Needed blood work with Quest and chose this location. I've been here twice, and this last time I…read moreeven brought my mom and husband in for their blood work! Everyone is seriously so fast, so good at what they do- And SO friendly! Love this location. Makes getting blood drawn a whole lot less yucky... That's for sure!

Great experience. We came to this location because my sister said it had the best reviews. At first…read moreI thought, who cares we're just getting some blood work done... It's so much farther than these other ones...but man did I ever have to eat my own words. For context, we were trying to get blood work done for my mom who has late stage dementia. Even though we had worries about how this was going to go due to her illness, we had such an easy time here thanks to the staff. Xandy, our phlebotomist, went above and beyond with the service she provided. She helped us draw blood from my mother flawlessly and helped us navigate a customer service call with ease. Honestly, we wouldn't have been able to do it without her and I'm not exaggerating. Shout-outs to the manager/supervisor who helped us as well, unfortunately didn't catch her name but she also helped suggest fixes for our little online registration mix up. We had a typo with a birthdate which made our test request not appear but the team here was great all around on getting it fixed for us. They were super patient with us and yeah it's the little things that count.

Friendly personal, quick and easy blood draw for routine lab work...definitely recommend this…read morelocation.

Never never, never never never again. Not any of the employees are trained, they give you answers…read morebefore you even ask a question. I now go to quest and it's like a miracle. I cannot say enough about this .

Quality care and expertise with many modalities of wellness to offer. Dr. Kendall Perrine is highly…read morerecommended.

Dr. Perrine has been a game changer for me. After careful and diligent evaluation of my situation,…read moreshe has created a specific care plan that is custom tailored to me. After more than a year under her care, I have never felt better.

I use a walker. It's very difficult to get around. After a major mistake at WesPac Labs in S. J. C…read more I rushed to take a chance at Quest in Dana Point. !! I was desperate for my lab work!! Otherwise it would take months to reschedule my doctors. The staff was totally booked for the day! Ugh. I decided to take a chance and waited. I fasted from 9pm to approximately 2 ish. The young girls were great. Professional, personable, really lovely. They never stopped!! What a full day for them. They showed patients how to sign in, drew blood, took urine samples all the while being so positive!! I can't say enough good things about this lab and the personnel who staff it. Thank you. Quest!!!

THIS SITE IN PARTICULAR NEEDS TO BE ADDRESSED IMMEDIATELY!…read more My friend was there at 5:45am this Monday--morning --1st person in line-- uncomfortable seats were filled by 6:15 with about 6 persons (SENIORS) standing. I was finished with my blood work at 8:30am!! UNACCEPTABLE!! Institute a new system-- PERIOD!!

This review is mainly for Debbie. Debbie was so kind and compassionate when I expressed my concern…read moreabout my blood draw as I've fainted previously. She was so nice, gave me lots of water, let me sit for as long as I wanted and didn't make me feel like a burden. Thank you again to Debbie and the entire staff that was working extremely hard in there

Took my daughter to get some bloodwork here. The staff was nice but they missed a whole panel of…read moreblood tests! They only did one for Epstein Barr and not the other complete blood panel. I told them to please make sure they get everything on the lab order and they assured me they did - but then we received the results and they only tested for Epstein Barr and NOT the complete blood panel. I called back and said they can't redo it and were not sure why it was missed ... this is a huge problem because my daughter is very sick and she can't have repeat bloodwork back to back

Our son and daughter were both seen here for different issues and we have had nothing but amazing…read moreexperiences with the team. They quickly saw our son for his urgent eye issue the day after it happened and effectively called in prescriptions so that we could get them quickly. I want to give a special shoutout to Maelynn who is a practitioner but also the head of their billing department, for patiently working with me on a very tedious issue involving our insurance (and medical group). A PSA for others, especially using Anthem BC - your medical group must be clearly written on the card and not every urgent care takes every medical group. 1. Make sure you have the most up to date cards with you. 2. If there is a coverage issue (insurer denying or rejecting the bill, file a grievance quickly as medical groups don't always communicate rejection reasons to your primary health insurance company, and your insurance company can determine which medical groups you should be resubmitting claims. 3. Your insurance company can work with the urgent care center if a bill needs to be resent to a different medical group or reprocessed. Maelynn did an amazing job helping us reconcile what would have been almost $600 in insurer-rejected charges to essentially nothing!

I highly recommend this place. We got lucky in the fact that there was not a long wait when we…read morecame. We were at an indoor playground and my daughter fell off of a swing and landed on her arm. We came here right after and the medical staff treated my daughter with care. The whole experience was mentally tough as a parent but this place was designed for kids and it was very welcoming for kids. The receptionist was very kind and sweet. The whole medical staff was great. My daughter broke a bone and they let her pick the color of her splint. The care was very gentle, sweet, and caring'. At the end they get a coin and get to use it to get a prize.

The staff submits referrals, put in for my back, supposed to be tmj. Refusing today to tell the…read morevice president Marci to call me as instructed by my doctor sobral. After explaining the situation in detail to reception today on appointment line, she messaged me Said letter is from the office as a whole- lies- says from doctor. Staff priorities are seriously bad.

Time for Dr. Sobral to retire. Too many errors and makes poor assessments. Rude front office staff…read moreand now under new ownership which has just exacerbated things. No PAs available anymore. Christina Turner and two others who were great but gone. Look elsewhere if you value your health.

I visied 26691 Plaza Dr., ste 180 in Mission Viejo, CA Since walk-ins are welcome…read more I was ready for a long waiting period since appointments have higher priority. Surprisingly, I was in and out fast and the results were posted online the next day. Super caring and experienced staff.

This lab used to have competent and professional phlebotomists. Unfortunately, they are now all…read moregone. Consequently, the wait time and billing errors have increased while the overall experience of venipuncture has really declined. The staff have no sense of urgency or concerns about HIPAA. They openly disparage and talk about patients in front of them. Very unprofessional. I signed in with only 1pt after me. They skipped me over and didn't even apologize. I didn't think I would spend more than 45 minutes there for simple lab draws. The worst part was the billing errors created thanks to them. It took me well over 9 months of back and forth to straighten it out. Hoping to never return to this particular lab again. It's too bad because it used to be a good lab.

I took my 4yr old here for bloodwork and the phlebotomist was great. He made my son feel…read morecomfortable and made the process quick and easy. We also got our results to my Quest app within 24 hrs. We have to do more labs and I will definitely taking him back here to this location.

Making an appointment was fairly easy. The phlebotomist did a great job. The problem is my results…read morehave not gotten to my doctor. No one answers the phone here. There's no option to speak with anyone and trying to login is a nightmare. I keep asking for a code to reset password . It takes forever to get the code and then I asked to resend and then the codes.. ugh I give up I'd rather go to LabCorp if this is how they're gonna treat me.. my doctors referring business here. I feel like they should be able to send my results without me having to log into the portal to print them myself. This isn't self-serve!! Not service oriented business practices . I will not be returning to this location. I've had to continue to call my doctor multiple times to see if they can get the results. This isn't how I do business. So what's a girl to do? She calls Quest customer service the 866 number I've been on hold for 30 minutes and no one has picked up. This is not service people.

This place is the best! Zero wait time I was in and out and literally five minutes. Even though I…read morehad orders to go to Quest they still honored them. All I had to do was sign a consent form. My insurance allows me to get my blood drawn anywhere. Definitely recommend this place! It beats waiting forever at quest and lab corp.

Great option. No appointment necessary. Walk right in and was on my way in 5 minutes. Ashley…read morewas awesome and extremely knowledgeable. Would highly recommend.