I took my guitar in for a little tuneup on my fret board. He was very nice as professional. Had it…read moredone the same day. Only a couple of hours. Came back exactly how I wanted it. You can tell they take pride in their work. Definitely coming back for any future guitar needs

Spoke with the owner George very accommodating and professionally friendly looking forward to doing…read morebusiness with this gentleman

I got a Taylor Acoustic Guitar on December 1, 2025. I took it back to the guitar shop I purchased…read moreit from, two times with the complaint that it sounded horrible. The mids were twangy, the sound was thin and I was dissatisfied with the overall sound. They tested it and said it was fine and that they did not hear what I was hearing. After playing the guitar on six gigs and cringing each time I played it, I decided to have the GO ACOUSTIC AUDIO install on my guitar. On their website, I saw that an official installer, Renson Guitar Shop was thirty minutes away from me (Pasadena). Long story short, I took the guitar in and spoke to Noric Renson about installing the system. OMG, what a friendly and knowledgeable person he is. In a quick turn around, he did a most beautiful installation. We tested the guitar and he even polished the surface. I played the guitar on a gig the next night and was completely blown away! Was this the same Taylor? Rich tones and a clean resonance. I had to call Noric the next work day to express my complete satisfaction with his quality work. I'll be taking my acoustic guitars to Renson Guitar Shop in the future and I strongly recommend that you do the same...you will be completely satisfie. Phil Luna Lunatunes Studio Pasadena, CA

Norik and Brett are awesome. Can't recommend them highly enough. Acoustic, electric, solid or…read morehollowbody, they do it all. I wouldn't trust my instruments to anyone else.

Nothing comes close in terms of a store that provides legitimate value. Doing whatever i can to…read moremake sure any money going toward new equipment is spent at Big City Music.

After reading some forums online and watching various YouTube videos to see what modulars were all…read moreabout, Big City Music was considered one of the best in the nation. I stopped by on the way home to explore modular synths for the first time, hoping I'd get that "feeling" like this is a perfect fit for me. Thanks to seeing Big City Music here on Yelp, I drove to their address but had trouble finding the building because there were no signs anywhere. From Ventura, it looked like there was an abandoned building at the address listed. So, I called and talked to Roger. He was great to talk to and said they usually ask customers to make an appointment to stop by. Lucky for me they were available at that time and I could stop in. He gave me better directions, since the entrance was actually off Ventura Blvd. Big City Music is unlike any other music store I've been to. It feels like I'm entering a "secret club" where you go enter through back door and walk into a room-sized warehouse full of boxes and supplies everywhere. Roger was glad to see me and introduced himself right away. He then pointed me to the demo room, where there are several large modular synths, some (very nice) keyboards, guitar pedals, vintage gear and a couple people (Stephi and Morgan) ready to help out. I mentioned I was new to modular synths and wanted to mess around a bit to get a feel for what they can do. Stephi cleared off a module and handed me some patch cables to mess around as much as I wanted. I never felt rushed the entire time I was there. At first, I was clueless. Just clueless. I started having doubts immediately. What the F was I doing here? Rather than allowing them to hear my embarrassingly-awful sounds I'd be making, I popped on some headphones and patched on the fly. After a half-hour, I felt comfortable enough to ask Morgan a few questions about the basics. He jumped right in on their massive modular and started patching like a mad scientist, showing me what all the modules can do. I was very impressed with his knowledge and passion. I instantly felt at ease, even though I had very little knowledge of what was going on. The way he explained things were super helpful. Since my first visit, I decided to take the dive into modular and have returned. I bought a Monorocket case, some patch cables and a few modules to get me started. I'll definitely be coming back here to fill up my case over the coming months and ask for a couple more tutorials. I'm very lucky to live so close to this great store and to learn from awesome people. Cheers--

Great service and hang! Talked about everything from cables to monitors to ad/da to human hearing…read more This shop rocks!

I've been wanting to buy a new guitar and stumbled across this place while shopping nearby this…read moreweekend. The door was locked but they were open so I waited for the associate to open the door. He asked if I had an appointment and I said no I was walking by and want to see what they have. He asked me while standing in the doorway if I was going to buy something. I was confused and have never been asked that before i've even walked in a store. I said I'm not sure yet but maybe, I'm going to look to see what you have. He said if you aren't buying then we are only open if you have an appointment. Such a strange interaction to an otherwise pleasant day, I can't imagine how much rent is for this space but if a customer on a busy part of Ventura is interested in your inventory, maybe let the associate know he should let them shop.

I love this store and eagerly awaiting it to re-open. All the others are far from home. This is MY…read moreguitar center

My experience was in reverse. Returning the item was more pleasant than purchasing the item. We…read morewent there to buy a speaker for our son. Buying it was a bit stressful, the answer to our questions were hard to come by and we had to carry this big speaker to the car. That said the experience wasn't bad, but, I believe for someone like me who doesn't have knowledge of speakers, a little more education would have been helpful. I am sure this an ideal place for musicians who know what they want. Unfortunately, I bought the wrong speaker. When I returned it, the staff member was pleasant and didn't make a fuss about it.

I've gone to this guitar center a few times…read more.. You have to be aware of some rules. You need to bring your own headphones or otherwise have a way to listen to music you play without bugging people because it's not like where I used to go in Orange County where no one cared what you did.... It's also the flagship store and you might encounter some really weird things that have nothing to do with the people that worked there like I did. Some random middle-aged dude started popping off at one of the workers had to be escorted out while he cussed out about something that really made no sense. But the employer did a good job and the guy left and was probably yelling at other people later on.... In the end, I ended up with a wonderful piece of gear for a decent price. I love Roland instruments so that's what I got. I loaded it up in an Uber black with help from Josh with the guy to talk to on keyboards and probably all sorts of other stuff that I don't play like guitars.... And it just was one of those days where things aligned and I really felt good about everything... Anyway, you should check it out. ‍

I visited Guitar Center Hollywood on June 24 around 5:30 PM looking for a gig bag for my guitalele…read more My experience with one employee, Miguel in the guitar department, was extremely disappointing. When I asked for help, he quickly brushed me off and insisted there were no bags that would fit my instrument. He seemed completely unwilling to make any effort to check for alternatives. When I asked for his name, he actually hid his name tag in his shirt pocket and questioned why I needed it. When I requested to speak with a manager, he claimed there was no manager available and again questioned why I wanted one. The interaction felt dismissive, unprofessional, and left me feeling disrespected as a customer. Fortunately, security officer Nate took my concerns seriously and contacted a manager, Travis. While it took some time, Travis went into the back and found a mini guitar bag that fits my guitalele perfectly. Ironically, the solution was exactly what Miguel could have found if he had been willing to get up and look. I appreciate Nate and Travis for ultimately resolving the issue, but the behavior I experienced from Miguel was unacceptable. Customer service starts with treating people respectfully and making a genuine effort to help. but

Was completely ignored during my 15 minutes in the store ... as the only customer. They have what…read moreappears to be a large selection of rather cheap instruments if you can find anything in the chaos.

They did a restring and set up of a fretless bass of mine. Great work, done on time, for the agreed…read moreupon price..Bought a soft gig bag as well.. Five stars..

Glixor Bwee likes performance guitar! I bought a strat neck thats perfect.....i will be heading…read moreback there soon to buy more parts and accessories!

I first went to Performance Guitar when I was a teenager back in the early 1980s. They were on…read moreYucca Street in Hollywood at the time. Even back then, Kenny already had big name clients like Frank Zappa, Steve Vai, and Warren De Martini. Later, he would do custom work for Joe Walsh and Warren Cuccurullo, among many others. In 2021, I brought in my Fender American Deluxe Stratocaster for a setup and fret dress and my Fender American Fretless Jazz Bass for its first setup. Kenny did a great job with both guitars. His attention to detail is unmatched. There is nobody else who works on Fenders like Kenny. He worked alongside Leo Fender at Fender for many years back in the day, so he knows his stuff. Kenny's own line of hand-made custom guitars are highly regarded. Highly recommended.

Great service, they helped me get my sons electric guitar restrung, they were fast and reliable and…read morevery reasonable in pricing. Very nice, professional, I will continue to go here from now on.

Hello, I approached Imperial Vintage Guitars to sell my…read moremusical instrument, which is valued at approximately $1000. However, the company representatives offered me only $100 -- a figure far below its fair market value. When I pointed out that the offer was unfair, they falsely claimed that my instrument was "fake" without providing any evidence. Furthermore, they treated me in a mocking and disrespectful manner. I find this behavior highly unprofessional, misleading, and degrading towards customers. My product may not be worth $1000 but it is being sold for $1250 online. They may make a profit but this is deceiving people. My correspondence is attached. I do not recommend you to shop from such companies.

I've taken vocal lessons from many of the top teachers in Los Angeles and Shane beats them all. I…read morewon't name names but sometimes they're a big factory trying to get as many lessons and as possible. Shane isn't like that. He takes his time, he charges very fairly and is technically excellent as well as patient. As an actor looking to do more musical things he has improved my technique, increased my range, and got me more confident in what is natural. I hope secretly that you don't call him because he gives me more slots to choose from when I want to take a lesson. But for your sake I highly recommend him.

Shane is an amazing and thoughtful teacher! A musician's musician, he takes the time to educate and…read moreexplain what he is teaching and in the process makes a very comfortable and welcoming environment for growth! If you're in the market for a vocal teacher give him a call!