DO NOT GO HERE! You've been warned! They scam you and have no empathy or patient care at all! AND THEY SEND SURPRISE BILL! They cannot be trusted! When your health is on the line - you must trust your medical providers! I thought this would be a good place to go to based on the review and how my doctor told me to go here because that is where she does procedures (so really I didn't have much of a choice either) doctors orders. I made sure that this place was covered by my insurance in network etc. Called the medical staff to know what the payment would be BEFORE the procedure, because I here these stories about surprise bills. They called me two weeks before and said it would be $210.90, 30 min later another lady said $703... so I say you need to double check, which one is it? Because if it's $703 please cancel my appointment I do not need it. She said I'll call you back. Called me back and said I was wrong the first quote was right.. I said, ARE YOU SURE??!! Because I do not want a surprise bill... LITERALLY SAID THAT. And she said yes $210.90. Right before the procedure, YES THE ACTUAL DAY, as I am handing over my credit card, ID and insurance card- I ask WILL I RECEIVE ANOTHER BILL?!!! She checked and said nope and I quote YOU WILL NEVER RECEIVE ANOTHER BILL FROM LA VETA MEDICAL CENTER. She said maybe from the doctor cause they are contracted but not from La Veta. Then I said okay if I will not receive another bill then I will get the procedure done. Got it done, I think I got overdosed (side-note).. AND two weeks later..SURPRISE BILL of $492.10... Called the billing office, talked to Stephanie she and kept saying well this is an estimate, I always tell my staff to say estimate.. WELL THATS NICE, BUT THATS NOT WHAT THEY TOLD ME.. SO EXCUSE ME FOR NOT CARING WHAT YOU TELL YOUR STAFF... . As if all staff members listen... and then kept cutting me off to explain to me what I honestly don't need to know, because what should've been done was not done. So why are you telling me this, you guys didn't give me the right estimate. IF THEY SAID oh it might range from $210-703.. then that's a different story. I was GUARANTEED! And she kept saying her notes.. WELL MY NOTES SAY SOMETHING DIFFERENT! If the procedure code is the same before and after the procedure and NOTHING WENT WRONG... WHY WOULD THERE BE A $500 difference??!!! Am I crazy??!! IS IT NOT THE PROVIDERS JOB TO CALL AND CARE FOR THE PATIENT AND MAKE SURE THEY GIVE A ACCURATE BILL??!! Why would the insurance process it differently, should you not have asked. Did I not pay you to do this? Am I not choosing this place because I TRUST YOU AS MY HEALTHCARE PROVIDER??!!! Should I question you?? My life is LITERALLY in your hands through the procedure. Of course I have to trust you guys. And on top of that I guarantee most patients do not understand their benefits, they use confusing lingo period to protect their a**. I add, I have excellent credit and she says well you haven't paid yet and another statement is coming so we will have to send you to pre-collections.. WTF. Granted I told her I am in the process of talking to insurance (not my job, but I care about my credit) can you please hold the bill. She did, PTL. I asked to talk to her supervisor (Rachel). She calls me but I couldn't pick up at the time. Called her back 3 times and left three messages AND SURPRISE NO CALL BACK! You guys CLEARLY do not care for the patients well being. You guys are in the art of conning sick patients. And you guys call yourselves healthcare? So if you like surprise bills, want your life to be more difficult then it needs to be and want to hurt you health even more dealing with all this stress then you've found your provide Update: finally talked to supervisor Rachel and she is following up. We shall see. read more

Terrible. My husband has a procedure today and I cant even wait in the lobby. Ridiculous.

Great nurses and surgical staff. But the schedulers are all about maximizing profits and THEIR efficiency. Both times I've been there they have called me at home well before my scheduled check-in time to say "the doctor is running ahead of schedule" and would I be able to come in right away? And both times they ran hours late past even my originally scheduled start time. The last time I learned from my Dr they'd even called HIM to see if he could come in early... And that was after they'd already told me he was there! Bottom line, if they call and tell you "the doctor is running ahead of schedule" don't believe it. My suggestion would be to tell them "no problem, I be there as soon as I can" - then stick to your original check-in time. You'll still end up waiting. But why show up early to wait even longer? Other than the over promising, under delivering phone people, everyone else is great. read more

Dr. Singh It was a week since I had my colonoscopy done. You and your staff were very knowledgeable about this type of procedure. My stay was quick and easy I didn't feel any pain what so ever!!!! The Anesthesia that was performed put me in a conscious sedation state of mind, your nurse had me breathe threw tubes I went right to sleep woke up after15 minutes, I felt like a lion you can hear me roar. I really enjoyed this procedure I recommended this to anyone who is over fifty it about your health. My result was excellent!! according to the tests, I don't have to come back for the next 10 years. Dr. Singh, it was an honor to be around your staff. I can't wait for the next ten years I'll be waiting. Dr. Singh keeps up with the excellent work sir. read more

Best place ever for an outpatient surgery. I have been there twice. Very nice staff. Extremely clean.

Thank You for the fantastic job everyone did today. Great caring staff. Everyone was so friendly and the facility was so clean and cheery that put you at ease. I arrived very nervous but the nurses made everything so much easier. If I ever need another surgical procedure I will ask it be done here. As a side note, easy to find and lot of free parking!! I hope your experience is as good as mine. Thank You La Veta Surgical!! DrS read more

My daughter was scheduled for her second surgery for a Cochlear Implant to restore her hearing that she lost 2 years ago due to Chemotherapy damage she received when she had cancer as a child. The first surgery went well in March 2021 (performed at La Veta Surgery Center) but because she had damage in the inner ear, the surgeon corrected the damage and prepped for the implant for the future. After she healed we were scheduled to return in November 2021 to put in the implant. However we were notified this week that La Veta Surgery Center decided that her medi-cal insurance rate is no longer profitable for them (wasn't a problem in March), and has now cancelled her surgery 7 weeks away from surgery. They told us to go elsewhere and since the surgeon is only contracted at that surgical center, we have to find a new doctor/surgeon and start over after 2 years of a long and arduous journey to restore her hearing. This is totally sickening how profits are more important than a 36 year old's young woman's ability to hear. Basically, just go on being deaf for the rest of your life, we don't care because you don't make us enough money. Just know that is just what you are getting when you go to La Veta Surgical Center. Thanks Mary Powell and La Veta Surgery Center! My daughter's quality of life and ability to hear means more that a "high negative contract rate", and it's a shame you people don't know that. You sure know how to take the "care" out of health care! Great example as to why we need to change this country's profit driven health non-care system! read more

As a patient on chronic pain management with opioid pain medicines, you would think that I would be inured to idiotic ill informed people who believe I'm a drug addict. Usually I am. But I just had a pre-procedure call with the worst nurse on the planet. I explained that I would take my pain medication with my blood pressure medicine, since I've been stuck for MANY hours in surgery centers before. And she says "just admit to the nurse who admits you what you took"...like I'm a criminal being interrogated. When I told her I found it offensive, the dumb broad argued with me....I even said "would you say "admit you took your insulin" and she argued that the language was "what it was called" and "required". Well, I am a nursing school dropout, who was married to a nurse for years. Unless things have changed a helluva lot in the past 10 years, she's a liar. It's too late not to go there for these procedures, but I guarantee I won't go to La Veta Surgical Center again. Obnoxious. Pain patients are not criminals. Our meds are counted, we're made to show ID at pharmacies, and are treated like crap by health care providers. My money goes somewhere else, next time. read more

This was the nicest surgical center I have been to! The staff was very kind and fun to talk to. The recovery team was awesome as well. I don't remember my nurse's name but she made sure I was comfortable, warm and hydrated. I hope to come back here if I every need another surgery again! read more