Quest Diagnostics - 700 Rogers Street, Lowell, MA…read more This experience felt like paying for Nobu and receiving McDonald's-level service. I checked in as a walk-in using the kiosk (there was no receptionist), and the system assigned me an 11:10 AM appointment. I arrived and checked in around 10:15-10:30 and waited. By 11:20, my name still hadn't been called or displayed. Another patient was also confused about not appearing on the list. When I asked a staff member how far behind they were and explained that the kiosk had assigned my appointment time, she walked away without responding. I then had to explain the entire situation again to a phlebotomist, only to be told staff were "too busy" and asked if I had received a confirmation text -- something I was never told was required. There is no human oversight of the waiting room, no receptionist to help when the kiosk fails, and no effort to verify whether checked-in patients are being tracked. The process felt disorganized, dismissive, and unprofessional. Quest charges premium prices for essential medical services. The service at this location does not match those expectations. This isn't the first time I've had issues here, which suggests a recurring problem rather than a one-time mistake. I would not recommend this location until staffing, communication, and basic customer service are improved.

I went to Quest Diagnostics Lowell location today. The check inn process was easy at Kiosk. The…read morewait time was less then 5 minutes. There was a free parking spot outside building. Location was close to 495 highway. There was an issue with insurance and billing code when I went inside. Rosa was very helpful. She called doctors office and got correct diagnosis codes and took care of insurance problem. Rosa went out of her way above and beyond to take care of the issue. The service was excellent. I would recommend this place and will prefer to go to this place if required in future. Rosa and other staff members were very friendly and helpful. Keep up the good work guys. Very happy with your service.

I needed to have a tick tested ASAP and I sent the specimen overnight to ECO Lab and by the…read moreafternoon of the morning they received the specimen they emailed me the report. I was very pleased. Friendly staff in the lab as well: they were ready, willing, and enthused to answer any question. I repeated business with them a few days later, similar situation. I couldn't be more pleased.

I removed a tick and could not keep it intact, I brought it to Eco laboratory, and they told me…read moreright away. It was a deer tick and there was enough to be tested. This was the most friendly, helpful and knowledgeable testing facility I have seen. I highly recommend them.

Worst facility... literally bill every in-network insurance as out-of-network. Expect huge bills…read moreand their "billing" department is now Tufts who can't fix anything. Ridiculous that no one wants to do their job these days. Shut this place down.

My experience at this facility was very upsetting. They were running tests that where unnecessary,…read moresuch as a pregnancy test, and gave me trouble when I stated "I am not sexually active and just saw my OBGYN 2 weeks prior". The PA Loucraft verbally attacked me in the room and when I told him I felt it was an "unsafe situation" and felt that another person should be present, he opened the exam room door for the entire public and staff to hear my exam (breaking hippa). Loucraft ignored the fact that his actions had me visibly shaking, nervous, and in shock and continued his exam of me life normal. He didn't even lay me down to fully examine my stomach and didn't even listen to my stomach. When I called the receptionist informed me that "if the provider determines that I need a lab test, such as h pylori, then they can order it to be done with the ab outpatient". Then Loucraft says, no I am not able to do that. He gave me a zofran prescription and told me to follow up with my PCP on monday. Now my background, I am an NP myself and know that he could have ordered the test and printed out the lab slip and I could have had it done that week. As an NP, I also know that I was verbally attacked, not listened to, being charged for services I did not require, hippa was broken, and not given the appropriate treatment for my illness which will cause more harm than good. When you become a provider you take an oath to DO NO HARM, and during my visit that oath was not followed by Loucraft. I will be calling the patient advocacy line number that I was provided by the very nice receptionist (the only staff member that was amazing).

Soo glad I went, although I made a appointment online I went…read moreto see if I could go earlier Alianna made the whole experience wonderful She Geeeted me and made sure I was all set Beautiful personality, very professional, and she Never hurt me and got my blood right on the 1st time/try, soo gentle as well I am very difficult to get blood I have very tiny veins Alianna was Awesomeeee. Thank You soo much for Everything. Quest is Blessed to have you you are truely a asset to the company Thank You for a Great Experience

I was sent here to take a drug test for my employer. I showed up at 1:50. At 2:50 they called me…read morein only to tell me that the system is down. At this time, it was too late to go anywhere else because they only take drug test till 3 PM. Thanks a lot probably just cost me a job.

Excellent service with on site laboratories and expert personnel. I worked with microscopist A…read more Lutz for overnight sample testing and the results were quick and clear. They will not advise on remediation or abatement of materials, and I find that useful so that there is no conflict of interest while interpreting the outcome of something like an asbestos test.

I've been bringing samples here for years. The office staff are consistently nice and very helpful…read more Often I get results back much earlier than expected. Prices are reasonable and comparable to other laboratories in the area. They have a convenient drop box in front for after hours.

If I could give them a negative number I would. I went for blood work 2 days ago usually that's…read moreenough time to get labs drawn and results to my doctor for a Friday afternoon appointment. Nope only got one test back all other labs who knows ‍. Before labcorp took over I would get test results back in hours. Tried contacting their customer service what a joke that is 3 unanswered emails in 3 days. If you can get labs drawn somewhere else l seriously advise you do so. This is my second bad experience with them trying to get my results. Im checking with my insurance to see if I can go elsewhere since their is a Geisinger hospital in my city as well.

Went there to get a covid antigen test. Staff was great. The place was every clean and prepped…read more Testing was quick. Their website is super friendly and self explanatory. Breeze to use their services. Would highly recommend it.

Now that we have a few minor issues ironed out I've updated my review to EXCELLENT. thus was my…read morefirst visit. It's very easy access in and out with plenty of free parking. I was there for a blood draw and syrum medication. I didn't even feel the needle going in. My mix was done in excellent time. Highly recommend.

Recently had surgery and came here to get my incision checked for an infection. Was told by my…read moredoctor to go to ER or Urgent Care, so incision could be examined in person. I got attitude from the receptionist just from explaining why I was there. Overall I just felt like I have given a hard time. Idk if she was having a bad day but made me not want to come back. Doctor and nurse were nice! Definitely felt heard and taken care of. If I only dealt with them I probably would've given 5 stars.

I want to Thank Ronnie for Always making me feel safe when taking blood. He is ABSOLUTELY the best…read moreat taking blood. I drive all the way just to have/see him, I have tough veins to get, he Always get them , never hurts me, he has a awesome technique, light handed , great personality, very professional, and I feel safe! I hope he never leaves or the Hospital gives him a Great raise , he is a GREAT asset to your hospital! Thank you again Ronnie for your service. HMF

Very poor customer service. No one will answer the phone nor answer any emails or messages left on…read moretheir voicemail.

please make sure you understand that even if they charge your insurnace they will still charge you…read morefull price!!! they dont actually "accept" any insurance..... call your insurance company first and find a company that is covered by your insurance.... avoid this company at all cost!!!! they do not care about you...... they dont care about ethics.....