I recently visited the emergency room due to a tailbone issue, and I want to extend my deepest gratitude to everyone who helped me through my surgery. It was truly amazing to see such dedicated professionals at work. Everyone was so patient, kind, and supportive throughout the process. A special shoutout to Rayleene Miranda, who assisted me--she was incredible! Despite being a student, she carried herself with the professionalism, knowledge, and compassion of someone far more experienced. She made me feel comfortable and reassured during a stressful time, and her wonderful personality made all the difference. Thank you all again for the exceptional care and support. You are truly appreciated! read more

Horrible customer service. The front desk receptionist was rude to the customer in front of me and carried that exact same terrible attitude into our interaction. She was dismissive, lacked basic empathy, and made zero effort to understand my situation. I will be taking my business elsewhere and won't be coming back. read more

I went to the ER and got the best care... Checking in was easy. Triage was fast. Registration was smooth and easy. And getting seen by a nurse practitioner was quick. I received the care I needed and the staff was very caring, polite, professional, and kind. They worked very fast and handled me with compassion. There's absolutely nothing bad I could say about my visit. Thank you to the ED for taking care of me when I needed emergency care. I even cried there because I was going through so much physical pain due to a freak accident injury, so they were very kind to me. Made me comfortable since I was scared and I went alone during my visit. I was quite scared and didn't know what was going to happen, but I felt very taken care of. Meds were given immediately, and I was checked up on. read more

I think all the UCI Health services are excellent. I really think you can't go wrong. I would also say that Hoag is just as good. I think the difference is that UCI is public/private partnership and you get more "value". read more

Wow! This place is remarkable. Firstly they have extremely easy parking right in front of the building. Since the entire second floor is all dedicated to UCI, it made it very comfortable and easy to find. This was my first time to a UCI facility and I truly loved how the staff welcomed me in such a friendly manner. I also appreciated that they helped me understand what is covered and not covered under my insurance. They really helped me also understand how I can improve my health. Truly appreciate how I felt relaxed and never rushed. The doctors and nurses here really go to the next level to assist people. I'm excited to return here again one day. read more

UCI Health -Orange Main Street - Medical Centers Near Me - Orange, California

I actually like UCI Health, but it was my first time needing to visit without health insurance and I literally paid the price. I was billed $1800+ for a 15 minute Dr visit + blood work. I was advised at front desk check-in the approximate Dr visit amount of $600+. Unfortunately the Dr only instructed me to check on MRI pricing due to me not having insurance, but referred me for blood work on-site with no mention it would add $1100 to my bill. Due to the unexpected high bill amount, I did inquire with UCI Health about bill assistance, but they declined because I didn't already have medical expenses for the year. The star is for the lack of pricing transparency. It's very unfortunate the way the health industry operates. I would have declined blood work to save myself money. The visit itself was inconclusive as well as the blood panel and I'm just out of a lot of money. read more

My son was rushed to UCI Health after fainting in the bathroom, and I truly believe it was a blessing he ended up here. He was in an induced coma for two weeks, and we stayed nearly three weeks in total. The doctors and staff did everything they could to avoid brain surgery, and because of their expert care, my son is now home and recovering well--expected to return to work in about a month. The nursing staff was incredibly compassionate and professional--special thanks to Jorge, Yungmi, Kendra, Kathy, Meelan, Leon, Matt, Brenda, and Maggy. Our social worker, Emma, was also very helpful and supportive. The medical team was amazing. Dr. Mohyeldin, Dr. Chen, Dr. Goodwin, Dr. de Virgilio, and the others truly saved my son's life. We are so grateful for their care, skill, and dedication. UCI Health is truly outstanding. read more

As someone who is managing my treatments while still working full time, I have yet to understand why it takes 1hr after vitals are taken for the nurses to obtain the medicine they need for my 45min treatment. I have arrived early from 30-5 min for my appointment and it's the same thing. I have shared my concerns with nurses several times and the pharmacy is blamed. But this makes no logical sense. Every month I arrive for the same treatment and it takes me 4 hrs to drive to and from this location then 2.5 hrs for a 45 min infusion. Something has to give ... are there other locations and less turnaround for medication from the pharmacy. If I have to confirm my appointment months, weeks, days and even minutes prior to check in, you know I'm coming, please do better to prepare and consider that 7 hrs I have to get local prescheduled care. read more

I have been trying for four days to cancel a CT Scan imaging appointment. I cannot do this through their website and their phone system is so convoluted that I can't speak to a real person. I am told by the machine that they will return my call in 17 hours, 5 minutes. Since I called at 9:00 am, I will expect a call at 2:05 in the morning. I am glad that they were so precise on the time so I can set the clock appropriately and get an extra five-minute sleep. I feel sure that the compensation package for the UCI medical facility director is a dozen times more than the salaries required to adequately staff a group of employees who will communicate in person with their patients, and still leave the director with enough money for a comfortable existence. No more UCI for me. read more

Wonderful people, very knowledgeable and thoughtful Lots of testing and suggestions Nuro/ Muscular people are great Also Eye Clinic Dr Chen super! read more

Horrible services, rude staff. If you don't wanna accept patients, just deny. Don't make us feel we owe you! Authorization staff is useless. If you don't know how to do it, create a website which allows patient submit authorization. We have authorization but you don't know how to check, you don't know anything. Just sit down and wait provider fax to. And patient is die but you don't care. Going to ER and you send back to PCP. pcp refer to you outpatient but you don't know how to get authorization! Horrible, cruel UCI read more

This place has nice doctors and facilities and that would be great and all if it weren't for the fact this establishment is just like any big hospital and dead set to take your money. I've come here twice and gotten absolutely absurdly large bills that have taken MONTHS for me to be able to pay off (the first bill I got took me 8 months). The last time I went (and the final time I will ever go) I went in because I thought I might have a tumor. Doctor comes in for 5 minutes and says it's not then asks if I want my COVID and flu shot. I'm already there why not right? It's free at CVS so it must be free here. Nope. Try $300. I'm trying not to get nasty with my language here but I was fuming. I called their billing office asking for the itemized bill and the lady on the phone explained that it's because they charge $300 because it's administered by a professional and it's a patient visit. Yeah? The doctor was in the room for FIVE MINUTES then the nurses came for another ten maybe. Well that would have been nice to know because at that point I would have liked to drive my ass over to the CVS 5 minutes away and get it FOR FREE. I have health insurance mind you, and that was after all the BS charges so I had to pay that $300 out of pocket, which the billing services tried to spin and say "well your insurance covered the other $X amount!" Don't go here if you don't have the patience to fight their billing department and call insurance to get them to charge you fairly. No one should have to pay $300 for shots that can be administered for free at most other establishments. read more

Had surgery at the Douglas building. The surgery was complicated, but everything went well. The staff is very experienced, and everyone is very caring. I give all the employees an A+ read more

I wanted to say our son was treated with compassion and respect at UCI Mental Health hospital. They made sure he was well taken care of the week he was there. I wanted to thank Andrew his case manager, Renee his social worker and Dr Carlos as well. They were able to find a facility to transfer him to that took our insurance. It's not a place you hope your loved one has to go to but I'm glad he went there and got the help that he needed. read more

never pick up phone. absolutely pathetic!!! sent message to check uci health chart online. was no new message. not sure what they were talking about, but when called, absolutely pathetic service! no one answered and did not return call. on hold over an hour! read more

If I had known that a 45-minute consultation with a resident neurologist would cost nearly $1,000, I would never have scheduled the appointment with UCI Health. After being rear-ended in a car accident, I was concerned about a possible concussion. Unfortunately, not only were the charges excessive, but the care provided was also disappointing. The information given by the resident neurologist (a doctor-in-training) was basic--something I could have easily found on any medical website--and they labeled this as a "treatment plan." The resident was briefly supervised by Dr. Crystal Jicha, who only spent about five minutes in the room at the end of the consultation. When I disputed the charges, UCI Health justified them by saying that since I was seen at a hospital, they were entitled to bill $797 for the appointment and an additional $180 as a facility fee. At no point during the scheduling process was I informed that the appointment would be treated as a hospital visit, which would result in such high costs. Based on my experience with the sub-par patient care and lack of transparency around pricing, I would not recommend UCI Health to anyone. read more

I've had mixed results with UCI health. Loved my primary care doctor who was at the on Campus facility. Then they started charging a $100. Per visit 'access fee'. Of course insurance doesn't cover this since it isn't part of your care, so you get a bill in the mail the next month for a couple of hundred dollars. They were super efficient with their COVID vaccine clinics on campus - they could have been the model for efficiency and the way they managed everything. My last visit was for my booster at the Laguna Hills office. The nurse was super, however I spent 40 minutes waiting in the lobby. Apparently this was because they had some of their 'big wigs' there for a tour. The receptionist and office staff weren't super helpful or nice. Given the choice Hoag is a better option and maybe Providence is a better option as well. read more

UCI Health -Orange Main Street - Medical Centers Near Me - Orange, California

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This hospital was incredibly rude during my stay after spine surgery. Their pain meds don't help with pain only put me to sleep and waking up in extreme pain and no one comes to help you. Some of the nurses have a really bad attitude and would only come close to me to give me meds. mind you the meds they give are tylenol and refused to give me a iv. They made me feel like i was making up my pain. One of the other staff came into my room and said i was gonna wake their baby patient because i was screaming in pain because they wouldn't give me pain meds. read more

This is for the front desk. I was literally 10 minutes before my appointment. I am parked but apparently at the wrong parking structure but I am not that far away but she keeps telling me that I will probably not be seen. I ended up just canceling because she couldn't stop saying, "I don't know if you'll be seen. So..." I get it. You want to get off work on time but don't put that pressure on me. read more

Not the hospital but the doctors that work there are the reason I go there. I have been there many times and overall I'm usually disappointed the only reason I keep going is because I like my doctors and I wish they could practice at a different hospital as corporate and the patient experience is completely out of touch and as far as I'm concerned they should be replaced and investigated as they're all about the money. read more

I have to say, they saved my brother life but after 3 month the hospital sent him to rehab to Kindred hospital and it was the worse experience. My brother is very, very sick again. I don't understand why after saving his life they sent patients to hell!!!!! It looks like UCI needed the bed and wanted to get rid of my brother. read more

Do not come here, worst ER team I've ever seen. We witnessed multiple errors with patients while we waited for over 13 hours to get seen. Cannot believe this hospital is even open with how bad they are, it's like medical care in a 3rd world country. Trash everywhere, terrible staff. read more

I have mixed feelings about UCI. I like the doctors a lot, they do decent work, but the BILLING... RUDE and incorrect. It has taken 10+ hours to prove to them with countless calls, EOBs and even my insurance calling with me on the line to get things taken care of. I verified with a director of billing that the account would be paid in full finally, and then months later I get the wonderful call..."youre going to collections for $40" even after its been cleared out and closed. When I spoke to the woman on the phone, she got confrontational and rude again, and explained that I've spoken to so many people and have an EOB showing zero, but she didnt care. Based on the failures of billing, and having to spend 10+ hours of work to prove that I'm correct, I'll never go back here:( read more

I would like to create a group to get anyone who is involved in the unethical billing practices of uci medical centers. Please let's get to the bottom of the issue! They never once tell you they charge a facility fee at the time of the appointment. And even you sign the term and condition nothing then too. Then a month later you get charged Hospital services even though you see a doctors office out patient. Then ironic you see a PA but get charged seeing a specialist. Let us join together and get to the bottom of their billing. read more

The laboratory personnel and doctors are kind and nice. EXACT opposite with the billing department. They need a serious training on empathy. I am a healthcare worker and I received a bill from them after my Primary requested some labworks. It was my first time to go to UCI. I usually go to Quest but after my Primary Physician convinced me to go to UCI, I followed her instruction. When I received the bill, the first thing I did was to compare the prices at Fairhealthconsumer.org. I noted a lot of the tests were overpriced compared to the average prices in California. I called the billing department to seek explanation or clarify regarding my bills. Unfortunately, I have encountered an operator who not only failed to provide satisfactory answers but also raised her voice and exhibited an unprofessional demeanor. Such behavior is highly unbecoming of an institution like UCI and leaves a lasting negative impression on individuals who are already seeking resolution in a challenging situation. Furthermore, I am deeply concerned about the exorbitant out-of-network laboratory prices imposed by UCI. It is disheartening to learn that the laboratory charges are significantly higher rates compared to other labs offering similar services. The exorbitant pricing scheme creates an unnecessary burden for patients who are already grappling with medical expenses. As a result, in the future, I will explore alternative, more cost-effective options elsewhere. Adding to my frustration, it has come to my attention that the UCI billing department refuses to negotiate or offer any form of discount, even when patients are willing to pay in cash. This policy only exacerbates the financial strain placed on individuals and demonstrates a lack of flexibility and understanding from UCI's billing practices. The refusal to accommodate patients seeking fair and reasonable payment options only serves to further alienate those who are already struggling to navigate the complexities of medical bills. read more

Their level of compassion and listening skills. Not only did they mess my sister up but she doesn't look recognizable at all. They did not listen to her when she was in pain, and forced her to do things she didn't want to do. Negative 100 stars but I have to place one to put up the review! read more

I have been a patient at this Clinic for a few years now, and I have nothing but positive experiences. Dr. Samuel Lin is very professional and knows a lot about my health. He has been a great doctor, and I recommend him and the clinic staff. It is a clean and modern facility. Overall I do recommend this clinic. Nurses and other staff have been great and provide very good customer service. Thank you read more

This office scams their patients with false charges. Stay away unless you want to pay unnecessary bills.

How long is too long to wait to be admitted to the Oncology unit from the Emergency room. I've been waiting for 8 hours. I think that is a bit much to ask. They keep telling me they are waiting for a room to be ready. It's now 1:00 am. I doubt they are discharging anyone at that hour. Why does it take so long. I'm so miserable. Update: it's now been 13 hours in a room in emergency. Never have I been offered anything to eat or drink. This is ridiculous. read more

Richard at the front desk of the Chao Cancer center was phenomenal. He went above and beyond being helpful to my parents and me. There should be more people out there like that to make the situation better providing kindness, care and assistance. Thank you read more

I have been suffering ear ringing since Nov. 2022 and after my primary doctor ran all tests that he could, but couldn't find out the reason, he suggested to get a second doctor's opinion at UCI Health, Anaheim location and I saw Dr. Hamid R Djalilian on April 27th, 2023. I spent most of the time waiting in the lobby, talking to assistant and Dr. Hamid spent not more than 20 minutes with me and below was how did the appointment go. I brought a copy of my X-ray image and Dr. Hamid's assistant uploaded and he viewed it with me for like less than a few minutes, then said to me that he did see there was anything wrong. I did have some nasal infections, then he suggested me to participate a medication that is NOT approved by FDA for migraine, I politely declined, trying to bring back to the reason that I came to see him for, and trying to ask some questions related to my symptoms, but Dr. Hamid brushed me off and brought up the experimental medication for the second time and tried harder to convince me to participate, I declined it again, but he did not back up, he insisted that I should consider, citing "think about it, your participation could possibly help others who are suffering." I was pretty upset at that point, said to him:"doctor, I came here to see if you can help ease or end my suffering, and I don't even have any migraine, why should I participate this experiment?!" I added, :"call me selfish if you like, I am more concerned about my suffering than others". I left the facility very disappointed for all the time I spent and I got nothing in return. I couple of weeks later, I received their bill - total of $1,090 before applied my insurance. So I reached out to their billing and explained my experience, in the past five months, after I have been kicked between multiple departments, all the times that I've spent, UCI Health insist the billing is "up to code", so no adjustment. I am stunned by how their arrogant decision. From time to time, I read stories about how many Americans got into financial difficulties due to being overcharged by medical facilities, here is my very first terrible experience - the most unreasonable and unethical experience that I ever had. Are medical institutes above the law? They can just charge whatever they want, even though their doctor was not even spending time on me, but busy promoting his experimental medicine? Since I didn't get a reasonable from them, I will seek for other department that protect my right. read more

I've been going to this clinic for at least 3 years now and I have Dr Regan Chan as my provider or primary doctor. He is great, friendly, attentive, and very thorough. So if you're looking for a primary doctor, I highly recommend Dr Regan Chan. I notice some reviews here as aren't accurate because UCI health have different clinic and this one is besides St joseph hospital. read more

BEWARE, BEWARE OF THE ENORMOUS CHARGES!! We were billed around $1000 for my daughter's eye "check up" and then another $85 for FACILITY CHARGES!! We have to pay for facility charges out of our pocket when they already took about $1k out from our insurance. What is the purpose of having insurance when you have to pay more charges out of your pocket?? read more

Dudes, I looked for the best family practice group near me. This place came up and I was randomly assigned to Dr. Regan Chan. I must say that, as a nurse working in mental health for 37 years, and being a woman for nearly 60 years, I always prefer a DO to an MD. Mostly because of their holistic approach and because they're awesome! I cannot tout the professionalism that Dr. Chan exuded. I am happy to call this my new family practice provider and I look forward to decades of health and well-being! read more

I have been going to UC Irvine medical Center in the city of Orange California. I see my heart doctor there. Who actually comes down from UCLA a couple times a month. Every experience that I've had in my visits has been nothing but exceptional. Staff is great. My doctor Dr. Jeanette Lin is one of the best. A few months back as I was entering the building I tripped and fell. Scraped my knees. The receptionist saw me and came to my aid right away. They immediately took me in one of the examining rooms looked at my knee gave me ice for Idid a thorough incident report and even followed up the next day to see how I was. Excellent care. read more

UCI Health -Orange Main Street - My cat loving a stuffed animal. - Medical Centers Near Me - Orange, California

Don't go here! My nurse was not knowledgeable and ordered the wrong test. Then the results have still not been made available to me over six months later. After dozens of phone calls, letters, emails, and online messages I'm somehow still responsible for services that were incorrect AND never rendered. Every person I spoken to has been unhelpful with a bad attitude. Thank God I'm with Kaiser now, were my complaint was responded to in less than 24 hrs. Here it took months and three response that didn't even address my issues. If you're sick, be careful! read more

It all starts with whoever answers the phone and I am pleased to say at this office they are always all so very pleasant. The staff is very friendly as well as helpful. Dr. Tram is so very thorough and calm. Always sits down to talk about any questions or concerns. I never leave his office dissatisfied. What an amazing team! and I would recommend them to anyone! Dr. Tram is the best & his nurse are the best! Very efficient! read more

TERRIBLE Communication!!!!what happened to this place? They use to be top notch Nurse tells you stuff just to shut you up, then says I don't know I'm just the nurse instead of saying II'll try to find out for you. . Tells us the patient is being transferred out today - only to be there 2 days more, We Never met up with any of the floor doctors- to find out the prognosis~ or to ask our questions Nothing! Very FRUSTRATING. Bring back the old days where people cared actually cared read more

Dr. Tram, Nicole Vizcarrondo (LVN), Dr. Lin and I forgot the name of his nurse are incredible! They are all very kind, sincere and knowledgeable. Their staffs were also very friendly. Thank you very much for everything. Please keep up the good work. I would recommend you to anyone! read more

What a horrible office. My head was bleeding and the only people that cared were the paramedics. Tanya Wa so nice when she put staples on my head. The worst person at this clinic is Matt at the front desk. I asked him for a tissue and he denied. The blood was bleeding down my neck. I had to show him how much blood I had. I ended up yelling at him which he deserved. I hope he gets fired. Inconsiderate douche! read more