When calling to make an appointment, I was asked if I had Medicare. I replied yes. She then asked…read moreme for my ID number, confirmed it, and scheduled an appointment for 6:30 a.m. I live over 45 minutes away from the imaging facility. After getting up at 4 a.m. and getting ready--while in immense pain--I arrived at the facility. The woman at the front desk asked me for my insurance cards, which I provided. I was then called in to begin the procedure. After getting changed and prepped, I laid down on the table. The woman from the front desk came in and spoke to the tech. The tech then told me, "Your Medicare was listed as your primary insurance, but you have a supplemental plan. That should have been entered as your primary, not Medicare." I responded, "I don't work in your data entry department. I didn't enter the information." She then became extremely rude and said, "We cannot continue with this procedure. You will have to reschedule." I asked when the next available appointment was, and she replied, "That's not my job. Talk to the schedulers." She left the room without giving me any further instruction. I got up, changed back into my clothes, and on the way out asked to reschedule. The person at the front desk said the next available appointment was in three weeks. That's when my frustration meter broke. I walked out. I called later to reschedule and was told the only available appointment was at the Inverness facility about a week later. That facility was also 45 minutes away. Again, it was a repeat of the first visit: mass confusion at the front desk, incompetent employees, rude and disrespectful behavior, and an extremely dirty facility. The website pictures must be from opening day--don't believe what you see. When leaving, I was told, "We will bill your insurance company and send you a bill if there is one." I said thank you and left. I later received a bill in the mail for my co‑payment. I explained to the woman at the front desk that I live 45 minutes away and asked if they could accept a cash payment at the office. She said, "Sure, we can accept cash." I drove 45 minutes one way, arrived at the office, and she told me, "I'm sorry, but the woman who handles the payments is at lunch right now." My frustration meter was already broken, but this one broke my blood pressure meter too. My blood pressure shot up to about 300/250. I told her to take the money and give me a receipt. She agreed--only because she knew how upset I was. I am disabled, and it is very hard for me to get around. After paying in full with cash, I then received not one but two more bills in the mail, with the second threatening to send me to collections. To date, the invoice is still listed as outstanding. They have issues at every level--from housekeeping to staff--and provide substandard care. The radiologists appear incompetent or rushed, likely due to cost‑cutting or excessive caseloads. STAY AWAY FROM THIS PLACE.

I am in awe of the techs at IMI! I was in a terrible situation and needed X-rays to help under…read morewhy. Previously I had tried but the pain in my hips & low back was too great for me to continue. The staff went out of their way to help me accomplish the X-rays with minimum pain. Thank you! Best wishes, Patzy