make you feel like he didn't want to be doing the service. I think if you want to over pay for a apartment this is the place for you. But with all the ads making the place feel like its a nice spot you will be fooled. The 1 star was for being next to Bart and having a laundry in the facility. But the rest pretty much sucked. I moved to a 2 bedroom slightly smaller and for 1000 less than we paid a month. So if you are looking to move in a year then go for it. Definitely not long term. They even are prorating our month from October 1st-8th and we wont even be there. Assholes. The staff are so fake too. Good luck! read more