Very impersonal. You are greeted by a kiosk where you sign in. No employee facing public to answer…read moresimple questions. I always hand carrying a printed copy of orders. Labs have been drawn frequently over past 7 months. Multiple times an order was missed or a sample wasn't attached to the order. So when the tests results enter the portal for viewing one is missing so then I have to call Labcorp to get the error fixed. It delays the lab results by at least a day. Which delays medical decisions and treatment plans. Also very difficult to get in touch with supervisor who always tells me it's an education issue for the phlebotomist and that person will be informed. Regardless this same error continues to occur. I have started to ask the phlebotomist to double check all orders which is not always appreciated by the phlebotomist.

This LabCorp is located inside the Circle Health Urgent Care. I came in at 6pm on a Tuesday and…read moredidn't have to wait long. They're open 7am-7pm Monday to Friday and 7am to 1pm Saturday as of July 30, 2024. The tech was friendly and professional!

Soo glad I went, although I made a appointment online I went…read moreto see if I could go earlier Alianna made the whole experience wonderful She Geeeted me and made sure I was all set Beautiful personality, very professional, and she Never hurt me and got my blood right on the 1st time/try, soo gentle as well I am very difficult to get blood I have very tiny veins Alianna was Awesomeeee. Thank You soo much for Everything. Quest is Blessed to have you you are truely a asset to the company Thank You for a Great Experience

I was sent here to take a drug test for my employer. I showed up at 1:50. At 2:50 they called me…read morein only to tell me that the system is down. At this time, it was too late to go anywhere else because they only take drug test till 3 PM. Thanks a lot probably just cost me a job.

Quest Diagnostics - 700 Rogers Street, Lowell, MA…read more This experience felt like paying for Nobu and receiving McDonald's-level service. I checked in as a walk-in using the kiosk (there was no receptionist), and the system assigned me an 11:10 AM appointment. I arrived and checked in around 10:15-10:30 and waited. By 11:20, my name still hadn't been called or displayed. Another patient was also confused about not appearing on the list. When I asked a staff member how far behind they were and explained that the kiosk had assigned my appointment time, she walked away without responding. I then had to explain the entire situation again to a phlebotomist, only to be told staff were "too busy" and asked if I had received a confirmation text -- something I was never told was required. There is no human oversight of the waiting room, no receptionist to help when the kiosk fails, and no effort to verify whether checked-in patients are being tracked. The process felt disorganized, dismissive, and unprofessional. Quest charges premium prices for essential medical services. The service at this location does not match those expectations. This isn't the first time I've had issues here, which suggests a recurring problem rather than a one-time mistake. I would not recommend this location until staffing, communication, and basic customer service are improved.

I went to Quest Diagnostics Lowell location today. The check inn process was easy at Kiosk. The…read morewait time was less then 5 minutes. There was a free parking spot outside building. Location was close to 495 highway. There was an issue with insurance and billing code when I went inside. Rosa was very helpful. She called doctors office and got correct diagnosis codes and took care of insurance problem. Rosa went out of her way above and beyond to take care of the issue. The service was excellent. I would recommend this place and will prefer to go to this place if required in future. Rosa and other staff members were very friendly and helpful. Keep up the good work guys. Very happy with your service.

Whenever I've had to use this facility it's always been professional, courteous, efficient and…read morequick!! MUCH easier than the hospital for lab tests and the like. Highly recommend!

I went here for lab work and had a positive experience. The staff is skilled and very professional…read more I would go here again.