I am someone who has been to plenty of phlebotomists and I have to say Sharon was the best! When I…read morewas waiting for my turn, I could hear her talking to other patients, very engaged, and has the genuine feel that she loves what she does. She is so bubbly, kind, and wonderful! And the best part is, I couldn't even feel the needle stick! It was such a quick in and out! The ladies at the front desk were also very sweet and got everyone in and out efficiently!

Made an online appointment for lab tests. Arrived 10 minutes early and used their kiosk to check…read morein. My name was called immediately and I was instructed to go to one of their semi private rooms. My phlebotomist came in. She was friendly and was able to draw my blood without any pain. The facilty was clean and bright. I was in and out in 20 minutes total

I had a routine lab work completed at 3440 Lomita, Torrance office, which is one of my favorites…read more I have tiny veins and majority of the times, hospitals, lab offices, doctor offices have problems seeing my vein. I normally hate when I have to do lab work, but for my health and well being, I know it must be done. This office on 3440 Lomita, Torrance always complete my lab work with no problems. However, I had lab work completed today and the person who completed my lab work was the best I have ever had since I have been having to do lab work. She did it with ease and I felt nothing!!! I normally do not write reviews but I was so amazed at her expertise. She talk to me and made me feel real comfortable. I guess she notice that I was afraid. I was still waiting for her to put the needle in my vein until I look at my arm and seem she had already completed one tube and was on the second tube. She was awesome!! I wish I could get her every time I go but she assure me that all the ones who work in this office was great. Her name was Diane F. Well, I don't know if I am going to get Mrs. Diane F again, but I am going to really try to get her. If I don't get her next time, at least I know I will be comfortable in getting my lab work at this branch. She will definitely be on my "Christmas list". Also the receptionist at the front desk was very nice. Well, this is my Place from now on. N.C.

This place is horrible. I had an appointment at 12:30pm was waiting outside of the door of the…read moreoffice at 12:15. I had an appointment and no one told me that I had to pull out a QR code if I had an appointment only until after I waited 40 mins just to get a routine blood draw. They need to have a better system in place. There was a lady that told me I was on the list for the appointment--NO MENTION AT ALL about a QR code. When I approached the front desk lady after I had waited, she then told me about the QR code. All the meanwhile they have a stapled list of names of people with appointments. Ridiculous. They really need to give better instructions to their patients.

Do yourself a favor- just book an appointment online. I would not recommend walking-in. They do…read moretake walk-ins but its a big gamble on how long you will wait. It feels like there isn't much staff there and maybe average number of people being serviced would be maybe 2 at a time. Sometimes 3 people, but sometimes only 1 person. They also prioritize the appointments so that affects your wait as a walk-in. You may be waiting for a long time thinking that you will be next (because they have a screen of the names of the appointments of people who have checked in and the names of the people who are walk-ins), but the moment the scheduled appointment comes in, you'll have to continue waiting. Pretty much it feels like a walk-in will be seen once there is time in between appointments. Also when you have an appointment, BE ON TIME. Their check-ins are through kiosks only. There is no front desk for you to talk to someone. If you are more than 10 mins late, you pretty much lose that appointment and will be given an option to either join the walk-in queue, or if there is availability, they will offer you an option for a later appointment. And when I say be on time, that also means checking in on time because if you get there close to 10 minutes after but then take too long checking in on the kiosks, then you are over 10 minutes late and you'll lose your appointment. I saw that happen to a few other people after me. So give yourself time to check-in. The check-in process isn't complicated but I did notice some people having issues with scanning either their ID or QR code which affected them checking in timely. I was late a little over 10 minutes unfortunately because I had made the mistake of leaving my paperwork at home and had to go back for it. My appointment was at 10:20am but because I was late, it gave me the option to join the walk-in queue or take an appointment sometime after 1pm. I didn't want to make the trip all the way back there when I was already there so I decided to do the walk-in queue because there was literally only one other person ahead of me waiting for a walk-in. I spoke with that person right before they got called in and they only waited for about 30 minutes while I ended up waiting close to an hour and 45 minutes after them... So again its a big gamble and honestly just depends on the scheduled appointments. Aside from that, the location is ok. Parking is spacious and free. Location is easy to find. Staff seem friendly. I was surprised though because I rarely bruise or have issues when getting my blood drawn and although the girl seemed nice, she ended up giving me a small bruise and I noticed I bleed a lot on the cotton. Again, not my usual outcome when I get my blood taken but also wasn't a deal breaker for me since at least it didn't really hurt. Was more just surprised if anything. It seems like if you go for an appointment and arrive timely then you should be in and out in around 15 minutes. Just seriously don't be late.

We waited as walk-ins for almost two hours, and the time management at this facility is terrible…read more They recommend making an appointment, yet when some scheduled appointments didn't show up, they still refused to accommodate waiting walk-in patients. After waiting more than two hours, my husband was turned away without having his blood drawn because they claimed our medical insurance was inactive. That information was completely incorrect. I had seen the doctor the day before, had my blood drawn, and even picked up my prescribed medication using the very same insurance. I immediately called our insurance company, and they confirmed our coverage was active. Instead of taking a few minutes to verify the information with the insurance provider, the staff simply told my husband his insurance was inactive and sent him away. My husband even explained that I was outside and could have clarified the situation immediately, but no one made any effort to help. Now we have to return and go through the process all over again. Unfortunately, we will not be returning to this location. The office appeared to have only three employees, and while I understand staffing challenges, the lack of organization, poor communication, and unhelpful attitudes made for a very frustrating experience. Patients deserve better customer service, better time management, and staff who are willing to verify information before denying care.

Needed to have my blood drawn for my annual physical . This was one of the options on my sheet to…read morehave blood work done. So i went in here i was a walk-in they don't take appointments. Staff was super nice. They got me in right away took my blood and out the door I went 10 minutes . Waiting area was nice and clean. Lots of seats for everybody. Nice and warm inside. Will definitely use this location again.

* I've been using this draw station & laboratory for several years now, & have found them…read moreprofessional, timely & efficient. * During today's visit my technician was Kristen who was helpful, friendly, professional & very customer centric. * I didn't have an appointment but was still received graciously & with care. * They are now in a much larger office space & as a result the service was even quicker, well organized & highly effective. * They're easily the best managed lab I've been to in the Beach Cities community, & I highly recommend them for the speedy service & professionalism.

Very small office but quite efficient. My dad's doctor is in…read morethis building. He has his blood work routine done in this facility. You do not need an appointment, but it can get busy. Since his doctor is part of the Torrance Memorial network, they automatically have the doctor's order in their system, and you don't need to have a copy of it. The staff here is efficient and fast compared to LabCorp and definitely no comparison to Quest, which is a nightmare to deal with.

Came here for a routine blood draw and the overall experience was a bit better than I had expected…read more [Parking]: Gated parking lot with one hour free with validation. The first 30 minutes = $2.00 and each additional 30 minutes thereafter = $1.00. Daily maximum = $10.00. Don't forget to stamp the ticket at the Quest office counter before leaving. Otherwise, there should be plenty of free street parking if you come early enough and don't want to worry about parking validation. [Process]: There were no receptionists at the counter at 8 AM. Visitors can use the kiosk to check in or use the online check-in link provided in the email. I clicked the online check-in link and it took less than a minute to complete the process. I arrived at 8 AM and was done in less than 10 minutes after checking in. To my surprise, I didn't have to make a fist and the phlebotomist was still able to complete the blood draw within minutes. The waiting room also has a screen showing the number of customers currently being served and the number of customers with scheduled appointments within the next 60 minutes. [Lab order]: I forgot to bring a physical printout, but the phlebotomist was able to locate a digital copy by searching my name and birthday. Otherwise, customers can email a copy to PSCCWK@Questdiagnostics.com. [Conclusion]: A fairly efficient process when everything aligns from having an appointment scheduled to having the lab order ready.

I usually go to Labcorp for bloodwork but had to go to Quest because of the paperwork I was given…read more After creating an online account and setting an appointment, the process was very smooth and everything was done efficiently and professionally. About the only thing I don't like about this medical center is that you have to take a ticket when entering the parking lot and need to remember to stamp your ticket before leaving the office in order to avoid paying for parking. This is the only medical center in the area that tries to charge people for parking. Not the fault of Quest though.

Drug test! Came here…read morewithout making an appointment but was able to get in and out within like 20 minutes. I showed my paperwork, and ID. The man checked me to make sure I wasn't hiding anything under my jeans and told me to empty my pockets and place them in the locker that's located inside the bathroom where I had to urinate in a cup. It was real quick. Also located next to 405 freeway. Parking is small.

There's Never A Female Test Representative And They Are Kinda Of Rude! They Never Pick Up The Phone…read moreEither?

Labcorp is a laboratory testing office and this is one of many Labcorp locations in Los Angeles…read more This Labcorp location in Redondo Beach is pretty busy as the Beach Cities Health District is located near the office. I came here for a routine lab tests. [Parking]: Easy and free designated parking garage. No issue finding a parking at 8:45 AM on a weekday. The office is located on the 3rd floor. [Check-in]: I booked an appointment ahead of time. I initially tried to check in via one of kiosks (have driver's licenses or government issued ID ready), but I noticed somehow my check-in was a walk-in visit (visitors can see the status on the overhead TV screen). So I checked in again using the link given on my text message instead (Labcorp will send the link 24 hours in advance) and this time it worked wonderfully. Checking in using kiosks can be a big risk as the visit could turned an on-time appointment into a nightmare walk-in situation (could be waiting for hours) - so use the link given via the text message! [Note]: Friendly phlebotomist and staff at the front counter. Phlebotomist recommended drinking a gallon of water before the blood drawing - two glasses of water before sleeping and two glasses of water after waking up (drinking water helps phlebotomist having an easier to find veins). [Conclusion]: I was able to complete the whole process in 25 minutes. Expect a solid 4-star experience if everything is executed correctly from scheduling an advanced appointment, checking in via the link on the text message, and arriving on-time.

Every time I come here, I question why I come back to this Labcorp location. Even with an…read moreappointment it's been a 30 minute wait. The gal at the front desk is rude and unhelpful. Cuts people off while talking, points to a machine for elderly patients and tells them to scan in, and then when they don't know how she's condescending.

This was the most unprofessional lab experience of my life…read more Opens at 7:30, but you cannot use the text waitlist until 8am. I had a 45 minute wait but folks after me had a 1:30 wait. Phlebotomist did not introduce himself, confirm my DOB, explain what would happen, how long it would take, or confirm all the labs he was drawing. He did swab my arm with an alcohol swab, but inserted the needle immediately after, causing a more intense stinging sensation. Additionally--He did not let me know when he would be inserting the needle/explain what he was doing. Inserting the needle immediately after sanitizing scared me, so I jumped, and he scolded me for moving. Horrible, not in alignment with UCLAs CICARE standards.

My wife and I frequently visit this location as we are patients of Ucla, Ronald Reagan, in…read moreWestwood. That being said it is quite a drive for us so this location is more convenient. unfortunately, there's usually a long wait but thankfully, you can check in over the phone before you arrive. When I visited this morning, there was about an hour and 20 minute wait but got through in about 45 minutes. once I sat down for my draw I informed the technician that I did get anxiety and sometimes dizzy, when my blood is drawn. So I used my phone to distract me and she was quick as a gunslinger. I was done in no time with not a bit of anxiety, and when I got home and removed my bandages, I had no bruising. These people are our ninjas. Thanks again for the awesome service and experience.

I want to start by saying the radiologists, imaging techs, and nursing staff at Polak are…read morewonderful. This review is specifically about the front desk, and I hope this helps other women so they don't go through what I did. I am under 40 with a documented benign breast lump, prior biopsy, and a family history of breast cancer. I had a scheduled diagnostic mammogram and ultrasound appointment. Because screening mammograms are not covered by my insurance at my age, I coordinated carefully with my doctor and United Healthcare to ensure everything was coded correctly as diagnostic. My doctor even submitted the orders in December, months ahead of my April appointment, because on previous visits my orders had repeatedly "failed to arrive" despite always being sent. None of it mattered. I showed up and was told there was no order on file and that I could only get a screening. When I tried to explain the insurance distinction, the front desk staff became combative and dismissive, made me feel stupid for asking, and told me 'We probably can't do anything for you.' I left in tears. I'll be the first to admit I am not an expert in medical coding or insurance, and a calm explanation of the process would have gone a long way. Instead, I was met with impatience and dismissal. I can't believe that someone would treat a patient clearly in distress like that. I always try to live by "be kinder than necessary, everyone is fighting some sort of battle." You would think that folks that work at a Breast Diagnostic center would be kind. Missing orders has been a pattern. Every visit I have been made to chase down orders my doctor already sent, despite my physician being in the same Torrance Memorial network as Polak. If you are under 40 and need diagnostic imaging coded correctly for insurance purposes, prepare to advocate loudly and call ahead to confirm your order was received. You should not have to, but based on my experience, you will. I have submitted a patient feedback form and I truly hope it gets taken into account so no one else is treated like I was today.

This place is horrible & this time will be my last time to visit for yearly checking up a…read moremammogram.( I came here many times before Reception ladies upfront 90% unfriendly!! & the worst one was the lady that performed a mammogram for me. Her name was Christina, she opened the door & called on my name. She didn't look at me but just looked at clip board, not even say hello & her face looked just plain mad! We went inside the room & she said to me that here is your gown & leave up front open. I changed it real quick just didn't want her to be more angry. After changed I opened the curtain & saw her just got up from a chair very quick. After took 4 images ( I believed ) she said it was done then I changed back my clothes & opened a curtain & asked her if she had I bad day because her face looked so angry & mean! also asked when she saw me at first ( as I was her patient) She didn't even said hi, hello or even smile. Nothing!! No words from her. I' ll go complain to website feedback.org which I just saw someone answered all & every comments