I called the Bone Health Center's department with the Bone & Joint center in Albany to speak to…read moresomeone about scheduling an appointment with an endocrinologist specialist. I was transferred to a woman named Julie whose voicemail said that she was either with a patient or in clinic. I left a message for a call back. Finally got a return call the next business day and Julie scheduled a telephone appointment with me for July 16th at 1:00pm. After waiting several hours, I never got that call. I called her back on July 17th and left her a message regarding the call I never received. When she returned my call, I asked her what happened to our scheduled call. Her response was that she went home sick. Rather than an apology, she stated again that she was sick and went home. Her next comment was "I don't call from my home to cancel appointments because I don't get paid for it". She called me the following week to schedule another phone conference for July 22nd. During this conversation, Julie stated several times that the doctor does not appreciate patients not calling in to cancel appointments and that she herself would get into trouble if a cancellation was not called in. I proceeded to ask for a time that we could have our telephone appointment on the 22nd and she could not confirm. I stated several times that I needed to know a timeframe. Finally, she agreed to "maybe 9:00". I did receive her call at 9:00am. Because I was unsure of the type of person I was dealing with, I had my husband present with me to listen in on the call. I completed my medical background with her and during this call, she gave me a November 9th appointment with an endocrinologist (out of respect for the doctor, I will not mention her name here) at Albany Medical. Julie mentioned again several times during the call that the doctor did not appreciate folks not calling to cancel appointments. Julie then provided me with her email address so that I could forward to her additional medical documentation which I did. I requested that she confirm with me that she received my emails. The morning of July 24th, I received notification that both emails were undelivered. I called Julie regarding the undelivered emails and she insisted that she gave me the correct email address. Finally she agreed that it was wrong, so she provided me with anther email address. While I was trying to relay back to her the correct email address she gave me, she insisted on interrupting me. I asked her several time to please let me talk. She then proceeded to tell me that from the very beginning, I was mean to her. She decided she was going to intimidate me by saying she was going to talk to the doctor about me. It made no difference to me who she was going to speak to, so I told her to take me off the appointment schedule and I hung up. I then called the Bone and Joint Center and I cancelled my November 9th appointment at 3:00pm with the doctor. I verified again on July 27th that this appointment was indeed cancelled, and of course it was. Because Julie was at fault from the start, she tried to intimidate and control the conversation. I find it disturbing that it was okay for Julie to not call and cancel my appointment with her, but it was okay for her to state on several occasions that the doctor gets upset with clients who do not cancel appointments. At this juncture, I have decided to seek medical treatment with another provider. If this is the best that the Bone & Joint Center can do when it comes to hiring folks to schedule appointments with their Bone Health Clinic, then I feel sorry for your clients who are in need of these services.

Update: On March 2nd I returned at 3:45pm and was told that my issue was not urgent and I needed to…read morebe seen in the office, they could not see me. I told them I was turned away the day before. I was told you need to come in before noon to be seen. They close at 5:00pm and you need to arrive 5 hours before??? I was scheduled to see an NP on March 4th who found my issue and treated it. On March 1st I arrived at your urgent care at 11:15am. I waited in line 10 minutes to then be told at 11:25am that they were no longer seeing patients and to come back on March 2nd at 8:00am. There were three receptionists there, two were at the desk when I arrived and said nothing about not seeing any patients. The third receptionist returned to the front desk and was the one that told me. Your hours on Sunday's are 8:00am- 12:00pm. Good customer service would be to see patients that arrived prior to 12:00pm. Nothing was posted on your website or in the office. I traveled 40 minutes to come to the urgent care. This is not good customer service

Left knee injury. Dr. Alley is a very experienced doctor with excellent attention to detail and…read moreexcellent communication skills. He makes you feel very at ease and listens very closely to your concerns. He is a very skilled doctor and very caring. He took me to his computer screen and showed me my knee. He explained everything about my knee in detail and told me exactly what I was looking at, which was great because after 3-4 months of seeing other doctors, having x-rays, MRIs, Urgent Care's, I really hadn't seen this before. I have a torn meniscus, a torn ACL which is pretty much useless 2 fractures and a Baker's cyst. He made sure I was out of pain and we discussed a plan of action. He did not rush me, and this is one of the main complaints I have about almost all doctors nowadays. He is from the old school and a master at his profession. I highly recommend him.

I was fortunate enough to have been referred by a friend to see Dr. Alley shortly after I tore my…read moreACL. I had seen another doctor at a different practice and wasn't happy with the experience. My friend had recent shoulder surgery and absolutely LOVES Dr. Alley...and through her connection, I got an appointment right away. He also surrounds himself with a phenomenal, efficient and friendly staff. Dr. Alley spent an extraordinary amount of time with me during our initial consultation. He is an orthopedic surgeon...and quite the "mechanic". But...he's also personable, kind and has a great sense of humor. He specializes in shoulders and knees and performed my ACL reconstruction surgery 2 years ago. Everything went exactly as planned and I'm back to my many activities with no issues. Insurance covered everything. I refer everyone that I know to Dr. Alley. If you need to see an orthopedist, pay him a visit.

Doctor seem to be okay but it's more of a factory there than any other practice I've been to…read more Trying to make or cancel an appointment is a joke I was on hold for 17 minutes today and then they advertise when you call that they have scheduling services and just need your permission to send you a text which I did so I left a message saying I had to cancel my appointment with the doctor there 4 hours later I still had not received any confirmation of receipt. So it would be to their benefit that they improve their responses to to patients clerical needs. My appointment was the next day and I was trying to make sure that they had the time available to somebody else. How much does it eat into your profits to hire a couple more reception people?

Quite easy to get an appointment in general or the Prefered provider. Both my wife and I have been…read morehere several times. Only once did I wait more than 15 minutes to be taken in.

Dr. Whipple is a wonderful doctor, skilled and kind AND patient. I would definitely recommend him…read moreto anyone!

Due to long term lower back issues occasionally my right leg goes numb causing me to fall. That is…read morewhat happened late in January 2022. After being misdiagnosed by a different physician as just having a bad sprain - and walking on that leg for about 3 weeks - I was referred to Dr T who, after exam and xrays discovered that I had a broken fibula. After reviewing the pros and cons of treatment surgery was scheduled fir the next day. I met Dr T at a surgery center (for outpatient surgery) and he performed surgery on my leg to repair the broken bone. I ended up with a plate and 9 screws in my leg and yes - that is as nasty as it sounds. I have seen Dr T several times for follow ups and post surgical evaluations. He is extremely personable and always takes the time to answer all of my questions. His office staff at this location are also very friendly and competent. Worthy of special mention is his Medical Secretary Chloie who is a truly magnificent communicator and is extremely efficient in getting me all the report copies I request. I highly recommend Dr T to anyone who needs orthopedic surgery and or evaluation.

I Went along with my mother for her follow up appointment after surgery. My mother and I feel very…read morefortunate to have had Dr Ortiz as her surgeon. He was very patient, answered all of our questions as well as making sure we understood everything he was explaining. We did not feel at all rushed and were encouraged to ask him about anything that that was of any concern with regard to my mothers recovery. I would not hesitate to recommend him to anyone going to the bone and joint center.

Absolutely sickening that this "practice" doesn't put customer care as priority, but rather…read moresearches for a way to maximize their incoming money in shady ways. I just got off the phone with my insurance asking why it cost another nearly $160 despite paying 2 $40 co-pays. They said although my daughter did not have an "open" surgery, because of the type of "practice" it is, they are ALLLOWED to bill as a "closed surgery", despite stating there was no hands-on or manipulation of my daughter's foot. She had been seen and x-ray'ed prior at urgent care and she was only coming to this ortho for the fitting of a boot. Basically stated, the fitting of her boot was considered a "surgery". Complete BS and unethical. I am posting this so others consider other locations before this one to save yourself a hefty bill!!!! PS- you know it's shady when even your insurance company couldn't believe they'd sink that low.

Wonderful care!! They are extremely competent and have helped me for over 10 years Excellent and…read morecourteous staff.

So I am certainly not going to speak poorly about General Orthopedics as a whole. The women who…read morehandle reception are wonderful, courteous, kind, and thorough. Will Smith is amazing. Professional, kind, super chill, and very knowledgable. My only complaint is Art Smuckler. Now as far as his skill level, craft of the orthotics, and his knowledge and thoroughness with orthotics, feet, and the over all body mechanic knowledge he's fantastic. BUT, and it's a big but, his bedside manner is atrocious. I first saw Art for my orthotic fitting. Typical old school guy. Big ego. Talks a lot about himself and how he works with "the best athletes in the world" and the "highest level NBA teams." OK fine. I've dealt with big egos before. Prior to my 1st fitting (after meeting Art and my initial consult), reception messaged and said that the sneakers Art wanted me to buy from the office were no longer available in the color that I wanted. The women I spoke to suggested that I choose another style or purchase sneakers of my own in 2 sizes: 1/2 size bigger and a full size bigger, just to be sure. I purchased my own sneakers as instructed and waited in the room for Art. When Art came in he was very upset that I purchased my own shoes. I told him what had happened, but he didn't care. We continued with the fitting and he would not let it go. He completely lost it when I told him that I wasn't fond of the selection at the office which is why I purchased my own sneakers. He screamed at me. He got very close in my face and he was screaming at me saying: "You don't know who you're dealing with Honey!" "I'm the most sought after person in my field and I work with the most famous sportsman in the world!" At a certain point I was scared. I'm a smaller framed woman and he was looming over me yelling at me and pointing at me in my face. He threw one of the sneakers that I purchased across the room into the shoe box. I told him that he was being very unprofessional and that I did not want to deal with him any longer. At that point I demanded that he get Will Smith to finish my appointment. I had spent over $600 for the orthotics. I wasn't going to waste it. Will Smith came in and apologized for Art's behavior. Will also said that it was totally fine that I brought in my own sneakers. He approved of the brand and made his own suggestions. I will be going back only because of Will. The entire practice is great except for Art and his extremely large ego. As a woman, I do not feel safe with Art. He's very nasty and takes the slightest thing personal. I give General Orthotics a 4 because over all everyone is lovely. Art Smuckler, not so much.

Ortho NY is unprofessional and ride. Emily Echs is a terrible and ride PA. The receptionists are…read morealso condescending and downright rude. ​ My 90 year old mother came for her follow up and was 10 min late and they refused to even see her. Then when I complained about it, they kicked me out. Dr. JACKSON should be more aware of how rudely his patients are treated. They are really the worst. Do not go there.

Very disorganized, no communication. The care was a 3 at…read morebest They never found the root cause of the pain.

Dr was aware of my negative experience at Malta urgent care and spent time explaining my conditionread more

Went to Dr Dixon for a swelling/burning left ankle and severe pain. Walking was horrific. I have…read moresevere flat feet. The pain was so bad. He told me to use an arthritis cream and had me fitted for custom made arch supports. Well the custom made arches made it worse. By end of day I could hardly walk. Cannot describe the pain. Went back to him 6 months later and he tells me I need surgery. That I no longer have mobility with my left foot. He said his nurse would be in touch to schedule the surgery. That was November 2024. To date I'm still editing for his nurse to contact me for surgery. Called several times and could only leave a message. I went to the Bone and Joint Center. What a difference. Dr Rosenbaum was so friendly. Thorough. Surgery was set up that very day I saw him. Go see him. He's highly recognized as one of the best foot/ankle surgeons in the area. .

Checked in and had a short wait till we were called back. Very quickly we were with the doctor…read more Good explanation of what is going on with the shoulder. Very happy with the visit.

I had knee surgery on 9/27/19 w/Dr Schneider. He was wonderful and has a great bedside manner!…read moreThe RN, Jenny, that took care of me and Dr Winter, anesthesiologist, were the best of the best! They were caring, funny, very personalized in their wonderful care. I highly recommend going here. Everyone from to the front desk staff to all the nurses and doctors really helped make my surgery a positive experience.