Very disappointing experience. Despite having an appointment, the wait was extremely long. I was…read moretold I needed either a physical copy of my lab order or to email it to an address that's only posted inside the office -- something that should have been communicated ahead of time. Even after emailing it, I waited over 45 minutes for them to receive it. Meanwhile, two other people also had to come back to the waiting room to email their lab orders while I was there, so it clearly wasn't just me. When I suggested this process should be explained online, the lab technician rudely responded that she "doesn't manage the website," which felt dismissive and unhelpful. I told that tech that I wasn't comfortable with her drawing my blood, and as I left she I saw her speaking rudely to someone else in the waiting room.

Absolutely pathetic and unhelpful people work here. Worst lab in the planet. I hate them so much I…read morejust had to drop off a sample and they were so rude and arrogant saying I need to make an appointment. An appointment to DROP OFF A SAMPLE?? I was like all you have to do is take this bag from my hand and put it in the fridge but these utterly lazy and incompetent people refused to. And told me to leave and come back with an appointment. Stay away from these inhumane people.

I am someone who has been to plenty of phlebotomists and I have to say Sharon was the best! When I…read morewas waiting for my turn, I could hear her talking to other patients, very engaged, and has the genuine feel that she loves what she does. She is so bubbly, kind, and wonderful! And the best part is, I couldn't even feel the needle stick! It was such a quick in and out! The ladies at the front desk were also very sweet and got everyone in and out efficiently!

The office is on the second floor. It is extremely small and they don't want you to stand outside…read morein the hallway due to fire hazard. There are about a dozen chairs in the office and about another dozen people standing waiting. I am sure there is some sore of a fire hazard with that situation as well.

Came here for a routine blood draw and the overall experience was a bit better than I had expected…read more [Parking]: Gated parking lot with one hour free with validation. The first 30 minutes = $2.00 and each additional 30 minutes thereafter = $1.00. Daily maximum = $10.00. Don't forget to stamp the ticket at the Quest office counter before leaving. Otherwise, there should be plenty of free street parking if you come early enough and don't want to worry about parking validation. [Process]: There were no receptionists at the counter at 8 AM. Visitors can use the kiosk to check in or use the online check-in link provided in the email. I clicked the online check-in link and it took less than a minute to complete the process. I arrived at 8 AM and was done in less than 10 minutes after checking in. To my surprise, I didn't have to make a fist and the phlebotomist was still able to complete the blood draw within minutes. The waiting room also has a screen showing the number of customers currently being served and the number of customers with scheduled appointments within the next 60 minutes. [Lab order]: I forgot to bring a physical printout, but the phlebotomist was able to locate a digital copy by searching my name and birthday. Otherwise, customers can email a copy to PSCCWK@Questdiagnostics.com. [Conclusion]: A fairly efficient process when everything aligns from having an appointment scheduled to having the lab order ready.

I usually go to Labcorp for bloodwork but had to go to Quest because of the paperwork I was given…read more After creating an online account and setting an appointment, the process was very smooth and everything was done efficiently and professionally. About the only thing I don't like about this medical center is that you have to take a ticket when entering the parking lot and need to remember to stamp your ticket before leaving the office in order to avoid paying for parking. This is the only medical center in the area that tries to charge people for parking. Not the fault of Quest though.

I hate getting my blood drawn and have had really negative experiences in the past at other clinics…read morebut my experience with Osanna at the HB location was amazing. She was really gentle and I didn't even feel the needle go in or out. Would definitely recommend her if you hate needles too.

Only two people working and both are focused on the paperwork with nobody drawing blood. Telling…read morepeople arriving the wait is 35 - 40 minutes, but those of us already checked-in and in the waiting room already exceeding the quoted wait time. I asked when I might expect to have blood drawn and they told me I could go to another station and they had no idea of my further wait...after already waiting here 45 minutes. It seemed pretty rude and unprofessional. EDIT: Thanks for the reply and concern. I called Rhonda, who is the supervisor of the this draw station. She stated that the issue this morning was due to COVID-19 creating issues, which I'm not sure is necessarily valid. I appreciate that the Pandemic creates obstacles, but the lobby already limited to only five people with the overflow safety protocols in place. It appeared, based upon what I observed, the office was understaffed since usually there are three people working. If only two people are working and both are focused on the admin, with nobody drawing blood, a delay is inevitable. What I also noticed is that instead of processing the paperwork of one patient at a time, they were not taking patients until batches were completed. There were five people waiting in the lobby and I estimate approximately ten waiting outside or in their vehicles. About thirty minutes into my wait time, I overhead a call made to Rhonda asking for help. Another staff member arrived at the point when I was there for one hour. Rhonda told me that she pulled that person from another very busy draw station. I'm not here to suggest how to run this business, but it appears to me the facility was understaffed. Rhonda's said the solution to this issue is she will tell the staff not to quote wait times, but I believe that may create more customer-service issues. I would consider maintaining a minimum three-person staff for the morning rush of fasting patients, which hopefully would help create a more reasonable flow. I'm sure the poor diabetic who came in after me who wasn't feeling well from fasting would appreciate it, as would I.

I had been needing to get a TB test for my kids school (volunteer) and I just had no idea where to…read morego until someone on our school group chat mentioned this place. Setting the appointment was very easy. Getting there was very easy too. I think they could make the inside look a little better, it looks sooooooo sketchy!!! Beyond. Although it does look like they try to keep it clean, it still doesn't look very clean, looks like a very run down clinic. I decided to ignore that and focus on overall service. Came in on a Saturday morning, didn't have to wait for than 5 minutes before I was seen. The process was super quick. I was out of there within 15-20minutes. With a card and info for me to go between Mon and Tues. which I did. And once again I didn't have to wait, didn't even need an appointment. The girl in the front checked my arm, it was negative. They gave me my paperwork and I was out of there in no time. Definitely recommend them. And will be back in the future if I need them again.

So a lot of the time when you have a new job, there are certain things that you need to get done…read morebefore you start the job. For example, some jobs require fingerprinting and or a health physical and you have to be updated on certain vaccinations, get a Tb test, etc. Instead of going to several different places to get these things done, you can just come to Wellness Mart and get everything done at the same time! Who would've thought right!? I had no idea that something like this even existed until it was recommended to me by an employer. Not only do they offer physicals, fingerprinting, TB test vaccinations, but they also offer CPR & first aid classes, which some jobs also require, and blood tests which other jobs might require, and various other services. The only issue that I had with Wellness Mart is that some employers can be a bit picky as far as how the physical is signed. For example, when I did a physical here they stamped it with their facility stamp in addition to a doctor's signature.However, my specific employer needed the stamp of the doctor, the actual doctor, and unfortunately, that is something that they do not do. I could've just had a super picky person who is looking for things like that because I've never really had an issue before. Before you go to Wellness Mart for a physical, just ask your employer if they require a physician stamp. You don't want to spend the $70 and then get rejected and have to spend money somewhere else. So that's my only issue, they need a physician's stamp for physicals! But anyway, they offer so many other different services. So if you're looking to get things done for your job, I would definitely check them out. You can make an appointment online and then when you enter just check in on the iPad and then you'll be good to go. There is plenty of parking.

In 1999, I underwent a radical orchiectomy which later made me a prime candidate for hormone…read morereplacement therapy. After a couple of years of being on the bioidentical hormones I was diagnosed with polycythemia. What this means for me is that it is imperative that I stay well hydrated as well as have a therapeutic phlebotomy every four months. Long story short, my blood has become sludgy due to too many red blood cells. With the thickening of my blood, my healthcare team has become increasingly concerned that it may be harder for my blood to pass through my blood vessels. For this reason (as well as my lab results) it is necessary that I have 1 unit of blood drawn every four months. At first, I turned to a particular blood bank to have this procedure done, but was only turned away, discriminated against, and rejected for being a gay man. When I heard about Allied Wellness Services I was elated... and then, when I heard about them offering mobile phlebotomies, I knew that this was definitely something for me. I had my first mobile therapeutic phlebotomy this past week and it was so easy, convenient, and economical. I found Trina to be warm, friendly, knowledgeable, and very professional. All that I had to do was make the call and set up the appointment, Trina did the rest. It was done at my office at a time that worked for me, and we were finished within an hour. Thank you Trina and Allied Wellness for being such a Godsend.

From the owner: Stop wasting time sitting in waiting rooms! Enjoy the ease and privacy of having your blood drawn…read moreor receive your injection in the convenience of your home, office, or living facility! Diagnostic testing as well as therapeutic phlebotomy available. Easy online booking and payments!

Today I received bad care. I'm really surprised because I usually feel safe and taken care of. The…read morephlebotomists at my previous law draws were cordial, friendly, and gentle. I literally had blood drawn and I didn't even know they stuck me. For over a decade I've had to get regular blood draws from several facilities and many many blood draws when I had cancer. I got needle anxiety from all that poking but I always felt minimal or no discomfort. But today Jorge seemed hellbent on making me feel uncomfortable and insignificant. 1. Rushed me when I was opening my purse to retrieve the ID and insurance card he already asked for 2. Did not acknowledge said cards when I handed them to him. He snatched them from me and walked off without a word 3. He did not ask which arm I preferred for lab draw. In all my entire life as a human being the person who takes my blood ALWAYS asked which arm they could use. Even in a busy Emergency Department they take the time and space to ensure my patient rights and autonomy are honored. I was stunned into silence. But luckily for Jorge he chose the correct arm. 4. He setup and jammed the needle into my arm. No warning. No preparation AT ALL. He just stick me and I was in a lot of pain. I wanted to cry or yell or yank my arm away. I didn't. But I did let him know k was in a lot of pain. He didn't apologize or even seemed like he cared. 5. I asked why didn't he tell me that he was going to poke me. I don't like needles. Having survived cancer and all that poking and poking left me wary of blood draws. EVERY SINGLE BLOOD DRAW BEFORE TODAY has included anticipatory guidance. Jorge said he hadn't heard of it and some people prefer to be poked without being told in advance. I explained that anticipatory guidance is important and he should've given me a choice to have a gentle warning instead of an out-of the-blue painful jab. Another patient overheard our conversation and she wholeheartedly agreed that anticipatory guidance is important. She even explained what it meant since Jorge claimed he was never taught this concept. 6. Jorge shows me a blood tube and asks me to confirm my name. By this point I have no trust in this man. He seems hostile for some reason and is short with me. I'm still upset from his painful treatment of my arm. I ask to visually inspect the tube label closely since I didn't have my glasses. Then I ask to see the remaining tubes which he hands to me....lies them on the table ... when I ask to inspect all of them. I don't trust him and wary of his attention to detail at this point. This review will not be a surprise to him because I told him this was the worst blood draw ever and I've dealt with constant poking with cancer. I was forever being poked and it made me never want to see a needle again. Not because of pain but just emotional wear and tear of that phase in my life. Today when Jorge hurt me it made me feel unsafe because I wondered if had deliberately held back gentleness or a technique to prevent discomfort and anxiety. He was in a funk and I paid for it. If he had further complaints the lab draw station should seriously consider if he's in the appropriate role. And ithe other patient gave me a pittying look. She concurred that she prefers anticipatory guidance to help prevent anxiety and feat of being poked. But nope. Jorge only responded that some people don't wanna know. Well I do and that's my right

I got yelled at in front of the whole lab because I was trying to collect a hat for a stool sample…read morefor a friend of mine and didn't know the name of the order or doctor. My friend came in and they didn't even ask them for the name of the doctor or the order but they got the hat immediately.

Needed to have my blood drawn for my annual physical . This was one of the options on my sheet to…read morehave blood work done. So i went in here i was a walk-in they don't take appointments. Staff was super nice. They got me in right away took my blood and out the door I went 10 minutes . Waiting area was nice and clean. Lots of seats for everybody. Nice and warm inside. Will definitely use this location again.

I don't usually leave reviews but after the service we received today I feel I must. Our Doctor…read morerecommended this office after the lab corp in San Pedro didn't feel confident in drawing our 6 month olds lab. I get it, babies are tough patients. And we appreciated their honesty but the way the pedro office handled my baby and her little arms just rubbed my husband and I the wrong way, they were so rough, seemed annoyed and almost in a hurry to get us out, so we are glad they didn't attempt to do the draw. So we scheduled here. We got seen almost immediately with an appointment, the two ladies were so very gentle and patient with our baby gave her a warm compact to help find a vein, and even showed my husband how to hold her during the process ( both of these things the other office didn't even bother to do) It was very difficult for us as first time parents to see our baby go through a process like this but the ladies were so kind and were able to get her lab done on the first try. So thank you to both these caring ladies for being so gentle and caring with our little girl.

This place is horrible. I had an appointment at 12:30pm was waiting outside of the door of the…read moreoffice at 12:15. I had an appointment and no one told me that I had to pull out a QR code if I had an appointment only until after I waited 40 mins just to get a routine blood draw. They need to have a better system in place. There was a lady that told me I was on the list for the appointment--NO MENTION AT ALL about a QR code. When I approached the front desk lady after I had waited, she then told me about the QR code. All the meanwhile they have a stapled list of names of people with appointments. Ridiculous. They really need to give better instructions to their patients.

Very clean and modern facility. Staff have a great attitude. Great standard of care quality. Any…read morekind of test or scan. Very convenient location.

I showed up early/on time. I waited 40 minutes to be called for my appointment. When I checked in…read moreno one told me I wasn't suppose to use the restroom/urinate. I used the restroom while waiting. When I did see the technician I'm told that I must have a full bladder to do this procedure so now I'm told to drink 2 large glasses of water and wait Again. No one tells me it's going to be an hour before my bladder is 'full' so now I'm waiting an additional hour on top of the 40 I've already waited. When I asked why no one let me know about The full bladder needed I was told there was a voicemail left and I should have gotten that. They said I should also know which test I'm getting...now mind you no one bothered to circle the test I was getting on the paper so that I would Know. I said I understand but I never received the voicemail only an email which I used to confirm my 10:05 AM appointment. I said that it would have been nice to mention when checking in. The way I was treated by the receptionists is not what I expect from a professional office taking my money for a service. i understand everyone has bad days but todays bad day was at my expense and with no regard or apology from anyone working in this office. A little kindness goes a long way... PS The technician was great and very kind.