I use a walker. It's very difficult to get around. After a major mistake at WesPac Labs in S. J. C. I rushed to take a chance at Quest in Dana Point. !! I was desperate for my lab work!! Otherwise it would take months to reschedule my doctors. The staff was totally booked for the day! Ugh. I decided to take a chance and waited. I fasted from 9pm to approximately 2 ish. The young girls were great. Professional, personable, really lovely. They never stopped!! What a full day for them. They showed patients how to sign in, drew blood, took urine samples all the while being so positive!! I can't say enough good things about this lab and the personnel who staff it. Thank you. Quest!!! read more

THIS SITE IN PARTICULAR NEEDS TO BE ADDRESSED IMMEDIATELY! My friend was there at 5:45am this Monday--morning --1st person in line-- uncomfortable seats were filled by 6:15 with about 6 persons (SENIORS) standing. I was finished with my blood work at 8:30am!! UNACCEPTABLE!! Institute a new system-- PERIOD!! read more

Rifka drawn my blood I always have problems finding veins she was excellent and super sweet. I have been to other locations this is the best by far. read more

Do NOT come here. You have to check in at the kiosk and then wait and wait and wait while people are coughing in the waiting room without masks on. It's a toxic wasteland. The woman who drew my blood argued with me about the type of needle to use. I have a genuine fear of needles and she didn't really care. She did do it pretty painlessly so I'll give her two stars but that's it. I have three words for everyone. WEAR A MASK read more

Quest Diagnostics - Scan your ID here - Laboratory Testing Near Me - Dana Point, California

This is a horrible Quest. Do not bother to go here. It is a nightmare! Note: they are closed 11:00 am to 12:00. They did not even bother to open the door and greet us. They unlocked the door and just bolted. It was not friendly. Another customer wanted to use the restroom. She asked while a customer was being taken into the back, they ignored her. They paid no attention to her request to get the code/key she was pregnant. They came back and then was harassing the customer telling her she has to wait. The rudeness continues. I would skip this place and leave but I have a fasting blood test. I don't recommend this Quest location. I am listening to the TV they have in the lobby and they say how wonderful it is to use there services, this is a joke. I have checked in 3 times and still have not been allowed in. It is ridiculous!! read more

Went in for routine fasting labs and hormones, this Quest location either lost or never sent my blood according to a manager I spoke to. I went back in again yesterday for a second redraw, took off work, fasted & apparently that blood clotted. They just called me again to ask me to come back in this morning for ANOTHER redraw! It shouldn't take 3 appointments to draw 5 vials of blood. Super disrespectful to people's time away from work and lives. As a nurse, this was really a disappointing experience. I won't be back to this location ever again. read more

Very UNWELCOMING atmosphere. No staff to check in while their online booking and check in was a failure. Trying to talk to someone was almost impossible. They got rid of the monitors that display the lineup of the patients, allowing you to see an estimated wait time. Why???? NOT returning! read more

I come here 4 times a year for regular bloodwork and have always been happy with the service I gave received. The staff members are so friendly and make an uncomfortable experience not so uncomfortable. Today I had my bloodwork done with a butterfly needle and could hardly feel it. It's nice to be cared for by staff that do their best to make your experience a good one. I love that I can book an appointment and I've never had to wait beyond 5 minutes upon arriving. They are quick and efficient! Not that bloodwork is my favorite thing to do but when I have to do it, this is my place. Thanks to the staff for always being so kind and courteous. read more

On month later and I still don't have my test results back. Next time I will try Lab Core.

Made an appointment n was taken right away. Very organized by receiving emails/texts reminders n directions for signing in. Staff is very friendly n facility was immaculate. Blood work was a breeze no bruises. Recommend this facility n nurse was very nice n knew her job read more

TERRIBLE SERVICE! 40 minutes delayed when we had set up an appointment . No front desk receptionist/ they literally built A WALL!!!! (they said privacy issues, but all or most medical facilities have a front desk to check in) They got rid of the screen where we could see who is next, (that was great when they had it!) So no where to see that the system didn't have us even when we received confirmation by text. 17 people arrived after us and were seen before us, and no staff member to ask! The nurse was kind, though. GO ELSEWHERE! read more

I do not recommend ever using this location. Poor effort to work and the girls giggling and ignoring. It really set off the full waiting room that all clearly saw was ignored. Making people without appointments go before people that had been been checked in over an hour and a half before them. Zero stars. It was just so bad that proximity is not worth it. read more

Quest Diagnostics - The empty office that was previously screaming. Not my sample remains. - Laboratory Testing Near Me - Dana Point, California

I would give it a zero rating if that was an option. Can't get an early morning (fasting ) appointment for weeks. I went at 7:15 a.m. and found the waiting room to be very crowded. Since I had an early appointment elsewhere I left. I returned at 10:40 and there was someone in the front office this time. She said I couldn't wait, they couldn't take me because they were closing for lunch in 9 minutes. At 10:40 a.m.!!! What kind of customer service is that??? Quest should spend more money on a larger location and hire more people - at a decent salary to get good, polite, capable help. read more

Don't go here. They are so rude and disrespectful. That's why they only have 2 stars overall. Made me wait as a walk-in a long time. Instead, go to Westpack Labs, 30230 Rancho Viejo Rd #115, San Juan Capistrano, CA 92675, USA. Sweetest lady ever. Super Quick, in and out. read more

Easy check-in and the tech that worked on me was experienced and fun to talk to. The new experience of being able to make an appointment is fantastic. read more

Well, I am here for a SCHEDULED 3 hour glucose test and the facility has no glucose...this is a SCHEDULED APPOINTMENT whereby the tests required are input at the time of making the appointment. So, now one of the gals is going to another location to get glucose. This is a fasting 3 hour test...OMG! Completely unprofessional and unprepared! Why make an appointment when they don't have the appropriate tests available? read more

I went for a routine blood draw. The stout, grey-haired staff member in attendance, acted officious put-out, and cranky. Computers and dealing with the public do not appear to be her forte; she was inefficient and slow. She couldn't find my order in the computer, and I was asked to call (and disrupt) my doctor's practice, and request a resend. Meanwhile, someone else was able to locate the order in the computer. While these kinds of glitches are cursory and inconsequential, I found her demeanor brusque and unpleasant. Furthermore, she was hacking and clearing her throat to an extent that made me suspect it was either a nervous habit or a serious infection. Either way, it was unsettling. On the other hand, the blood draw itself was performed expertly and expediently by an upbeat, engaging phlebotomist whose name (as I recall) starts with an M. She is a delight, and thankfully, was able to dispel some of the prior unpleasantness. read more

If there was a negative star I would give it to them. The place is old and under staffed. I came in as a walk in at 6:50am. I checked in and the system said to sit down and wait till I was called. More and more walk ins came in and proceeded to go in front of me. I waited a while to get anyone's attention and they said I wasn't in the system. So I reregistered and waited till 8:25 am! At this point I'm starving bc I fasted and the room is full at this point. They said it could be up to 5hrs! I could have driven to Arizona at this point. I decided to leave and go to the location at Mission Viejo Hospital. I should have just driven there in the first place, I walked in, the place is super clean, and I was in and out in 10 min. Lessons learned, even though this ghetto place was a mile away from me, the extra 10 min drive would have saved me the time wasted. Unless they get their acts together over there, don't waste your time. read more

This is a dump! The staff is truly amazing and doing their best, but very under staffed. This office would be condemned if it was a restaurant. Not bad for a clinic in Haiti but come on you're in the USA and Monarch Beach. Too much corporate greed at Quest. read more

Omg these people are so rude and seem resentful of having to do the bare minimum. It's actually astounding how annoyed they are just to answer a simple question or acknowledge your existence. It's difficult enough dealing with the health conditions that require us to need our blood drawn, without having insult added to injury by a bunch of unhappy, uncaring people who wish they didn't have to look at your face let alone help you. read more

Leaving a 5 star review for a specific employee - Rifka. She was so incredibly kind and helpful when I went in for my blood draw today. I had a specific issue and she helped me call my doctors office and sort it out and even followed up for me once I left to make sure it was done. I'm so grateful. I wish more people in the world were like her. Thank you Rifka. read more

I have had the worst painful experience of a blood draw ever in the last 10 years at this place and I used to go there all the time when they had more caring staff. I will not go there again read more

Staff barely acknowledges your existence and they were not proficient at drawing blood. The person who did this has to take multiple attempts and the process was painful. Not the first time that I'll have to get blood work done but I will not be returning to this location. read more

Quest clearly doesn't like walk-ins. It takes weeks to get a fasting appointment so you have to come in as a walk in. They make you wait even though there is NO ONE else in the building waiting. You wait. Then wait some more. Then someone finally walks in with an appointment and are seen. They're in the back chit chatting with no one back there. I walk up and waited behind another gal to ask a question about my bloodwork request being sent in and she looked at me and then called someone else's name. I walked up anyway and she said, "Do you have a question?" I wanted to check and see if my additional bloodwork request had been received. She said she couldn't look it up until it was my turn. That's never happened before. So I walked away to allow the gal that she had just called to come to the window. She was very rude and condescending. Then she appeared at the door I was sitting directly facing and called that same gal. I made eye contact with her and she gave me side eye and tried to slam the door but it wouldn't slam because it's on hydraulics. They should wear name badges so you can report them to corporate. The gal in front of me had been here for over an hour and no one else was there when I got there but her. We are both fasting. She said she waited from 6:30am until 11am the day before and they made her leave so they could go take their lunch break. The employee then called my name and asked across the room who my doctor was. I gave the name. She said the request was there and then said, "Just so you know, you're a walk-in, so you're going to have to wait at least 2 hours. I looked around and said, "Why? There is nobody here?" So I'm thinking now that's just what she is going to do. See to it that I wait as long as she had said. They're lunch is at 11am so I suppose they will then make me leave. She said they only see walk-in's if they get a cancellation. I've been coming here every few months for years. I've never experienced this. I've also never seen her before. She is a brunette with a sloppy bun on her head wearing black scrubs. She was miserable. So I had no choice but to leave. I understand that people with appointments take priority but I was treated like I am some entitled jerk for being a walk-in. I hope she is retrained so she learns to be kind and not hold a grudge just because someone is a walk-in. read more

My experience at this quest and the customer service was terrible. They were incredibly rude and showed no interest or ability to address my concerns or help solve a scheduling issue. The check-in system is antiquated and inefficient. They do not seem to care and in a health care industry with amazing people, they stand out for their apathy. I highly recommend using a different lab. I ended up driving 30 minutes to my doctor and will continue to avoid them in the future. read more

Been coming hear for years and have always had quick, professional staff. I'm always suspect when I see that many bad reviews. Not believable. read more

Their representative booked my appointment for me and doesn't have any form of listening skills. I stated I wanted the 9am appointment, I get there 10 minutes before 9. Sat in the waiting room for over 40 minutes. Their front desk assistant is barely at the station, many people in the waiting room are needing assistance. She's snarky at elderly people asking for help, barely at her position, and not even in the least bit helpful. I was now put on standby when I had an appointment booked, their representative booked my appointment for the time frame I didn't agree with. I've now come 3 times to try and get my blood work done and I leave again with my time wasted I've now spent over 6 hours trying to get my tests done. The front desk "assistant" doesn't do anything remotely assisting besides for making sly and snarky remarks back at people. I wouldn't go to this location they'll screw you over and over and over. read more

This place made me nervous on entrance. Everyone in the lobby looked unhappy. It looked slightly unkempt as well. The lady behind the counter yelled a name that could've been mine. I asked her to repeat, I still wasn't sure. I showed her my paper with my name she told me to go sit down. Then she promptly called me name seconds after telling me to go sit. Once in the lab, the same person seemed confused about my labs. Told me they couldn't do my labs. Ughh read more

Quest Diagnostics - Checkin pad and counter - Laboratory Testing Near Me - Dana Point, California

The lab itself and the people who work there are great. My problem is with the phone system. I wanted to call the office to see if I left my driver's license there and you absolutely cannot talk to a person. I spent 20 minutes trying every choice before finally calling the main Quest customer service line. After waiting on hold there, a very nice woman took all my info, called them herself only to find they weren't picking up. You aren't allowed to have the phone number I guess. Her advice to me was to go back in person the next day. Extremely irritating because they could save me a trip just by talking to me for 2 minutes. read more

This place is a mess and the workers are super disrespectful! Had to wait three hours only to be turned away with an attitude. The ladies working here are the worst! read more

Place was deserted but still took 10 minutes to get someone from the back room to help me. I was only dropping off samples. Do Not waste your time here. It's as bad now as it ever was. 3 Monarch Bay lab. read more

Very friendly front desk girl. The lady that drew my blood was not gentle at all. In fact, I could feel the needle MOVING INSIDE OF MY ARM! She asked me to be still! It hurt, a lot! I'm 45 years old. I've had my blood drawn a lot in my life. These photos are from the past 3 days. I will NEVER go here again. read more

Because of my hashimotos & pregnancy I get my blood drawn often. This is by far my favorite Quest location. The ladies here are so sweet and so caring. I had my 2 hour glucose test and was t feeling well and they made sure I was comfortable and cared for. The facility is clean and the pricks are usually painless read more

Rude, lazy self important woman dark brown hair in her 30's. The moment I walked in she was unfriendly. The place was empty. I didn't feel safe got a bad feeling. Have reported to quest headquarters as well. Do not go here. read more

The receptionist ( especially the one that's at the desk today 9/21/22 is SO RUDE. Even when you approach her nicely with a very simple question SHE WOULDN'T let you finish and assumes what you'll ask ( which is always a wrong assumption) then Snaps at you She was rude to other patients as well. I'm not going there anymore read more

Came here for lab work and witnessed a rather bad situation where the lady at the front desk failed to handle her customers in a professional manner. I couldnt see her name tag but she was talking to everyone at a very loud voice and arrogant tone. I was ignoring all that to wait for turn and saw her yelling at an older man coming in to drop off sample. She was giving him a LOT of attitude, situation got worse when she misheard his DOB hence couldnt find his order. She told him she couldn't take his sample and theres nothing she could do about it. He pointed out - how could he got all the container and got his other tests done in the morning if there was no order. She responded with "I wasnt here in the morning and I didnt handle your order so it is not my fault". That is such an irresponsible response. Her name is Tracy/ Tracie - not sure how to spell it since I asked for her name from the Technician who drew my blood. Idk if review will help this site improve its quality of service at all but please, do try. People who come to you already have their own battle with their health condition. All they need is a little bit of empathy and professionalism. read more

If I could give 0 stars I would. My mother left here from her blood draw in TEARS and her whole arm in pain after being poked 4+ times. Who is quest hiring to do these draws? Get your sh* together. I've never heard of such incompetency. Aren't these people trained for this? I will never go back to this location even for my own needs. read more

Worst experience ever!! I got my blood drawing today to refill my meds! The lady who has black hair and tan is lazy and rude. She forced me to get my blood work on the hair. I was so uncomfortable getting my blood drawing on the chair. I wanted to lay on the bed and she ignored me. She began to draw my blood on the chair and I began passed out and getting dizzy. She won't stop and my mom forced her to stop. I have 4 tubes left and I let her do the rest on the bed. Very rude and unprofessional!! Next time I have to do it on the bed! read more

This is worse than the DMV and they clearly don't care. Staff look like they'd rather be anywhere but here helping you. At least pretend you care. If you can find somewhere else avoid this place. It's been like this every time I come. read more

Needed fasting bloodwork and couldn't get an early appointment for +15 days. This office is less than 2 miles from my house so makes sense to come here. Office opens at 7:30 I got here at 7:15 with only 4 ppl in front of me. They opened on time and we all signed in. They didn't start taking anyone back until 7:45 which was an appointment patient. There are only 2 people working and one of the phlebotomists is also acting receptionist. Seriously mismanaged. Need more staff and appropriate personnel in proper positions. The people that are getting in and leaving are moving through quickly but they are not able to process effectively. read more