Never have had an issue with this location. The techs have always been kind and the check in…read moreprocess quick. I make sure to set an appointment online and take a copy of the order. Took my son in today and the techs were kind and reassuring to him.

The billing department in this laboratory is a complete joke. They keep sending me a bill saying…read moreit's past due and they keep changing the cost. First it was $88 due by 5/9, I paid it 5/1. Then I get another text saying I'm about to go to collections for $133 past due. THAT IS MY INSURANCE PORTION THAT THEY DID PAY ON MY PREVIOUS BILL. This is the second time I've dealt with this terrible service. The first time, the bill was $54, paid it. Then got a bill for $1300 which again was my insurance paid portion. This place is a joke. Prescott and PV are seriously lacking in the medical field.

Charged me $100 to just tell me to drink electrolytes I was in the room for maybe 4mins max......read more

Just saw Veronica at the Little Clinic in Prescott Valley, AZ. She was excellent! Much more…read moreinformative and thorough than the Urgent Care doctor I saw prior. Explained things clearly and offered options. Highly recommend.

Great addition to our town! Highly recommend. As many others…read morehave mentioned, this is a clean, modern facility with comfortable rooms. Dr. Widener, the nurses, and the entire staff were exceptionally kind, attentive, and thorough. They identified an important complicating factor in my treatment just through thoughtful screening questions and actually reviewing them. The kind of attention to detail that's becoming rare, and it genuinely changed the course of my care for the better. What impressed me even more was that they provided this level of careful, patient-centered treatment while simultaneously managing another patient who appeared to have a very serious, time-critical emergency. Their ability to stay focused, calm, and compassionate with everyone involved speaks volumes about the quality of this team. I'm incredibly grateful for the care I received and the professionalism I witnessed. We are lucky to have this ER in our community.

Be very careful going here. Check your Insurance to make sure this place excepts it! This place…read moretells people "we accept all insurances". NOT TRUE. I check with my insurance, and this place is NOT in network with them! I am too young for Medicare, so I have civilian type insurance. Like I said check with your insurance company before you are seen! Also, FYI...this place is nothing more than a glorified Urgent Care that over charges you!

I really like Jamie Potter and her staff. They are the best…read more Never had to wait long. Fast and efficient

I have been with them for 6 years and the staff and Nurse Practitioners are well educated and help…read moretheir patients to be healthy.

My husband has received excellent care at the YRMC-East, in Prescott Valley! We have made multiple…read moretrips to the ER and he was admitted twice. The workers quickly signed us in, and the triage nurses promptly documented the details of my husband's health issues on each visit. As we waited in the ER, he was taken for tests and had blood drawn by workers who were part of an organized team. The nurses and doctors were attentive and knowledgeable. Even the workers who cleaned the rooms were cheerful and efficient. During one trip, William Clark took the time to share more information about my husband's health issues than my husband's past cardiologists ever did. On another visit, Dr. Valdez, Lupe (the Health Coordinator), and the two virtual nurses went ABOVE and BEYOND in an attempt to connect my husband with better health care once we left YRMC -East. Their enthusiasm and need to provide the best care for my husband was heartwarming which relieved so much of our stress and gave us hope! We want to Thank the whole YRMC team for the dedication, service and kindness that they provide to their patients! Tom and Carol

They had a 75 yo woman with dementia in the ER for over 24 hours and failed to notify family. Once…read morefamily located her, the nurses were not informative and lacked compassion. Would NOT recommend this facility. Worst experience ever!!

Very responsive, decisive, professional, efficient, knowledgeable and communicative! We felt very…read moreconfident in their work and ability.

I reached out to Daniel when we were considering a purchase of a house in Prescott that had some…read morepotential water damage. I sent him the report the inspector gave us and he was able to talk through the mold level results with me. He spent over 30 minutes on the phone with me two different times and is very knowledgable at interpreting lab data. He went above and beyond in making me feel comfortable about this home and sharing his expert opinion and didn't even charge me anything for the time he spent on the phone! Hopefully I don't need his services again but if I do I feel fully confidant Daniel would get the job done correctly and efficiently! He is very professional and was a huge blessing!

I have had the occasion to go to SimonMed Imaging in Prescott Valley on a couple of occasions. I…read morehope that everyone visiting YELP will take the time to read my review. Yesterday, I was there for a routine knee X-ray. The woman who checked me in was very kind and very professional. However, what I witnessed by two different customers while waiting for my X-ray, was appalling. One older man was extremely rude to one of the staff at check in, shouting at her before storming out of the waiting area. The other was a middle-aged woman. A tech from the back came out to try and explain an issue with her and was immediately, rudely interrupted by this woman and dismissed with a wave of her hand. This staff member was very calm, very soft spoken and trying to impart information that this woman clearly did NOT want to hear. As soon as the technician graciously thanked her and walked away, the woman started complaining to all those sitting around her about how she didn't want to hear anything this tech had to say. I do NOT understand why customers are allowed to get away with such verbal abuses toward staff that are there to help customers, follow the policies and practices of SimonMed Imaging, and do their jobs! In my humble opinion, there should be signs posted stating that mistreatment including verbal or physical abuse of staff and patients will NOT be tolerated. Maybe then, some of the RUDE customers that visit SimonMed Imaging will get the message.

Heads up for folks to steer clear of this imaging company!…read more It's become more and more like a third world country experience to have scans done at Simon med! I went there at my practitioner's recommendation because she prefers the fact that they have radiologists who send over reports to her, and I understand that being very important. However, it's just not worth the hassle. I have had negative experiences with Simonmed more than once, but this time was the last time. A few days ago I went in for an appointment for an MRI of my chest and abdomen. No big deal, I've had tons of MRIS. But there was no way I could have anticipated what was in store for me. The radiology technician was pleasant. She kept suggesting that I cancel the test though, because she said the machine was so old that they were having difficulty getting good scans for the ordering practitioners. I have been deluged with many medical tests over the last 6 weeks and I was just weary, so i responded with: "I'm sure these tests will be adequate or you wouldn't be in business, right?" Well, that was probably wrong. The technician told me the MRI would be around 25 minutes. I went into the tube, but then some rather odd things began taking place. First, I was wrapped with a thick blanket around my chest area and then strapped in twice with belt like pieces of fabric or leather. Next came some kind of metal apparatus that was snapped over my chest with part of it extending up over my lower face. In addition, she began packing between my arms and the MRI tube with plastic foam pads, saying that the machine tends to get very warm and that would keep me cooler. Wow. I should have seen the red flags by this point, but I was pretty chill about it all, having had many scans that included mri's. But the "clincher" was when she was ready to begin and I was all packed in to the machine and she mentioned that there was no longer a working bulb to squeeze, if I wanted to stop the scan. But she reassured me that wasn't usually a problem for anyone because this was a short scan series. I thought well, I'll just kick my legs to let her know if I need out, but I'm thinking "what's the big deal; this is only 25 minutes." Wrong again. I noticed as the scan continued well beyond the 25 minutes, that I was getting excessively warm in the machine. I was beginning to really worry about what was happening. Finally at about 45 minutes I'd had all I could take and I started kicking my legs. Fortunately she saw me doing that and she said she'd like to get a few more because the scans were so poor quality, and I said no. Apparently the machine was quite antiquated and they were unable to keep the heat levels down inside the unit. I was the victim of all this, not to mention the inability to let her know via a regular squeeze bulb, that I was done with the heat & the discomfort. I spoke with another radiology technician this week over at Dignity Health at the hospital when I was going for some CT scans. The technician mentioned that the older MRIs run hot, don't have fans, are smaller in size, and of course don't provide very good images. Why does simonmed still have antiquated equipment? Is the antiquated equipment dangerous? And also, I believe that a patient should never be asked to go inside a machine that runs this hot and where the patient has no clear-cut way of letting the radiology technician know that they want to end the scan session. All of this was very unprofessional and a very very unpleasant experience for me, the patient! I shudder to think about some older people who go through these scans at Simon med, and don't speak up for themselves or get stuck in the machine like I did before it was too late to get out. I was packed in there like a sausage. I want to say that I am not claustrophobic and again, I've done many scans like this. But never have I experienced such a deplorable situation in a medical facility while having images scanned!