Physiotherapist Rachel Rubin-Sarganis has on two occasions surprised me by asking me to allow a…read moretrainee into my private sessions, with no advance notice. They were both standing in front of the door of the treatment room, and to say "no" would be very awkward. I was not informed this was a training facility, and not asked in advance if I would consent to his presence in my treatment. The first time (May 2nd/2025) I allowed it, but the second time (May 15th/2025), I said no. I was put in a physical position to have to say it to both of them in the moment. I allowed it the first time because I desperately needed pain relief, was surprised, and was afraid refusing the trainee would negatively impact my session. My pain escalated just from the stress of the interaction. On the second occasion (May 15th) When Ms. RS and I got in the room, I said that I would have liked to have been informed and asked in advance. I have been in trainee sessions with other practitioners, but was always part of an informed consent process. I also reminded her that I am in regular physiotherapy as a survivor of a vicious assault. This has left me permanently disabled, and in severe chronic pain. I expect her to be trauma informed sufficiently to understand not to spring surprises on clients. And to understand the effect this might have on a survivor. I have a spinal crush injury, nearly died from this experience, and my life has been severely impacted in every aspect. I even need a task trained service animal. First, she sat across from me and apologized. I started to accept her apology, then she interrupted me to falsely claim that in the first instance, she had taken me aside in advance to ask for consent. I told her that I was about to accept her apology. But now that she had rescinded it to lie and gaslight me, I didn't want the session. She kept touching me, and I told her to stop. I was shaking, and told her so. I stood up, and said I was leaving. She could have easily just let me get past. Instead, she stood up, planted herself in front of me, and kept backing up to block me from getting to the door. She again put her hands up, trying to touch my arms and shoulder. I had to tell her, "Stop blocking me," before she'd move. She again lied, saying she wasn't blocking me, while she was in the act of doing so. We had been on the long end of the room, and she backed up to block me four steps to the door on the other end. Her trainee was right on the other side of the door, and likely heard our interaction. I was further humiliated and hurt. I requested and received a refund. I was still shaking. To have what seemed like a gentle and caring healthcare practitioner turn into an abuser, was shocking. It was humiliating and very distressing. I then cancelled future appointments with her and with the counsellor with whom I had an appointment. Ironically, my counselling was to be about being violated by authority figures. I cannot trust this clinic for their services. I had difficulty driving home, and nearly got into an accident. It is now 2 1/2 hours later, and I'm still shaking and unable to eat. I need regular physical therapy, but it will be a while before I feel safe to book as session anywhere. I'll have to start my research over, then repeat the painful, stressful and expensive initial assessment elsewhere. I have filed a complaint with Ms. Rubin-Sarganis' professional association. She doesn't even have the regular courtesy most people exhibit when asking if they can bring an extra person for dinner, let alone to a private healthcare session.

I've seen a lot of physiotherapists and Lauren has been by far the best. She has helped me recover…read moreincredibly well from my elbow tendinitis in the last few months. The office staff has also been friendly and helpful.

Dr Marina very graciously was able to fit me during a very trying time for me. I was visiting from…read moreout of town and had a fall. I really wasn't expecting to get to see anyone until I got back home to my regular chiropractor and I'm so glad I've been able to connect with Dr. Marina. She really knows her stuff. As a massage therapist as well as a chiropractor, I think she brings a unique perspective. The 2 treatments I received has me much improved. I will see her again when I am back in Victoria.

I went to this clinic based on a recommendation for Marcia Kirby, the clinic's physiotherapist. It…read moreis a brand new clinic at the Commonwealth Pool. The physiotherapist was excellent. She inspires confidence and seemed very capable and knowledgeable. After an intial assessment she focused in on the problem (shoulder issue, can't remember the technical term) and gave me some options on how to deal with it. I have been diligently working on the exercises and am looking forward to going back and to trying to sort this out without surgery. Apparently Marcia is trained in accupuncture and has various other certifications. Also, she was a formed national swimmer and rower and even had a similar shoulder injury to mine, so could relate. Overall very positive experience.

Genevieve Bussieres is an extraordinarily skilled practitioner of acupuncture, traditional Chinese…read moremassage therapy, and reflexology. I've seen her for two separate conditions -- persistent chronic upper-body injuries, and neuropathy/numbness in both feet. She made more progress on these than five other practitioners I've seen for them (all good, in various specialties -- physio, massage, rolfing). She listens carefully, diagnoses precisely, treats effectively, doesn't over-promise, always over-delivers. She also uses time effectively (moves fast but gently), and is totally pleasant and straightforward to deal with. I would -- and do -- travel a long distance to Victoria just to get treated by her.

I have sent both Lorraine and Wendy, they are both excellent. They take their time treating you and…read moreare very thorough.

I tried Synergy because my regular RMT was unavailable and I had back pain that needed treatment…read more Sorry, but I won't be back. The Quadra St location is tired looking both inside and outside. The Reception staff were not particularly pleasant or welcoming and I received 8 email notifications of my appt with intake forms over 3 days! How annoying!! The massage was ok; no relaxing music or other touches to make it more pleasant. It felt very clinical to me and lacked in aesthetic appeal.

MJ is an amazing ND! They also have a team of outstanding ND's, physiotherapists, massage…read moretherapists, chiropractors and more. The front desk staff are very lovely and polite. Worth checking out.

Came in for a back/neck massage to help with recovery from a shoulder problem. Also came here a…read morecouple of years ago when Remedy was in a different location for similar care. The RMT provider (Erika - same as before) was excellent. Appreciated her ability to not only apply strength in parts of the back and shoulder that most needed attention, but also her strong technique with my neck that eased tension I didn't even notice was present. Beyond this, the new space is lovely (located in Cook St. village across the street from Moka House) and the office staff were responsive and kind. Was easily able to update my insurance details in advance, making things easy when arriving and leaving. Miss the music from the old location, but that's the only suggestion and a minor detail. Will definitely return and visit them again!

Long over due!! After 8 years of suffering from chronic SI joint pain, and with no lasting relief…read morefrom multiple specialists, including a NZ back specialist/surgeon, I found Dr. Sean Star initially for my son's treatment due to a skating knee injury. Dr Star's personalised and genuine care and expertise provided me with the long-term relief I had been long searching for. Dr. Star asked how the injury was caused, what treatment was recommended and then provided context about the injury, the time lapsed causing scaring and treatment plan. I thought he was rather optimistic. Not only did Dr. Star treat the pain effectively within the timeframe recommended, but also helped me to understand how to maintain lasting wellness. I can't recommend Dr. Star and Active Health & Wellness Clinic enough for anyone struggling with similar issues.

This clinic was recommended to me, and I have to say I have had nothing but positive and beneficial…read moreexperiences here. The staff are friendly and welcoming, and the practitioners are knowledgeable, professional and for me personally, very helpful with improving quality of life. Would not hesitate in recommending this clinic to anyone seeking Chiropractic, Registered Massage Therapy, or Acupuncture care.

I am so happy that I was referred to Backfit Clinic and Dr. Craig Bentham. I was so impressed at…read morethe level of care and treatment. I will be going for treatments to decompress my spine and walk without a limp again. Robyn Dr. Bentham's helper is also amazing. I am 83 years ago and I feel like I will have at least another good ten years left in much better shape than I am now. Helen C.

My wife and I were most impressed, firstly by Linda at reception and then by the friendly and…read moreprofessional meeting with Dr Bartlett. I look forward to resolving my back problems, fingers crossed. Keith Murdoch.